NORMS Restaurant
Family restaurant · 13636 Sherman Way, Van Nuys, CA 91405, United States · United States
★ 4.2 on Google · 7,731 reviews · View on Google Maps
Manipulation score
CleanCompleted Aug 17, 2026 · 199 reviews flagged
How this score works
The score estimates how strongly this place's review record matches known manipulation patterns, from 0 (no signs) to 100. Verdicts: Clean below 40, Suspicious from 40, Likely Manipulated from 70; Review Drive when the flags are mostly staff asking customers for named reviews. It rises with the share of reviews flagged and how suspicious each one is.
- Burst
- — an abnormal spike of five-star reviews in a single day compared to the place's usual pace.
- Low activity account
- — the reviewer has almost no other reviews, photos, or Local Guide history; throwaway accounts look like this.
- Duplicate text
- — the wording is nearly identical to another review of the same place.
Verdicts are statistical estimates based on public review patterns, not accusations. Full methodology, signal definitions and known limits →
Case conclusion
What the numbers say
1,000 reviews examined
- Google rating
- 4.2★
- Not-flagged average
- 4.4★
- Flagged
- 20%
- Coverage
- 13%
All reviews shown by Google
801 examined reviews
199 of 1,000
1,000 of 7,731 Google reviews
“Not flagged” means no configured Revdict signal matched; it does not prove a review is genuine. Data fetched Aug 17, 2026.
Review brief
What reviews not flagged by Revdict say
Reviewers report that this classic diner location offers a wide-ranging menu, generous portions, and affordable pricing with 24/7 availability. While many praise the friendly servers and quick service, others mention long wait times and inconsistent food quality.
+ Repeated strengths
Friendly and attentive service
Reviewers frequently highlight specific staff members for providing warm, welcoming, and fast service.
3 supporting reviews
5★ · 2024-10-08
Kristina provided such a great service for us. She recommended the special menu for the 75th Norms anniversary. Food was delicious 😋
5★ · 2026-05-14
The food and wait staff is excellent.
4★ · 2026-05-30
Food was good, but loud the name calling via speakers is just too much 🔊
Generous portions and value
Reviewers note that meals are affordably priced and come in large portion sizes.
1 supporting review
5★ · 2026-07-20
Synchronised chaos. I was seated and served breakfast for dinner within 10 mins at solo bar. Burp.
All-day breakfast options
Reviewers enjoy the breakfast selection, particularly the pancakes and hash browns, available at all hours.
1 supporting review
5★ · 2024-10-07
I'm sad that the Norm's Restaurant in Encino closed, but at least the one on Sherman Way & Woodman is still open! 'Love the classic "Bigger Better Breakfast" on a warm Sunday morning!!!
− Repeated complaints
Long wait times
Reviewers complain about extended waits for tables, especially on weekends, and delayed kitchen orders.
3 supporting reviews
4★ · 2024-11-05
The food was delicious, the only downside was the wait time ⌛️ You have to order and wait about an hour or more before you can eat....
1★ · 2024-12-05
Waited one hour and 15 min. Never get a table. This restaurant is a mess. Talk yo the hostess and the manager, and they ask me yo wait more when they probably forget my name on the reservation list. My first time and LAST time in this place...
4★ · 2026-05-28
Good service.
Inconsistent food quality
Reviewers report instances of cold, flavorless, or improperly prepared dishes, particularly steaks and side items.
2 supporting reviews
5★ · 2026-04-17
Such a cool vintage vibe when you walk in, and the food lives up to the expection! Cold brew coffee was good and strong as well. Only complaint is the French toast is a bit dry in the middle, but some people like it that way. Highly recomme...
5★ · 2026-06-09
I love it because the menu is endless and everything is delicious. The pancakes are on another level; I give it a 10 out of 10.
Crowded and noisy atmosphere
Reviewers mention that the restaurant gets very packed and loud, making conversation difficult.
2 supporting reviews
4★ · 2025-09-09
Too crowded, too noisy.
4★ · 2026-05-30
Food was good, but loud the name calling via speakers is just too much 🔊
Good for
- Late-night or 24/7 dining cravings
- Budget-friendly family meals and large portions
- Classic diner breakfast favorites
Avoid if
- You are in a rush and want to avoid long wait times
- You prefer a quiet environment for conversation
- You are looking for high-end or reliably prepared steaks
Review anatomy
Reviews per month
| Month | Reviews | Flagged |
|---|---|---|
| Oct ’24 | 34 | 1 |
| Nov ’24 | 35 | 0 |
| Dec ’24 | 37 | 2 |
| Jan ’25 | 32 | 1 |
| Feb ’25 | 20 | 0 |
| Mar ’25 | 32 | 5 |
| Apr ’25 | 27 | 1 |
| May ’25 | 34 | 3 |
| Jun ’25 | 33 | 6 |
| Jul ’25 | 28 | 3 |
| Aug ’25 | 28 | 2 |
| Sep ’25 | 35 | 2 |
| Oct ’25 | 31 | 3 |
| Nov ’25 | 28 | 4 |
| Dec ’25 | 33 | 6 |
| Jan ’26 | 31 | 6 |
| Feb ’26 | 35 | 7 |
| Mar ’26 | 56 | 12 |
| Apr ’26 | 91 | 34 |
| May ’26 | 88 | 36 |
| Jun ’26 | 84 | 25 |
| Jul ’26 | 71 | 19 |
| Aug ’26 | 77 | 21 |
Rating distribution
Evidence
- low activity account 199 reviews flagged weight 0.8
Flagged reviews
Showing the 10 most suspicious of 199 flagged reviews.
Naun Alcazar
1 review
★★★★★
2024-10-26
I hadn't visited NORMS for about a year since I moved to a different state. But the food is still great, and I was pleasantly surprised to see they have a new chef. I think I saw him working as a cook before I moved, so it's good that NORMS is taking care of its staff to keep improving.
mercy quinonez
1 review
★★★★★
2024-12-09
One of my favorite restaurants in so cal .
M-Canella M
2 reviews
★★★★★
2024-12-26
rain v
1 review
★★★★★
2025-01-29
the service was amazing, the kitchen manager fresly, was so sweet and provided my food just correctly! i recommend this place for everyone
Matthew Alvarez
1 review
★☆☆☆☆
2025-03-08
May I suggest you guys do better on your takeout presentation. As a chef I would never allow a plate or even take out plates to go out looking like I just threw everything on a plate.! And management please check your food before sending out. to get a biscuit that looked like it was microwaved or th...
CINDY MARTINEZ
1 review
★★★★★
2025-03-28
Sara Alfaro
2 reviews
★★★★★
2025-05-12
Marco Najera
1 review
★★★★★
2025-05-30
Emily Guerrero
1 review
★★★★★
2025-06-01
Great experience with server, highly recommend Kristina
Devin Villegas
1 review
★★★★★
2025-06-15
Cynthia is great!
Report generated Aug 17, 2026. Reviews change — you can request a fresh investigation.
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