Revdict.

Mercedes-Benz Nuremberg Branch

Fürther Str. 235, 90429 Nürnberg, Germany · Germany

4.4 on Google · 1,017 reviews · View on Google Maps

Manipulation score

Suspicious

Completed Sep 21, 2026 · 237 reviews flagged

How this score works

The score estimates how strongly this place's review record matches known manipulation patterns, from 0 (no signs) to 100. Verdicts: Clean below 40, Suspicious from 40, Likely Manipulated from 70; Review Drive when the flags are mostly staff asking customers for named reviews. It rises with the share of reviews flagged and how suspicious each one is.

Burst
— an abnormal spike of five-star reviews in a single day compared to the place's usual pace.
Low activity account
— the reviewer has almost no other reviews, photos, or Local Guide history; throwaway accounts look like this.
Duplicate text
— the wording is nearly identical to another review of the same place.

Verdicts are statistical estimates based on public review patterns, not accusations. Full methodology, signal definitions and known limits →

Case conclusion

What the numbers say

1,000 reviews examined

Google rating
4.4★

All reviews shown by Google

Not-flagged average
4.3★

763 examined reviews

Flagged
24%

237 of 1,000

Coverage
98%

1,000 of 1,017 Google reviews

“Not flagged” means no configured Revdict signal matched; it does not prove a review is genuine. Data fetched Sep 21, 2026.

Review brief

What reviews not flagged by Revdict say

Reviewers report a generally positive experience when purchasing vehicles and interacting with specific sales staff, highlighting smooth transactions and helpful service. However, some reviewers experience persistent communication hurdles, unexpected service costs, and issues with vehicle preparation or appointment fulfillment.

+ Repeated strengths

Professional and Friendly Sales Staff

Multiple reviewers praise specific sales personnel for being competent, patient, and providing excellent guidance throughout the buying process.

2 supporting reviews

5★ · 2025-09-26

I can highly recommend them; from the first contact to the handover of my new Young Stars Benz, the handling was perfect and the seller, Mr. Nardiello, was easily reachable.

5★ · 2026-07-21

⭐⭐⭐⭐⭐ I would like to sincerely thank the Mercedes-Benz dealership in Nuremberg for their outstanding service. I brought my relatively new A-Class 200 there due to a problem with the transmission. From the very beginning, I felt I wa...

Smooth Online Purchases and Handover

Reviewers frequently note that buying cars remotely or online is handled reliably, with vehicles properly prepared and efficiently handed over.

2 supporting reviews

5★ · 2026-08-14

I am more than satisfied with my purchase of my Mercedes A-Class. Thanks to the excellent advice I received, choosing this vehicle was easy. I would especially like to commend Mr. Nardiello personally. From the initial contact to the vehic...

5★ · 2025-08-26

We bought our Mercedes CLA AMG at the Mercedes-Benz branch in Nuremberg – we found it through an online platform. From our very first phone call with Mr. Nardiello, we felt we were in excellent hands. Since we live over 250 km away, we cou...

Prompt Emergency and Breakdown Assistance

Reviewers highlight instances where staff quickly accommodated urgent requests or resolved roadside issues on short notice.

1 supporting review

5★ · 2025-07-26

Due to a faulty charge air hose, we had to visit your branch. We arrived at Fürther Straße shortly before closing time, but our request was still handled by a friendly service assistant. The service manager, Mr. J. Schreiter, managed to sch...

− Repeated complaints

Communication and Callback Issues

Reviewers report difficulty reaching staff by phone and that promised return calls regarding test drives or quotes are frequently ignored.

2 supporting reviews

1★ · 2018-08-20

Very bad advisors who don't get back to you. Then you just go to the competition ;)

1★ · 2020-06-16

Good day. I'm sorry to say that this Mercedes dealership has the worst customer service I've ever experienced. I've been trying to schedule an appointment with a salesperson for seven days now, but they simply refuse to call me back. Even...

High Service and Repair Costs

Reviewers complain about steep, unexpected repair and inspection charges, sometimes pointing to minor parts replaced at high overall bills.

2 supporting reviews

1★ · 2018-03-01

Absolutely not recommended. The prices are outrageously overpriced. I'm not even talking about the parts or labor, which you can easily inquire about, but rather the fact that they rip you off completely during the initial inspection as soo...

2★ · 2022-07-22

Before you get any work done here, check out an independent garage and compare quotes. I asked for an assessment, and when I arrived, they wanted €91 for a 10-minute system checkup. He kindly reduced it to €68. But with two clicks, it wou...

