Shake Shack Flatbush - Barclays Ctr
Hamburger restaurant · 170 Flatbush Ave, Brooklyn, NY 11217, United States · United States
★ 4.2 on Google · 4,289 reviews · View on Google Maps
Manipulation score
CleanCompleted Jul 19, 2026 · 79 reviews flagged
How this score works
The score estimates how strongly this place's review record matches known manipulation patterns, from 0 (no signs) to 100. Verdicts: Clean below 40, Suspicious from 40, Likely Manipulated from 70; Review Drive when the flags are mostly staff asking customers for named reviews. It rises with the share of reviews flagged and how suspicious each one is.
- Burst
- — an abnormal spike of five-star reviews in a single day compared to the place's usual pace.
- Low activity account
- — the reviewer has almost no other reviews, photos, or Local Guide history; throwaway accounts look like this.
- Duplicate text
- — the wording is nearly identical to another review of the same place.
Verdicts are statistical estimates based on public review patterns, not accusations. Full methodology, signal definitions and known limits →
Case conclusion
What the numbers say
1,000 reviews examined
- Google rating
- 4.2★
- Not-flagged average
- 4.0★
- Flagged
- 8%
- Coverage
- 23%
All reviews shown by Google
921 examined reviews
79 of 1,000
1,000 of 4,289 Google reviews
“Not flagged” means no configured Revdict signal matched; it does not prove a review is genuine. Data fetched Jul 19, 2026.
Review brief
What reviews not flagged by Revdict say
Reviewers report that this Shake Shack location delivers tasty burgers, crinkle-cut fries, and milkshakes, making it a convenient stop near the Barclays Center. However, visitors frequently encounter significant delays, crowded conditions, and issues with cleanliness and order accuracy.
+ Repeated strengths
Food Quality
Reviewers frequently highlight the delicious burgers, fresh crinkle-cut fries, and popular milkshakes.
3 supporting reviews
5★ · 2021-06-16
Omg love there strawberry salted lemonade at the moment and there chicken bites
5★ · 2021-07-12
My goto burger spot in nyc. Juicy patties and the fries are awesome
5★ · 2021-07-23
Online ordering meant just a few minutes wait by the time we'd walked from where we'd parked. Great burgers, fries, and shakes. (Other than having an entire day's calories in one sitting, of course! But SO good 😋)
Staff Hospitality
Many reviewers praise individual staff members for providing friendly, helpful, and courteous customer service.
2 supporting reviews
5★ · 2021-08-08
Came here today and had such a great experience! From the cashiers cheery attitude taking our orders , she even gave us a sample of one of the drinks since we were indecisive:)! Then they quickly got our order out to us :). Once I sat down...
5★ · 2021-11-16
AMAZING SERVICE! I have never been to a fast food restaurant with such amazing staff! The place was clean and I felt comfortable sitting in my seat! Thank you for giving me this dilicous lunch!
− Repeated complaints
Long Wait Times
Reviewers report excessive delays and long wait times for orders, particularly during peak hours and event nights.
2 supporting reviews
1★ · 2021-07-10
First of all I would like to say when I have a taste for a burger Shake Shack is my go to! I placed an order via the app, received a text to proceed to the pickup area at 6:23pm. I did not receive my order until 7:18pm. Because I wanted th...
1★ · 2026-06-30
I love Shake Shack However this location is extremely slow and unorganized whether there is a big event or NOT. They do not prepare enough for when there are events at the Barclay.. Food Service is a big deal/business so i propose you take...
Order Accuracy
Multiple reviewers state that items are frequently missing from bags or orders are prepared incorrectly.
1 supporting review
3★ · 2021-07-16
The service is good but I wish they can get my order correct. Everytime I ask them well done for my burger, and it's not. So next time I'll take the order to stay. Other than that, their food and drinks are very good. 👍🏽🤗
Good for
- A quick meal before or after an event at the Barclays Center
- Craving burgers, fries, and milkshakes
- Diners looking for friendly frontline service
Avoid if
- You are in a strict rush and cannot afford long wait times
- You dislike crowded spaces and difficult seating conditions
- You require guaranteed order accuracy for takeout or delivery
Recent pattern — Newer reviews increasingly highlight a noticeable decline in operational consistency, citing slower service, unorganized crowds around delivery couriers, and dirty facilities compared to past visits.
Review anatomy
Reviews per quarter
| Quarter | Reviews | Flagged |
|---|---|---|
| Q2 ’21 | 14 | 1 |
| Q3 ’21 | 77 | 1 |
| Q4 ’21 | 81 | 3 |
| Q1 ’22 | 47 | 3 |
| Q2 ’22 | 58 | 4 |
| Q3 ’22 | 73 | 2 |
| Q4 ’22 | 66 | 4 |
| Q1 ’23 | 83 | 9 |
| Q2 ’23 | 71 | 8 |
| Q3 ’23 | 51 | 4 |
| Q4 ’23 | 44 | 7 |
| Q1 ’24 | 28 | 1 |
| Q2 ’24 | 21 | 0 |
| Q3 ’24 | 19 | 2 |
| Q4 ’24 | 47 | 8 |
| Q1 ’25 | 36 | 4 |
| Q2 ’25 | 36 | 5 |
| Q3 ’25 | 42 | 4 |
| Q4 ’25 | 42 | 3 |
| Q1 ’26 | 24 | 3 |
| Q2 ’26 | 38 | 3 |
| Q3 ’26 | 2 | 0 |
Rating distribution
Evidence
- burst 5 five-star reviews on 2023-03-19 vs avg 0.8/day weight 1
- low activity account 72 reviews flagged weight 0.8
- generic account 2 reviews flagged weight 1
Flagged reviews
Showing the 10 most suspicious of 79 flagged reviews.
Nico Phillips
332 reviews · Local Guide
★★★★★
2022-06-10
Friendly staff, clean restaurant with amazing burgers & shakes!
Margie Teelucksingh
58 reviews · Local Guide
★★★★★
2023-06-16
Avocado hamburger is the best. Love my French fries with cheese and bacon. Yum yum!
Mark R
275 reviews · Local Guide
★★★★★
2023-03-19
Shay less
48 reviews · Local Guide
★★★★★
2023-03-19
Jazmine Mensah
3 reviews
★★★★★
2023-03-19
Stacy KITT
5 reviews
★★★★★
2023-03-19
Destini was a great cashier here and made my visit here great
Cam Johnson
activity unknown
★★★★★
2023-03-19
Md Asib
1 review
★☆☆☆☆
2021-06-18
I did Dasher and it took so long to get the ppl food I felt bad.
Carlton Barnes
1 review
★★★★★
2021-10-15
JJ
1 review
★★★★★
2021-12-18
Report generated Jul 19, 2026. Reviews change — you can request a fresh investigation.
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