NORMS Restaurant
Traditional American restaurant · 470 N La Cienega Blvd, West Hollywood, CA 90048, United States · United States
★ 4.3 on Google · 6,155 reviews · View on Google Maps
Manipulation score
CleanCompleted Aug 5, 2026 · 80 reviews flagged
How this score works
The score estimates how strongly this place's review record matches known manipulation patterns, from 0 (no signs) to 100. Verdicts: Clean below 40, Suspicious from 40, Likely Manipulated from 70; Review Drive when the flags are mostly staff asking customers for named reviews. It rises with the share of reviews flagged and how suspicious each one is.
- Burst
- — an abnormal spike of five-star reviews in a single day compared to the place's usual pace.
- Low activity account
- — the reviewer has almost no other reviews, photos, or Local Guide history; throwaway accounts look like this.
- Duplicate text
- — the wording is nearly identical to another review of the same place.
Verdicts are statistical estimates based on public review patterns, not accusations. Full methodology, signal definitions and known limits →
Case conclusion
What the numbers say
999 reviews examined
- Google rating
- 4.3★
- Not-flagged average
- 4.3★
- Flagged
- 8%
- Coverage
- 16%
All reviews shown by Google
919 examined reviews
80 of 999
999 of 6,155 Google reviews
“Not flagged” means no configured Revdict signal matched; it does not prove a review is genuine. Data fetched Aug 5, 2026.
Review brief
What reviews not flagged by Revdict say
Norms is a classic, nostalgic 24-hour American diner offering a wide-ranging menu of comfort food staples and generous portions. While many reviewers praise the friendly service, vintage atmosphere, and reasonable prices, others report inconsistent food quality and occasional service delays.
+ Repeated strengths
Atmosphere and Nostalgia
Reviewers frequently highlight the cool retro 1950s Googie architecture and classic diner vibe.
3 supporting reviews
5★ · 2024-02-09
Love it! It's Norm's....legendary!
5★ · 2024-02-13
Classic old school American diner! Open 24 hours so a great spot to hit regardless of time. Food is delicious, the portions are generous, the prices are great and the staff is as friendly as can be! They could be better about substitutions...
5★ · 2024-05-30
Good food, great service and the interior is straight outta the 1950's!!!
Pancakes and Breakfast Items
The pancakes and overall breakfast selection are frequently recommended as delicious and hearty.
3 supporting reviews
5★ · 2024-02-24
My favorite easy go-to breakfast spot. Best pancakes I’ve ever had. Prices are the most reasonable in LA. Servers are always wonderful.
4★ · 2024-06-14
Great diner food…especially the pancakes!
5★ · 2025-06-22
its Norms- so its a diner. Go with that expectation, and you winning. Hashbrowns were brown and crispy- pancakes were amazing. Service was spot on.
− Repeated complaints
Inconsistent Food Quality
Reviewers report receiving dry, overcooked, or poorly prepared dishes, particularly with steaks and pork chops.
2 supporting reviews
5★ · 2026-03-15
I'm from the future. Those who know lol. Excellent service.
1★ · 2026-07-15
This was the worst norms I haven’t had in awhile and was excited to stop in but food was so gross… steak was over cooked (didn’t even look like a sirloin) and tuff my baked potato was burnt and the veggies taste spoiled … my lettuce in my s...
Service Delays and Rushed Experience
Some diners experience slow service, long wait times, or inattentive staff during peak hours.
3 supporting reviews
4★ · 2024-04-17
Norms is like an upper scale version of Denny’s. Denny’s is from Los Angeles as well, but the selection of food and quality of ingredients is much higher at Norms. It’s a classic Southern California diner which personally I can never get en...
2★ · 2025-06-27
used to be a good place with pretty good food and service, not anymore, Last several times made me wait 10- 15 minutes just to take order when it's not busy at all.😙
1★ · 2026-07-27
Not getting better on the service but cheap meal with Great pancakes! Very satisfied because there was a little nostalgic feeling when I first came by here many years ago the staff seems to now be caught up in just getting tips I’ve seen an...
