Revdict.

Hotel Riu Plaza Manhattan Times Square

Hotel · 145 W 47th St, New York, NY 10036, United States · United States

4.7 on Google · 8,948 reviews · View on Google Maps

Manipulation score

Clean

Completed Jul 19, 2026 · 202 reviews flagged

How this score works

The score estimates how strongly this place's review record matches known manipulation patterns, from 0 (no signs) to 100. Verdicts: Clean below 40, Suspicious from 40, Likely Manipulated from 70; Review Drive when the flags are mostly staff asking customers for named reviews. It rises with the share of reviews flagged and how suspicious each one is.

Burst
— an abnormal spike of five-star reviews in a single day compared to the place's usual pace.
Low activity account
— the reviewer has almost no other reviews, photos, or Local Guide history; throwaway accounts look like this.
Duplicate text
— the wording is nearly identical to another review of the same place.

Verdicts are statistical estimates based on public review patterns, not accusations. Full methodology, signal definitions and known limits →

Case conclusion

What the numbers say

1,000 reviews examined

Google rating
4.7★

All reviews shown by Google

Not-flagged average
4.7★

798 examined reviews

Flagged
20%

202 of 1,000

Coverage
11%

1,000 of 8,948 Google reviews

“Not flagged” means no configured Revdict signal matched; it does not prove a review is genuine. Data fetched Jul 19, 2026.

Review brief

What reviews not flagged by Revdict say

Reviewers frequently praise the hotel for its unbeatable central location near Times Square, clean and modern rooms, and friendly, helpful staff. However, recurring complaints highlight long elevator wait times during peak hours and crowded breakfast periods. Overall, guests enjoy a comfortable stay with easy access to transit and major attractions.

+ Repeated strengths

Location

Reviewers consistently note that the hotel is steps away from Times Square and close to subway stations.

3 supporting reviews

5★ · 2026-03-28

Great location near Times Square, nice room, good service.

5★ · 2026-03-29

Excellent hotel! Everything is brand new and very clean. The room, while not large, has a good layout and a spacious bathroom. And the location... unbeatable! Step outside and you're right in the heart of Times Square! There's little else t...

5★ · 2026-04-03

Amazing. The staff are super friendly, and the location is incredible, with everything nearby and easily accessible. Plus, the room is very spacious and the breakfast is delicious.

Staff

Reviewers frequently report that the staff is very welcoming, professional, and attentive.

2 supporting reviews

5★ · 2026-04-02

The location was excellent. The hotel was very clean, and the staff were fantastic—very attentive and helpful. The room was spacious, the beds comfortable, and it was always spotless. The breakfast was plentiful and served quickly despite t...

5★ · 2026-04-23

I highly recommend this hotel. It's beautiful, spacious, and clean. It's located right in Times Square, with everything you could possibly need nearby, including the subway, restaurants, and shops. Our room on the 33rd floor was a comfort q...

Cleanliness

Reviewers often highlight that the rooms and common areas are spotlessly clean and well-maintained.

2 supporting reviews

5★ · 2026-04-01

Hotel surpassed our expectations in lot's of ways, all staff were very courteous & efficient, all areas of hotel were kept spotlessly clean, we went for breakfast at a few different times & it was SO well organised by all involved - well do...

5★ · 2026-04-02

Hotel was very clean and close to Times Square. Great Location! Beds were very comfortable. Elevators were quick, didn't have to wait long at all.

− Repeated complaints

Elevator Wait Times

Reviewers report exceptionally long wait times and crowded elevators during morning rush and breakfast hours.

3 supporting reviews

1★ · 2026-04-05

This was one of the worst hotel experiences I’ve had in Times Square. The staff seemed poorly trained and communication was often difficult due lack of English, which led to basic issues like trouble locating a reservation, disorganized, no...

5★ · 2026-04-05

The elevators are unavailable at breakfast time, and we had to take the stairs several days in a row. They also don't change the towels daily. Otherwise, the location is excellent, just steps from Times Square. The room was very clean, and...

4★ · 2026-04-06

The hotel was lovely. Very clean, fresh and modern. Staff were friendly and helpful. The only down side was the use of the lifts in the morning at breakfast times. They use 1 of the lifts to take people to the 5th floor for breakfast. We we...

Breakfast Crowds

Reviewers note that the breakfast area gets extremely busy, requiring complicated queuing systems.

