Shake Shack Dumbo
Hamburger restaurant · 2 Water St, Brooklyn, NY 11201, United States · United States
★ 4.3 on Google · 5,227 reviews · View on Google Maps
Manipulation score
CleanCompleted Jul 15, 2026 · 52 reviews flagged
How this score works
The score estimates how strongly this place's review record matches known manipulation patterns, from 0 (no signs) to 100. Verdicts: Clean below 40, Suspicious from 40, Likely Manipulated from 70; Review Drive when the flags are mostly staff asking customers for named reviews. It rises with the share of reviews flagged and how suspicious each one is.
- Burst
- — an abnormal spike of five-star reviews in a single day compared to the place's usual pace.
- Low activity account
- — the reviewer has almost no other reviews, photos, or Local Guide history; throwaway accounts look like this.
- Duplicate text
- — the wording is nearly identical to another review of the same place.
Verdicts are statistical estimates based on public review patterns, not accusations. Full methodology, signal definitions and known limits →
Case conclusion
What the numbers say
1,000 reviews examined
- Google rating
- 4.3★
- Not-flagged average
- 4.0★
- Flagged
- 5%
- Coverage
- 19%
All reviews shown by Google
948 examined reviews
52 of 1,000
1,000 of 5,227 Google reviews
“Not flagged” means no configured Revdict signal matched; it does not prove a review is genuine. Data fetched Jul 15, 2026.
Review brief
What reviews not flagged by Revdict say
Reviewers report that this Shake Shack location in DUMBO offers delicious burgers, crinkle-cut fries, and milkshakes alongside a scenic view of the Brooklyn Bridge. However, patrons frequently encounter long wait times, crowded seating areas, and cleanliness issues, particularly regarding the restrooms.
+ Repeated strengths
Food Quality
Reviewers consistently praise the tasty burgers, crinkle fries, and milkshakes.
2 supporting reviews
5★ · 2022-08-06
Whoa! The portobello mushroom burger, stuffed with melty cheese was surprisingly awesome! We went back again for that burger and also tried their lemonades - strawberry & mango passion - both very good!
5★ · 2025-11-16
Delicious! I tried The Big Shack 👌🏻
Location and Views
Many visitors highlight the fantastic views of the Brooklyn Bridge and proximity to the park.
1 supporting review
5★ · 2022-10-10
amazing staff thats down to earth. super awesome views of the bridge right out the windows. ordered online and it was hot and ready right at the exact time
− Repeated complaints
Slow Service and Long Waits
Reviewers frequently complain about excessively long waiting times for food and slow order processing.
2 supporting reviews
2★ · 2022-07-06
Waited about 45 minutes for 3 burgers and fries and the place wasn't even that busy. Tons of people that ordered after us got their food. On a plus side, food was ok and place and bathrooms are actually clean. But not gonna come back becaus...
1★ · 2026-05-17
Absolut disaster, more than 1h30 for nothing. Many people waited more than 1 hour only to get refunded. Very bad experience.
Cleanliness and Restrooms
Patrons report dirty conditions inside, overflowing trash, sticky tables, and inadequate or poorly maintained restrooms with long lines.
1 supporting review
1★ · 2026-05-17
Very disappointing experience at Shake Shack DUMBO. The waiting times were horrible and there was no proper communication from the staff regarding order ETA or delays. Customers placing offline/in-store orders were basically ignored while t...
Good for
- Grab-and-go meals to eat by the Brooklyn Bridge park
- Classic American fast-casual burgers and milkshakes
- Tourists exploring the DUMBO neighborhood
Avoid if
- You are on a tight schedule and need quick fast food
- You prefer a quiet, uncrowded dining environment
- You require clean, easily accessible restroom facilities
Recent pattern — Newer reviews increasingly mention severe delays reaching over an hour, disorganized order management, and instances where the establishment closed early or lacked air conditioning during hot weather.
