Triad Heating & Cooling, Inc.
806 Green Valley Rd Ste 200, Greensboro, NC 27408, United States · United States
★ 5.0 on Google · 162 reviews · View on Google Maps
Manipulation score
SuspiciousCompleted Sep 10, 2026 · 42 reviews flagged
How this score works
The score estimates how strongly this place's review record matches known manipulation patterns, from 0 (no signs) to 100. Verdicts: Clean below 40, Suspicious from 40, Likely Manipulated from 70; Review Drive when the flags are mostly staff asking customers for named reviews. It rises with the share of reviews flagged and how suspicious each one is.
- Burst
- — an abnormal spike of five-star reviews in a single day compared to the place's usual pace.
- Low activity account
- — the reviewer has almost no other reviews, photos, or Local Guide history; throwaway accounts look like this.
- Duplicate text
- — the wording is nearly identical to another review of the same place.
Verdicts are statistical estimates based on public review patterns, not accusations. Full methodology, signal definitions and known limits →
Case conclusion
What the numbers say
162 reviews examined
- Google rating
- 5.0★
- Not-flagged average
- 5.0★
- Flagged
- 26%
- Coverage
- 100%
All reviews shown by Google
120 examined reviews
42 of 162
162 of 162 Google reviews
“Not flagged” means no configured Revdict signal matched; it does not prove a review is genuine. Data fetched Sep 10, 2026.
Review brief
What reviews not flagged by Revdict say
Reviewers report that Triad HVAC provides reliable, thorough, and professional heating and cooling services. Customers frequently highlight the punctuality, communication, and technical expertise of the service technicians.
+ Repeated strengths
Knowledgeable and Professional Technicians
Reviewers frequently note that technicians are professional, courteous, and highly knowledgeable about HVAC systems.
2 supporting reviews
5★ · 2018-06-18
Eric and the staff at Triad HVAC demonstrate the epitome of professionalism at a very fair price. I had a new unit installed with all new ductwork and custom fabricated transitions. The job was perfect from start to finish. Eric is very kno...
5★ · 2020-02-20
Brantley did an excellent job. He is very knowledgeable, friendly, and thorough. I am very blessed that he is the service rep for my home.
Thorough Maintenance and Clear Communication
Reviewers appreciate technicians who take the time to explain repairs, show photos, and perform detailed maintenance checks.
3 supporting reviews
5★ · 2020-07-14
Courtney was attentive and helpful on the phone was able to offer me scheduling for that day with flexibility. Brantley was Informative and helpful without being pushy or intimidating ; shared photos of existing pieces and new replacements...
5★ · 2021-03-18
Love doing business with Triad Heating and Cooling. They are the best. Every six months the same technician comes out to service my heat pump. Brantley is amazing. His attention to details and willingness to keep the unit running as eff...
5★ · 2024-01-26
Very professional and thorough,. Explained everything no pressure There is nothing to fear. They check everything !
Prompt and Responsive Scheduling
Reviewers report quick responses, same-day appointment availability, and technicians arriving on time.
2 supporting reviews
5★ · 2020-03-11
Spectacular company who cares about its customers and is truly knowledgeable about the quality work that they put in. They are very responsive and punctual. I appreciate their professionalism and the extraordinary customer service they prov...
5★ · 2026-07-02
I called for a same day appointment to fix my AC and they sent someone within two hours of calling. Josh was quick and experienced, had my unit up and running again in a matter of minutes. These guys will be my go-to service going forward!
− Repeated complaints
Scheduling Delays and High Demand
At least one reviewer experienced difficulties getting prompt service due to the company being very busy.
