Revdict.

InterContinental New York Times Square by IHG

Hotel · 300 W 44th St, New York, NY 10036, United States · United States

4.3 on Google · 5,108 reviews · View on Google Maps

Manipulation score

Clean

Completed Jul 15, 2026 · 94 reviews flagged

How this score works

The score estimates how strongly this place's review record matches known manipulation patterns, from 0 (no signs) to 100. Verdicts: Clean below 40, Suspicious from 40, Likely Manipulated from 70; Review Drive when the flags are mostly staff asking customers for named reviews. It rises with the share of reviews flagged and how suspicious each one is.

Burst
— an abnormal spike of five-star reviews in a single day compared to the place's usual pace.
Low activity account
— the reviewer has almost no other reviews, photos, or Local Guide history; throwaway accounts look like this.
Duplicate text
— the wording is nearly identical to another review of the same place.

Verdicts are statistical estimates based on public review patterns, not accusations. Full methodology, signal definitions and known limits →

Case conclusion

What the numbers say

1,000 reviews examined

Google rating
4.3★

All reviews shown by Google

Not-flagged average
4.1★

906 examined reviews

Flagged
9%

94 of 1,000

Coverage
20%

1,000 of 5,108 Google reviews

“Not flagged” means no configured Revdict signal matched; it does not prove a review is genuine. Data fetched Jul 15, 2026.

Review brief

What reviews not flagged by Revdict say

Reviewers report that the hotel enjoys a prime, central location near Times Square, Broadway theaters, and subway stations. While many guests praise the spacious rooms, cleanliness, and friendly staff, a significant number complain about unexpected daily amenity fees, billing discrepancies, and inconsistent service quality.

+ Repeated strengths

Location

Reviewers frequently highlight the unbeatable, central location near Times Square, theaters, and subway lines.

2 supporting reviews

5★ · 2025-10-03

Outstanding hotel between Times Square and Hell’s Kitchen. Awesome rooms/baths, great housekeeping and in room dining. Loved the decor and the kindness of the team. Highly recommended

4★ · 2026-03-16

We stayed at this hotel for two nights. The front desk kindly upgraded us to a high-floor corner room with windows on two sides, which was really great. Just two small things: when we checked in, we noticed the desk lamp didn’t even have a...

Views and Room Comfort

Guests on higher floors often enjoy stunning skyline views and comfortable beds in spacious rooms.

3 supporting reviews

5★ · 2025-12-23

Great service great hotel

3★ · 2026-06-07

An extra $45 a day fee that we weren't aware of but I assume that is custom for NY hotels. Automatically charged for minibar when nothing was used or consumed and took 4 calls to the desk to get charge removed is a bit perplexing. You can s...

5★ · 2026-02-12

The hotel’s location was excellent — walking distance to Times Square and very close to the subway. It’s a busy area, but my room on a high floor was peaceful. The room was spacious, clean, and the highlight was definitely the view. I woke...

Staff and Hospitality

Many visitors praise individual staff members, concierge assistance, and the welcoming door team.

3 supporting reviews

5★ · 2026-03-20

The hotel itself was great. The front desk staff was courteous, and the room was clean and well-maintained. We did have an issue with one of the doormen and a driver that he called to take us to the airport that we did not appreciate. I...

5★ · 2026-07-01

Room are nice very neat quiet amazing view

2★ · 2026-04-11

Beware that your food and beverage credit expire the day you check out. So convenient.

− Repeated complaints

Mandatory and Hidden Fees

Reviewers express frustration over mandatory daily amenity or resort fees and strict rules surrounding food credits.

3 supporting reviews

4★ · 2026-04-09

Location was perfect; super close to subway station and Times Square. Our room on the 34th floor was spacious and had a great view of the city. Did not love the $40+ per night ‘resort fee’ which seems silly to charge then give you a $20 foo...

1★ · 2026-02-17

Room can hear outside noise and can not late check out. I requested from IHG leadership team they even say can not reach out them. Ubereat can not bring to the floor only lobby. Only water available at first floor very inconvenient hotel Ro...

2★ · 2026-05-17

AMENITY FEE AMENITY Fee Amenity Fee sick of them! boycott hotels that have them! it was $40 PER DAY and + tax so about $50. these fees dont show up in google maps when we're searching for where to stay; these fees are just a stick in the e...

Billing Issues and Minibar Sensors

Multiple guests complain about automatic minibar charges triggered by motion sensors and delayed deposit refunds.

