Burger & Lobster Bryant Park
British restaurant · 132 W 43rd St, New York, NY 10036, United States · United States
★ 4.5 on Google · 5,034 reviews · View on Google Maps
Manipulation score
CleanCompleted Jul 15, 2026 · 205 reviews flagged
How this score works
The score estimates how strongly this place's review record matches known manipulation patterns, from 0 (no signs) to 100. Verdicts: Clean below 40, Suspicious from 40, Likely Manipulated from 70; Review Drive when the flags are mostly staff asking customers for named reviews. It rises with the share of reviews flagged and how suspicious each one is.
- Burst
- — an abnormal spike of five-star reviews in a single day compared to the place's usual pace.
- Low activity account
- — the reviewer has almost no other reviews, photos, or Local Guide history; throwaway accounts look like this.
- Duplicate text
- — the wording is nearly identical to another review of the same place.
Verdicts are statistical estimates based on public review patterns, not accusations. Full methodology, signal definitions and known limits →
Case conclusion
What the numbers say
999 reviews examined
- Google rating
- 4.5★
- Not-flagged average
- 4.7★
- Flagged
- 21%
- Coverage
- 20%
All reviews shown by Google
794 examined reviews
205 of 999
999 of 5,034 Google reviews
“Not flagged” means no configured Revdict signal matched; it does not prove a review is genuine. Data fetched Jul 15, 2026.
Review brief
What reviews not flagged by Revdict say
Reviewers report that this Times Square-adjacent restaurant offers a lively atmosphere, friendly service from specific staff members, and popular combo meals featuring burgers and lobster rolls. While many guests praise the quality and flavor of the seafood and burgers, others mention occasional inconsistencies such as slow service during peak times or issues with dish temperature.
+ Repeated strengths
Lobster Rolls and Combos
Reviewers frequently highlight the lobster rolls and combination platters as delicious, fresh, and good value.
3 supporting reviews
4★ · 2025-05-18
Food is delicious, worth the hype and reasonable for what you get, but the service was poor and the atmosphere felt chaotic. I've never seen staff make seating people look so challenging. The smell of weed carries from outside up the stairs...
5★ · 2025-06-09
We were looking for a bite in a midtown restaurant before a show. We wanted nice hut reasonable. Burger and Lobster was perfect. It’s casual, delicious and fair priced for NYC. My wife shared the combo. We basically had surf and turf. They...
5★ · 2025-08-10
I went during restaurant week. The service was great. The food was great. The lobster burger is good. A good burger and a nice amount of lobster meat. It takes a couple of bites to decide how to feel but at the end, I enjoyed it. Sweet pot...
Staff and Service
Many reviewers praise individual staff members, particularly naming servers and bartenders like Adam and Daniel for providing attentive and welcoming hospitality.
3 supporting reviews
4★ · 2025-05-18
Fantastic place but the music was a bit too loud. Adam our server did a perfect job.
5★ · 2025-05-24
Visited burger & lobster while visiting from Chicago. Not only was the restaurant a FULL vibe playing great music, but service was phenomenal!! Shout out to Jasmine who went above and beyond to make our visit an experience to remember. If t...
5★ · 2025-06-30
Daniel the amazing Bartender and Nowshad had one of the most pleasant experience here. They have great deals very upscale restaurant with affordable prices in the heart of time square please come and visit if restaurant is booked come to th...
Atmosphere and Vibe
Guests often enjoy the trendy, clean atmosphere, music selection, and overall energetic vibe of the venue.
3 supporting reviews
1★ · 2025-05-18
Unfortunately, our visit was disappointing due to the poor hospitality from the person who seated us. He was unfriendly and seemed uninterested in welcoming us, which set a negative tone for the entire meal. First impressions matter, and th...
5★ · 2025-05-22
This place is a hit. The food is delicious, portion size will fill you up and the atmosphere is calm and friendly. It’s cleans and classy.
5★ · 2025-07-21
We had a really great experience in the bar. Daniel and the staff were great- friendly, professional and amazing service. This place is a gem and doesn’t feel like you’re in a touristy area-. Food and service were phenomenal. Happy hour is...
− Repeated complaints
Service Delays and Inattentiveness
Some reviewers report experiencing slow service, long wait times for tables despite reservations, or inattentive waitstaff.
2 supporting reviews
1★ · 2025-05-18
Unfortunately, our visit was disappointing due to the poor hospitality from the person who seated us. He was unfriendly and seemed uninterested in welcoming us, which set a negative tone for the entire meal. First impressions matter, and th...
4★ · 2025-07-15
Burger & Lobster - Bryant Park ⭐️⭐️⭐️⭐️ We really enjoyed our visit to Burger & Lobster near Bryant Park. The Wagyu bites were the highlight—tender, rich, and full of flavor. The burgers were delicious and cooked just right, and the lo...
