Southern Homes Heating & Air
8500 Ellisboro Rd Ste J, Stokesdale, NC 27357, United States · United States
★ 4.9 on Google · 383 reviews · View on Google Maps
Manipulation score
CleanCompleted Sep 10, 2026 · 78 reviews flagged
How this score works
The score estimates how strongly this place's review record matches known manipulation patterns, from 0 (no signs) to 100. Verdicts: Clean below 40, Suspicious from 40, Likely Manipulated from 70; Review Drive when the flags are mostly staff asking customers for named reviews. It rises with the share of reviews flagged and how suspicious each one is.
- Burst
- — an abnormal spike of five-star reviews in a single day compared to the place's usual pace.
- Low activity account
- — the reviewer has almost no other reviews, photos, or Local Guide history; throwaway accounts look like this.
- Duplicate text
- — the wording is nearly identical to another review of the same place.
Verdicts are statistical estimates based on public review patterns, not accusations. Full methodology, signal definitions and known limits →
Case conclusion
What the numbers say
382 reviews examined
- Google rating
- 4.9★
- Not-flagged average
- 4.9★
- Flagged
- 20%
- Coverage
- 100%
All reviews shown by Google
304 examined reviews
78 of 382
382 of 383 Google reviews
“Not flagged” means no configured Revdict signal matched; it does not prove a review is genuine. Data fetched Sep 10, 2026.
Review brief
What reviews not flagged by Revdict say
Reviewers frequently report that Southern Homes Heating & Air provides prompt, reliable, and professional heating and cooling services. Many customers highlight the company's transparent pricing, responsive communication, and knowledgeable technicians.
+ Repeated strengths
Prompt and Responsive Service
Reviewers report that the company responds quickly to emergency calls and is often able to dispatch technicians for same-day repairs or estimates.
1 supporting review
5★ · 2018-05-13
I had an air problem. I contacted Southern Homes Heating and Air. They were out to our house the same day. He found the problem and had it fixed the same day. The service was excellent and professional and I recommend them highly for any se...
Professional and Knowledgeable Staff
Customers consistently praise technicians for being polite, thorough, and efficient, as well as taking the time to explain issues clearly.
1 supporting review
5★ · 2025-11-15
Justin Chambers is, without question, the absolute best HVAC contractor I know. His company has serviced my HVAC equipment since 2019, and just this week replaced a 15-year old system. Unlike the past HVAC contractor I used, Justin actual...
Fair Pricing and Honesty
Multiple reviewers note that pricing is reasonable, transparent, and competitive compared to other local providers without high-pressure sales tactics.
2 supporting reviews
5★ · 2025-03-20
After A LOT of shopping around, i found one of the few good heating & air companies left in the area. No preassure, no gimmicks, just a quick & honest assessment of my current system. They worked with me every step of they way to tailor the...
5★ · 2025-06-30
Patrick was outstanding. Got our A/C fixed in less than 10 minutes. Price for the repair was also great news to hear. Quick, efficient, and cost friendly. 11/10 would use again. Thanks for coming out to us Patrick!
− Repeated complaints
High Cost for Minor Repairs
A couple of reviewers reported being charged what they considered excessively high prices for brief service visits or minor thermostat replacements.
2 supporting reviews
4★ · 2023-08-21
Had Southern Homes heating and air come out to fix my AC. They did great work but they were very expensive. $460 for 1.5 hours and $50 in parts.
3★ · 2024-12-08
Called them because our thermostat kept cutting off. I advised to them it was probably just the thermostat but wanted someone to make sure it wasn’t anything else. They came out and looked at everything. Sure enough it was the thermostat...
Communication and Follow-up Delays
A few reviewers experienced delays in receiving requested estimates or call-backs regarding quotes.
2 supporting reviews
1★ · 2020-11-20
Horrible customer service had to call another company to fix the job they charged me 90 bucks to come take a look what was wrong gave me a bogus diag said they needed to find a part didn't hear from them for 2 days tried calling them they d...
