Revdict.

Maplecrest Ford

102 E Main St, Mendham, NJ 07945, United States · United States

4.8 on Google · 916 reviews · View on Google Maps

Manipulation score

Clean

Completed Aug 9, 2026 · 169 reviews flagged

How this score works

The score estimates how strongly this place's review record matches known manipulation patterns, from 0 (no signs) to 100. Verdicts: Clean below 40, Suspicious from 40, Likely Manipulated from 70; Review Drive when the flags are mostly staff asking customers for named reviews. It rises with the share of reviews flagged and how suspicious each one is.

Burst
— an abnormal spike of five-star reviews in a single day compared to the place's usual pace.
Low activity account
— the reviewer has almost no other reviews, photos, or Local Guide history; throwaway accounts look like this.
Duplicate text
— the wording is nearly identical to another review of the same place.

Verdicts are statistical estimates based on public review patterns, not accusations. Full methodology, signal definitions and known limits →

Case conclusion

What the numbers say

916 reviews examined

Google rating
4.8★

All reviews shown by Google

Not-flagged average
4.7★

747 examined reviews

Flagged
18%

169 of 916

Coverage
100%

916 of 916 Google reviews

“Not flagged” means no configured Revdict signal matched; it does not prove a review is genuine. Data fetched Aug 9, 2026.

Review brief

What reviews not flagged by Revdict say

Reviewers report that Maplecrest Ford provides a welcoming, low-pressure car buying and leasing experience with transparent pricing and helpful staff. However, some customers experience recurring frustrations and communication lapses with the service and repair department.

+ Repeated strengths

No-pressure and transparent sales

Reviewers frequently highlight that the sales team is polite, accommodating, and straightforward without using high-pressure dealership tactics.

3 supporting reviews

5★ · 2014-03-16

This was a hassle free car buying experience. The sales team was very professional and helpful through each step of a very quick process. All of my concerns were addressed to my satisfaction.

5★ · 2015-12-03

Bought a used Super Duty from Frank and I must say I was very pleased with the buying experience from Maplecrest Ford. A lot of dealers these days are very pushy but Frank had a very relaxed approach to the sale and put absolutely no pressu...

5★ · 2017-03-07

Hands down, the most comfortable experience anyone will ever have buyiing/leasing a car. I have been dealing with Maplecrest for the past 5 vehicles and I would never consider going elsewhere. The manager and every associate I have deal...

Positive service advisor interactions

Many reviewers commend specific service advisors and technicians for delivering prompt, courteous maintenance and loaner car support.

2 supporting reviews

5★ · 2016-11-09

I've said it before, I'll say it again. The service department at Maplecrest Mendham Ford is five star. Genuinely friendly staff (special big ups for Will Talmadge) and I usually get my car back hours before they originally estimate. Nothin...

5★ · 2017-05-08

I shopped around for good Ford service, and I finally found it at Maplecrest Mendham. A lot of Ford service centers are dismissive, vague, and a bit rude at times (if you have a dashcam, be sure to watch the footage of the techs driving you...

− Repeated complaints

Inconsistent service and repair quality

Reviewers report instances of corners being cut during maintenance, unresolved mechanical issues, or service errors requiring multiple visits.

3 supporting reviews

2★ · 2013-03-28

This is a GREAT place to buy a new or used car from, they have great standards in the sales department; even more the sales-people are very nice as they should. The service department lacks the quality that the sales department does, when I...

1★ · 2017-01-13

I brought my 2006 mustang gt in for a smart junction box replacement. It took 6 months for the box to come in, and when the work was finally done, they had scratched my bumper and fender around the tail lights. When I brought it up to them...

1★ · 2020-07-23

Car was in service 4 time with same reason still not fixed

Communication and follow-up issues

Some customers complain about poor communication, unreturned phone calls, and long wait times for parts or service appointments.

2 supporting reviews

2★ · 2023-12-20

Used to be good, now don’t bother to respond to customers.

1★ · 2026-02-25

Absolutely HORRIBLE SERVICE!!! Ordered on Friday for a part for my business Van. They said they would call me on Monday morning to be picked up. Guess what! No call until I called them at 4:30pm ! They had the nerve to say they were going t...

Pre-owned vehicle condition concerns

A few reviewers mention discovering mechanical or aesthetic problems with used or certified pre-owned vehicles shortly after purchase.

