Barnes & Noble
Book store · 2289 Broadway, New York, NY 10024, United States · United States
★ 4.6 on Google · 3,361 reviews · View on Google Maps
Manipulation score
CleanCompleted Jul 19, 2026 · 54 reviews flagged
How this score works
The score estimates how strongly this place's review record matches known manipulation patterns, from 0 (no signs) to 100. Verdicts: Clean below 40, Suspicious from 40, Likely Manipulated from 70; Review Drive when the flags are mostly staff asking customers for named reviews. It rises with the share of reviews flagged and how suspicious each one is.
- Burst
- — an abnormal spike of five-star reviews in a single day compared to the place's usual pace.
- Low activity account
- — the reviewer has almost no other reviews, photos, or Local Guide history; throwaway accounts look like this.
- Duplicate text
- — the wording is nearly identical to another review of the same place.
Verdicts are statistical estimates based on public review patterns, not accusations. Full methodology, signal definitions and known limits →
Case conclusion
What the numbers say
1,000 reviews examined
- Google rating
- 4.6★
- Not-flagged average
- 4.7★
- Flagged
- 5%
- Coverage
- 30%
All reviews shown by Google
946 examined reviews
54 of 1,000
1,000 of 3,361 Google reviews
“Not flagged” means no configured Revdict signal matched; it does not prove a review is genuine. Data fetched Jul 19, 2026.
Review brief
What reviews not flagged by Revdict say
Reviewers report that this multi-level bookstore offers a massive, well-organized selection of books, games, and gifts in a spacious and peaceful environment. Visitors frequently highlight the helpful staff and the in-store Starbucks café, though some express frustration over locked restrooms and reduced seating.
+ Repeated strengths
Large and Diverse Selection
Reviewers consistently praise the extensive inventory spanning multiple floors, including a great manga selection, children's books, and gifts.
1 supporting review
5★ · 2022-04-03
This place was bigger inside than I expected, 3 floors of books! And a nice selection with bestsellers and magazines on the bottoms level and a wide variety of genres on the top floor.
Atmosphere and Café
The store is frequently described as clean, quiet, and relaxing, featuring an on-site Starbucks café that provides a pleasant spot to unwind.
1 supporting review
5★ · 2026-02-28
Who doesn't love a good book store.
− Repeated complaints
Restroom Access
Reviewers frequently complain about locked restrooms that require a receipt code or purchase to access, as well as cleanliness issues in the facilities.
2 supporting reviews
1★ · 2025-07-04
You have to pay for the restroom. So I bought my stuff, received my code and entered a very dirty bathroom. It is nice to have a bookstore in the neighborhood but if it is going yo be like this well I wouldn’t mind it going away.
5★ · 2025-11-20
Bathroom code 74797
Reduced Seating
Several visitors report that recent layout changes removed comfortable seating and reading chairs, making it harder to sit down and browse.
1 supporting review
5★ · 2023-01-03
My husband looked at a book about calculus he liked. I went in hope of getting a godiva pumpkin cheesecake at the Starbucks cafe so sorry no longer have the chairs to sit in and lounge while browsing through as many books as my heart desire...
Inconsistent Customer Service
While many praise the staff, a subset of reviewers note occasional rude interactions or unhelpful service at checkout and in the café.
3 supporting reviews
4★ · 2022-03-28
This place is like a museum, you have to come back to see more. They are always fully stocked and most of the staff is pretty nice not including some of the older people who seem miserable to be there. the only reason I took a star off is...
4★ · 2026-02-27
Staff was extremely helpful. I was there for a book signing that ended around 9:30 PM and I needed directions to the nearest subway heading back to NJ and the young lady was so sweet, unfortunately I do not remember her name.
2★ · 2026-03-19
Worst B&N store I’ve been to so far — customer service at checkout is rude and unprofessional (the type that says “respectfully” in a rude manner). Should probably hire folk who actually likes working in customer facing roles, because it re...
Good for
- Browsing a massive selection of books and gifts across multiple floors
- Enjoying a quiet escape with coffee from the in-store café
- Finding specific titles with the help of knowledgeable staff
Avoid if
- You need unrestricted access to public restrooms without making a purchase
- You prefer plentiful lounge chairs and dedicated reading spaces
- You are allergic to dogs and sensitive to pet allergens on carpets
Recent pattern — Newer reviews increasingly mention the frustration of locked restrooms requiring receipt codes and the notable reduction of seating and reading nooks following store renovations.
