Eataly
Restaurant · 101 Liberty St, New York, NY 10007, United States · United States
★ 4.2 on Google · 6,481 reviews · View on Google Maps
Manipulation score
CleanCompleted Jul 15, 2026 · 67 reviews flagged
How this score works
The score estimates how strongly this place's review record matches known manipulation patterns, from 0 (no signs) to 100. Verdicts: Clean below 40, Suspicious from 40, Likely Manipulated from 70; Review Drive when the flags are mostly staff asking customers for named reviews. It rises with the share of reviews flagged and how suspicious each one is.
- Burst
- — an abnormal spike of five-star reviews in a single day compared to the place's usual pace.
- Low activity account
- — the reviewer has almost no other reviews, photos, or Local Guide history; throwaway accounts look like this.
- Duplicate text
- — the wording is nearly identical to another review of the same place.
Verdicts are statistical estimates based on public review patterns, not accusations. Full methodology, signal definitions and known limits →
Case conclusion
What the numbers say
999 reviews examined
- Google rating
- 4.2★
- Not-flagged average
- 4.0★
- Flagged
- 7%
- Coverage
- 15%
All reviews shown by Google
932 examined reviews
67 of 999
999 of 6,481 Google reviews
“Not flagged” means no configured Revdict signal matched; it does not prove a review is genuine. Data fetched Jul 15, 2026.
Review brief
What reviews not flagged by Revdict say
Eataly NYC Downtown offers a popular, vibrant market and dining concept featuring authentic Italian dishes, fresh pasta, and pizza with stunning views of the WTC memorial. However, visitors frequently report mixed service experiences, high prices, and occasional issues with food consistency and small portions.
+ Repeated strengths
Pizza and Fresh Pasta
Reviewers consistently praise the quality of the freshly made pasta and authentic wood-fired pizzas, highlighting dishes like the Margherita and various pasta options as standout highlights.
3 supporting reviews
5★ · 2024-07-10
The food at this restaurant offers an authentic feel of an Italian fine dining eatery. The standout dish is the Margherita with fresh burrata, which is one of the best pizzas I’ve had in NYC. If you can't decide, this option will never disa...
5★ · 2024-07-16
Very good food and service! They were quick with our food, and the Foccacia bread was SO GOOD!!! My mouth is watering as im writing this. 😩The 4 cheese pizza was so crispy and the cheese was very melty. Ive never eaten gnocchi before and i...
5★ · 2025-07-02
Eataly is a vibrant culinary destination that brings the best of Italian food, culture, and shopping under one roof. Whether you're stopping in for a quick espresso, a sit-down meal, or browsing the marketplace for high-quality ingredients,...
Atmosphere and Views
The location provides a lively, immersive Italian market experience alongside impressive, scenic views of downtown Manhattan and the 9/11 Memorial plaza.
2 supporting reviews
5★ · 2024-07-10
My mom favorite place! Real Italian food, friendly staff and amazing atmosphere with awesome views ❤️ highly recommend!
5★ · 2026-06-18
Absolutely amazing , the Italian food is so fresh and full of flavor. I love all the fresh choices in the market setup—so many options and everything looks super high quality. It’s honestly hard to pick because everything feels so good. And...
Marketplace Variety
Customers appreciate the extensive selection of imported Italian goods, cheeses, cured meats, and fresh groceries available to explore and purchase.
1 supporting review
5★ · 2024-07-18
All I can say is bring extra bags and money. I only went for busiate and Mole cola. Yeah, I went home with more. First, come hungry, they have everything from casual eating to fine dining. There's a bar and wine shop too. Endless amounts of...
− Repeated complaints
Customer Service and Management
Multiple reviewers report encountering rude, unaccommodating behavior or aggressive attitudes from front-of-house staff and management.
3 supporting reviews
1★ · 2024-07-21
My recent visit to Eatly was highly disappointing due to the rude behavior of the host/ manager . On Saturday night around 9 PM, my husband and I walked in for dinner. As we waited for the host, who was nowhere to be seen, a busboy kindly o...
1★ · 2024-08-01
My sister was visiting NYC for the first time, after walking all morning we went to have a late lunch at Eataly WTC, my sister was a little dizzy and dehydrated and her right foot was extremely swollen; I told her to have a seat at the Pizz...
1★ · 2025-09-21
Manager named Diego totally ruined the whole dining experience. We had the reservation and came here. He said he had on one serving us. Ignored us twice when we requested something. Took them 14 minutes to get us the check on our way out. W...
High Prices and Value
Dishes and marketplace items are frequently described as overpriced for the portion sizes and quality delivered.
3 supporting reviews
1★ · 2024-07-10
Overpriced and confusingly arranged
2★ · 2024-08-13
Service was the best thing, Adriana was pleasant, attentive, and very professional. Food is "ok" - it comes so quickly that there's a bunch of precooking going on, not exactly fine Italian cooking. The prices for what is served are crazy....