2 supporting reviews

2★ · 2018-02-11

A Ford Explorer that was advertised as accident free was certainly not! Found the SUV to have been wrecked on both sides! What a mess, that car is still for sale no less!! Not good.

1★ · 2022-12-27

Please save yourself the headache. I’ll make this factual without emotion just what this place put me through. I observed a used car 2015 reasonable millage on their lot I put a deposit drove two hours went and got it. Before arriving they...

Good for

  • Hassle-free vehicle purchasing and leasing
  • Out-of-state buyers looking for a straightforward transaction
  • Customers seeking knowledgeable product walkthroughs

Avoid if

  • You expect flawless communication and follow-up from the service department
  • You are purchasing a used or certified pre-owned car without conducting an independent inspection
Summarized from 532 text reviews not flagged by Revdict · 2012-06-18 to 2026-08-08 · Summaries can miss context; open the supporting reviews before deciding.

Review anatomy

Reviews per quarter

Reviews per quarter, total and flagged
QuarterReviewsFlagged
Q2 ’1210
Q3 ’1200
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Q3 ’17211
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Q1 ’18254
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Q3 ’18317
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Q3 ’19273
Q4 ’19285
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Q2 ’212810
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Q2 ’25256
Q3 ’25277
Q4 ’25377
Q1 ’26427
Q2 ’26604
Q3 ’26186

Rating distribution

5★
4★
3★
2★
1★

Evidence

  • low activity account 169 reviews flagged weight 0.8

Flagged reviews

Showing the 10 most suspicious of 169 flagged reviews.

alejandro valenzuela profile photo

alejandro valenzuela

2 reviews

★★★★★

2013-03-07

The quality of service I received was outstanding. They helped me with every little detail of the sale and made the process as smooth as possible. I was in and out of there very quickly with a brand new Explorer and I couldn't be happier. I would definitely recommend Maplecrest Ford to anyone and wi...
low activity account suspicion 48
Eric Anderson profile photo

Eric Anderson

2 reviews

★★★★★

2013-11-20

One of the best car buying experiences I have ever had. The value of my trade in was fair, the price of the new car great, financing was easily taken care of and fantastic orientation on car delivery. In fact, a friend that was with me and had recently bought a Ford at another dealership commente...
low activity account suspicion 48
A Beechner profile photo

A Beechner

2 reviews

★★★★★

2014-05-02

Great Expierence We received a quick online response and able to test drive when we arrived. Brian and Kurt were friendly, professional and down to earth. They went out of their way to make the experience very comfortable for us. When we went back to finalize, the process was prompt and efficien...
low activity account suspicion 48
Megan Ghezzi profile photo

Megan Ghezzi

1 review

★★★★★

2015-09-28

Maplecrest Ford in Mendham is amazing! After a horrible experience at a nearby Ford dealership, I was very close to giving up in my car search - but decided to give Maplecrest a try. I'm so happy that I did! My initial experience was over the phone/email with Marla, who sent me True Car certificate...
low activity account suspicion 48
INCA 2021 profile photo

INCA 2021

1 review

★★★★★

2016-04-09

low activity account suspicion 48
Wilfredo Rodriguez profile photo

Wilfredo Rodriguez

2 reviews

★★★★★

2016-11-12

low activity account suspicion 48
Eric Costarelli profile photo

Eric Costarelli

1 review

★★★★★

2016-11-14

Excellent service experience and great dealership overall. Staff is friendly and polite, dealership is clean and inviting and the work is done in a timely fashion. I would definitely reccomend purchasing and servicing your vehicle at MapleCrest Ford.
low activity account suspicion 48
Paul Deem profile photo

Paul Deem

1 review

★★★★★

2016-11-15

low activity account suspicion 48
Joe Charles profile photo

Joe Charles

2 reviews

★★★★★

2016-11-21

As usual service staff was professional and courteous. We continue buying from and recommending Mendham Ford because on the service department
low activity account suspicion 48
Chris Farrar profile photo

Chris Farrar

1 review

★★★★★

2016-11-23

Truly excellent in customer service! I've been going here for 4 years and they always treat me with respect, and help me get my car services quickly. Their customer service/technicians are always really helpful and friendly. The best dealer I've ever gone to.
low activity account suspicion 48

Report generated Aug 9, 2026. Reviews change — you can request a fresh investigation.

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