Hole In The Wall - Flatiron
Restaurant · 37 W 24th St, New York, NY 10010, United States · United States
★ 4.7 on Google · 4,308 reviews · View on Google Maps
Manipulation score
CleanCompleted Jul 19, 2026 · 193 reviews flagged
How this score works
The score estimates how strongly this place's review record matches known manipulation patterns, from 0 (no signs) to 100. Verdicts: Clean below 40, Suspicious from 40, Likely Manipulated from 70; Review Drive when the flags are mostly staff asking customers for named reviews. It rises with the share of reviews flagged and how suspicious each one is.
- Burst
- — an abnormal spike of five-star reviews in a single day compared to the place's usual pace.
- Low activity account
- — the reviewer has almost no other reviews, photos, or Local Guide history; throwaway accounts look like this.
- Duplicate text
- — the wording is nearly identical to another review of the same place.
Verdicts are statistical estimates based on public review patterns, not accusations. Full methodology, signal definitions and known limits →
Case conclusion
What the numbers say
1,000 reviews examined
- Google rating
- 4.7★
- Not-flagged average
- 4.8★
- Flagged
- 19%
- Coverage
- 23%
All reviews shown by Google
807 examined reviews
193 of 1,000
1,000 of 4,308 Google reviews
“Not flagged” means no configured Revdict signal matched; it does not prove a review is genuine. Data fetched Jul 19, 2026.
Review brief
What reviews not flagged by Revdict say
Reviewers frequently highlight the restaurant's appealing atmosphere, generous portions, and tasty menu options such as avocado toast, burgers, and breakfast bowls. However, some patrons report inconsistencies with table seating, billing practices, and occasional service delays.
+ Repeated strengths
Atmosphere and Vibe
Reviewers often praise the venue's cute, relaxing, and lively ambiance.
2 supporting reviews
5★ · 2026-01-30
Food was spectacular… great atmosphere and vibe. Servers are great.
5★ · 2026-07-13
Amazing Ambiance!
Food Quality and Portions
Many diners note that the food is flavorful and served in very generous portions.
1 supporting review
5★ · 2026-06-14
Great music, awesome atmosphere The food was delicious and the portions are very generous Lots of drink options and a very good variety of breakfast foods
Friendly Staff
Numerous reviews mention that specific servers are welcoming, attentive, and helpful.
2 supporting reviews
4★ · 2026-02-07
Staff very nice and professional.
5★ · 2026-05-23
Our server Anthony was great, he helped us with the baby and helpful suggestions on the menu. The food was delicious.
− Repeated complaints
Drafty Seating Near Entrances
Reviewers report that tables located near the front door get very cold during winter months.
3 supporting reviews
3★ · 2026-01-30
Had very high expectations given it was 4.7 stars. Service was fantastic. The atmosphere is nice. However, the two seater tables are right in front of an entrance hallway which means there is a draught that is very cold in winter. This defi...
4★ · 2026-02-16
Really nice place and atmosphere, friendly staff. enjoyed the food even though the dish I ordered (Dulce de Leche waffles) was a little bit too sweet for my taste; the cappuccino was really good. We didn’t book a table in advance so we had...
4★ · 2026-02-25
Good food good vibes and amazing atmosphere... the front door stayed open though and it was a particularly cold that day. But other then that perfect lunch.
Inconsistent Service and Wait Times
Some patrons experience slow drink or food preparation, lost orders, or inattentive waitstaff.
3 supporting reviews
1★ · 2026-02-25
Upon arriving we waited at the front to be seated. Nobody ever came we had to ask a nearby worker if we seat our selves and was told they would seat us soon. We finally were seated the lady took our order waited about 30 minutes for food th...
1★ · 2026-04-03
My coworkers and I arrived at 6:22pm and ordered drinks at 6:28pm. The place wasn’t crowded compared to how it’s been before, but we didn’t get our first drinks until 7:02pm. This was greatly disappointing as we came here for happy hour tha...
2★ · 2026-06-18
Food was decent, but service was terrible. We sat for 20 minutes while three servers walked past repeatedly ignored us. Finally we flagged one over and they seemed annoyed by us the entire time. Definitely would not return.
Hidden Fees and Billing Errors
Reviewers complain about unexpected charges through QR code payment or incorrect itemized tabs.
1 supporting review
2★ · 2026-07-17
Before I ordered, I asked if the coffee was refillable. The server said yes, and I ordered the drip coffee. My wife and I ordered the salmon toast and avocado toast with the extra poached egg. The egg came but on the wrong toast. Later, I a...
Good for
- Aussie-style brunch and breakfast dishes
- Dog-friendly outdoor patio dining
- Generous portions for sharing
Avoid if
- You are sensitive to cold drafts near entrance tables in winter
- You prefer traditional paper bill processing without QR code fee concerns
- You are in a rush during peak brunch hours
Review anatomy
Reviews per month
| Month | Reviews | Flagged |
|---|---|---|
| Jan ’26 | 54 | 11 |
| Feb ’26 | 105 | 15 |
| Mar ’26 | 191 | 40 |
| Apr ’26 | 173 | 23 |
| May ’26 | 177 | 31 |
| Jun ’26 | 160 | 37 |
| Jul ’26 | 140 | 36 |
Rating distribution
Evidence
- low activity account 192 reviews flagged weight 0.8
- generic account 1 reviews flagged weight 1
Flagged reviews
Showing the 10 most suspicious of 193 flagged reviews.
Donald Leffler
15 reviews · Local Guide
★★★★★
2026-05-23
Fun atmosphere, lively, well decorated space with equally well presented dishes. My wife got the breakfast burrito without fries and it was still loaded with egg and sausage. My kimchi scramble was an excellent soft scramble on sourdough with an incredible feta crumbled on top. Highly recommend!
Arthur Luptak
2 reviews
★★★★★
2026-01-18
Kate Moskin
1 review
★☆☆☆☆
2026-01-18
Got food poisoning... never again! Spent 42 dollars on a chicken caesar salad and a capuccino. absurd.
Jason Port
1 review
★★★★★
2026-01-19
Gabriel Montalvo
1 review
★★★★★
2026-01-20
Adrian Autry
2 reviews
★★★★★
2026-01-21
Danny Caro
1 review
★★★★★
2026-01-24
Lincoln Almeida
1 review
★★★★★
2026-01-28
Lilli Minarik
2 reviews
★★★★★
2026-01-28
Katie Harris
1 review
★★★★★
2026-01-29
Report generated Jul 19, 2026. Reviews change — you can request a fresh investigation.
More investigations in United States
Triad Heating & Cooling, Inc.
48Greensboro · United States
Suspicious
Southern Homes Heating & Air
26Stokesdale · United States
Clean
Fast Air Repair
31Ocala · United States
Clean
Nūdl
12Bedford · United States
Clean
Safeguard Roofing
63Bohemia · United States
Suspicious
Right Angle Roofing & Siding
61Patchogue · United States
Suspicious