Revdict.

Burger & Lobster Bryant Park

British restaurant · 132 W 43rd St, New York, NY 10036, United States · United States

4.5 on Google · 5,034 reviews · View on Google Maps

Manipulation score

Clean

Completed Jul 15, 2026 · 205 reviews flagged

How this score works

The score estimates how strongly this place's review record matches known manipulation patterns, from 0 (no signs) to 100. Verdicts: Clean below 40, Suspicious from 40, Likely Manipulated from 70; Review Drive when the flags are mostly staff asking customers for named reviews. It rises with the share of reviews flagged and how suspicious each one is.

Burst
— an abnormal spike of five-star reviews in a single day compared to the place's usual pace.
Low activity account
— the reviewer has almost no other reviews, photos, or Local Guide history; throwaway accounts look like this.
Duplicate text
— the wording is nearly identical to another review of the same place.

Verdicts are statistical estimates based on public review patterns, not accusations. Full methodology, signal definitions and known limits →

Case conclusion

What the numbers say

999 reviews examined

Google rating
4.5★

All reviews shown by Google

Not-flagged average
4.7★

794 examined reviews

Flagged
21%

205 of 999

Coverage
20%

999 of 5,034 Google reviews

“Not flagged” means no configured Revdict signal matched; it does not prove a review is genuine. Data fetched Jul 15, 2026.

Review brief

What reviews not flagged by Revdict say

Reviewers report that this Times Square-adjacent restaurant offers a lively atmosphere, friendly service from specific staff members, and popular combo meals featuring burgers and lobster rolls. While many guests praise the quality and flavor of the seafood and burgers, others mention occasional inconsistencies such as slow service during peak times or issues with dish temperature.

+ Repeated strengths

Lobster Rolls and Combos

Reviewers frequently highlight the lobster rolls and combination platters as delicious, fresh, and good value.

3 supporting reviews

4★ · 2025-05-18

Food is delicious, worth the hype and reasonable for what you get, but the service was poor and the atmosphere felt chaotic. I've never seen staff make seating people look so challenging. The smell of weed carries from outside up the stairs...

5★ · 2025-06-09

We were looking for a bite in a midtown restaurant before a show. We wanted nice hut reasonable. Burger and Lobster was perfect. It’s casual, delicious and fair priced for NYC. My wife shared the combo. We basically had surf and turf. They...

5★ · 2025-08-10

I went during restaurant week. The service was great. The food was great. The lobster burger is good. A good burger and a nice amount of lobster meat. It takes a couple of bites to decide how to feel but at the end, I enjoyed it. Sweet pot...

Staff and Service

Many reviewers praise individual staff members, particularly naming servers and bartenders like Adam and Daniel for providing attentive and welcoming hospitality.

3 supporting reviews

4★ · 2025-05-18

Fantastic place but the music was a bit too loud. Adam our server did a perfect job.

5★ · 2025-05-24

Visited burger & lobster while visiting from Chicago. Not only was the restaurant a FULL vibe playing great music, but service was phenomenal!! Shout out to Jasmine who went above and beyond to make our visit an experience to remember. If t...

5★ · 2025-06-30

Daniel the amazing Bartender and Nowshad had one of the most pleasant experience here. They have great deals very upscale restaurant with affordable prices in the heart of time square please come and visit if restaurant is booked come to th...

Atmosphere and Vibe

Guests often enjoy the trendy, clean atmosphere, music selection, and overall energetic vibe of the venue.

3 supporting reviews

1★ · 2025-05-18

Unfortunately, our visit was disappointing due to the poor hospitality from the person who seated us. He was unfriendly and seemed uninterested in welcoming us, which set a negative tone for the entire meal. First impressions matter, and th...

5★ · 2025-05-22

This place is a hit. The food is delicious, portion size will fill you up and the atmosphere is calm and friendly. It’s cleans and classy.

5★ · 2025-07-21

We had a really great experience in the bar. Daniel and the staff were great- friendly, professional and amazing service. This place is a gem and doesn’t feel like you’re in a touristy area-. Food and service were phenomenal. Happy hour is...

− Repeated complaints

Service Delays and Inattentiveness

Some reviewers report experiencing slow service, long wait times for tables despite reservations, or inattentive waitstaff.

2 supporting reviews

1★ · 2025-05-18

Unfortunately, our visit was disappointing due to the poor hospitality from the person who seated us. He was unfriendly and seemed uninterested in welcoming us, which set a negative tone for the entire meal. First impressions matter, and th...

4★ · 2025-07-15

Burger & Lobster - Bryant Park ⭐️⭐️⭐️⭐️ We really enjoyed our visit to Burger & Lobster near Bryant Park. The Wagyu bites were the highlight—tender, rich, and full of flavor. The burgers were delicious and cooked just right, and the lo...

Food Quality and Temperature

A few guests note issues with food temperature upon arrival or find certain dishes like the bisque and specific burger preparations underwhelming.

