Hilltop Nissan
258 NJ-10, East Hanover, NJ 07936, United States · United States
★ 4.3 on Google · 449 reviews · View on Google Maps
Manipulation score
SuspiciousCompleted Aug 12, 2026 · 74 reviews flagged
How this score works
The score estimates how strongly this place's review record matches known manipulation patterns, from 0 (no signs) to 100. Verdicts: Clean below 40, Suspicious from 40, Likely Manipulated from 70; Review Drive when the flags are mostly staff asking customers for named reviews. It rises with the share of reviews flagged and how suspicious each one is.
- Burst
- — an abnormal spike of five-star reviews in a single day compared to the place's usual pace.
- Low activity account
- — the reviewer has almost no other reviews, photos, or Local Guide history; throwaway accounts look like this.
- Duplicate text
- — the wording is nearly identical to another review of the same place.
Verdicts are statistical estimates based on public review patterns, not accusations. Full methodology, signal definitions and known limits →
Case conclusion
What the numbers say
449 reviews examined
- Google rating
- 4.3★
- Not-flagged average
- 4.3★
- Flagged
- 16%
- Coverage
- 100%
All reviews shown by Google
375 examined reviews
74 of 449
449 of 449 Google reviews
“Not flagged” means no configured Revdict signal matched; it does not prove a review is genuine. Data fetched Aug 12, 2026.
Review brief
What reviews not flagged by Revdict say
Reviewers report a mixed experience at this dealership, with many praising individual sales representatives and service advisors for helpful, low-pressure interactions. However, a significant number of customers highlight issues regarding unexpected fees, unhonored warranties or promotions, and poor communication during negotiations or service visits.
+ Repeated strengths
Helpful and professional sales staff
Multiple reviewers highlight specific sales representatives for providing a low-pressure, transparent, and accommodating buying or leasing experience.
2 supporting reviews
5★ · 2014-10-29
I bought a GTR from Fasi at Hilltop. I was out of town when purchasing this car and he made the experience very smooth and transparent. My overall experience was excellent and I would definitely purchase another car there. Also the service...
5★ · 2026-05-03
Wesley Mark Marrow made my car buying experience smooth and stress-free. He was professional, knowledgeable, and genuinely focused on helping me find the right vehicle. No pressure—just great service. Highly recommend!
Quality service department communication
Reviewers frequently praise service advisors like Leigh for keeping them well-informed, explaining repairs clearly, and providing efficient maintenance.
1 supporting review
5★ · 2026-06-03
We needed service and repairs, and Leigh really made it a smooth experience. She was extremely communicative by text which was so helpful, laid out all our options as diagnostics progressed, worked with us to manage cost, and helped us with...
Smooth and fast transactions
Several customers note that the paperwork and vehicle pickup processes were handled quickly and without unnecessary hassle.
2 supporting reviews
5★ · 2014-09-23
My service adviser was very polite and accommodating.
5★ · 2023-07-28
Fast and efficient two thumbs up 👍🏾 👌🏾
− Repeated complaints
Unexpected fees and pricing discrepancies
Reviewers complain about surprise fees added at purchase, such as inspection or handling charges, that were not included in online pricing.
2 supporting reviews
1★ · 2014-03-04
2014 FEB Worse dealer ship ever !!! So many hidden fees !!! Will never lease from them again they told me the pull ahead waives off millege and excessive wear and tear. And I got charges for everything. Scams scams scams. !!
1★ · 2014-07-09
Used car advertised at a pretty decent price (21,995) online, with no other charges listed. But when I arrive they showed two fees printed on the window sticker that weren't in the online ads - 800 for used car inspection fee (It was a Toyo...
Pushy or uncooperative management
Several customers report negative interactions with managers who were rude, refused to negotiate, or were unhelpful with lease returns and pricing.
1 supporting review
1★ · 2023-10-19
Stay away! The manager Billy has zero people skills. He has the rough tough guy strong ant attitude and is oblivious to how many car dealerships customers have to choose from. It’s a shame because I really enjoyed my experience with Kush....
Warranty and service disputes
Reviewers state that the service department failed to honor promised warranties, denied coverage for repairs, or created lengthy delays.
3 supporting reviews
1★ · 2020-02-19
I do not recommend this place and I will never buy again from this dealer. Couple months ago we bought a used certified Rogue for my daughter and when making the deal with the salesman Sebastian Armanetti we were offered many things like fu...
1★ · 2021-03-01
I was promised a full refund for faulty service over 7 months ago by the Service Manager Chris Parks. Despite promising every 2 weeks that a "check was in the mail" or that "the charge was going back to the credit card," nothing ever materi...
1★ · 2026-03-19
It honestly pains me to write this review because I had a great buying experience with Peter. This review is towards the service department for not honoring their warranties, treating their customers like garbage, and giving them a giant...
