Shake Shack Downtown Brooklyn
Hamburger restaurant · 409 Fulton St, Brooklyn, NY 11201, United States · United States
★ 4.3 on Google · 5,290 reviews · View on Google Maps
Manipulation score
CleanCompleted Jul 15, 2026 · 71 reviews flagged
How this score works
The score estimates how strongly this place's review record matches known manipulation patterns, from 0 (no signs) to 100. Verdicts: Clean below 40, Suspicious from 40, Likely Manipulated from 70; Review Drive when the flags are mostly staff asking customers for named reviews. It rises with the share of reviews flagged and how suspicious each one is.
- Burst
- — an abnormal spike of five-star reviews in a single day compared to the place's usual pace.
- Low activity account
- — the reviewer has almost no other reviews, photos, or Local Guide history; throwaway accounts look like this.
- Duplicate text
- — the wording is nearly identical to another review of the same place.
Verdicts are statistical estimates based on public review patterns, not accusations. Full methodology, signal definitions and known limits →
Case conclusion
What the numbers say
1,000 reviews examined
- Google rating
- 4.3★
- Not-flagged average
- 4.1★
- Flagged
- 7%
- Coverage
- 19%
All reviews shown by Google
929 examined reviews
71 of 1,000
1,000 of 5,290 Google reviews
“Not flagged” means no configured Revdict signal matched; it does not prove a review is genuine. Data fetched Jul 15, 2026.
Review brief
What reviews not flagged by Revdict say
Reviewers report that this location serves tasty, fresh burgers, crinkle-cut fries, and shakes in a lively atmosphere. However, common pain points include long wait times, high prices, and occasional cleanliness or order accuracy issues.
+ Repeated strengths
Tasty Burgers and Food
Reviewers frequently praise the burgers, specifically mentioning items like the shroom burger and bacon cheeseburger, along with delicious shakes.
2 supporting reviews
5★ · 2023-03-14
Only had the shroom burger. And chocolate shake. It's cheesy, flavorful and easy to enjoy.
5★ · 2023-04-14
Amazing burgers & fries 😋
Friendly Staff and Service
Many reviewers highlight individual staff members who provided helpful, attentive, and welcoming service.
3 supporting reviews
4★ · 2023-03-11
Usually when you go to this Shack they’re so busy wait times can be long but when you order ahead on app it’s a much better chance of getting food fast. The staff here is so nice and attentive Kiara was very helpful even though I came later...
5★ · 2023-03-22
The manager Luca was super sweet and very knowledgeable. He impressed me with his great marketing skills and amazing personality. He will be the reason I return to eat more shake shack. The burgers sel themselves but Luca’s experience is wh...
5★ · 2023-08-12
Considering it was my first time here, the cashier Raymond was so helpful, and the food was amazing. He knew all the answers.
− Repeated complaints
Slow Service and Long Waits
Reviewers consistently report long wait times for orders to be prepared, even when the restaurant is not particularly busy.
2 supporting reviews
5★ · 2023-03-12
Food is awesome but the wait time for your order is horrendous!
2★ · 2023-03-22
So long for a "fast" food place, plus the price is very high-end compared to others (although it's better), but way too long a wait for not much reward...
Incorrect or Incomplete Orders
Multiple reviewers note missing items, incorrect toppings, or orders that were entirely mixed up.
2 supporting reviews
1★ · 2023-03-15
3/14/23 Ordered online delivery waited over an hour even though I'm only 2.5 miles away, burgers were cold, was missing my cheese fries after Ordering nearly $50 worth of food. I noticed the Uber driver stopped mid-way for about ten minutes...
4★ · 2023-04-21
A bit pricey for what you get but the quality isn't bad. Delivery is horrible and they often will mess up your order and forget items. It's happened to me more than once.
High Pricing
Reviewers often complain that the food is overly expensive for a fast-casual burger concept.
3 supporting reviews
1★ · 2023-03-02
Food is overpriced, portions are very small , I got my fries cold and the tomatoes on the saner was old , I was very disappointed with the quality and f the food . It was not worth it
2★ · 2023-03-26
So I had shake shack twice. The first time I tried it, it was honestly good. It was overpriced for my taste but my friend treated me that day. My second time trying it I got two burgers, chicken bites and a drink. The burgers was the $6.99...