1 supporting review

3★ · 2025-12-10

For a room that was $800 per night, it was extremely underwhelming . For example, when I sat on the end of the bed, it raised in the air as if it wasn't attached to the headboard. Additionally, the staff charged me for items from the miniba...

Noise and Cleanliness

Some visitors report street noise on lower floors, dated carpets, and inconsistent housekeeping standards.

2 supporting reviews

2★ · 2026-04-14

500$ a night and the room was old, carpet was old and broken, plenty of dust, no drinking water available, house skipping average and if you do not tip everyday room won’t be clean and towels won’t be enough for everyone in the room, dirty...

3★ · 2026-04-08

The location is excellent and very convenient for getting around. The bed was also quite comfortable. However, the hotel is showing its age. Since the facilities are dated, they should at least be kept spotless, but the room was dusty and d...

Good for

  • Travelers prioritizing a central location near Broadway and Times Square
  • Visitors wanting immediate access to subway lines
  • Guests seeking high-floor rooms with skyline views

Avoid if

  • You are sensitive to street or hallway noise
  • You object to mandatory daily amenity fees and strict minibar policies
  • You require fully updated, modern room interiors across all floors
Summarized from 617 text reviews not flagged by Revdict · 2024-07-26 to 2026-07-15 · Summaries can miss context; open the supporting reviews before deciding.

Review anatomy

Reviews per month

Reviews per month, total and flagged
MonthReviewsFlagged
Jul ’24110
Aug ’24421
Sep ’24321
Oct ’24474
Nov ’24232
Dec ’24262
Jan ’25342
Feb ’25356
Mar ’25271
Apr ’25404
May ’255613
Jun ’257216
Jul ’25576
Aug ’25646
Sep ’25423
Oct ’25551
Nov ’25464
Dec ’25355
Jan ’26261
Feb ’26392
Mar ’26281
Apr ’26251
May ’26482
Jun ’26607
Jul ’26303

Rating distribution

5★
4★
3★
2★
1★

Evidence

  • review drive 6 five-star reviews on 2025-05-22 vs avg 1.0/day, 4 of them name a staff member weight 0.5
  • low activity account 89 reviews flagged weight 0.8
  • generic account 1 reviews flagged weight 1

Flagged reviews

Showing the 10 most suspicious of 94 flagged reviews.

B B profile photo

B B

175 reviews · Local Guide

★★★★★

2025-05-25

Great location, just off Broadway and times square. Exactly the excellent service you'd expect from IHG. Definitely recommend.
generic account suspicion 85
Jennifer Maloney-Prezioso profile photo

Jennifer Maloney-Prezioso

1 review

★★★★★

2025-05-22

Our server Eddie at The Stinger is one of the reasons that we keep coming back to the intercontinental. His attention and humor is engaging and kind. A plus!
review drive low activity account suspicion 63
Alex Sterling profile photo

Alex Sterling

1 review

★★★★★

2025-05-22

review drive low activity account suspicion 51
Henrique lubrano profile photo

Henrique lubrano

2 reviews

★☆☆☆☆

2024-08-04

I do not recommend I was robbed and they took out inside my suitcase and the service folder a wallet where I had 3100$ and 1000 € and my documents and my daughter... And as you can imagine, the hotel has discharged responsibility . . 😡🤬😡😡😡👺👎👎👎
low activity account suspicion 48
Tiffany Mitchell profile photo

Tiffany Mitchell

2 reviews

★★★★★

2024-09-30

low activity account suspicion 48
Mariela Mejia profile photo

Mariela Mejia

2 reviews

★★★★★

2024-10-15

low activity account suspicion 48
하승아 profile photo

하승아

1 review

★★★★★

2024-11-01

low activity account suspicion 48
Naseer Ahmad profile photo

Naseer Ahmad

2 reviews

★☆☆☆☆

2024-12-11

I had a terrible experience with this hotel. I did not stay here, yet I was charged almost $700! I was told by the hotel staff that my reservation was canceled, but I was still charged the full amount. To make it worse, I didn’t even initiate the cancellation—it was handled by the hotel staff. This...
low activity account suspicion 48
Julie Benyon profile photo

Julie Benyon

1 review

★★★★★

2024-12-20

low activity account suspicion 48
X S profile photo

X S

1 review

★★★★★

2025-01-03

low activity account suspicion 48

Report generated Jul 15, 2026. Reviews change — you can request a fresh investigation.

More investigations in United States