3 supporting reviews

3★ · 2025-05-30

Food was nothing special. My burger was dry and bland. Also I ordered a drink(Negroni) and it seems like they pour 2oz. Which is sad and ridiculous.

3★ · 2025-09-03

Service was spot on! Food was inexpensive, we did the combo deal. The food wasn't hot... like it's been sitting under heat lamps and just assembled on the plate. Nothing was hot. Not the wagyu burgers, not the lobster corn, not the fries,...

3★ · 2025-12-23

Staff are lovely and accommodating. Ambiance was lovely 😍. It was like being in an indoor garden. Only disappointment was the food. Burger patty is flavorless and dry, likely a 90 or 95 lean to fat ratio. Lobster came out mush. The lobster...

Drafts and Environment

Reviewers occasionally complain about cold drafts near the entrance or issues with the restaurant's heavy front door.

2 supporting reviews

5★ · 2025-12-29

Very busy at 5pm not enough searing for the location and it was freezing inside the restaurant. Cold air comes upstairs every time someone opened the lobby door.

5★ · 2026-03-17

Adam was hospitable attentive and kind! Great service and great recommendation s from Adam!

Good for

  • Pre-theater dinner near Times Square
  • Sharing combo platters with family or friends
  • Casual drinks and happy hour at the bar

Avoid if

  • You are sensitive to cold drafts near entrances during colder months
  • You expect lightning-fast service during peak evening hours
  • You prefer a quiet, intimate dining environment
Summarized from 589 text reviews not flagged by Revdict · 2025-05-18 to 2026-07-14 · Summaries can miss context; open the supporting reviews before deciding.

Review anatomy

Reviews per month

Reviews per month, total and flagged
MonthReviewsFlagged
May ’25433
Jun ’258514
Jul ’2512024
Aug ’2510117
Sep ’254912
Oct ’259220
Nov ’256410
Dec ’255613
Jan ’266912
Feb ’26354
Mar ’264612
Apr ’266015
May ’267526
Jun ’267316
Jul ’26317

Rating distribution

5★
4★
3★
2★
1★

Evidence

  • review drive 12 five-star reviews on 2025-10-04 vs avg 1.7/day, 7 of them name a staff member; 10 five-star reviews on 2026-05-01 vs avg 2.0/day, 8 of them name a staff member weight 0.5
  • low activity account 188 reviews flagged weight 0.8
  • generic account 2 reviews flagged weight 1

Flagged reviews

Showing the 10 most suspicious of 205 flagged reviews.

Carlos B. profile photo

Carlos B.

158 reviews · Local Guide

★★★★★

2026-03-29

First. Thanks to Christian our server who was outstanding, thanks also Anya, the manager, who made us feel as if we were home with old friends having an excellent dinner. My wife and I had the east coast oysters as our appetizer and they were just delicious. Horseradish, Tabasco, cocktail sauce and...
generic account suspicion 85
James Cooke profile photo

James Cooke

14 reviews · Local Guide

★★★★★

2026-06-18

We had a really great experience overall. The food was delicious, and both servers took great care of us—friendly, attentive, and just easy to deal with. Drinks were also spot on and well made. Service was quick, which we appreciated, and the atmosphere was really pleasant and relaxed. Everything ca...
generic account suspicion 85
Lawanna Byrd profile photo

Lawanna Byrd

2 reviews

★★★★★

2025-10-04

The service was exceptional and food taste amazing!
review drive low activity account suspicion 63
Lisa Rhone profile photo

Lisa Rhone

1 review

★★★★★

2025-10-04

Fantastic service by Adam. He took great care of us and the food was delicious!
review drive low activity account suspicion 63
Emily Mojica profile photo

Emily Mojica

1 review

★★★★★

2025-10-04

Great food and loved the ambience! Adam was my server and truly made the experience exceptional.
review drive low activity account suspicion 63
Tiffiani frye profile photo

Tiffiani frye

2 reviews

★★★★★

2025-10-04

Adam is an absolute treasure! He is knowledgeable, wonderful personality and the ideal ambassador for your restaurant. As an employer, I would have him leading a training division on customer service! Adam @ the store in NY - Bryant Park is a delight.
review drive low activity account suspicion 63
Chase profile photo

Chase

1 review

★★★★★

2025-10-04

Adam was amazing !! Knowledgeable and friendly great suggestions
review drive low activity account suspicion 63
Nick Heyburn profile photo

Nick Heyburn

1 review

★★★★★

2026-05-01

Daniel is a beast
review drive low activity account suspicion 63
Kyle Johnson profile photo

Kyle Johnson

2 reviews

★★★★★

2026-05-01

Daniel, Maura , Nowsha were amazing!!
review drive low activity account suspicion 51
Jennifer MacLennan profile photo

Jennifer MacLennan

1 review

★★★★★

2025-06-09

Thx Maria
low activity account suspicion 48

Report generated Jul 15, 2026. Reviews change — you can request a fresh investigation.

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