Krembo Rent
133/14, Koh Phangan, Surat Thani 84280, Thailand · Thailand
★ 4.9 on Google · 968 reviews · View on Google Maps
Manipulation score
CleanCompleted Nov 1, 2026 · 158 reviews flagged
How this score works
The score estimates how strongly this place's review record matches known manipulation patterns, from 0 (no signs) to 100. Verdicts: Clean below 40, Suspicious from 40, Likely Manipulated from 70; Review Drive when the flags are mostly staff asking customers for named reviews. It rises with the share of reviews flagged and how suspicious each one is.
- Burst
- — an abnormal spike of five-star reviews in a single day compared to the place's usual pace.
- Low activity account
- — the reviewer has almost no other reviews, photos, or Local Guide history; throwaway accounts look like this.
- Duplicate text
- — the wording is nearly identical to another review of the same place.
Verdicts are statistical estimates based on public review patterns, not accusations. Full methodology, signal definitions and known limits →
Case conclusion
What the numbers say
968 reviews examined
- Google rating
- 4.9★
- Not-flagged average
- 4.9★
- Flagged
- 16%
- Coverage
- 100%
All reviews shown by Google
810 examined reviews
158 of 968
968 of 968 Google reviews
“Not flagged” means no configured Revdict signal matched; it does not prove a review is genuine. Data fetched Nov 1, 2026.
Review brief
What reviews not flagged by Revdict say
Reviewers report a smooth and professional car rental experience on Koh Phangan with responsive communication via WhatsApp and vehicle delivery or pier pick-up. Many mention clean vehicles, fair pricing, and included insurance options.
+ Repeated strengths
Customer Service and Communication
Reviewers report fast and helpful communication via WhatsApp, with staff meeting them promptly at the pier or delivering cars directly to hotels.
2 supporting reviews
5★ · 2023-07-04
A very good company for renting a car on Koh Phangan. They didn't even want to charge for the car 😁 I agreed to rent a budget Ford EcoSport for three days with an option to extend the rental period for an additional three days. After three...
5★ · 2023-08-26
Nice guys, fast reply. You can easily communicate with them via whatsapp. Clean car and very flexibel with pick up and drop off. They make a movie of the car and pointing the excisting damages so you will not have discussion afterwards.
Vehicle Condition
Reviewers report that vehicles are clean, new, and well-maintained.
2 supporting reviews
5★ · 2023-07-14
Excellent service. Brand new vehicles, a super responsive team, and they honor all their commitments (schedule, quality, etc.). The rental with included insurance is a real plus for comfort and peace of mind. A perfect compromise for a fami...
5★ · 2023-07-27
Highly recommend! Great service, great price. We enjoyed it.
Transparent Terms and Deposits
Reviewers report clear rental terms, straightforward damage documentation via video, and hassle-free deposit returns.
2 supporting reviews
5★ · 2023-08-26
Nice guys, fast reply. You can easily communicate with them via whatsapp. Clean car and very flexibel with pick up and drop off. They make a movie of the car and pointing the excisting damages so you will not have discussion afterwards.
5★ · 2023-09-26
The only company on the island offering proper insurance and transparent terms. Rented a car for 1 month and it was in great condition, clean and reliable, with nice features (e.g. tinted windows, Bluetooth) despite being an economy vehicle...
− Repeated complaints
Cash Payment Requirement
Reviewers note that payments and deposits must be handled in cash.
3 supporting reviews
5★ · 2025-06-17
Reliable landlord! No passport required – that was the reason I rented here. Pick-up and drop-off were flexible. The only downside is that they only accept cash. A credit card deposit is not possible.
5★ · 2026-02-21
Highly recommend. Good service. Trust worthy. The only small issue was that everything is done in cash. I personally prefer card. But as I said no issues with the deposit return and collection abd meeting with the car. Having a car saved us...
4★ · 2026-07-27
Very good service, friendly staff, clean and modern cars. You can't pay by credit card, which is annoying to pay so much money for withdrawing the deposit from the atm.
Booking and Availability Issues
A few reviewers report last-minute cancellations or misunderstandings regarding reservations.
1 supporting review
1★ · 2025-07-18
Terrible company. 1,5 week before arrival they informed us that THEY made a mistake and did not book the reservation in their system. They did not provide us with an alternative. So I would not recommend this company.
Damage Dispute and Extra Charges
Reviewers note instances of unexpected charges or disputes regarding damage repair costs.
2 supporting reviews
3★ · 2024-10-11
The cars were in good condition and the reply time is very fast. But as soon as we had a problem, that was not our fault, we felt disappointed with the service. While parking totally outside of the road someone hit and broke the car’s mirro...
3★ · 2026-04-12
Well, all in all ok, however we had a small damage during our stay and they took the whole deposit of 10k THB. Also for lost days reparing the car and not able to rent. But the car was already full of damages when we took over, so very unsu...
