Caffe Napoli
Italian restaurant · 191 Hester St, New York, NY 10013, United States · United States
★ 4.1 on Google · 2,757 reviews · View on Google Maps
Manipulation score
CleanCompleted Jul 19, 2026 · 116 reviews flagged
How this score works
The score estimates how strongly this place's review record matches known manipulation patterns, from 0 (no signs) to 100. Verdicts: Clean below 40, Suspicious from 40, Likely Manipulated from 70; Review Drive when the flags are mostly staff asking customers for named reviews. It rises with the share of reviews flagged and how suspicious each one is.
- Burst
- — an abnormal spike of five-star reviews in a single day compared to the place's usual pace.
- Low activity account
- — the reviewer has almost no other reviews, photos, or Local Guide history; throwaway accounts look like this.
- Duplicate text
- — the wording is nearly identical to another review of the same place.
Verdicts are statistical estimates based on public review patterns, not accusations. Full methodology, signal definitions and known limits →
Case conclusion
What the numbers say
1,000 reviews examined
- Google rating
- 4.1★
- Not-flagged average
- 4.1★
- Flagged
- 12%
- Coverage
- 36%
All reviews shown by Google
884 examined reviews
116 of 1,000
1,000 of 2,757 Google reviews
“Not flagged” means no configured Revdict signal matched; it does not prove a review is genuine. Data fetched Jul 19, 2026.
Review brief
What reviews not flagged by Revdict say
Caffe Napoli is a popular corner spot in Little Italy offering a variety of pasta, pizza, and classic desserts. While many visitors praise the lively atmosphere, friendly service, and delicious food, others report concerns regarding high prices, small portions, and automatically added gratuities.
+ Repeated strengths
Pasta & Entrees
Reviewers frequently praise dishes like the pesto gnocchi, ravioli, and fresh pasta.
2 supporting reviews
5★ · 2022-12-06
pesto gnocchi is 🔥
5★ · 2022-12-09
Porcini Ravioli is to die for.
Desserts & Coffee
The cannoli, pastries, and cappuccino receive widespread acclaim for taste and quality.
2 supporting reviews
5★ · 2022-12-15
Great Cappuccino, cannoli and creme brulee. Service was also great with a happy staff.
5★ · 2022-12-23
Best cannoli in town!
Atmosphere & Service
Many guests highlight the welcoming staff, vibrant street-view seating, and cozy environment.
3 supporting reviews
5★ · 2023-02-18
Ran into Giuseppe walking by looking for good food and I must say GREAT DECISION trying this place! Food is 50/10, amazing hospitality, drinks are great, and the vibe is definitely “ homey”. No wonder, It’s Grandmas recipes! Manager came ov...
4★ · 2023-02-16
Your little Italy experience starts here!
5★ · 2023-07-15
Excellent, authentic Italian restaurant in the heart of Little Italy. Great food, service, and atmosphere. Highly recommended.
− Repeated complaints
Automatic Gratuity
Reviewers report frustration over an 18% to 20% service fee added automatically to bills without advance notice.
3 supporting reviews
1★ · 2022-12-21
Two pasta dishes at $21 and $24, okay. Two glasses of red wine at $24...okay. The 18% gratuity they add directly to the bill... In short, it costs $100 for two people. I think this restaurant is a tourist trap... DON'T GO!
1★ · 2023-01-15
In short, eating there was a very, very bad experience! First of all, the service was terrible, and the pizza was just like Pizza Hut—only worse and drier. It was crumbling like crazy, which is not what you expect in an Italian restaurant....
1★ · 2023-04-08
They included 20% of gratuity on the bill… Dishonest way to work.
Portion Sizes & Value
Several patrons mention that portions feel small for the price, describing the experience as a tourist trap.
1 supporting review
2★ · 2022-12-19
Good Food but Very small portions and very high $$$$ Rather stick to Puglia!
