Karuma Autohaus
5 Hinkler Rd, Mordialloc VIC 3175, Australia · Australia
★ 4.8 on Google · 207 reviews · View on Google Maps
Manipulation score
SuspiciousCompleted Sep 2, 2026 · 78 reviews flagged
How this score works
The score estimates how strongly this place's review record matches known manipulation patterns, from 0 (no signs) to 100. Verdicts: Clean below 40, Suspicious from 40, Likely Manipulated from 70; Review Drive when the flags are mostly staff asking customers for named reviews. It rises with the share of reviews flagged and how suspicious each one is.
- Burst
- — an abnormal spike of five-star reviews in a single day compared to the place's usual pace.
- Low activity account
- — the reviewer has almost no other reviews, photos, or Local Guide history; throwaway accounts look like this.
- Duplicate text
- — the wording is nearly identical to another review of the same place.
Verdicts are statistical estimates based on public review patterns, not accusations. Full methodology, signal definitions and known limits →
Case conclusion
What the numbers say
207 reviews examined
- Google rating
- 4.8★
- Not-flagged average
- 4.8★
- Flagged
- 38%
- Coverage
- 100%
All reviews shown by Google
129 examined reviews
78 of 207
207 of 207 Google reviews
“Not flagged” means no configured Revdict signal matched; it does not prove a review is genuine. Data fetched Sep 2, 2026.
Review brief
What reviews not flagged by Revdict say
Reviewers report that Karuma Autohaus provides a low-pressure, friendly car buying experience with transparent communication from owners Blake and Ethan. While many highlight affordable pricing and helpful customer service, a few reviewers report mechanical issues shortly after purchase and dissatisfaction with roadworthy certificates.
+ Repeated strengths
Customer Service and Communication
Reviewers frequently praise Blake and Ethan for being approachable, helpful, and easy to communicate with throughout the car buying process.
3 supporting reviews
5★ · 2024-10-10
Blake was extremely professional and helpful for helping my friend purchase a quality used second hand rodeo for his daily driver. Definitely the place to go for when you need a new car, from a weekend toy or a daily driver he has it all.
5★ · 2024-11-21
Blake and Ethan were very helpful in assisting me with my car! Couldn’t be happier with the car and their service.
5★ · 2026-06-11
Highly recommend purchasing a car from Karuma Autohaus. Ethan and Blake both provided exceptional customer engagement, prior to, during and after the purchase of my kid's first car. No shady sales tactics, completely transparent and reasona...
No Pressure Sales
Multiple reviewers note that the team creates a relaxed environment without aggressive dealership sales tactics.
2 supporting reviews
5★ · 2024-11-19
Bought a 2003 Lexus ES300 from here and it was amazing! Blake and Ethan were very easy to deal with, they didn’t pressure me which was comforting unlike most dealerships! The price was a lot better than most places i found too and they too...
5★ · 2025-10-28
Most genuine and honest guys you’ll ever meet. They don’t pressure you into buying anything and value you. Both Ethan and Blake are very down to earth and I can’t recommend them more. I’m very very happy
Value and Pricing
Reviewers commonly highlight fair, affordable pricing and good overall value across a variety of used and imported vehicles.
1 supporting review
5★ · 2026-08-14
Fantastic customer service, the team went above and beyond to get me into a new car for a very fair price.
− Repeated complaints
Mechanical Issues and Post-Purchase Problems
Several reviewers report encountering significant mechanical problems shortly after taking delivery of their vehicles.
3 supporting reviews
1★ · 2025-03-12
My auntie brought a lemon not a car a lemon a golf 2005 and has had nothing but problems after problems with the car don’t recommend going though them at all
1★ · 2025-11-18
Typical used car yard spending little as possible for maximum profit using their lenient roadworthy testers. Buy private with a legitimate RWC is the way to go. Apparently worn suspension and steering components are acceptable by the book....
1★ · 2026-08-25
1. Radiator snapped. Failed to do pressure test. 2. No service prior to sell Bought an Outlander, after 7 weeks and merely 400km distance, all coolant gone with due radiator snapped. Like always dealer doesnt want to be part of it. Avoid a...
Roadworthy and Inspection Transparency
Some reviewers claim that vehicles had hidden faults, worn components, or inadequate checks despite holding a roadworthy certificate.
3 supporting reviews
1★ · 2025-11-18
Typical used car yard spending little as possible for maximum profit using their lenient roadworthy testers. Buy private with a legitimate RWC is the way to go. Apparently worn suspension and steering components are acceptable by the book....
1★ · 2026-07-12
2 weeks ago, I bought a Ford Mondeo 2013 from here with my girlfriend. I had the car serviced yesterday and my mechanic wondered how it was able to get a RWC. He found an oil leak, worn brake pads and worn tires, things I was not made aware...
1★ · 2026-08-25
1. Radiator snapped. Failed to do pressure test. 2. No service prior to sell Bought an Outlander, after 7 weeks and merely 400km distance, all coolant gone with due radiator snapped. Like always dealer doesnt want to be part of it. Avoid a...
