Hard Rock Cafe
American restaurant · 1501 Broadway, New York, NY 10036, United States · United States
★ 4.4 on Google · 24,938 reviews · View on Google Maps
Manipulation score
CleanCompleted Jul 15, 2026 · 112 reviews flagged
How this score works
The score estimates how strongly this place's review record matches known manipulation patterns, from 0 (no signs) to 100. Verdicts: Clean below 40, Suspicious from 40, Likely Manipulated from 70; Review Drive when the flags are mostly staff asking customers for named reviews. It rises with the share of reviews flagged and how suspicious each one is.
- Burst
- — an abnormal spike of five-star reviews in a single day compared to the place's usual pace.
- Low activity account
- — the reviewer has almost no other reviews, photos, or Local Guide history; throwaway accounts look like this.
- Duplicate text
- — the wording is nearly identical to another review of the same place.
Verdicts are statistical estimates based on public review patterns, not accusations. Full methodology, signal definitions and known limits →
Case conclusion
What the numbers say
1,000 reviews examined
- Google rating
- 4.4★
- Not-flagged average
- 4.2★
- Flagged
- 11%
- Coverage
- 4%
All reviews shown by Google
888 examined reviews
112 of 1,000
1,000 of 24,938 Google reviews
“Not flagged” means no configured Revdict signal matched; it does not prove a review is genuine. Data fetched Jul 15, 2026.
Review brief
What reviews not flagged by Revdict say
Reviewers report that the venue offers a lively atmosphere filled with music and iconic rock memorabilia in Times Square. While many praise the friendly servers and tasty burgers or ribs, others encounter slow service, long waits despite reservations, and high prices.
+ Repeated strengths
Atmosphere and Memorabilia
Reviewers enjoy the vibrant energy, cool decor, and extensive collection of rock memorabilia and guitars.
2 supporting reviews
4★ · 2025-09-17
Good place to have a good meal and enjoy good music. I must say that their fries are crunchy and delicious!
5★ · 2025-10-12
Beautiful location amidst the lights
Friendly Service
Many reviewers highlight specific servers and bartenders who provide attentive, welcoming, and energetic service.
2 supporting reviews
5★ · 2025-10-07
I returned to this fantastic place after a year. Everything is as it was before. The atmosphere is welcoming, the staff highly professional, friendly, and attentive. Carlos in particular took great care of us. The food is tasty and high-qua...
5★ · 2025-10-16
Excellent Service from Dashawna at Hard Rock Café New York! 🌟 We had an amazing experience thanks to our server Dashawna. She was incredibly attentive, always checking in to make sure everything was perfect, and did it all with such warmt...
Food Quality
Classic items like burgers, ribs, and fries receive frequent praise for being flavorful and satisfying.
3 supporting reviews
5★ · 2025-10-07
I returned to this fantastic place after a year. Everything is as it was before. The atmosphere is welcoming, the staff highly professional, friendly, and attentive. Carlos in particular took great care of us. The food is tasty and high-qua...
4★ · 2025-10-07
Food was subpar, especially given the big city expectation but the service and atmosphere was amazing
5★ · 2025-12-10
We tried their Ribs and pulled pork, and every single item was amazing. Everything was full of flavor, served in generous portions, and arrived piping hot. The food tasted fresh and truly exceeded our expectations.
− Repeated complaints
Slow and Rude Service
Reviewers frequently complain about long wait times, uncommunicative hosts, and inattentive or rude staff.
1 supporting review
1★ · 2025-10-14
It’s the first time that me and my wife visited this restaurant , and it’s so Disappointing OMG !!! First of all we waited more than Twenty minutes that they will call us to get a table ticket and then five to ten minutes until some waiter...
Pricing and Value
Multiple reviewers state that the food and drinks are overpriced for the quality provided.
2 supporting reviews
1★ · 2025-09-20
Atmosphere was okay. Food acceptable. Service was SLOOOOOW. They handed my daughter a bowl of food so hot it burned her hands. Lemon drop cocktail couldn't drink. It smelled like some kind of kitchen cleaner. I asked to speak with a manager...
3★ · 2025-10-25
Alright, but the prices are ridiculous. I understand it’s time square, but I’m paying steakhouse prices for a burger, nachos and some sweets it’s ridiculous. Almost $25 in liquids non alcoholic on top of my food. There should be no reason a...
