EXCELLIUM Professionnel Paris 18

51 Rue Ordener, 75018 Paris, France · France

★ 4.8 on Google · 322 reviews · View on Google Maps

62 / 100

Manipulation score

Suspicious

Completed Oct 29, 2026 · 116 reviews flagged

How this score works

The score estimates how strongly this place's review record matches known manipulation patterns, from 0 (no signs) to 100. Verdicts: Clean below 40, Suspicious from 40, Likely Manipulated from 70; Review Drive when the flags are mostly staff asking customers for named reviews. It rises with the share of reviews flagged and how suspicious each one is.

Burst: — an abnormal spike of five-star reviews in a single day compared to the place's usual pace.
Low activity account: — the reviewer has almost no other reviews, photos, or Local Guide history; throwaway accounts look like this.
Duplicate text: — the wording is nearly identical to another review of the same place.

Verdicts are statistical estimates based on public review patterns, not accusations. Full methodology, signal definitions and known limits →

Case conclusion

What the numbers say

322 reviews examined

Google rating: 4.8★
Not-flagged average: 4.7★
Flagged: 36%
Coverage: 100%

“Not flagged” means no configured Revdict signal matched; it does not prove a review is genuine. Data fetched Oct 29, 2026.

Review brief

What reviews not flagged by Revdict say

Reviewers report that this business offers a wide selection of pest control products and professional in-home extermination services. Many customers highlight effective treatments for bed bugs, cockroaches, and rodents, alongside helpful staff advice.

+ Repeated strengths

Effective Products

Reviewers note that the store's products successfully eliminate various pests such as bed bugs, cockroaches, and mice.

3 supporting reviews

5★ · 2018-10-26
Excellent cockroach control products

5★ · 2019-08-01
Finally, products that actually work against cockroaches, unlike other brands from other professionals! I was so fed up with those disgusting, filthy creatures. Plus, the person takes the time to explain everything clearly about how to use...

5★ · 2025-12-18
Go for it without hesitation. A huge thank you to Brian who saved us and got rid of the bedbugs. He was incredibly accommodating, attentive, and highly professional! Furthermore, unlike the previous company we used, his rates are much more...

Helpful Advice and Staff

Multiple reviewers praise the staff for providing professional, reassuring, and detailed instructions on how to handle infestations.

2 supporting reviews

5★ · 2019-04-09
Professional advice from a specialist for clients who don't know anything about it. 👏

5★ · 2025-12-04
Fantastic! Extremely knowledgeable and helpful, offering expert advice on various possible infestations. The store has a wide range of products. The customer service was excellent; I highly recommend them!

Professional In-Home Services

Reviewers mention that the technicians are punctual, thorough, and clean when performing treatments on-site.

3 supporting reviews

5★ · 2019-05-22
A very reputable company that knows its business perfectly. Thank you to Atia (the technician) for his punctuality and professionalism. The treatment was carried out in mid-March for cockroaches, and there haven't been any pests since. Th...

5★ · 2025-11-11
Fast and efficient service at our restaurant. The cockroaches disappeared after just one treatment. Punctual and very professional team!

5★ · 2025-12-31
With Excellium Professional, you're in the right place, both as a website and a shop. They are very professional, offer excellent advice, and are also friendly. I recommend them 100%.

− Repeated complaints

Ineffective Products

A few reviewers report that certain purchased treatments failed to work against pests.

2 supporting reviews

1★ · 2023-09-20
I do not recommend these products. They don't work. It's a lie.

1★ · 2026-04-23
Small sales area Very good "bonus salesperson" Well-rehearsed sales pitch "With pests, you have to be patient" Receipt close to 50 euros About 10 days later, zero results at my girlfriend's place Urgent purchase on Amazon of two bait boxes...

Customer Service Issues

Some reviewers experienced poor customer service, describing staff as cold, unwelcoming, or unhelpful regarding order substitutions and complaints.

2 supporting reviews

1★ · 2025-06-18
A very bad experience. The salesperson was cold and absolutely unwelcoming. He prevented customers from looking at or touching the products. There was no sense of customer service whatsoever; you don't feel welcome at all. Frankly, I strong...

1★ · 2026-09-14
Very disappointed. I ordered DOBOL and received EXCELLIUM. They explained to me on the phone that when a customer orders DOBOL, they systematically send EXCELLIUM instead. In that case, why leave the DOBOL product page on the website if yo...

Good for

Purchasing DIY pest control products
Seeking professional advice for infestations
Scheduling in-home extermination services

Avoid if

You expect guaranteed results from every product
You require guaranteed product substitutions or responsive customer support for complaints

Recent pattern — Newer reviews introduce occasional complaints regarding unhelpful customer service interactions, product substitutions without clear notice, and instances of treatments failing to produce results.

Review anatomy

Reviews per quarter

Q4 ’17

Q2 ’19

Q4 ’20

Q2 ’22

Q4 ’23

Q2 ’25

Reviews per quarter, total and flagged
Quarter	Reviews	Flagged
Q4 ’17	1	1
Q1 ’18	4	2
Q2 ’18	4	2
Q3 ’18	1	1
Q4 ’18	6	1
Q1 ’19	5	0
Q2 ’19	11	0
Q3 ’19	6	0
Q4 ’19	16	6
Q1 ’20	10	3
Q2 ’20	3	2
Q3 ’20	10	4
Q4 ’20	8	4
Q1 ’21	4	2
Q2 ’21	3	0
Q3 ’21	8	0
Q4 ’21	0	0
Q1 ’22	0	0
Q2 ’22	1	0
Q3 ’22	7	0
Q4 ’22	2	0
Q1 ’23	4	0
Q2 ’23	0	0
Q3 ’23	5	1
Q4 ’23	5	0
Q1 ’24	0	0
Q2 ’24	1	0
Q3 ’24	2	0
Q4 ’24	0	0
Q1 ’25	2	0
Q2 ’25	3	0
Q3 ’25	2	0
Q4 ’25	159	75
Q1 ’26	23	11
Q2 ’26	2	1
Q3 ’26	4	0

Rating distribution

5★

4★

3★

2★

1★

Evidence

low activity account 70 reviews flagged weight 0.8
duplicate text 58 reviews flagged weight 0.9

Flagged reviews

Exhibit — 3 reviews, near-identical wording

After an initial visit at the end of December, the AC2000 team returned in early January to dismantle the kitchen, fill the holes, and reassemble it. The work was efficient and clean! A huge relief after their intervention. The staff were friendly, competent, and responsive. I highly recommend them.

Leal Vallée ★★★★★ 2025-11-20 suspicion 100
Chandler Collin ★★★★★ 2025-12-27 suspicion 84
Amélie Gaillard ★★★★★ 2026-01-01 suspicion 88

Exhibit — 3 reviews, near-identical wording

Very professional and welcoming, they helped me get rid of the pests that were keeping me awake at night. Thanks to their expertise, I no longer have any pests. I waited a week before leaving this review. I thank the salesperson who is very professional and is there to help customers and not to incr...

Marshall Jodion ★★★★★ 2025-11-24 suspicion 100
Leroy Cotuand ★★★★★ 2025-12-16 suspicion 90
Luc Dennis ★★★★★ 2026-01-01 suspicion 90