Issue Resolution and Communication Gaps
A few reviewers state that communication became inconsistent and assistance was lacking when trying to resolve disagreements or post-sale issues.
3 supporting reviews
1★ · 2025-06-17
As Tracy Paul writes Untrustworthy and deceitful I gave numerous opportunities to rectify our disagreements and nothing was done. I hope the few hundred dollars you gained from me is worth the bad reputation. Would not reccomend. Reply...
1★ · 2026-07-12
2 weeks ago, I bought a Ford Mondeo 2013 from here with my girlfriend. I had the car serviced yesterday and my mechanic wondered how it was able to get a RWC. He found an oil leak, worn brake pads and worn tires, things I was not made aware...
1★ · 2026-08-25
1. Radiator snapped. Failed to do pressure test. 2. No service prior to sell Bought an Outlander, after 7 weeks and merely 400km distance, all coolant gone with due radiator snapped. Like always dealer doesnt want to be part of it. Avoid a...
Good for
- First-time car buyers looking for a low-pressure environment
- Shoppers searching for affordable used or imported vehicles
- Buyers seeking friendly and approachable customer service
Avoid if
- You require an independent pre-purchase mechanical inspection before buying
- You expect absolute mechanical reliability from older used cars without a personal warranty check
Recent pattern — Newer reviews show an increase in specific complaints regarding mechanical failures (such as snapped radiators) and concerns over the quality of roadworthy certificates.
Review anatomy
Reviews per month
| Month | Reviews | Flagged |
|---|---|---|
| Oct ’24 | 8 | 2 |
| Nov ’24 | 6 | 1 |
| Dec ’24 | 4 | 1 |
| Jan ’25 | 25 | 21 |
| Feb ’25 | 8 | 1 |
| Mar ’25 | 11 | 4 |
| Apr ’25 | 7 | 2 |
| May ’25 | 7 | 2 |
| Jun ’25 | 10 | 3 |
| Jul ’25 | 5 | 1 |
| Aug ’25 | 1 | 0 |
| Sep ’25 | 13 | 7 |
| Oct ’25 | 4 | 0 |
| Nov ’25 | 6 | 4 |
| Dec ’25 | 4 | 0 |
| Jan ’26 | 10 | 0 |
| Feb ’26 | 1 | 0 |
| Mar ’26 | 20 | 6 |
| Apr ’26 | 12 | 5 |
| May ’26 | 9 | 3 |
| Jun ’26 | 6 | 1 |
| Jul ’26 | 13 | 6 |
| Aug ’26 | 17 | 8 |
Rating distribution
Evidence
- burst 19 five-star reviews on 2025-01-24 vs avg 0.2/day; 5 five-star reviews on 2025-09-15 vs avg 0.2/day weight 1
- review drive 5 five-star reviews on 2026-03-14 vs avg 0.2/day, 4 of them name a staff member weight 0.5
- low activity account 53 reviews flagged weight 0.8
Flagged reviews
Showing the 10 most suspicious of 78 flagged reviews.
Chase Hobson
2 reviews
★★★★★
2025-01-24
Blake was fantastic to deal with, very Friendly and enthusiastic about the best outcome for myself. Highly recommend
Taylor Hawkins
38 reviews · Local Guide
★★★★★
2025-01-24
Just bought a Toyota Corolla from Karuma. Ethan and Blake make the whole experience so easy and simple, I would highly recommend their services and they won't mess you about. For whatever reason Google won't add the photo of the little car but can assure she's a beauty Top work, keep it up!
Alex Krausz
4 reviews
★★★★★
2025-01-24
Kevin
90 reviews · Local Guide
★★★★★
2025-01-24
Bought my car from Blake. Shop is great, Blake is great. Honest seller and good place for imports too. Highly recommend
Blake Drohan
16 reviews · Local Guide
★★★★★
2025-01-24
Great experience at Karuma, Blake and Ethan are both super friendly and have a really good range of stock. Happy with my new daily driver, cannot thank the guys enough for how smooth things went.
BAM Media
4 reviews
★★★★★
2025-01-24
If you’re in the market looking for a used vehicle, see no other than the boys Blake & Ethan at Karuma Autohaus. - Excellent customer service - Well price inventory - Clarity within the vehicle you purchase, all information regarding upkeep & maintenance - Easygoing and a no pressure environment wh...
Meg Steynberg
6 reviews
★★★★★
2025-01-24
My mates and I bought a protect car from Blake and honestly it was the easiest transaction I’ve ever had ! Really good communication and lovely people to deal with ! Genuine and honest 10/10 would recommend!!
Eray Cavus
4 reviews
★★★★★
2025-01-24
Honest dealership & good pricing. Salesman was very kind, patient & supportive from start to end, answered any questions I had. They were very transparent and helped with everything I needed
Daniel Scott
25 reviews · Local Guide
★★★★★
2025-01-24
Damon Baker
10 reviews
★★★★★
2025-01-24
Report generated Sep 2, 2026. Reviews change — you can request a fresh investigation.