Good for
- Cannolis and espresso
- Outdoor people-watching in Little Italy
- Casual lunch or dessert stops
Avoid if
- You are looking for budget-friendly dining
- You dislike pre-added mandatory service charges
- You expect consistently authentic pizza and pasta
Review anatomy
Reviews per month
| Month | Reviews | Flagged |
|---|---|---|
| Dec ’22 | 22 | 2 |
| Jan ’23 | 30 | 0 |
| Feb ’23 | 16 | 0 |
| Mar ’23 | 28 | 2 |
| Apr ’23 | 28 | 0 |
| May ’23 | 30 | 3 |
| Jun ’23 | 15 | 2 |
| Jul ’23 | 30 | 1 |
| Aug ’23 | 20 | 3 |
| Sep ’23 | 38 | 2 |
| Oct ’23 | 23 | 2 |
| Nov ’23 | 19 | 1 |
| Dec ’23 | 31 | 2 |
| Jan ’24 | 20 | 3 |
| Feb ’24 | 15 | 0 |
| Mar ’24 | 22 | 1 |
| Apr ’24 | 16 | 1 |
| May ’24 | 27 | 2 |
| Jun ’24 | 21 | 0 |
| Jul ’24 | 24 | 1 |
| Aug ’24 | 27 | 6 |
| Sep ’24 | 25 | 3 |
| Oct ’24 | 0 | 0 |
| Nov ’24 | 5 | 1 |
| Dec ’24 | 27 | 3 |
| Jan ’25 | 17 | 4 |
| Feb ’25 | 16 | 0 |
| Mar ’25 | 43 | 11 |
| Apr ’25 | 32 | 2 |
| May ’25 | 19 | 3 |
| Jun ’25 | 26 | 4 |
| Jul ’25 | 32 | 3 |
| Aug ’25 | 17 | 1 |
| Sep ’25 | 26 | 1 |
| Oct ’25 | 23 | 4 |
| Nov ’25 | 18 | 3 |
| Dec ’25 | 58 | 21 |
| Jan ’26 | 23 | 0 |
| Feb ’26 | 14 | 2 |
| Mar ’26 | 9 | 3 |
| Apr ’26 | 19 | 7 |
| May ’26 | 14 | 2 |
| Jun ’26 | 26 | 3 |
| Jul ’26 | 9 | 1 |
Rating distribution
Evidence
- review drive 6 five-star reviews on 2025-03-30 vs avg 1.2/day, 4 of them name a staff member; 7 five-star reviews on 2025-12-08 vs avg 0.7/day, 6 of them name a staff member; 5 five-star reviews on 2025-12-09 vs avg 0.9/day, 3 of them name a staff member; 7 five-star reviews on 2026-04-17 vs avg 0.4/day, 7 of them name a staff member weight 0.5
- low activity account 101 reviews flagged weight 0.8
- generic account 2 reviews flagged weight 1
Flagged reviews
Showing the 10 most suspicious of 116 flagged reviews.
A. C.B.
132 reviews · Local Guide
★★★★★
2023-08-13
In the middle of touristy Little Italy this is a delightful authentic restaurant. Staff is very friendly, food is good and the cost of a drink are reasonable....compared to those nearbye which were almost double some months ago. A nice place to get some food and a little rest during a day out in tow...
Deana Bottei
296 reviews · Local Guide
★★★★★
2024-03-30
Awesome family owned restaurant right in Little Italy. Fantastic atmosphere and phenomenal homemade food and dessert options. We'll definitely go back!
Rachael Harris
2 reviews
★★★★★
2025-03-30
Great food and drinks
Lovisa Ramsten
1 review
★★★★★
2025-03-30
Pepe was a great server, the food was really good!
Rhonda Keefer
1 review
★★★★★
2025-12-08
The food was amazing and portions were very generous. The atmosphere was very welcoming and the entire staff was extremely friendly!! Daniel is top notch. My sister is gluten free and there were very accommodating to make sure she was happy!!
haylee hirt
1 review
★★★★★
2025-12-08
So delicious!!! Best service, delicious food ,& tasty drinks! Overall 10/10 , from out of town this was our first stop great Italian restaurant , Daniel our server was the best!!!
Wayne Clark
2 reviews
★★★★★
2025-12-09
Lovely people, Jeffrey was friendly & the food was delicious!
Lily Dodge
1 review
★★★★★
2026-04-17
Daniel was the best!!
Elizabeth Freund
2 reviews
★★★★★
2026-04-17
Daniel is an amazing worker! Ask for him when you come it will NOT disappoint. My food was amazing and the atmosphere WAS TOP NOTCHHHHHH! Everyone at the restaurant was spectacular. You won’t be disappointed!!!
Arianna Kulick
2 reviews
★★★★★
2026-04-17
Daniel was the most spectacular server!!! Best night my girls and I could’ve asked for, god bless his heart! He helped my friend decide on her meal (she is super indecisive), got a a special drink (pink sangria🥂) and took pictures of us on our bedazzled digital camera😎😎! Ask for Daniel as your se...
Report generated Jul 19, 2026. Reviews change — you can request a fresh investigation.
More investigations in United States
Triad Heating & Cooling, Inc.
48Greensboro · United States
Suspicious
Southern Homes Heating & Air
26Stokesdale · United States
Clean
Fast Air Repair
31Ocala · United States
Clean
Nūdl
12Bedford · United States
Clean
Safeguard Roofing
63Bohemia · United States
Suspicious
Right Angle Roofing & Siding
61Patchogue · United States
Suspicious