Good for
- Travelers seeking pier or hotel vehicle delivery
- Families requiring child or baby seats
- Visitors looking for vehicles with insurance included
Avoid if
- You prefer paying exclusively by credit card
- You require guaranteed availability without relying on messaging apps
- You want to avoid cash security deposits
Review anatomy
Reviews per month
| Month | Reviews | Flagged |
|---|---|---|
| Jun ’23 | 4 | 2 |
| Jul ’23 | 18 | 4 |
| Aug ’23 | 23 | 6 |
| Sep ’23 | 18 | 3 |
| Oct ’23 | 12 | 4 |
| Nov ’23 | 4 | 0 |
| Dec ’23 | 13 | 2 |
| Jan ’24 | 20 | 3 |
| Feb ’24 | 17 | 5 |
| Mar ’24 | 15 | 1 |
| Apr ’24 | 18 | 2 |
| May ’24 | 18 | 4 |
| Jun ’24 | 20 | 1 |
| Jul ’24 | 38 | 7 |
| Aug ’24 | 44 | 10 |
| Sep ’24 | 24 | 4 |
| Oct ’24 | 33 | 3 |
| Nov ’24 | 17 | 3 |
| Dec ’24 | 23 | 4 |
| Jan ’25 | 36 | 9 |
| Feb ’25 | 32 | 3 |
| Mar ’25 | 26 | 7 |
| Apr ’25 | 30 | 4 |
| May ’25 | 19 | 2 |
| Jun ’25 | 15 | 3 |
| Jul ’25 | 30 | 5 |
| Aug ’25 | 35 | 5 |
| Sep ’25 | 26 | 4 |
| Oct ’25 | 30 | 6 |
| Nov ’25 | 14 | 4 |
| Dec ’25 | 25 | 4 |
| Jan ’26 | 16 | 1 |
| Feb ’26 | 28 | 5 |
| Mar ’26 | 44 | 5 |
| Apr ’26 | 20 | 3 |
| May ’26 | 22 | 0 |
| Jun ’26 | 17 | 2 |
| Jul ’26 | 43 | 9 |
| Aug ’26 | 34 | 2 |
| Sep ’26 | 33 | 5 |
| Oct ’26 | 14 | 2 |
Rating distribution
Evidence
- burst 5 five-star reviews on 2024-07-09 vs avg 0.8/day; 5 five-star reviews on 2025-01-19 vs avg 1.0/day; 5 five-star reviews on 2025-03-28 vs avg 0.8/day weight 1
- low activity account 147 reviews flagged weight 0.8
Flagged reviews
Showing the 10 most suspicious of 158 flagged reviews.
George Hart
2 reviews
★★★★★
2024-07-09
Great service, clean car, really nice guys. Deposit fully returned at the end straight away. Would definitely use again.
Abraham González Mateo
1 review
★★★★★
2024-07-09
A reliable car rental company in Koh Phangan. Affordable rates and friendly staff. You can return the car to several locations around the island. If I return to Koh Phangan, I would definitely choose Krembo Rent again.
andra tivichi
2 reviews
★★★★★
2025-01-19
We have rented twice from Krembo and each time everything went very smooth and efficient. Highly recommend their services.
Antonia Halari
1 review
★★★★★
2025-01-19
Very professional team! Great car, very punctual,extremely nice and overall the best experience renting a car in Thailand so far Thank you very much 🙏🏻
Andre B.
6 reviews
★★★★★
2025-03-28
מירי צ׳רניאק
64 reviews · Local Guide
★★★★★
2025-03-28
Best renting company in Koh pangan! They are reliable with fair prices and took good care of every issue we had quickly and efficiently! We can’t recommend them enough !! Thank you so much for everything!
Adel
3 reviews
★★★★★
2025-03-28
Last minute booking via whatsup picking up the car in a couple of hours and dropping it off at the hotel. Very kind and excellent service. No issues to report, no discussions about damages, we got back the deposit without any problem.
Karolina B.
15 reviews · Local Guide
★★★★★
2025-03-28
Really smooth, safe and sound. Excellent from start to finish. Arranged car pick up at Thong Sala Pier and dropped off a few days later at another location - both times I asked for non standard hours which were accommodated as well. Really good car, clean, fully tanked and with no issues. Lovely ser...
תומר הוכבוים
26 reviews · Local Guide
★★★★★
2025-03-28
Everything was as expected. Fair price, clean car, good baby seat. Was right on time and the staff were extremely helpful and friendly. Strongly recommend!
Daniel Paez
5 reviews
★★★★★
2024-07-09
A truly excellent company. At 6:00 AM, I was looking for a rental car. I emailed them, and they replied immediately. By 8:30 AM, I had the car at the residence I rented in Koh Phangan. Thank you, you're the best!
Report generated Nov 1, 2026. Reviews change — you can request a fresh investigation.