InterContinental New York Barclay by IHG
Hotel · 111 E 48th St, New York, NY 10017, United States · United States
★ 4.3 on Google · 3,824 reviews · View on Google Maps
Manipulation score
CleanCompleted Jul 19, 2026 · 68 reviews flagged
How this score works
The score estimates how strongly this place's review record matches known manipulation patterns, from 0 (no signs) to 100. Verdicts: Clean below 40, Suspicious from 40, Likely Manipulated from 70; Review Drive when the flags are mostly staff asking customers for named reviews. It rises with the share of reviews flagged and how suspicious each one is.
- Burst
- — an abnormal spike of five-star reviews in a single day compared to the place's usual pace.
- Low activity account
- — the reviewer has almost no other reviews, photos, or Local Guide history; throwaway accounts look like this.
- Duplicate text
- — the wording is nearly identical to another review of the same place.
Verdicts are statistical estimates based on public review patterns, not accusations. Full methodology, signal definitions and known limits →
Case conclusion
What the numbers say
999 reviews examined
- Google rating
- 4.3★
- Not-flagged average
- 4.0★
- Flagged
- 7%
- Coverage
- 26%
All reviews shown by Google
931 examined reviews
68 of 999
999 of 3,824 Google reviews
“Not flagged” means no configured Revdict signal matched; it does not prove a review is genuine. Data fetched Jul 19, 2026.
Review brief
What reviews not flagged by Revdict say
Reviewers report that the hotel offers a convenient central location with classic charm, spacious rooms for New York City, and comfortable bedding. However, recurring complaints highlight surprise amenity and incidental fees, slow or inattentive service at check-in and the restaurant, and paper-thin walls that transmit hallway and neighbor noise.
+ Repeated strengths
Location
Reviewers frequently praise the hotel's central midtown location near Grand Central Terminal and various attractions.
1 supporting review
5★ · 2023-11-07
Stayed at this hotel for the NYC marathon and absolutely loved it. The staff was so attentive and after finding out I was running the race, they mentioned there were some extra points coming my way as an IHG member - hurray - as well as 10%...
Spacious and Comfortable Rooms
Guests often highlight the large room sizes for New York City, comfortable beds, and clean, well-appointed bathrooms.
3 supporting reviews
5★ · 2023-11-05
A fabulous hotel with very friendly and polite staff. The rooms are spacious and the beds are comfortable and huge! There are coffee and tea available in the rooms with plenty of storage and a lovely shower and bathroom…. This hotel feels l...
5★ · 2023-11-07
Stayed at this hotel for the NYC marathon and absolutely loved it. The staff was so attentive and after finding out I was running the race, they mentioned there were some extra points coming my way as an IHG member - hurray - as well as 10%...
5★ · 2024-10-15
A most pleasant stay and unusually large rooms for NY
Lobby and Bar Atmosphere
Many reviewers enjoy the grand, historic lobby and the quality of the drinks and service at the Parlour bar.
1 supporting review
5★ · 2025-06-25
Just perfect in my opinion. Great location, walkable to most everything. Beautiful rooms. Gorgeous bar with a fun happy hour. Excellent room service menu. Exceptional service.
− Repeated complaints
Hidden Fees
Multiple guests report being surprised by daily amenity fees and high incidental holds or charges upon checkout.
3 supporting reviews
1★ · 2023-11-15
Fee for no service You’ll be stung with a $39 per day “amenity fee” at the end of your stay which you won’t be told about when you check in and therefore can’t claim any expenditure against (you can apparently claim $25 off expenditure per...
1★ · 2023-12-16
Hotel is a scam - 45$ amenity fee per night (for nothing) and funnily enough they charge 13$ per small bottle of in-room (non-branded) water on top. Absolute joke.
2★ · 2025-06-19
Hotel was clean. The rooms were so small I had to remove the toilet paper roll just to sit down, im a skinny man. I had to reset the ethernet cord every time I turned on the TV. The toilet kept running constantly, and half the time would no...
Noise and Thin Walls
Reviewers frequently mention poor sound insulation, allowing them to hear neighbors, hallway conversations, and outside noise clearly.
2 supporting reviews
4★ · 2024-04-16
Luxurious lobby, great location and elegant rooms. However, thin walls cause you to hear everything. Bring a white noise machine if that bothers you
3★ · 2025-09-29
Nice lobby but the room is quite noisy (when the upstairs shower is on maybe?) and it has two single beds not a king. Worst is, no duvet cover just a duvet between two sheets. Awkward and makes me feel like it's dirty.