4★ · 2026-04-01
Didn't love it. Over priced small portions. The pizza was good, not great. Nice view of the memorial.
Inconsistent Food Quality
Some guests note that certain items can be bland, excessively salty, or poorly prepared, such as undercooked or burnt pizza crusts.
2 supporting reviews
2★ · 2024-07-13
How are the pastas not good at a place like this? Both times the noodles were undercooked
2★ · 2024-07-20
The food here is horrible for how good the ingredients are. Pizza and pasta were bland and overpriced. You’re better off buying the ingredients and cooking yourself. Atmosphere is the only positive.
Good for
- Browsing authentic Italian grocery products and specialty items
- Enjoying wood-fired pizzas and fresh handmade pasta
- Experiencing a lively market atmosphere with scenic views
Avoid if
- You are sensitive to high prices and small portion sizes
- You dislike crowded, chaotic food hall environments
- You expect consistently warm and attentive table service
Review anatomy
Reviews per month
| Month | Reviews | Flagged |
|---|---|---|
| Jul ’24 | 30 | 0 |
| Aug ’24 | 49 | 2 |
| Sep ’24 | 36 | 4 |
| Oct ’24 | 32 | 4 |
| Nov ’24 | 40 | 3 |
| Dec ’24 | 32 | 3 |
| Jan ’25 | 31 | 2 |
| Feb ’25 | 20 | 0 |
| Mar ’25 | 27 | 0 |
| Apr ’25 | 31 | 1 |
| May ’25 | 32 | 0 |
| Jun ’25 | 40 | 4 |
| Jul ’25 | 47 | 6 |
| Aug ’25 | 49 | 1 |
| Sep ’25 | 42 | 8 |
| Oct ’25 | 35 | 5 |
| Nov ’25 | 28 | 1 |
| Dec ’25 | 59 | 5 |
| Jan ’26 | 27 | 3 |
| Feb ’26 | 28 | 1 |
| Mar ’26 | 40 | 3 |
| Apr ’26 | 74 | 4 |
| May ’26 | 67 | 2 |
| Jun ’26 | 57 | 2 |
| Jul ’26 | 46 | 3 |
Rating distribution
Evidence
- low activity account 63 reviews flagged weight 0.8
- generic account 4 reviews flagged weight 1
Flagged reviews
Showing the 10 most suspicious of 67 flagged reviews.
Ilona Darek
146 reviews · Local Guide
★★★★★
2024-10-05
I like this store a lot. They have delicious food, nice service and always fresh products. You can also grab there a wine and a bite.
Caro Geffroy
260 reviews · Local Guide
★★★★★
2025-07-29
When I find myself in this neighborhood again, I'll definitely return. Their dining area features ample seating options. The food preparation is superb at Eataly. The staff's customer attention is what keeps people returning. We're planning another visit.
Constantina Rizou
15 reviews · Local Guide
★★★★★
2026-05-02
We had dinner.The food was delicious,exactly as Italian dishes should be. We had Bolognese and Polo Milanese. The prices were also decent. Highly recommended for families.
James Cooke
14 reviews · Local Guide
★★★★★
2026-06-18
Absolutely amazing , the Italian food is so fresh and full of flavor. I love all the fresh choices in the market setup—so many options and everything looks super high quality. It’s honestly hard to pick because everything feels so good. And the view? Just stunning ✨ it really makes the whole experi...
Mats De Meersman
2 reviews
★☆☆☆☆
2024-08-13
I would not recommend this place. What started with very friendly and welcoming service turned into a negative experience. The food was okay, although the portions could have been larger compared to what you pay for them. Furthermore, it was very unpleasant when plates were already being cleared be...
roman duthil
1 review
★☆☆☆☆
2024-08-16
You have to go for the view because my pizza was cold and it's the first restaurant where it's impossible to reheat our baby's food.
Sandro Favero
1 review
★★★★★
2024-09-02
Exceptional location, close to Ground Zero. Well-designed ambiance. Homemade food. Beautiful poster for Italy, congratulations.
Jj Q
1 review
★☆☆☆☆
2024-09-10
The dinning environment is nice, food is ok. The main complaint is that I treat friend for dinner so that I didn’t check the bill carefully, the waitress Eliana took the chance to charge an extra dish which was never ordered or served. Such a sneaky maneuver!!!!! Going through the other reviews, it...
Ann Platler
2 reviews
★★★★★
2024-10-24
Jeromy Custodio
1 review
★★★★★
2024-10-31
Our server Jay is very accommodating. Nice food and great service. Definitely will come back.
Report generated Jul 15, 2026. Reviews change — you can request a fresh investigation.
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