Trust 1 Services Plumbing, Heating, and Air Conditioning
11-17 Newbury St #2, Quincy, MA 02171, United States · United States
★ 4.8 on Google · 1,739 reviews · View on Google Maps
Manipulation score
SuspiciousCompleted Oct 11, 2026 · 337 reviews flagged
How this score works
The score estimates how strongly this place's review record matches known manipulation patterns, from 0 (no signs) to 100. Verdicts: Clean below 40, Suspicious from 40, Likely Manipulated from 70; Review Drive when the flags are mostly staff asking customers for named reviews. It rises with the share of reviews flagged and how suspicious each one is.
- Burst
- — an abnormal spike of five-star reviews in a single day compared to the place's usual pace.
- Low activity account
- — the reviewer has almost no other reviews, photos, or Local Guide history; throwaway accounts look like this.
- Duplicate text
- — the wording is nearly identical to another review of the same place.
Verdicts are statistical estimates based on public review patterns, not accusations. Full methodology, signal definitions and known limits →
Case conclusion
What the numbers say
1,000 reviews examined
- Google rating
- 4.8★
- Not-flagged average
- 4.8★
- Flagged
- 34%
- Coverage
- 58%
All reviews shown by Google
663 examined reviews
337 of 1,000
1,000 of 1,739 Google reviews
“Not flagged” means no configured Revdict signal matched; it does not prove a review is genuine. Data fetched Oct 11, 2026.
Review brief
What reviews not flagged by Revdict say
Reviewers report that Trust 1 Services provides prompt, professional plumbing, heating, and air conditioning repairs and installations. Customers frequently praise individual technicians for being polite, thorough, and communicative about available options.
+ Repeated strengths
Prompt and Same-Day Service
Reviewers report that the company is very responsive, often arriving on short notice or providing same-day service for emergencies.
2 supporting reviews
5★ · 2024-05-09
Noah and Alyssa were great! Same day hot water heater install. Clean and fast!
5★ · 2024-08-07
DJ and John Mack from Trust 1 came to fix a broken drain pipe in our home. The service was top notch and they were in and out in the same morning and now my family can use the bathroom again. I felt comfortable with the technicians in the...
− Repeated complaints
High Pricing and Expensive Quotes
Several reviewers complain that quotes or final bills are extremely high, occasionally out of touch with market rates for minor repairs.
1 supporting review
1★ · 2026-09-15
Don’t do business with this company. The service tech was great but after contacting his office to arrive at a price the cost was astronomical. On declining to do the service I was billed $100 just to tell me what the price would be. When I...
Service Fees for Estimates
Reviewers complain about being charged service or diagnostic fees when declining expensive proposed repair quotes.
2 supporting reviews
3★ · 2025-06-21
I called for Carrier AC repair quote and quote was very expensive compared to similar HAVC company. Initially they said if I have written esimate, they will honor the quote but they didn't and asked to pay service call charge. I paid the se...
1★ · 2026-09-15
Don’t do business with this company. The service tech was great but after contacting his office to arrive at a price the cost was astronomical. On declining to do the service I was billed $100 just to tell me what the price would be. When I...
Good for
- Emergency plumbing and same-day HVAC repairs
- Comprehensive system inspections and maintenance plans
Avoid if
- You are looking for low-cost, budget-friendly plumbing services
- You want fixed upfront pricing without having to pay a diagnostic fee to get an estimate
Review anatomy
Reviews per month
| Month | Reviews | Flagged |
|---|---|---|
| May ’24 | 44 | 14 |
| Jun ’24 | 33 | 4 |
| Jul ’24 | 49 | 13 |
| Aug ’24 | 39 | 12 |
| Sep ’24 | 16 | 6 |
| Oct ’24 | 45 | 12 |
| Nov ’24 | 33 | 13 |
| Dec ’24 | 44 | 14 |
| Jan ’25 | 27 | 10 |
| Feb ’25 | 49 | 16 |
| Mar ’25 | 27 | 10 |
| Apr ’25 | 19 | 4 |
| May ’25 | 28 | 4 |
| Jun ’25 | 42 | 14 |
| Jul ’25 | 34 | 10 |
| Aug ’25 | 55 | 19 |
| Sep ’25 | 44 | 15 |
| Oct ’25 | 37 | 17 |
| Nov ’25 | 39 | 15 |
| Dec ’25 | 27 | 11 |
| Jan ’26 | 27 | 7 |
| Feb ’26 | 28 | 6 |
| Mar ’26 | 24 | 11 |
| Apr ’26 | 21 | 13 |
| May ’26 | 23 | 9 |
| Jun ’26 | 9 | 1 |
| Jul ’26 | 32 | 15 |
| Aug ’26 | 33 | 16 |
| Sep ’26 | 51 | 23 |
| Oct ’26 | 21 | 3 |
Rating distribution
Evidence
- review drive 6 five-star reviews on 2026-03-31 vs avg 0.6/day, 3 of them name a staff member weight 0.5
-
burst
6 occurrences — worst: 8 five-star reviews on 2026-07-14 vs avg 0.7/day
weight 1
Show all 6
- 5 five-star reviews on 2026-05-18 vs avg 0.4/day
- 5 five-star reviews on 2026-07-08 vs avg 0.4/day
- 8 five-star reviews on 2026-07-14 vs avg 0.7/day
- 5 five-star reviews on 2026-08-18 vs avg 0.6/day
- 6 five-star reviews on 2026-09-10 vs avg 1.0/day
- 5 five-star reviews on 2026-09-24 vs avg 1.0/day
- low activity account 313 reviews flagged weight 0.8
Flagged reviews
Showing the 10 most suspicious of 337 flagged reviews.
Patrick Hogan
2 reviews
★★★★★
2026-05-18
Ian Koch
1 review
★★★★★
2026-05-18
Eric and Carter were professional and got the job in a timely manner!
Michael Shaughnessy
1 review
★★★★★
2026-07-08
Nick is the best!!! I would hire him in a NY second and never worry about anything else ever again. So, you best hope that I don’t start my own HVAC company 🤣🤣🤣 Thank you!
Christopher Guiod
2 reviews
★★★★★
2026-07-08
Brandan did a great job on our water heater replacement. Reviewed options, explained the issued and there was no pressure. Once we decided on how to proceed, he was done within a couple hours (including getting the unit itself.) Left the area clean.
Eric Smith
1 review
★★★★★
2026-07-08
Thomas Pecoraro
2 reviews
★★★★★
2026-07-14
Nick was helpful, informative & professional. Thank you
sarah weddleton
2 reviews
★★★★★
2026-07-14
He was great! He got the A/C running but made sure he understood why it happened so it did not happen again! He kept us updated and cleaned up after the job was finished. Great experience!
Tommy Le
1 review
★★★★★
2026-08-18
Gregory Snaith
1 review
★★★★★
2026-09-10
Sebastian Napolitano
1 review
★★★★★
2026-09-24
Report generated Oct 11, 2026. Reviews change — you can request a fresh investigation.
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