Noise and Temperature
Reviewers note that the restaurant can be excessively loud and uncomfortably cold due to air conditioning.
2 supporting reviews
4★ · 2025-10-25
The restaurant is very large and the music is very loud. I ordered a double-headed chicken, which was delicious and worth trying. The service and staff were excellent.
2★ · 2026-01-12
Food was not great. It was packed. And loud. And so warm inside. It was uncomfortable. Could barely make it through the meal and then needed to leave immediately. Purchased the extra photo package in my reservation and was never offered it....
Good for
- Fans of rock memorabilia and music history
- Casual family meals or groups wanting classic American food
- Buying branded merchandise and souvenirs
Avoid if
- You are looking for a quiet, intimate dining experience
- You are on a tight schedule and cannot risk slow service
- You expect gourmet cuisine for high tourist-area prices
Review anatomy
Reviews per month
| Month | Reviews | Flagged |
|---|---|---|
| Sep ’25 | 33 | 1 |
| Oct ’25 | 119 | 16 |
| Nov ’25 | 94 | 11 |
| Dec ’25 | 103 | 13 |
| Jan ’26 | 84 | 6 |
| Feb ’26 | 63 | 7 |
| Mar ’26 | 83 | 10 |
| Apr ’26 | 94 | 8 |
| May ’26 | 134 | 21 |
| Jun ’26 | 121 | 13 |
| Jul ’26 | 72 | 6 |
Rating distribution
Evidence
- low activity account 107 reviews flagged weight 0.8
- duplicate text 2 reviews flagged weight 0.9
- generic account 3 reviews flagged weight 1
Flagged reviews
Exhibit — 2 reviews, near-identical wording
Great location right on time square. Not much more to say about hard rock that hasn't been said before. We went during the week. We might have waited a couple of minutes to be seated. I've been to multiple locations for Hard Rock and this by far was one of the larger locations I've been to. We sat a...
- Diego Perez ★★★★★ 2026-01-01 suspicion 90
- Erick Lala ★★★★★ 2026-02-21 suspicion 90
Showing the 10 most suspicious of 110 remaining flagged reviews.
HANYOON PARK
25 reviews · Local Guide
★★★★★
2026-04-29
Aliriza Karpuzcu
122 reviews · Local Guide
★★★★★
2026-05-28
The portions are very large and delicious, and although there are empty tables inside, you wait outside to maintain high service quality. Or, go by appointment and avoid waiting altogether.
Kent Woo
260 reviews · Local Guide
★★★★★
2026-06-02
Check online to see if any DJ or any social event that's happening, It'll be great to be in the grand ballroom.
go leadpro
1 review
★★★★★
2026-03-21
Great experience. The Coinheads rocked the stage! Saw Seaton Hancock playing sax.
Bianca Aguiar
2 reviews
★☆☆☆☆
2026-07-07
Extremely disappointing experience at Hard Rock on Sunday, July 5, during the Brazil vs. Norway match. This review is not about the game’s outcome, but about the unacceptable way customers were treated. Due to a reservation system issue, tables that appeared available online disappeared when we arr...
Bethany Cook
2 reviews
★☆☆☆☆
2026-07-08
The absolute worst experience ever! Our server was extremely rude and blew the entire time. Did not offer refills and acted mad when we asked. Stay away unless you want mid-food quality and terrible service!
livro da evelyn
1 review
★☆☆☆☆
2026-07-06
I had one of the worst customer service experiences I’ve ever had at the Hard Rock Cafe in Times Square while watching the Brazil World Cup match. The staff repeatedly spoke to us in an incredibly disrespectful and condescending way, saying things like, “I don’t want to repeat myself,” “How many ti...
Esmeralda Leon
2 reviews
★☆☆☆☆
2026-07-06
The food was good, but unfortunately, the manager's service was terrible. In such a diverse country, free from any way of thinking, dressing, or speaking different languages, it's not bilingual. The people who help you make reservations look at you badly if they don't understand you. The manager, in...
igor oliveira
1 review
★★★★★
2026-07-01
Renee Reilly
1 review
★★★★★
2026-06-27
Greeter at outside kiosk is very kind!
Report generated Jul 15, 2026. Reviews change — you can request a fresh investigation.
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