Review anatomy
Reviews per month
| Month | Reviews | Flagged |
|---|---|---|
| Jul ’22 | 23 | 2 |
| Aug ’22 | 34 | 1 |
| Sep ’22 | 27 | 0 |
| Oct ’22 | 32 | 3 |
| Nov ’22 | 23 | 2 |
| Dec ’22 | 17 | 1 |
| Jan ’23 | 16 | 1 |
| Feb ’23 | 17 | 1 |
| Mar ’23 | 17 | 0 |
| Apr ’23 | 22 | 2 |
| May ’23 | 22 | 1 |
| Jun ’23 | 24 | 2 |
| Jul ’23 | 39 | 2 |
| Aug ’23 | 35 | 1 |
| Sep ’23 | 18 | 1 |
| Oct ’23 | 20 | 3 |
| Nov ’23 | 16 | 1 |
| Dec ’23 | 25 | 4 |
| Jan ’24 | 25 | 2 |
| Feb ’24 | 12 | 0 |
| Mar ’24 | 11 | 0 |
| Apr ’24 | 29 | 1 |
| May ’24 | 20 | 1 |
| Jun ’24 | 26 | 0 |
| Jul ’24 | 36 | 2 |
| Aug ’24 | 30 | 4 |
| Sep ’24 | 16 | 0 |
| Oct ’24 | 14 | 1 |
| Nov ’24 | 13 | 0 |
| Dec ’24 | 13 | 1 |
| Jan ’25 | 10 | 0 |
| Feb ’25 | 22 | 0 |
| Mar ’25 | 17 | 1 |
| Apr ’25 | 20 | 0 |
| May ’25 | 35 | 1 |
| Jun ’25 | 25 | 1 |
| Jul ’25 | 26 | 1 |
| Aug ’25 | 30 | 4 |
| Sep ’25 | 14 | 0 |
| Oct ’25 | 15 | 0 |
| Nov ’25 | 13 | 0 |
| Dec ’25 | 12 | 0 |
| Jan ’26 | 11 | 0 |
| Feb ’26 | 11 | 0 |
| Mar ’26 | 10 | 0 |
| Apr ’26 | 18 | 1 |
| May ’26 | 15 | 0 |
| Jun ’26 | 13 | 3 |
| Jul ’26 | 11 | 0 |
Rating distribution
Evidence
- low activity account 52 reviews flagged weight 0.8
Flagged reviews
Showing the 10 most suspicious of 52 flagged reviews.
Leticia Mejia
2 reviews
★★★★★
2022-08-22
Niyathi M
2 reviews
★★★★★
2022-10-21
ieshia Gibbs
1 review
★★★★★
2022-11-04
Marcee Santarsiere
1 review
★★★★★
2022-11-20
Excellent
Suyeol Ok
1 review
★★★★★
2022-12-29
It is cleaner than other Shake Shack branches. It was nice to be able to dine inside.
bell lubin
1 review
★★★★★
2023-01-22
جسين العمشاني
1 review
★★★★★
2023-02-01
Akhmad Zairov
1 review
★☆☆☆☆
2023-04-24
VERY VERY VERY TERRIBLE CUSTOMER SERVICE!!!! I DONT EVEN WANNA SAY HOW IT WAS. 30 MINS BEFORE WAS ORDERED THE FOOD, NO ONE CALLED MY NAME, DID NOT GET ANY TEXT NOTIFICATIONS, AND THE FOOD WAS READY AND BECAME COLD. ORDERED FROM MENU DRINKS POMEGR LEMONADE AND BLOOD ORANGE, BUT THEY ARE NOT IN STOCK...
Melissa O'Day
1 review
★★★★★
2023-06-07
My co-teacher and I went on a class trip to Brooklyn Bridge Park yesterday with our 20 students and 10 parent chaperones. We got there when it opened and the woman Jody that helped us while we were there was EXTREMELY patient and accommodating. She was so attentive to each of our students and took t...
Marco Tarantino
1 review
★★★★★
2023-06-21
Amazing experience. Jodi was the sweetest. She offered us free ice cream. Love the team and love the place totally recommend you go here
Report generated Jul 15, 2026. Reviews change — you can request a fresh investigation.
More investigations in United States
Triad Heating & Cooling, Inc.
48Greensboro · United States
Suspicious
Southern Homes Heating & Air
26Stokesdale · United States
Clean
Fast Air Repair
31Ocala · United States
Clean
Nūdl
12Bedford · United States
Clean
Safeguard Roofing
63Bohemia · United States
Suspicious
Right Angle Roofing & Siding
61Patchogue · United States
Suspicious