Five Guys
Fast food restaurant · 253 W 42nd St, New York, NY 10036, United States · United States
★ 4.3 on Google · 5,796 reviews · View on Google Maps
Manipulation score
CleanCompleted Jul 15, 2026 · 52 reviews flagged
How this score works
The score estimates how strongly this place's review record matches known manipulation patterns, from 0 (no signs) to 100. Verdicts: Clean below 40, Suspicious from 40, Likely Manipulated from 70; Review Drive when the flags are mostly staff asking customers for named reviews. It rises with the share of reviews flagged and how suspicious each one is.
- Burst
- — an abnormal spike of five-star reviews in a single day compared to the place's usual pace.
- Low activity account
- — the reviewer has almost no other reviews, photos, or Local Guide history; throwaway accounts look like this.
- Duplicate text
- — the wording is nearly identical to another review of the same place.
Verdicts are statistical estimates based on public review patterns, not accusations. Full methodology, signal definitions and known limits →
Case conclusion
What the numbers say
1,000 reviews examined
- Google rating
- 4.3★
- Not-flagged average
- 4.2★
- Flagged
- 5%
- Coverage
- 17%
All reviews shown by Google
948 examined reviews
52 of 1,000
1,000 of 5,796 Google reviews
“Not flagged” means no configured Revdict signal matched; it does not prove a review is genuine. Data fetched Jul 15, 2026.
Review brief
What reviews not flagged by Revdict say
Reviewers report that this location serves fresh, juicy burgers and generous portions of fries, alongside customizable toppings and free peanuts. However, many visitors mention that the restaurant is frequently crowded, noisy, and expensive, with inconsistent cleanliness and varied customer service experiences.
+ Repeated strengths
Burgers
Reviewers consistently praise the burgers as fresh, juicy, and delicious.
3 supporting reviews
4★ · 2023-09-02
This burger brand is known as one of America's top three burger chains, along with Shake Shack and In-N-Out. Located on West 42nd Street, the store is nestled deep inside. They make your burger fresh to order. You can order your favorite re...
5★ · 2023-09-08
Good service and delicious snacks.
5★ · 2025-06-26
Always great Burgers
Fries
Reviewers frequently highlight the enormous, crispy, and generous portions of fries.
2 supporting reviews
5★ · 2023-09-03
A luxurious burger that you can configure to your own liking. The portion of fries is enormous. The postmix with dozens of types of drinks is just the icing on the cake. It's a shame that the environment is so uncomfortable, but almost all...
5★ · 2023-09-24
What a fantastic place this is! Delicious burgers, perfect fries, and amazing milkshakes! Plus, unlimited soft drinks and a huge selection, including plenty of zero! Definitely 5 stars!
Customization and Extras
Reviewers appreciate the ability to fully customize burger toppings and enjoy free peanuts and fountain drink refills.
2 supporting reviews
5★ · 2023-09-03
A luxurious burger that you can configure to your own liking. The portion of fries is enormous. The postmix with dozens of types of drinks is just the icing on the cake. It's a shame that the environment is so uncomfortable, but almost all...
4★ · 2025-10-05
Thank you for staying open so late to feed us intoxicated fools! ATMOSPHERE: If you've seen one, you've seen them all. Big dining area, all you can eat roasted peanuts, messy by closing time. FOOD: Cheeseburger With everything! That inclu...
− Repeated complaints
Crowds and Seating
Reviewers report that the restaurant is frequently overcrowded, noisy, and difficult to find a clean place to sit.
2 supporting reviews
3★ · 2023-10-30
Nothing special about the food, just one more American style food, better than McDonalds, Burger King and some other. Considering that place is in NYC, a lot of people it was hard to get the place to sit.
4★ · 2025-11-09
Overcrowded dew to location. Men's restroom out of service. There is no free peanuts as in the other location are provided.
High Prices
Reviewers frequently complain that the food is expensive and overpriced for fast food.
1 supporting review
5★ · 2023-08-26
Prices in New York are expensive, but the food is good.
Good for
- Late-night bites
- Customizable fast food
- Large portions of fries
Avoid if
- Looking for a quiet, spacious dining environment
- Shopping on a tight budget
- Needing fast and attentive customer service during peak hours
Review anatomy
Reviews per month
| Month | Reviews | Flagged |
|---|---|---|
| Aug ’23 | 2 | 0 |
| Sep ’23 | 16 | 0 |
| Oct ’23 | 20 | 1 |
| Nov ’23 | 24 | 1 |
| Dec ’23 | 16 | 0 |
| Jan ’24 | 21 | 1 |
| Feb ’24 | 25 | 1 |
| Mar ’24 | 30 | 1 |
| Apr ’24 | 30 | 0 |
| May ’24 | 36 | 3 |
| Jun ’24 | 43 | 3 |
| Jul ’24 | 27 | 0 |
| Aug ’24 | 35 | 0 |
| Sep ’24 | 26 | 0 |
| Oct ’24 | 44 | 1 |
| Nov ’24 | 30 | 3 |
| Dec ’24 | 26 | 1 |
| Jan ’25 | 40 | 2 |
| Feb ’25 | 21 | 1 |
| Mar ’25 | 26 | 1 |
| Apr ’25 | 33 | 3 |
| May ’25 | 32 | 1 |
| Jun ’25 | 24 | 2 |
| Jul ’25 | 45 | 4 |
| Aug ’25 | 20 | 1 |
| Sep ’25 | 26 | 2 |
| Oct ’25 | 29 | 2 |
| Nov ’25 | 28 | 3 |
| Dec ’25 | 29 | 2 |
| Jan ’26 | 25 | 3 |
| Feb ’26 | 24 | 1 |
| Mar ’26 | 20 | 2 |
| Apr ’26 | 26 | 1 |
| May ’26 | 53 | 2 |
| Jun ’26 | 30 | 1 |
| Jul ’26 | 18 | 2 |
Rating distribution
Evidence
- low activity account 52 reviews flagged weight 0.8
Flagged reviews
Showing the 10 most suspicious of 52 flagged reviews.
Shayna Gilmore
1 review
★★★★★
2023-10-04
Ismaila gives the BESTTTTT customer service ! He made me feel very welcomed and also made me spend more money than I planned it was wonderful!
Esteban GICQUEL
2 reviews
★★★★★
2024-01-09
J Nazca Palace
2 reviews
★☆☆☆☆
2024-05-19
Jolie Nunez
1 review
★★★★★
2024-06-03
fries 😋
Ava LaValle
2 reviews
★★★★★
2024-06-07
They are open late so it’s good to go after late events if you’re starving. The staff is also nice!
Thaísa Almeida
2 reviews
★★★★★
2024-06-16
Romain Davazoglou
1 review
★★★★★
2024-10-31
Xavier Ceballos
2 reviews
★★★★★
2024-11-06
Baye t niang
1 review
★★★★★
2024-11-12
Wilfredo Rodriguez
1 review
★★★★★
2024-12-07
Report generated Jul 15, 2026. Reviews change — you can request a fresh investigation.
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