Food Quality and Temperature
A few guests note issues with food temperature upon arrival or find certain dishes like the bisque and specific burger preparations underwhelming.
3 supporting reviews
3★ · 2025-05-30
Food was nothing special. My burger was dry and bland. Also I ordered a drink(Negroni) and it seems like they pour 2oz. Which is sad and ridiculous.
3★ · 2025-09-03
Service was spot on! Food was inexpensive, we did the combo deal. The food wasn't hot... like it's been sitting under heat lamps and just assembled on the plate. Nothing was hot. Not the wagyu burgers, not the lobster corn, not the fries,...
3★ · 2025-12-23
Staff are lovely and accommodating. Ambiance was lovely 😍. It was like being in an indoor garden. Only disappointment was the food. Burger patty is flavorless and dry, likely a 90 or 95 lean to fat ratio. Lobster came out mush. The lobster...
Drafts and Environment
Reviewers occasionally complain about cold drafts near the entrance or issues with the restaurant's heavy front door.
2 supporting reviews
5★ · 2025-12-29
Very busy at 5pm not enough searing for the location and it was freezing inside the restaurant. Cold air comes upstairs every time someone opened the lobby door.
5★ · 2026-03-17
Adam was hospitable attentive and kind! Great service and great recommendation s from Adam!
Good for
- Pre-theater dinner near Times Square
- Sharing combo platters with family or friends
- Casual drinks and happy hour at the bar
Avoid if
- You are sensitive to cold drafts near entrances during colder months
- You expect lightning-fast service during peak evening hours
- You prefer a quiet, intimate dining environment
Review anatomy
Reviews per month
| Month | Reviews | Flagged |
|---|---|---|
| May ’25 | 43 | 3 |
| Jun ’25 | 85 | 14 |
| Jul ’25 | 120 | 24 |
| Aug ’25 | 101 | 17 |
| Sep ’25 | 49 | 12 |
| Oct ’25 | 92 | 20 |
| Nov ’25 | 64 | 10 |
| Dec ’25 | 56 | 13 |
| Jan ’26 | 69 | 12 |
| Feb ’26 | 35 | 4 |
| Mar ’26 | 46 | 12 |
| Apr ’26 | 60 | 15 |
| May ’26 | 75 | 26 |
| Jun ’26 | 73 | 16 |
| Jul ’26 | 31 | 7 |
Rating distribution
Evidence
- review drive 12 five-star reviews on 2025-10-04 vs avg 1.7/day, 7 of them name a staff member; 10 five-star reviews on 2026-05-01 vs avg 2.0/day, 8 of them name a staff member weight 0.5
- low activity account 188 reviews flagged weight 0.8
- generic account 2 reviews flagged weight 1
Flagged reviews
Showing the 10 most suspicious of 205 flagged reviews.
Carlos B.
158 reviews · Local Guide
★★★★★
2026-03-29
First. Thanks to Christian our server who was outstanding, thanks also Anya, the manager, who made us feel as if we were home with old friends having an excellent dinner. My wife and I had the east coast oysters as our appetizer and they were just delicious. Horseradish, Tabasco, cocktail sauce and...
James Cooke
14 reviews · Local Guide
★★★★★
2026-06-18
We had a really great experience overall. The food was delicious, and both servers took great care of us—friendly, attentive, and just easy to deal with. Drinks were also spot on and well made. Service was quick, which we appreciated, and the atmosphere was really pleasant and relaxed. Everything ca...
Lawanna Byrd
2 reviews
★★★★★
2025-10-04
The service was exceptional and food taste amazing!
Lisa Rhone
1 review
★★★★★
2025-10-04
Fantastic service by Adam. He took great care of us and the food was delicious!
Emily Mojica
1 review
★★★★★
2025-10-04
Great food and loved the ambience! Adam was my server and truly made the experience exceptional.
Tiffiani frye
2 reviews
★★★★★
2025-10-04
Adam is an absolute treasure! He is knowledgeable, wonderful personality and the ideal ambassador for your restaurant. As an employer, I would have him leading a training division on customer service! Adam @ the store in NY - Bryant Park is a delight.
Chase
1 review
★★★★★
2025-10-04
Adam was amazing !! Knowledgeable and friendly great suggestions
Nick Heyburn
1 review
★★★★★
2026-05-01
Daniel is a beast
Kyle Johnson
2 reviews
★★★★★
2026-05-01
Daniel, Maura , Nowsha were amazing!!
Jennifer MacLennan
1 review
★★★★★
2025-06-09
Thx Maria
Report generated Jul 15, 2026. Reviews change — you can request a fresh investigation.
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