Inconsistent Service
Guests note long wait times, slow front desk processing, and occasionally dismissive or unhelpful staff interactions.
2 supporting reviews
3★ · 2024-08-12
I arrived, eager to check in. There were 2 people ahead of me. I have never, ever, ever experienced a longer wait with zero explanations for why people were taking FOREVER to check in. It seemed people were just casually chatting, no hurry...
5★ · 2025-04-16
Great hotel! Excellent service from service desk, client manager, concierge and housekeeping! Ideal for a citytrip in New York!
Good for
- Travelers seeking a central midtown location close to Grand Central Terminal
- Visitors looking for classic historic hotel architecture and ambiance
- Guests wanting larger-than-average rooms for New York City
Avoid if
- You are sensitive to noise and require thick walls for sleep
- You dislike unexpected resort or amenity fees added to your bill
- You expect consistently prompt, attentive luxury service
Review anatomy
Reviews per month
| Month | Reviews | Flagged |
|---|---|---|
| Nov ’23 | 26 | 1 |
| Dec ’23 | 30 | 2 |
| Jan ’24 | 27 | 0 |
| Feb ’24 | 15 | 2 |
| Mar ’24 | 25 | 0 |
| Apr ’24 | 21 | 0 |
| May ’24 | 18 | 0 |
| Jun ’24 | 29 | 1 |
| Jul ’24 | 33 | 1 |
| Aug ’24 | 36 | 3 |
| Sep ’24 | 15 | 1 |
| Oct ’24 | 45 | 1 |
| Nov ’24 | 23 | 2 |
| Dec ’24 | 22 | 1 |
| Jan ’25 | 31 | 2 |
| Feb ’25 | 23 | 2 |
| Mar ’25 | 23 | 0 |
| Apr ’25 | 37 | 1 |
| May ’25 | 44 | 1 |
| Jun ’25 | 36 | 7 |
| Jul ’25 | 42 | 9 |
| Aug ’25 | 34 | 2 |
| Sep ’25 | 38 | 4 |
| Oct ’25 | 27 | 1 |
| Nov ’25 | 23 | 3 |
| Dec ’25 | 24 | 3 |
| Jan ’26 | 25 | 3 |
| Feb ’26 | 22 | 4 |
| Mar ’26 | 31 | 2 |
| Apr ’26 | 32 | 3 |
| May ’26 | 69 | 3 |
| Jun ’26 | 43 | 2 |
| Jul ’26 | 30 | 1 |
Rating distribution
Evidence
- low activity account 67 reviews flagged weight 0.8
- generic account 1 reviews flagged weight 1
Flagged reviews
Showing the 10 most suspicious of 68 flagged reviews.
David Ma
92 reviews · Local Guide
★★★★★
2026-03-29
Mike Uhl
2 reviews
★☆☆☆☆
2023-11-30
Got backed-doored with a $72 charge for 2 bottles of water in the room... Asking them to remove the charges as A) I didn't see a charge, B) should be free and C) if I knew I certainly would not have bothered. Worst customer service experience at a hotel... I'll never return to this hotel. Bar pr...
Jake Atkins
2 reviews
★★★★★
2023-12-12
J.Tomas
1 review
★★★★★
2023-12-25
Yara Snauwaert
1 review
★★★★★
2024-02-12
Saurabh Jain
1 review
★★★★★
2024-02-28
RubbieUsa
2 reviews
★★★★★
2024-06-25
Tariq A
1 review
★★★★★
2024-08-10
I recently enjoyed a long stay at this fantastic hotel, which boasts an excellent location, spacious rooms, and top-notch housekeeping. The dining options were delightful, featuring tasty and beautifully presented dishes. However, the highlight of my stay was the incredible hotel team. Special than...
Alex Teece
2 reviews
★★★★★
2024-08-31
Far and away our family's favourite hotel in New York, it feels like a home away from home. We stopped in for dinner on a recent trip to the city having been unable to get a room reservation and our excellent waiter Mohammed remembered us from our previous visits and was extremely welcoming and fri...
Farah Dominique Thermidor
2 reviews
★★★★★
2024-09-26
Report generated Jul 19, 2026. Reviews change — you can request a fresh investigation.
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