Air Temp Service Co. Inc.
17 Muller Pl, Little Falls Township, NJ 07424, United States · United States
★ 4.7 on Google · 199 reviews · View on Google Maps
Manipulation score
CleanCompleted Jul 26, 2026 · 40 reviews flagged
How this score works
The score estimates how strongly this place's review record matches known manipulation patterns, from 0 (no signs) to 100. Verdicts: Clean below 40, Suspicious from 40, Likely Manipulated from 70; Review Drive when the flags are mostly staff asking customers for named reviews. It rises with the share of reviews flagged and how suspicious each one is.
- Burst
- — an abnormal spike of five-star reviews in a single day compared to the place's usual pace.
- Low activity account
- — the reviewer has almost no other reviews, photos, or Local Guide history; throwaway accounts look like this.
- Duplicate text
- — the wording is nearly identical to another review of the same place.
Verdicts are statistical estimates based on public review patterns, not accusations. Full methodology, signal definitions and known limits →
Case conclusion
What the numbers say
199 reviews examined
- Google rating
- 4.7★
- Not-flagged average
- 4.7★
- Flagged
- 20%
- Coverage
- 100%
All reviews shown by Google
159 examined reviews
40 of 199
199 of 199 Google reviews
“Not flagged” means no configured Revdict signal matched; it does not prove a review is genuine. Data fetched Jul 26, 2026.
Review brief
What reviews not flagged by Revdict say
Reviewers report that Air Temp Service Co. provides professional HVAC installation and maintenance services with knowledgeable technicians and responsive customer support. While many customers praise their prompt scheduling, fair pricing, and clear explanations, a few report issues with delayed estimates, communication gaps, or installation follow-up.
+ Repeated strengths
Knowledgeable and Professional Technicians
Reviewers frequently highlight that technicians arrive on time, explain procedures clearly, and perform thorough work.
3 supporting reviews
5★ · 2021-03-22
Air temp installed a ductless mini split for us in our basement and from start to finish we were extremely happy with the customer service. From scheduling our quote and installation with Fallon (who is so knowledgeable and helpful!) to tal...
5★ · 2021-05-07
Kevin was my tech. He was very professional and knowledgeable and explained things to me in ways that I would understand. I didn’t feel pressure for a sale at all. I would definitely use this company again and ask for Kevin.
5★ · 2026-01-23
We had a great experience with Air Temp Services and strongly recommend them. They provided an honest estimate of what we needed, were helpful, knowledgeable and efficient. The costs for our replacement system were clear, up front, transp...
Helpful Office Staff and Quick Communication
Customers often mention that the office staff, particularly Fallon and Emily, are friendly, responsive, and easy to coordinate with.
3 supporting reviews
5★ · 2021-03-22
Air temp installed a ductless mini split for us in our basement and from start to finish we were extremely happy with the customer service. From scheduling our quote and installation with Fallon (who is so knowledgeable and helpful!) to tal...
5★ · 2021-08-26
I purchased a house in 2019 that had an electric Bosch water heater installed by the previous owners in 2018, and that original install was done by Air Temp. The unit was indicating a reset problem last night (which left me with no hot wat...
5★ · 2026-07-09
Of course, at the start of a heat wave our air conditioning stopped "cold." Air Temp Service's Walt came and ascertained the cause, the parts were ordered, at the office Emily supported us and, quickly, all was repaired. Thank you so much...
Competitive Pricing
Multiple reviewers state that the company offers fair, competitive, and reasonable pricing for quotes and system installations.
2 supporting reviews
5★ · 2021-05-03
I’ve had Air Temp install a split system about 2 months ago. Recently, I had an error message from the system to have if charged as the system was installed over the cold months. I told Air Temp about it and they put in an appointment on...
5★ · 2026-03-22
Reputable, affordable, excellent and professional quality, service and product. Not to mention very friendly and responsive staff and sales/estimate team. We used them to have a ductless mini split installed in our bedroom and could be h...
− Repeated complaints
Communication and Follow-Up Delays
Some reviewers report difficulty in getting prompt estimates, follow-up responses, or experience unreturned messages.
3 supporting reviews
1★ · 2021-09-20
The technician that originally came to maintenance the AC was very helpful and professional, but what needed to be done could be done by him. He told me that he would refer me to his office , so they would give an estimate of the work. It t...
2★ · 2025-06-28
Hi. I am trying to follow up on an email I sent to your company main address about my AC issues installed by your company. Seeing that owner is responding here. Would you check on it for me?
1★ · 2024-10-29
Had scheduled a fall maintenance tune up as part of the contract agreement deal when they installed my new central ac. The original time frame i was given was from 3pm to 4pm. The day prior I got a communication that it was moved from 330pm...
Scheduling and Arrival Windows
A few customers experienced missed arrival time windows or appointments without adequate notice.
3 supporting reviews
4★ · 2023-05-10
Work is always performed as stated and the service person Kevin, explained everything. Gotta say they have difficulty keeping their appointment time. This is the second time they missed their window for the service.