3★ · 2024-05-16
$23 for a drink, fry, and burger. The food is good, but not so good that it should have costed $23 for a burger combo.
Good for
- Quick casual meals when ordering ahead on the app
- Craving smash-style burgers and milkshakes
- Visitors looking for an accessible local chain option in Downtown Brooklyn
Avoid if
- You are in a strict rush and cannot risk long wait times
- You are sensitive to high food prices
- You want a quiet, pristine dining atmosphere without crowds
Review anatomy
Reviews per month
| Month | Reviews | Flagged |
|---|---|---|
| Feb ’23 | 9 | 1 |
| Mar ’23 | 41 | 1 |
| Apr ’23 | 44 | 4 |
| May ’23 | 45 | 6 |
| Jun ’23 | 29 | 0 |
| Jul ’23 | 48 | 1 |
| Aug ’23 | 41 | 2 |
| Sep ’23 | 37 | 3 |
| Oct ’23 | 30 | 0 |
| Nov ’23 | 23 | 2 |
| Dec ’23 | 33 | 3 |
| Jan ’24 | 28 | 7 |
| Feb ’24 | 32 | 5 |
| Mar ’24 | 27 | 4 |
| Apr ’24 | 38 | 2 |
| May ’24 | 29 | 4 |
| Jun ’24 | 22 | 0 |
| Jul ’24 | 29 | 4 |
| Aug ’24 | 24 | 2 |
| Sep ’24 | 15 | 1 |
| Oct ’24 | 32 | 2 |
| Nov ’24 | 31 | 1 |
| Dec ’24 | 13 | 0 |
| Jan ’25 | 14 | 1 |
| Feb ’25 | 12 | 0 |
| Mar ’25 | 21 | 0 |
| Apr ’25 | 16 | 0 |
| May ’25 | 20 | 1 |
| Jun ’25 | 15 | 1 |
| Jul ’25 | 22 | 2 |
| Aug ’25 | 17 | 1 |
| Sep ’25 | 17 | 3 |
| Oct ’25 | 21 | 1 |
| Nov ’25 | 15 | 0 |
| Dec ’25 | 18 | 0 |
| Jan ’26 | 15 | 1 |
| Feb ’26 | 10 | 0 |
| Mar ’26 | 12 | 2 |
| Apr ’26 | 17 | 1 |
| May ’26 | 21 | 1 |
| Jun ’26 | 11 | 0 |
| Jul ’26 | 6 | 1 |
Rating distribution
Evidence
- low activity account 67 reviews flagged weight 0.8
- generic account 4 reviews flagged weight 1
Flagged reviews
Showing the 10 most suspicious of 71 flagged reviews.
R O
113 reviews · Local Guide
★★★★★
2023-04-01
It's been a while since I've been in there, still rocks. 👍 Great company makes the food so much better.
Margie Teelucksingh
58 reviews · Local Guide
★★★★★
2023-07-03
The staff always keeps the tables clean. They also refill the condiments when it's low. Very clean restaurant.
David Ma
92 reviews · Local Guide
★★★★★
2024-03-12
Always have had a pleasant experience with the staff. Sometimes, the wait is long but it happens.
Ignace Manoury
408 reviews · Local Guide
★★★★★
2025-08-14
What you pay aligns with what you receive. The staff offered remarkable customer care. The food was good but not the best of its kind in our experience. They cook skillfully, serve efficiently, and charge appropriately. This place possesses exceptional qualities.
Alexandra Pershina
2 reviews
★★★★★
2023-04-12
Good service!! Was here at night Aprill 11
Kenneth Griffin
1 review
★★★★★
2023-04-18
Jonah Sanchez
1 review
★★★★★
2023-04-26
Very cool
Eli The Samurai
1 review
★★★★★
2023-05-05
it was awesome man, you chick fil a guys don’t understand
Doeshefuckhedoes
1 review
★☆☆☆☆
2023-05-10
The fry's taste like they were frozen
Angritice Hood
1 review
★★★★★
2023-05-17
Report generated Jul 15, 2026. Reviews change — you can request a fresh investigation.
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