1 supporting review
4★ · 2021-01-12
They are so busy. They cannot get to me they said they do not know when. I wanted the owner to do work for me. I heard he was very good with what I need. Ms. Feigl
Good for
- Routine HVAC maintenance plans and tune-ups
- Same-day emergency repairs and troubleshooting
- Air duct cleaning and sanitizing services
Avoid if
- You need immediate service during peak busy periods when scheduling might be backed up
Review anatomy
Reviews per quarter
| Quarter | Reviews | Flagged |
|---|---|---|
| Q1 ’18 | 2 | 1 |
| Q2 ’18 | 1 | 0 |
| Q3 ’18 | 0 | 0 |
| Q4 ’18 | 0 | 0 |
| Q1 ’19 | 0 | 0 |
| Q2 ’19 | 0 | 0 |
| Q3 ’19 | 0 | 0 |
| Q4 ’19 | 0 | 0 |
| Q1 ’20 | 14 | 3 |
| Q2 ’20 | 13 | 8 |
| Q3 ’20 | 13 | 5 |
| Q4 ’20 | 7 | 1 |
| Q1 ’21 | 15 | 5 |
| Q2 ’21 | 14 | 2 |
| Q3 ’21 | 6 | 1 |
| Q4 ’21 | 10 | 4 |
| Q1 ’22 | 4 | 0 |
| Q2 ’22 | 3 | 1 |
| Q3 ’22 | 0 | 0 |
| Q4 ’22 | 0 | 0 |
| Q1 ’23 | 2 | 0 |
| Q2 ’23 | 2 | 0 |
| Q3 ’23 | 5 | 1 |
| Q4 ’23 | 4 | 1 |
| Q1 ’24 | 12 | 2 |
| Q2 ’24 | 6 | 1 |
| Q3 ’24 | 7 | 1 |
| Q4 ’24 | 5 | 0 |
| Q1 ’25 | 1 | 0 |
| Q2 ’25 | 2 | 0 |
| Q3 ’25 | 1 | 0 |
| Q4 ’25 | 0 | 0 |
| Q1 ’26 | 4 | 1 |
| Q2 ’26 | 5 | 3 |
| Q3 ’26 | 4 | 1 |
Rating distribution
Evidence
- burst 5 five-star reviews on 2020-05-07 vs avg 0.1/day weight 1
- low activity account 38 reviews flagged weight 0.8
Flagged reviews
Showing the 10 most suspicious of 42 flagged reviews.
Ace Wells
1 review
★★★★★
2020-05-07
patricia caupp
9 reviews
★★★★★
2020-05-07
nancy stone
13 reviews · Local Guide
★★★★★
2020-05-07
Brantley came out to do a service call was very knowledgeable about what he was here to do. Answered all my questions and went the extra step to explain why it works the way it does and what happens if it doesn’t work correctly. I learned quite a bit about my a c / heat pump he was very professional...
Dave Penkava
7 reviews
★★★★★
2020-05-07
First time for Triad to service my heat pump, and am well pleased with the maintenance work provided. Brantley had the experience that I have been looking for to provide my maintenance.
Judy Kassel
5 reviews
★★★★★
2020-05-07
Bradley Moore was very professional and knowledgeable. I would highly recommend him.
Joe Norris
2 reviews
★★★★★
2018-03-05
I don’t often review businesses because it’s tough to put your name on an organization and tell others to trust them. I 100% trust Triad Heating and Cooling and have been a customer since they only had the Asheboro location. The service is fast, professional, and always done right. If you use someo...
Kelley Millard
2 reviews
★★★★★
2020-03-10
Brantley is the absolute best technician!! Very professional, knowledgeable and always friendly!! We love using Triad Heating and Cooling!
Arturo Onofre
2 reviews
★★★★★
2020-03-10
Lynn Greene
1 review
★★★★★
2020-03-20
The technician (Brantley) was prompt, efficent and very professional. The office staff is great and very customer oriented: I will continue to use their services and highly recommend them to others.
Otis Campbell
2 reviews
★★★★★
2020-04-01
Customer service and service persons are great people, very nice.
Report generated Sep 10, 2026. Reviews change — you can request a fresh investigation.
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