SOLI'ASSURANCES

54 Av. du Général Gallieni, 94340 Joinville-le-Pont, France · France

★ 4.8 on Google · 86 reviews · View on Google Maps

48 / 100

Manipulation score

Suspicious

Completed Sep 3, 2026 · 36 reviews flagged

How this score works

The score estimates how strongly this place's review record matches known manipulation patterns, from 0 (no signs) to 100. Verdicts: Clean below 40, Suspicious from 40, Likely Manipulated from 70; Review Drive when the flags are mostly staff asking customers for named reviews. It rises with the share of reviews flagged and how suspicious each one is.

Burst: — an abnormal spike of five-star reviews in a single day compared to the place's usual pace.
Low activity account: — the reviewer has almost no other reviews, photos, or Local Guide history; throwaway accounts look like this.
Duplicate text: — the wording is nearly identical to another review of the same place.

Verdicts are statistical estimates based on public review patterns, not accusations. Full methodology, signal definitions and known limits →

Case conclusion

What the numbers say

86 reviews examined

Google rating: 4.8★
Not-flagged average: 4.8★
Flagged: 42%
Coverage: 100%

“Not flagged” means no configured Revdict signal matched; it does not prove a review is genuine. Data fetched Sep 3, 2026.

Review brief

What reviews not flagged by Revdict say

Reviewers report that the insurance agency provides attentive, professional support with competitive pricing and helpful agents. However, a minority of reviewers describe severe customer service issues, including delayed refunds and administrative friction.

+ Repeated strengths

Competitive Rates

Reviewers frequently mention finding affordable policies and saving money compared to previous insurers.

3 supporting reviews

5★ · 2026-01-12
I love my insurer for their excellent advice, their support in case of a claim (I've had two, one with my apartment and the other with my camper van; I have all my insurance with them), their great rates, the friendliness of their team, and...

5★ · 2026-07-20
Excellent service Very good advice I'm very happy to have found this agency; they saved me money for the same services I had before. I highly recommend them.

5★ · 2026-07-22
A very accommodating and understanding professional. I saved half the price of my old contract. I highly recommend them.

Responsive Staff

Multiple reviewers highlight the responsiveness and availability of the team, specifically naming staff members like Majid and Lola.

3 supporting reviews

5★ · 2026-01-12
I love my insurer for their excellent advice, their support in case of a claim (I've had two, one with my apartment and the other with my camper van; I have all my insurance with them), their great rates, the friendliness of their team, and...

4★ · 2026-07-03
A very professional agency. Majid and Lola are very patient and attentive to the client, which creates an atmosphere of trust and confidence.

5★ · 2026-07-08
Excellent support in finding me the best price. Thank you to Lola for her responsiveness and attentiveness 😁

Claims and Document Assistance

Reviewers note efficient handling of claims and quick issuance of necessary documents like green cards.

3 supporting reviews

5★ · 2026-07-03
Hello, I went to the agency today regarding a home insurance claim, and everything was handled very well. I received excellent service! I highly recommend this insurance agency. Sincerely, Mr. Semmani

5★ · 2026-08-13
Attentive staff and better prices than my previous insurer

5★ · 2026-07-19
⭐⭐⭐⭐⭐ I highly recommend this agency! As a client for several years, I have always been very satisfied. Today, as I was about to leave for Morocco, I urgently needed my green card. Despite the late hour, I called and, in less than 10 m...

− Repeated complaints

Delayed Refunds and Documents

A reviewer reported waiting four months for a refund and two months for a statement of information.

1 supporting review

1★ · 2026-01-23
Catastrophic service! I've been waiting for a refund for four months, and nothing's happening. When I left the insurance company, it took two months to receive my statement of information despite repeated follow-ups. Customer service is a 0...

Poor Customer Service Experience

A reviewer described management as arrogant and unprofessional, citing broken promises for callbacks.

1 supporting review

1★ · 2026-01-23
Catastrophic service! I've been waiting for a refund for four months, and nothing's happening. When I left the insurance company, it took two months to receive my statement of information despite repeated follow-ups. Customer service is a 0...

Wait Times

Reviewers note that the agency can be very busy, requiring clients to wait their turn or experiencing concurrent requests.

2 supporting reviews

5★ · 2026-01-12
I love my insurer for their excellent advice, their support in case of a claim (I've had two, one with my apartment and the other with my camper van; I have all my insurance with them), their great rates, the friendliness of their team, and...

4★ · 2026-07-15
Finally, a professional and pleasant broker! Prices tailored to my needs. A warm and helpful team, but given their popularity and the quality of service, you have to be prepared to wait your turn to be seen properly. The best part is that t...

Good for

Drivers and homeowners looking for potentially lower insurance rates
Clients seeking personalized advice from responsive local agents
Quick turnaround on routine administrative requests like insurance certificates

Avoid if

You require guaranteed prompt financial refunds without persistent follow-ups
You have low tolerance for potential wait times during busy agency hours

Review anatomy

Reviews per month

Dec ’25

Feb ’26

Apr ’26

Jun ’26

Aug ’26

Reviews per month, total and flagged
Month	Reviews	Flagged
Dec ’25	1	0
Jan ’26	2	0
Feb ’26	0	0
Mar ’26	3	1
Apr ’26	0	0
May ’26	0	0
Jun ’26	14	9
Jul ’26	33	12
Aug ’26	30	14
Sep ’26	3	0

Rating distribution

5★

4★

3★

2★

1★

Evidence

low activity account 36 reviews flagged weight 0.8

Flagged reviews

Showing the 10 most suspicious of 36 flagged reviews.

bénédicte Lefranc

2 reviews

★☆☆☆☆

2026-03-03

I do not recommend taking out this insurance; you will not receive any compensation if you have a claim.

Nour HB

2 reviews

★★★★★

2026-06-24

I highly recommend Soli Assurance for their professionalism, responsiveness, and availability. Since joining their services in January 2025, I have consistently received high-quality support and advice tailored to my needs. Their team is attentive, efficient, and always ready to help. Thank you for...

Adel Chaibi

1 review

★★★★★

2026-06-24

Hello. Excellent insurance, very satisfied. My windshield replacement was very quick; I recommend them.

Imed

1 review

★★★★★

2026-06-24

Very satisfied with this insurance agency. Professional, responsive team, always attentive. I recommend them without hesitation.

bilar dezz

1 review

★★★★★

2026-06-25

Excellent insurance. I came in today to take out a car insurance policy for my Seat and they were fantastic in terms of price, explanation, and service. I highly recommend them.

Serma Bikinda

2 reviews

★★★★★

2026-06-26

Excellent team. They found a quick and affordable solution for my Nissan Qashqai. Keep up the good work!

Rachid Allagui

1 review

★★★★★

2026-06-28

Visited this insurance agency on Friday, June 26, 2026. Good contact, good price, and good advice. Satisfied with the service. Thank you to the team.

Achraf Bayahia

1 review

★★★★★

2026-06-29

Excellent customer service, best price. Nothing to say, 10/10. I highly recommend going to him.

D_11 DD

2 reviews

★★★★★

2026-06-30

Excellent insurance overall, top-notch

Alassane Dicko

2 reviews

★★★★★

2026-06-30

A very warm and friendly team, excellent service, they meet my needs and find solutions for me. A special mention for Lola, a charming young woman who is always attentive and very professional.

Report generated Sep 3, 2026. Reviews change — you can request a fresh investigation.

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