InterContinental Miami by IHG
Hotel · 100 Chopin Plaza, Miami, FL 33131, United States · United States
★ 4.5 on Google · 7,860 reviews · View on Google Maps
Manipulation score
CleanCompleted Aug 5, 2026 · 61 reviews flagged
How this score works
The score estimates how strongly this place's review record matches known manipulation patterns, from 0 (no signs) to 100. Verdicts: Clean below 40, Suspicious from 40, Likely Manipulated from 70; Review Drive when the flags are mostly staff asking customers for named reviews. It rises with the share of reviews flagged and how suspicious each one is.
- Burst
- — an abnormal spike of five-star reviews in a single day compared to the place's usual pace.
- Low activity account
- — the reviewer has almost no other reviews, photos, or Local Guide history; throwaway accounts look like this.
- Duplicate text
- — the wording is nearly identical to another review of the same place.
Verdicts are statistical estimates based on public review patterns, not accusations. Full methodology, signal definitions and known limits →
Case conclusion
What the numbers say
1,000 reviews examined
- Google rating
- 4.5★
- Not-flagged average
- 4.6★
- Flagged
- 6%
- Coverage
- 13%
All reviews shown by Google
939 examined reviews
61 of 1,000
1,000 of 7,860 Google reviews
“Not flagged” means no configured Revdict signal matched; it does not prove a review is genuine. Data fetched Aug 5, 2026.
Review brief
What reviews not flagged by Revdict say
Reviewers report that the hotel offers a clean, comfortable, and well-maintained stay with spacious rooms, excellent bay views, and a prime location near the cruise port and local attractions. While many praise the friendly staff and convenient amenities, common complaints include expensive valet parking and extra fees, slow elevators during busy times, and occasional service inconsistencies.
+ Repeated strengths
Prime Location and Views
Reviewers frequently highlight the hotel's excellent downtown location near the cruise port, parks, and shopping, along with stunning bay and ocean views from their rooms.
3 supporting reviews
5★ · 2025-06-09
Beautiful room and great location. Views overlooking the water and cruise ships. Automated curtains with 100% blackout blinds. Massive bathrooms with updated and upscale fixtures and accommodations. Highly recommend staying at the Intercont...
5★ · 2025-06-28
We had a fantastic stay at the Intercontinental earlier this week. Our room had an amazing view overlooking the bay, was very clean and spacious, with a very relaxing atmosphere. The pool was also very well kept, and also had amazing view...
5★ · 2025-07-19
We stayed one night at this spectacular hotel. We were in town a day early before embarkation Norwegian Cruise Line The Gem. Our friend gave us a LYFT to our destination and decided to tour the hotel with us. 🥰
Clean and Comfortable Rooms
Guests consistently praise the clean, spacious rooms featuring comfortable beds and high-quality amenities.
1 supporting review
5★ · 2025-09-22
Rooms very modern and clean Room fully stocked with everything you could need. Staff are professional and kind.
Friendly and Attentive Service
Many reviewers report warm, accommodating, and professional service from front desk, bell, and lounge staff.
3 supporting reviews
5★ · 2025-06-30
Can't wait to come back. Stayed the night February 1 2024. Staff, bartender, everyone was great. Room was clean and had everything needed. Can't wait to stay here again. Stayed again June 29th 2025, no better place to stay with incredible s...
5★ · 2025-12-16
Luxury, Comfort, and Exceptional Service in the Heart of Miami InterContinental Miami is a truly outstanding hotel that delivers elegance, comfort, and world-class hospitality at every level. Perfectly located in downtown Miami with beauti...
5★ · 2025-10-23
This place looks spectacular, i haven’t been inside the rooms but the lobby look 5 stars
− Repeated complaints
Expensive Parking and Extra Fees
Reviewers frequently complain about high valet parking rates and various unexpected or costly add-on charges during their stay.
1 supporting review
3★ · 2026-07-07
It's okay if you like paying $12 a drink and $72 to park your car and then you end up with $110 bill for things you didn't use
Slow Elevators and Crowding
Guests note that the hotel can get very crowded, leading to long wait times for elevators during peak hours.