Inconsistent Customer Service Attitude

Several reviewers mention encountering rude, dismissive, or aggressive behavior from certain salespeople or service desk employees.

2 supporting reviews

1★ · 2018-03-30

Utterly incompetent! Our summer tires were stored for a three-figure sum, and two days before the scheduled service, we received a call telling us we shouldn't drive on them anymore and that new tires would be ordered for a mid-three-figur...

1★ · 2020-06-29

Mr. Vorrath is the most rude person I have ever encountered. From the outset, he reacted aggressively to our statements and simultaneously made an outrageous joke. We were not taken seriously; instead, appointments were missed, and defects...

Good for

  • Remote or online used car purchases
  • Working with recommended, named sales consultants
  • Prompt handling of certain urgent breakdown and service requests

Avoid if

  • You require guaranteed callbacks and reliable phone communication
  • You are sensitive to unexpected or high workshop and parts billing
  • You expect consistent premium-level courtesy across all staff members
Summarized from 518 text reviews not flagged by Revdict · 2016-08-23 to 2026-09-11 · Summaries can miss context; open the supporting reviews before deciding.

Review anatomy

Reviews per quarter

Reviews per quarter, total and flagged
QuarterReviewsFlagged
Q3 ’16156
Q4 ’1631
Q1 ’1732
Q2 ’1791
Q3 ’17101
Q4 ’17203
Q1 ’18278
Q2 ’18143
Q3 ’18293
Q4 ’18204
Q1 ’19193
Q2 ’19273
Q3 ’19211
Q4 ’19211
Q1 ’20194
Q2 ’20185
Q3 ’20253
Q4 ’20181
Q1 ’21152
Q2 ’21204
Q3 ’21223
Q4 ’21171
Q1 ’22140
Q2 ’22254
Q3 ’22251
Q4 ’22306
Q1 ’23448
Q2 ’23374
Q3 ’23368
Q4 ’23194
Q1 ’24237
Q2 ’245022
Q3 ’24389
Q4 ’24268
Q1 ’254218
Q2 ’253912
Q3 ’253312
Q4 ’25248
Q1 ’262910
Q2 ’263613
Q3 ’263820

Rating distribution

5★
4★
3★
2★
1★

Evidence

  • burst 7 five-star reviews on 2018-03-22 vs avg 0.2/day; 5 five-star reviews on 2024-04-25 vs avg 0.5/day weight 1
  • low activity account 228 reviews flagged weight 0.8

Flagged reviews

Showing the 10 most suspicious of 237 flagged reviews.

Andrei Costa profile photo

Andrei Costa

1 review

★★★★★

2018-03-22

burst low activity account suspicion 95
Isabella Rothbächer profile photo

Isabella Rothbächer

1 review

★★★★★

2024-04-25

We were extremely satisfied with Mr. Pfeiffer. We received excellent service and advice, and the sales communication was enjoyable. We had a lot of fun. For our purposes, he was the best sales partner for 2024. I would recommend him to anyone. He is always available when needed, whether for explanat...
burst low activity account suspicion 95
Philip Gebsattel profile photo

Philip Gebsattel

2 reviews

★★★★★

2024-04-25

From the initial conversation to the vehicle handover, Mr. Nardiello provided excellent service throughout. I felt very well advised. Mr. Nardiello was very friendly and dedicated. The car was in top condition. I am simply in love with my new car. Thank you.
burst low activity account suspicion 95
Bogdan Topa profile photo

Bogdan Topa

3 reviews

★★★★★

2018-03-22

burst suspicion 80
Florian D. profile photo

Florian D.

29 reviews · Local Guide

★★★★★

2018-03-22

burst suspicion 80
Andrei N. profile photo

Andrei N.

11 reviews · Local Guide

★★★★★

2018-03-22

burst suspicion 80
dobre raul profile photo

dobre raul

40 reviews · Local Guide

★★★★★

2018-03-22

burst suspicion 80
Alexander T. profile photo

Alexander T.

28 reviews · Local Guide

★★★★★

2018-03-22

burst suspicion 80
David Schüsser profile photo

David Schüsser

24 reviews · Local Guide

★★★★★

2018-03-22

Very good
burst suspicion 80
T. Ç. profile photo

T. Ç.

47 reviews · Local Guide

★★★★★

2024-04-25

Many thanks in advance to Mr. Döhler for the excellent service and the smooth process. Simply first-class. We purchased a new Stern motorcycle and received superb advice from Mr. Döhler. The consultation was five-star quality, as was the entire process afterward. Highly recommended and we would gl...
burst suspicion 80

Report generated Sep 21, 2026. Reviews change — you can request a fresh investigation.

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