2 supporting reviews

4★ · 2026-04-10

Room was very nice and had a great view of Times Square. We stayed for my birthday and was treated to something special because of this too which was nice. Service was great. The only drawback is the price and breakfast arrangement. Breakfa...

3★ · 2026-05-06

A minor drawback was the breakfast organization... There was a queue to check in, a queue for the elevator, and a queue upon arrival at the restaurant (making it impossible to get a table for 10), so we had to split up. And as soon as the s...

Room Size

Reviewers report that the rooms are compact and can feel cramped when accommodating multiple guests or luggage.

2 supporting reviews

5★ · 2026-03-31

Next to Times Square and good service. Delicious breakfast buffet. The rooms are pretty small, but I guess thats normal for New York hotels. 👍

4★ · 2026-04-13

The hotel is fine, the location is excellent, and the staff are very professional. However, for the price you pay, other NYC hotels where I've stayed before have better service. For example, the complimentary bottle of water isn't just for...

Good for

  • Travelers wanting direct proximity to Times Square and Broadway theaters
  • Visitors looking for a clean, modern hotel with easy subway access
  • Guests who want an inclusive breakfast buffet option on-site

Avoid if

  • You are sensitive to noise from heavy crowds and a bustling central location
  • You rely heavily on quick elevator access during peak morning hours
  • You require spacious rooms with ample permanent storage or wardrobes
Summarized from 541 text reviews not flagged by Revdict · 2026-03-25 to 2026-07-18 · Summaries can miss context; open the supporting reviews before deciding.

Review anatomy

Reviews per month

Reviews per month, total and flagged
MonthReviewsFlagged
Mar ’266613
Apr ’2628360
May ’2626856
Jun ’2622438
Jul ’2615935

Rating distribution

5★
4★
3★
2★
1★

Evidence

  • low activity account 200 reviews flagged weight 0.8
  • duplicate text 2 reviews flagged weight 0.9

Flagged reviews

Exhibit — 2 reviews, near-identical wording

Incredible location, very comfortable room, and we were three people for six nights. The room service was excellent. The bar offers food items (sandwiches, yogurt with fruit, snacks, pastries, etc.) at very good prices if you want something to eat in your room. If we return, we will definitely stay...
  • Beatriz Rodriguez ★★★★★ 2026-04-04 suspicion 79
  • Beatriz Rodriguez Gabeiras ★★★★★ 2026-04-04 suspicion 79

Showing the 10 most suspicious of 200 remaining flagged reviews.

Jesús Trujillo profile photo

Jesús Trujillo

1 review

★★★★★

2026-03-24

low activity account suspicion 48
patricia vasallo profile photo

patricia vasallo

2 reviews

★★★★★

2026-03-26

low activity account suspicion 48
Aline Mendes Reis profile photo

Aline Mendes Reis

2 reviews

★★★★★

2026-03-26

Perfect hotel. Great location, very close to Times Square and Fifth Avenue. Very safe. Wonderful space. Impeccable room. Breakfast with a lot of variety and everything delicious. Extremely polite staff. I will definitely stay at this hotel again when I return to the city.
low activity account suspicion 48
Elly Bates profile photo

Elly Bates

2 reviews

★★★★★

2026-03-26

Such a great stay! We went to check our bag in and they let us get into our room early. The room was amazing. The beds were comfortable and the location was awesome. I was so impressed with the staff and their generosity!
low activity account suspicion 48
Suli Miranda profile photo

Suli Miranda

1 review

★★★★★

2026-03-26

Location, service, cleanliness, breakfast, everything 10 out of 10, a wonderful stay.
low activity account suspicion 48
eduardo esponda profile photo

eduardo esponda

1 review

★★★★★

2026-03-26

The service is wonderful from day one until you leave the hotel. It's a hotel that exceeds all expectations, whether you're traveling for leisure or business. It's perfectly located, and the quality of service from all the staff is unmatched! Congratulations, Riu Manhattan TS!
low activity account suspicion 48
Orlando Escobedo profile photo

Orlando Escobedo

1 review

★★★★★

2026-03-27

low activity account suspicion 48
Alessandro Rongaroli profile photo

Alessandro Rongaroli

1 review

★★★★★

2026-03-30

low activity account suspicion 48
Gigi Fischer profile photo

Gigi Fischer

1 review

★★★★★

2026-03-30

low activity account suspicion 48
Stefano Rotondo profile photo

Stefano Rotondo

1 review

★★★★★

2026-03-31

low activity account suspicion 48

Report generated Jul 19, 2026. Reviews change — you can request a fresh investigation.

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