2 supporting reviews
2★ · 2026-02-21
Nice location next to park and clean. Issue we had was 45 min on a Saturday to get a elevator
5★ · 2025-10-29
Great hotel, but very crowded in the lobby and drop off area
Inconsistent Service and Communication
Some visitors report encountering rude front desk or customer service interactions, along with communication lapses regarding requests and room service.
3 supporting reviews
1★ · 2025-06-01
As a long-time IHG Platinum member, I've had great experiences at many of their hotels - which makes this one all the more surreal. At check-in, we were upgraded to a "1 King Classic Lounge Access" room. Sounds delightful, right? Except… we...
5★ · 2025-10-16
The suite was amazing! Great location if you are cruising. Close to port.
1★ · 2025-12-05
Actualy the bellhop staff and reception are great and was allowed to check in earlier as well, but giving 1* to hopefully get their attention of management on 3 matters: 1) I had some amazon packages delivered and they charged $14.00 for a...
Good for
- Pre- or post-cruise stays near the Port of Miami
- Travelers seeking scenic bay and ocean views
- Visitors wanting walkable access to downtown spots like Bayside Marketplace
Avoid if
- You are sensitive to high parking fees and extra hotel service costs
- You require quiet surroundings and fast, uncrowded elevator service
- You expect consistently flawless luxury-tier customer service
Review anatomy
Reviews per month
| Month | Reviews | Flagged |
|---|---|---|
| May ’25 | 45 | 1 |
| Jun ’25 | 87 | 3 |
| Jul ’25 | 76 | 2 |
| Aug ’25 | 67 | 1 |
| Sep ’25 | 50 | 17 |
| Oct ’25 | 72 | 0 |
| Nov ’25 | 76 | 1 |
| Dec ’25 | 80 | 3 |
| Jan ’26 | 63 | 6 |
| Feb ’26 | 62 | 8 |
| Mar ’26 | 73 | 5 |
| Apr ’26 | 57 | 4 |
| May ’26 | 59 | 0 |
| Jun ’26 | 64 | 5 |
| Jul ’26 | 58 | 4 |
| Aug ’26 | 11 | 1 |
Rating distribution
Evidence
- burst 7 five-star reviews on 2025-09-18 vs avg 0.5/day; 9 five-star reviews on 2025-09-28 vs avg 1.2/day weight 1
- low activity account 44 reviews flagged weight 0.8
- generic account 1 reviews flagged weight 1
Flagged reviews
Showing the 10 most suspicious of 61 flagged reviews.
Juan
732 reviews · Local Guide
★★★★★
2025-11-27
My stay at the InterContinental Hotel was exceptional from start to finish. The moment I walked in, the staff made me feel welcomed and taken care of. The service was professional, warm, and always attentive without ever feeling intrusive. The room was spotless, beautifully designed, and incredibly...
Paula Tellez
117 reviews · Local Guide
★★★★★
2025-09-18
I loved the hotel. I went for a conference and I must emphasize that everything was very clean.
William Elizalde Barrios
49 reviews · Local Guide
★★★★★
2025-09-18
Shaun Penton
254 reviews · Local Guide
★★★★★
2025-09-18
Lovely luxury hotel right on the front close to pier 5 and the financial district. Just what you would expect from the Intercontinental brand.
Björn Büttner
3 reviews · Local Guide
★★★★★
2025-09-18
Sam
4 reviews
★★★★★
2025-09-18
The Hotel was Clean with courteous staff I enjoy the stay
juan Carlos Contreras Rocha
30 reviews · Local Guide
★★★★★
2025-09-18
Cathy Andersen
63 reviews · Local Guide
★★★★★
2025-09-18
Beautiful hotel. Or room had a gorgeous view of the water and city. We loved how convenient the location was and we could walk to Bayside quickly. It's also great that they have a car rental place on site
Glenn
3 reviews · Local Guide
★★★★★
2025-09-28
Ahmet Furkan Komşuoğlu
6 reviews
★★★★★
2025-09-28
This is a hotel where I stayed for an international congress. You can reach the airport in 10 minutes by Uber or Lyft. It is a very comfortable and convenient hotel. If you go, don't forget to take a beach tour.
Report generated Aug 5, 2026. Reviews change — you can request a fresh investigation.
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