Revdict.

Air Temp Service Co. Inc.

17 Muller Pl, Little Falls Township, NJ 07424, United States · United States

4.7 on Google · 199 reviews · View on Google Maps

Manipulation score

Clean

Completed Jul 26, 2026 · 40 reviews flagged

How this score works

The score estimates how strongly this place's review record matches known manipulation patterns, from 0 (no signs) to 100. Verdicts: Clean below 40, Suspicious from 40, Likely Manipulated from 70; Review Drive when the flags are mostly staff asking customers for named reviews. It rises with the share of reviews flagged and how suspicious each one is.

Burst
— an abnormal spike of five-star reviews in a single day compared to the place's usual pace.
Low activity account
— the reviewer has almost no other reviews, photos, or Local Guide history; throwaway accounts look like this.
Duplicate text
— the wording is nearly identical to another review of the same place.

Verdicts are statistical estimates based on public review patterns, not accusations. Full methodology, signal definitions and known limits →

Case conclusion

What the numbers say

199 reviews examined

Google rating
4.7★

All reviews shown by Google

Not-flagged average
4.7★

159 examined reviews

Flagged
20%

40 of 199

Coverage
100%

199 of 199 Google reviews

“Not flagged” means no configured Revdict signal matched; it does not prove a review is genuine. Data fetched Jul 26, 2026.

Review brief

What reviews not flagged by Revdict say

Reviewers report that Air Temp Service Co. provides professional HVAC installation and maintenance services with knowledgeable technicians and responsive customer support. While many customers praise their prompt scheduling, fair pricing, and clear explanations, a few report issues with delayed estimates, communication gaps, or installation follow-up.

+ Repeated strengths

Knowledgeable and Professional Technicians

Reviewers frequently highlight that technicians arrive on time, explain procedures clearly, and perform thorough work.

3 supporting reviews

5★ · 2021-03-22

Air temp installed a ductless mini split for us in our basement and from start to finish we were extremely happy with the customer service. From scheduling our quote and installation with Fallon (who is so knowledgeable and helpful!) to tal...

5★ · 2021-05-07

Kevin was my tech. He was very professional and knowledgeable and explained things to me in ways that I would understand. I didn’t feel pressure for a sale at all. I would definitely use this company again and ask for Kevin.

5★ · 2026-01-23

We had a great experience with Air Temp Services and strongly recommend them. They provided an honest estimate of what we needed, were helpful, knowledgeable and efficient. The costs for our replacement system were clear, up front, transp...

Helpful Office Staff and Quick Communication

Customers often mention that the office staff, particularly Fallon and Emily, are friendly, responsive, and easy to coordinate with.

3 supporting reviews

5★ · 2021-03-22

Air temp installed a ductless mini split for us in our basement and from start to finish we were extremely happy with the customer service. From scheduling our quote and installation with Fallon (who is so knowledgeable and helpful!) to tal...

5★ · 2021-08-26

I purchased a house in 2019 that had an electric Bosch water heater installed by the previous owners in 2018, and that original install was done by Air Temp. The unit was indicating a reset problem last night (which left me with no hot wat...

5★ · 2026-07-09

Of course, at the start of a heat wave our air conditioning stopped "cold." Air Temp Service's Walt came and ascertained the cause, the parts were ordered, at the office Emily supported us and, quickly, all was repaired. Thank you so much...

Competitive Pricing

Multiple reviewers state that the company offers fair, competitive, and reasonable pricing for quotes and system installations.

2 supporting reviews

5★ · 2021-05-03

I’ve had Air Temp install a split system about 2 months ago. Recently, I had an error message from the system to have if charged as the system was installed over the cold months. I told Air Temp about it and they put in an appointment on...

5★ · 2026-03-22

Reputable, affordable, excellent and professional quality, service and product. Not to mention very friendly and responsive staff and sales/estimate team. We used them to have a ductless mini split installed in our bedroom and could be h...

− Repeated complaints

Communication and Follow-Up Delays

Some reviewers report difficulty in getting prompt estimates, follow-up responses, or experience unreturned messages.

3 supporting reviews

1★ · 2021-09-20

The technician that originally came to maintenance the AC was very helpful and professional, but what needed to be done could be done by him. He told me that he would refer me to his office , so they would give an estimate of the work. It t...

2★ · 2025-06-28

Hi. I am trying to follow up on an email I sent to your company main address about my AC issues installed by your company. Seeing that owner is responding here. Would you check on it for me?

1★ · 2024-10-29

Had scheduled a fall maintenance tune up as part of the contract agreement deal when they installed my new central ac. The original time frame i was given was from 3pm to 4pm. The day prior I got a communication that it was moved from 330pm...

Scheduling and Arrival Windows

A few customers experienced missed arrival time windows or appointments without adequate notice.

3 supporting reviews

4★ · 2023-05-10

Work is always performed as stated and the service person Kevin, explained everything. Gotta say they have difficulty keeping their appointment time. This is the second time they missed their window for the service.