2★ · 2022-08-31
I had a man named Justin come to my home for a heat pump estimate over 2 weeks ago and was told I would be receiving said estimate via email. I still haven't received any communication from him. I called the business last week and was told...
Good for
- Emergency HVAC repairs and quick turnaround times
- Routine maintenance and service plans
- System replacements and second opinions on major HVAC work
Avoid if
- You are strictly looking for the lowest-priced minor part replacement
- You require extended or guaranteed follow-up communication for formal written estimates
Review anatomy
Reviews per quarter
| Quarter | Reviews | Flagged |
|---|---|---|
| Q2 ’18 | 6 | 1 |
| Q3 ’18 | 1 | 0 |
| Q4 ’18 | 0 | 0 |
| Q1 ’19 | 1 | 0 |
| Q2 ’19 | 2 | 0 |
| Q3 ’19 | 0 | 0 |
| Q4 ’19 | 0 | 0 |
| Q1 ’20 | 1 | 1 |
| Q2 ’20 | 2 | 0 |
| Q3 ’20 | 1 | 1 |
| Q4 ’20 | 1 | 0 |
| Q1 ’21 | 3 | 0 |
| Q2 ’21 | 3 | 0 |
| Q3 ’21 | 2 | 0 |
| Q4 ’21 | 5 | 1 |
| Q1 ’22 | 3 | 1 |
| Q2 ’22 | 2 | 1 |
| Q3 ’22 | 8 | 2 |
| Q4 ’22 | 21 | 5 |
| Q1 ’23 | 15 | 4 |
| Q2 ’23 | 37 | 8 |
| Q3 ’23 | 52 | 15 |
| Q4 ’23 | 10 | 2 |
| Q1 ’24 | 20 | 4 |
| Q2 ’24 | 32 | 5 |
| Q3 ’24 | 26 | 6 |
| Q4 ’24 | 8 | 2 |
| Q1 ’25 | 27 | 4 |
| Q2 ’25 | 16 | 3 |
| Q3 ’25 | 17 | 5 |
| Q4 ’25 | 16 | 1 |
| Q1 ’26 | 12 | 1 |
| Q2 ’26 | 9 | 1 |
| Q3 ’26 | 23 | 4 |
Rating distribution
Evidence
- burst 6 five-star reviews on 2023-07-20 vs avg 0.5/day weight 1
- low activity account 75 reviews flagged weight 0.8
Flagged reviews
Showing the 10 most suspicious of 78 flagged reviews.
Wesley Willard
1 review
★★★★★
2023-07-20
Teri Shields
1 review
★★★★★
2023-07-20
Donald Bates
2 reviews
★★★★★
2023-07-20
Highly recommend Southern Homes Heating & Air!
Tammy Willard
activity unknown
★★★★★
2023-07-20
Judy Pruitt
activity unknown
★★★★★
2023-07-20
Cyndi Soule
3 reviews
★★★★★
2023-07-20
Tanner was very prompt and went right into the unit to diagnose the problem. He sought out costs and wait time on part needed. Overall, Tanner was friendly, considerate and had the knowledge to resolve the problem. I would highly recommend Southern Homes Heating and Air!
Amber Buchanan
1 review
★★★★★
2018-05-15
The best around! Ashley and Justin are hands down the absolute best people! HELPFUL is an understatement. Great qprofessional people!!! Thank you guys so much!
mike p
1 review
★★★★★
2020-02-05
I cannot say enough about this company. They do fantastic work and have incredible employees.
Julie Huskinson
2 reviews
★★★★★
2020-07-21
Great, prompt and honest service. Noticed last night our house warm and air not working. Tanner showed up on time and very professional and our home is cool again. Thanks Southern Homes Hearing and Air.
La Salon
1 review
★★★★★
2022-03-22
Report generated Sep 10, 2026. Reviews change — you can request a fresh investigation.
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