1★ · 2024-10-29
Had scheduled a fall maintenance tune up as part of the contract agreement deal when they installed my new central ac. The original time frame i was given was from 3pm to 4pm. The day prior I got a communication that it was moved from 330pm...
1★ · 2025-09-08
On June 27th my AC stopped blowing cold air, I called at 11:27 and was told a tech would be at my home by 3. 2:45 comes and goes so I called back as at this point its too late on a Friday to get another appointment else where. Mistakes happ...
Unresolved Post-Installation Issues
A small number of reviewers encountered recurring equipment problems that required multiple service visits without immediate resolution.
2 supporting reviews
1★ · 2025-01-13
I wish I could give this company zero stars I have to say this is the absolute worst company and the worst customer service I have ever dealt with. They installed a new wall unit, December 19th I called the next day to inform them that the...
1★ · 2025-01-13
Service is atrocious. They are unable to fix the new machine that they placed
Good for
- Ductless mini-split and central AC installation
- Routine HVAC and heating system maintenance contracts
- Detailed system estimates and consultations
Avoid if
- You require guaranteed appointment arrival times without potential delays
- You cannot risk delays in follow-up communication during peak seasons
Review anatomy
Reviews per quarter
| Quarter | Reviews | Flagged |
|---|---|---|
| Q1 ’19 | 1 | 0 |
| Q2 ’19 | 0 | 0 |
| Q3 ’19 | 1 | 0 |
| Q4 ’19 | 0 | 0 |
| Q1 ’20 | 0 | 0 |
| Q2 ’20 | 0 | 0 |
| Q3 ’20 | 0 | 0 |
| Q4 ’20 | 0 | 0 |
| Q1 ’21 | 4 | 1 |
| Q2 ’21 | 14 | 2 |
| Q3 ’21 | 10 | 2 |
| Q4 ’21 | 1 | 1 |
| Q1 ’22 | 5 | 2 |
| Q2 ’22 | 3 | 0 |
| Q3 ’22 | 12 | 4 |
| Q4 ’22 | 2 | 0 |
| Q1 ’23 | 2 | 0 |
| Q2 ’23 | 15 | 7 |
| Q3 ’23 | 18 | 2 |
| Q4 ’23 | 8 | 1 |
| Q1 ’24 | 5 | 0 |
| Q2 ’24 | 6 | 1 |
| Q3 ’24 | 14 | 2 |
| Q4 ’24 | 8 | 2 |
| Q1 ’25 | 6 | 1 |
| Q2 ’25 | 4 | 0 |
| Q3 ’25 | 2 | 0 |
| Q4 ’25 | 5 | 1 |
| Q1 ’26 | 16 | 2 |
| Q2 ’26 | 28 | 4 |
| Q3 ’26 | 9 | 5 |
Rating distribution
Evidence
- low activity account 40 reviews flagged weight 0.8
Flagged reviews
Showing the 10 most suspicious of 40 flagged reviews.
Brian Brophy
2 reviews
★★★★★
2021-03-30
We had Air Temp Services install Mitsubishi mini split systems throughout our house after finding them via the Mitsubishi website. They were responsive and communicative, from Fallon in the office to Mario who provided the free estimate, to the crew that installed our equipment. They did a fantastic...
Linda Hartmann
2 reviews
★★★★★
2021-05-29
Matt arrived on schedule. Checked out my Mitsubishi Mr. Slim A/C unit. Advised me of the situation. Kept me informed through the entire service procedure. Resolved the cooling issue, charged the unit & told me what to expect. The price for the service was exceedingly fair and acceptable. Air Temp is...
Leoncio Tacsa
1 review
★★★★★
2021-06-09
Jack Sweezy Jr
2 reviews
★★★★★
2021-07-17
I was so happy to have found this team! Immediate response to an AC emergency on a super hot day. They were able to locate the parts needed and repair immediately when other companies either couldn’t come at all or couldn’t do the repair for days! I’m a thankful new customer and so appreciate the he...
Patrick Kelly
2 reviews
★★★★★
2021-08-28
They come when they say that they’re coming for a start The technician explained what was causing the problems and took care of it. I appreciate this kind of service, and I will be using it again whenever I have HVAC problems.
Roberto Hilario
1 review
★★★★★
2021-10-28
Salvatore Gencarelli
1 review
★★★★★
2022-01-27
Every time I have a problem weather it is my ac or heat they call back immediately and there the same day. They are clean and neat when doing their work and personable. The owners actually care about you being comfortable and want to fix the problem. They are thorough explaining all the issues and r...
William Cannizzaro
1 review
★★★★★
2022-03-05
I needed my heating system changed and the service was provided very fast and for a very fair price! Very reliable and neat work!
Frank Smith
1 review
★★★★★
2022-07-19
Jen Ward
1 review
★★★★★
2022-07-23
Report generated Jul 26, 2026. Reviews change — you can request a fresh investigation.
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