1★ · 2024-10-29

Had scheduled a fall maintenance tune up as part of the contract agreement deal when they installed my new central ac. The original time frame i was given was from 3pm to 4pm. The day prior I got a communication that it was moved from 330pm...

1★ · 2025-09-08

On June 27th my AC stopped blowing cold air, I called at 11:27 and was told a tech would be at my home by 3. 2:45 comes and goes so I called back as at this point its too late on a Friday to get another appointment else where. Mistakes happ...

Unresolved Post-Installation Issues

A small number of reviewers encountered recurring equipment problems that required multiple service visits without immediate resolution.

2 supporting reviews

1★ · 2025-01-13

I wish I could give this company zero stars I have to say this is the absolute worst company and the worst customer service I have ever dealt with. They installed a new wall unit, December 19th I called the next day to inform them that the...

1★ · 2025-01-13

Service is atrocious. They are unable to fix the new machine that they placed

Good for

  • Ductless mini-split and central AC installation
  • Routine HVAC and heating system maintenance contracts
  • Detailed system estimates and consultations

Avoid if

  • You require guaranteed appointment arrival times without potential delays
  • You cannot risk delays in follow-up communication during peak seasons
Summarized from 109 text reviews not flagged by Revdict · 2019-02-22 to 2026-07-16 · Summaries can miss context; open the supporting reviews before deciding.

Review anatomy

Reviews per quarter

Reviews per quarter, total and flagged
QuarterReviewsFlagged
Q1 ’1910
Q2 ’1900
Q3 ’1910
Q4 ’1900
Q1 ’2000
Q2 ’2000
Q3 ’2000
Q4 ’2000
Q1 ’2141
Q2 ’21142
Q3 ’21102
Q4 ’2111
Q1 ’2252
Q2 ’2230
Q3 ’22124
Q4 ’2220
Q1 ’2320
Q2 ’23157
Q3 ’23182
Q4 ’2381
Q1 ’2450
Q2 ’2461
Q3 ’24142
Q4 ’2482
Q1 ’2561
Q2 ’2540
Q3 ’2520
Q4 ’2551
Q1 ’26162
Q2 ’26284
Q3 ’2695

Rating distribution

5★
4★
3★
2★
1★

Evidence

  • low activity account 40 reviews flagged weight 0.8

Flagged reviews

Showing the 10 most suspicious of 40 flagged reviews.

Brian Brophy profile photo

Brian Brophy

2 reviews

★★★★★

2021-03-30

We had Air Temp Services install Mitsubishi mini split systems throughout our house after finding them via the Mitsubishi website. They were responsive and communicative, from Fallon in the office to Mario who provided the free estimate, to the crew that installed our equipment. They did a fantastic...
low activity account suspicion 48
Linda Hartmann profile photo

Linda Hartmann

2 reviews

★★★★★

2021-05-29

Matt arrived on schedule. Checked out my Mitsubishi Mr. Slim A/C unit. Advised me of the situation. Kept me informed through the entire service procedure. Resolved the cooling issue, charged the unit & told me what to expect. The price for the service was exceedingly fair and acceptable. Air Temp is...
low activity account suspicion 48
Leoncio Tacsa profile photo

Leoncio Tacsa

1 review

★★★★★

2021-06-09

low activity account suspicion 48
Jack Sweezy Jr profile photo

Jack Sweezy Jr

2 reviews

★★★★★

2021-07-17

I was so happy to have found this team! Immediate response to an AC emergency on a super hot day. They were able to locate the parts needed and repair immediately when other companies either couldn’t come at all or couldn’t do the repair for days! I’m a thankful new customer and so appreciate the he...
low activity account suspicion 48
Patrick Kelly profile photo

Patrick Kelly

2 reviews

★★★★★

2021-08-28

They come when they say that they’re coming for a start The technician explained what was causing the problems and took care of it. I appreciate this kind of service, and I will be using it again whenever I have HVAC problems.
low activity account suspicion 48
Roberto Hilario profile photo

Roberto Hilario

1 review

★★★★★

2021-10-28

low activity account suspicion 48
Salvatore Gencarelli profile photo

Salvatore Gencarelli

1 review

★★★★★

2022-01-27

Every time I have a problem weather it is my ac or heat they call back immediately and there the same day. They are clean and neat when doing their work and personable. The owners actually care about you being comfortable and want to fix the problem. They are thorough explaining all the issues and r...
low activity account suspicion 48
William Cannizzaro profile photo

William Cannizzaro

1 review

★★★★★

2022-03-05

I needed my heating system changed and the service was provided very fast and for a very fair price! Very reliable and neat work!
low activity account suspicion 48
Frank Smith profile photo

Frank Smith

1 review

★★★★★

2022-07-19

low activity account suspicion 48
Jen Ward profile photo

Jen Ward

1 review

★★★★★

2022-07-23

low activity account suspicion 48

Report generated Jul 26, 2026. Reviews change — you can request a fresh investigation.

More investigations in United States