Good for
- Working with specific recommended sales representatives
- Routine vehicle maintenance managed by service advisors
- Straightforward lease renewals
Avoid if
- You are sensitive to unexpected dealership or inspection fees
- You rely heavily on promised verbal promotions or lifetime perks
- You require complex warranty claims or dispute resolutions from management
Review anatomy
Reviews per quarter
| Quarter | Reviews | Flagged |
|---|---|---|
| Q1 ’13 | 1 | 0 |
| Q2 ’13 | 1 | 0 |
| Q3 ’13 | 0 | 0 |
| Q4 ’13 | 0 | 0 |
| Q1 ’14 | 1 | 0 |
| Q2 ’14 | 0 | 0 |
| Q3 ’14 | 6 | 1 |
| Q4 ’14 | 1 | 0 |
| Q1 ’15 | 1 | 0 |
| Q2 ’15 | 2 | 1 |
| Q3 ’15 | 1 | 0 |
| Q4 ’15 | 0 | 0 |
| Q1 ’16 | 4 | 1 |
| Q2 ’16 | 4 | 0 |
| Q3 ’16 | 4 | 2 |
| Q4 ’16 | 3 | 0 |
| Q1 ’17 | 2 | 0 |
| Q2 ’17 | 1 | 1 |
| Q3 ’17 | 6 | 0 |
| Q4 ’17 | 12 | 1 |
| Q1 ’18 | 11 | 0 |
| Q2 ’18 | 9 | 3 |
| Q3 ’18 | 10 | 1 |
| Q4 ’18 | 11 | 1 |
| Q1 ’19 | 11 | 1 |
| Q2 ’19 | 24 | 8 |
| Q3 ’19 | 16 | 2 |
| Q4 ’19 | 19 | 1 |
| Q1 ’20 | 9 | 2 |
| Q2 ’20 | 9 | 0 |
| Q3 ’20 | 11 | 1 |
| Q4 ’20 | 10 | 0 |
| Q1 ’21 | 17 | 1 |
| Q2 ’21 | 18 | 5 |
| Q3 ’21 | 14 | 3 |
| Q4 ’21 | 10 | 0 |
| Q1 ’22 | 15 | 2 |
| Q2 ’22 | 10 | 5 |
| Q3 ’22 | 8 | 2 |
| Q4 ’22 | 17 | 4 |
| Q1 ’23 | 16 | 5 |
| Q2 ’23 | 14 | 0 |
| Q3 ’23 | 26 | 4 |
| Q4 ’23 | 15 | 3 |
| Q1 ’24 | 15 | 1 |
| Q2 ’24 | 16 | 2 |
| Q3 ’24 | 4 | 0 |
| Q4 ’24 | 6 | 1 |
| Q1 ’25 | 3 | 1 |
| Q2 ’25 | 4 | 0 |
| Q3 ’25 | 1 | 0 |
| Q4 ’25 | 3 | 2 |
| Q1 ’26 | 8 | 3 |
| Q2 ’26 | 8 | 3 |
| Q3 ’26 | 1 | 0 |
Rating distribution
Evidence
- low activity account 74 reviews flagged weight 0.8
Flagged reviews
Showing the 10 most suspicious of 74 flagged reviews.
Helen Zhao
1 review
★★★★★
2014-09-19
I visited service department a few times and had good experience always. They are friendly and efficient in service. I will visit again if needed. I hope they keep same level of service.
Cara Carattini
1 review
★★★★★
2015-05-20
My salesman Fasi.k was very friendly, courteous and professional. He worked very hard to get us into the car we wanted at the price we wanted. He also gave us his personal cell phone number and e-mail. so we could contact him with any questions we may have He is a very good salesman I would highly r...
Temple Garretson
2 reviews
★★★★★
2016-03-31
I just brought a Nissan Rogue 2016 from Nissan Hilltop in East Hanover, NJ. The vehicle has a very smooth ride I love it! I had a wonderful experience with salesman Peter; however this is my second vehicle I leased from Hilltop. I gave them a 5 star rating. Thank you again Peter at Hilltop.
Gina Capabianco
1 review
★★★★★
2016-07-27
Just leased my 5th Nissan at Hilltop Nissan. The whole experience was smoothe and pleasant. From the manager Bill Vielee to the salesman Sam Chiappa, they went above and beyond my expectations. They were very accommodating. It was nice to not spend the whole day for the process. I've gone to differe...
gina capabianco
1 review
★★★★★
2016-07-31
Ray from the body shop department treated me like family from the moment I walked in the doors. very pleasant and accommodating experience every time I'm there. thank you! flawless work!
h s
1 review
★☆☆☆☆
2017-05-30
Very slow service
Tom D.
1 review
★☆☆☆☆
2017-10-27
If I could, I would give this dealership negative stars. I went to this dealership to test drive a car today. There was only one sales person in the showroom. After telling the sales person which vehicle I wanted to drive, he comes up to me 15 minutes later and tells me that I cannot test drive the...
louise zemany
2 reviews
★★★★★
2018-04-07
I just bought a a Rogue from Rocco. I am so pleased with everything. Thank you so much Rocco!!!!
Shyam Patel
1 review
★★★★★
2018-05-02
Linda Sperco
1 review
★★★★★
2018-06-15
Can't say enough good things about Bob Maggia and the service department at Hilltop. They kept my 2008 Pathfinder running for 253,000 miles and were a major factor in my decision to stay with a Nissan product when I traded it in recently. Friendly, professional, honest - can't beat that combinatio...
Report generated Aug 12, 2026. Reviews change — you can request a fresh investigation.
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