Review anatomy
Reviews per month
| Month | Reviews | Flagged |
|---|---|---|
| Mar ’22 | 21 | 0 |
| Apr ’22 | 27 | 0 |
| May ’22 | 21 | 2 |
| Jun ’22 | 21 | 1 |
| Jul ’22 | 20 | 0 |
| Aug ’22 | 23 | 1 |
| Sep ’22 | 20 | 1 |
| Oct ’22 | 26 | 2 |
| Nov ’22 | 9 | 1 |
| Dec ’22 | 22 | 1 |
| Jan ’23 | 25 | 1 |
| Feb ’23 | 28 | 0 |
| Mar ’23 | 18 | 2 |
| Apr ’23 | 14 | 1 |
| May ’23 | 20 | 0 |
| Jun ’23 | 28 | 4 |
| Jul ’23 | 27 | 1 |
| Aug ’23 | 23 | 0 |
| Sep ’23 | 18 | 1 |
| Oct ’23 | 17 | 0 |
| Nov ’23 | 21 | 0 |
| Dec ’23 | 24 | 0 |
| Jan ’24 | 32 | 7 |
| Feb ’24 | 13 | 1 |
| Mar ’24 | 15 | 1 |
| Apr ’24 | 15 | 0 |
| May ’24 | 21 | 0 |
| Jun ’24 | 19 | 0 |
| Jul ’24 | 22 | 3 |
| Aug ’24 | 13 | 0 |
| Sep ’24 | 22 | 0 |
| Oct ’24 | 17 | 1 |
| Nov ’24 | 12 | 0 |
| Dec ’24 | 15 | 2 |
| Jan ’25 | 21 | 1 |
| Feb ’25 | 19 | 1 |
| Mar ’25 | 19 | 0 |
| Apr ’25 | 16 | 2 |
| May ’25 | 22 | 0 |
| Jun ’25 | 18 | 2 |
| Jul ’25 | 25 | 4 |
| Aug ’25 | 13 | 0 |
| Sep ’25 | 22 | 0 |
| Oct ’25 | 20 | 2 |
| Nov ’25 | 14 | 1 |
| Dec ’25 | 26 | 1 |
| Jan ’26 | 12 | 2 |
| Feb ’26 | 12 | 0 |
| Mar ’26 | 9 | 1 |
| Apr ’26 | 19 | 2 |
| May ’26 | 14 | 1 |
| Jun ’26 | 4 | 0 |
| Jul ’26 | 6 | 0 |
Rating distribution
Evidence
- burst 5 five-star reviews on 2024-01-14 vs avg 0.9/day weight 1
- low activity account 47 reviews flagged weight 0.8
- generic account 2 reviews flagged weight 1
Flagged reviews
Showing the 10 most suspicious of 54 flagged reviews.
A. C.B.
132 reviews · Local Guide
★★★★★
2024-01-15
Jeanne “beanso6” Waxman
568 reviews · Local Guide
★★★★★
2024-07-03
great store, spacious, many sections well thought out and bonus coffee and food section upstairs. Looking for books in many categories, gifts for children and adults, many choices.
NYC Museando
75 reviews · Local Guide
★★★★★
2024-01-14
The store is closing January 14, 2024 so I went to buy books at a 50% discount. Not much left but still some good buys
Sara Abraham
8 reviews
★★★★★
2024-01-14
Nilsa Santiago
6 reviews · Local Guide
★★★★★
2024-01-14
I telephoned and was given courteous and helpful responses.
Michelle Blassingale
29 reviews · Local Guide
★★★★★
2024-01-14
Hadn't been there for a while and stopped by to check for a book. It changed a lot overall in regards to the layout. Other than that, nothing has really changed. Great staff as always and everything in pretty much in the same general area it was before. Going back soon to complete my Cassandra Clare...
Beatriz Hass
25 reviews · Local Guide
★★★★★
2024-01-14
David Slemmer
2 reviews
★★★★★
2022-05-07
Juan Garcia
2 reviews
★★★★★
2022-06-22
casie0214
1 review
★★★★★
2022-11-01
Report generated Jul 19, 2026. Reviews change — you can request a fresh investigation.
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