Pricing and Value Concerns
Reviewers note that prices have risen significantly over time, leading some to feel it is overpriced for basic diner food.
2 supporting reviews
2★ · 2024-06-29
Maybe I should give this diner the benefit of the doubt, being that this was my first visit, but my experience was nothing like the reviews that are posted on here. The prices for the food were not *that* cheap. They weren't super expensiv...
3★ · 2025-12-18
Norm’s used to be the leader for low prices, good quality and value for the money. Today Norms is the most expensive option in the restaurant venue they play within. If you look at their prices over the years, most have tripled, however the...
Good for
- Late-night dining
- Classic diner breakfast
- Casual family meals
Avoid if
- Seeking high-end steak dinners
- Visiting during peak weekend brunch rushes if you are in a hurry
Review anatomy
Reviews per month
| Month | Reviews | Flagged |
|---|---|---|
| Jan ’24 | 3 | 2 |
| Feb ’24 | 38 | 4 |
| Mar ’24 | 25 | 4 |
| Apr ’24 | 28 | 0 |
| May ’24 | 29 | 2 |
| Jun ’24 | 34 | 4 |
| Jul ’24 | 32 | 0 |
| Aug ’24 | 32 | 3 |
| Sep ’24 | 22 | 1 |
| Oct ’24 | 31 | 1 |
| Nov ’24 | 33 | 6 |
| Dec ’24 | 31 | 4 |
| Jan ’25 | 34 | 0 |
| Feb ’25 | 35 | 3 |
| Mar ’25 | 32 | 0 |
| Apr ’25 | 29 | 0 |
| May ’25 | 42 | 2 |
| Jun ’25 | 32 | 2 |
| Jul ’25 | 30 | 2 |
| Aug ’25 | 35 | 3 |
| Sep ’25 | 31 | 2 |
| Oct ’25 | 25 | 4 |
| Nov ’25 | 33 | 1 |
| Dec ’25 | 32 | 2 |
| Jan ’26 | 25 | 2 |
| Feb ’26 | 20 | 3 |
| Mar ’26 | 34 | 2 |
| Apr ’26 | 28 | 0 |
| May ’26 | 46 | 1 |
| Jun ’26 | 39 | 7 |
| Jul ’26 | 69 | 12 |
| Aug ’26 | 10 | 1 |
Rating distribution
Evidence
- low activity account 76 reviews flagged weight 0.8
- generic account 4 reviews flagged weight 1
Flagged reviews
Showing the 10 most suspicious of 80 flagged reviews.
Dr. April Hollywood Mobile Vet
55 reviews · Local Guide
★★★★★
2024-02-14
Tanya was so attentive and the food was awesome, as always! Love Norms! Can't go wrong!
Mario Villa
113 reviews · Local Guide
★★★★★
2025-02-22
The service provided by the waitstaff and other personnel was exceptional. I will return soon.
Allan Moffat
126 reviews · Local Guide
★★★★★
2025-12-18
Great diner experience, we tried various diners on our trip, but kept coming back to Norms! Its a must
Jonathan Lechuga
427 reviews · Local Guide
★★★★★
2026-06-20
I had the chorizo burrito and let me tell you I had quite a surprise, I didn't expect it to taste so good. I was happy with how the cheese added so much flavor and texture, the potatos were crispy and chorizo very flavorful, bell peppers were totally delicious... Very happy and the waitress, MINA wa...
Sean Costello
1 review
★★★★★
2024-01-30
Eva Briggs
1 review
★★★★★
2024-02-03
Christopher Toyama
1 review
★☆☆☆☆
2024-02-05
The worst Norm's around these cold send out slop.Grilled onions are burnt black and they have the nerve to send it out.Do they think that's edible.I told the server to correct it and I was told it would come out the same.The fried chicken breast was fried so long that that part of the coating had fa...
Marti Gonzalez Gonzalez
1 review
★★★★★
2024-02-20
Sharon Segovia
2 reviews
★★★★★
2024-03-14
Dev goswami
1 review
★★★★★
2024-05-29
Report generated Aug 5, 2026. Reviews change — you can request a fresh investigation.
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