Ladurée Soho
Pastry shop · 398 W Broadway, New York, NY 10012, United States · United States
★ 4.3 on Google · 3,848 reviews · View on Google Maps
Manipulation score
CleanCompleted Jul 19, 2026 · 150 reviews flagged
How this score works
The score estimates how strongly this place's review record matches known manipulation patterns, from 0 (no signs) to 100. Verdicts: Clean below 40, Suspicious from 40, Likely Manipulated from 70; Review Drive when the flags are mostly staff asking customers for named reviews. It rises with the share of reviews flagged and how suspicious each one is.
- Burst
- — an abnormal spike of five-star reviews in a single day compared to the place's usual pace.
- Low activity account
- — the reviewer has almost no other reviews, photos, or Local Guide history; throwaway accounts look like this.
- Duplicate text
- — the wording is nearly identical to another review of the same place.
Verdicts are statistical estimates based on public review patterns, not accusations. Full methodology, signal definitions and known limits →
Case conclusion
What the numbers say
999 reviews examined
- Google rating
- 4.3★
- Not-flagged average
- 4.2★
- Flagged
- 15%
- Coverage
- 26%
All reviews shown by Google
849 examined reviews
150 of 999
999 of 3,848 Google reviews
“Not flagged” means no configured Revdict signal matched; it does not prove a review is genuine. Data fetched Jul 19, 2026.
Review brief
What reviews not flagged by Revdict say
Ladurée in SoHo offers a Parisian-style tea salon experience featuring signature macarons and pastries alongside an outdoor garden. While many reviewers report an enchanting atmosphere and attentive service, others note inconsistent food quality and pacing issues. Some patrons also express frustration regarding mandatory spending minimums and reservation policies.
+ Repeated strengths
Atmosphere and Garden
Reviewers frequently praise the beautiful interior decor and the charming outdoor garden, which provides a relaxing escape.
3 supporting reviews
5★ · 2023-10-01
Known for their amazing macarons, Ladurée's French toast and lattes are also both beyond delicious! And who wouldn't want to sit outside in this nice outdoor area? I felt so chic eating a Friday morning brunch here after going to a NYFW e...
5★ · 2024-02-02
This is a little magical oasis when the Cherry Trees are in bloom. We sat in the back courtyard in the shade on a warm sunny day and could get over how far away from the busy city we felt. They created such a unique and beautiful atmosphere...
5★ · 2025-08-06
Beautiful French bistro tucked away in the heart of SoHo, best known for its iconic macarons but equally impressive for its stunning garden seating. The space transports you out of the city and into a serene green oasis surrounded by trees....
Macarons and Pastries
The macarons and pastries receive consistent praise for their fresh quality and variety of flavors.
3 supporting reviews
5★ · 2023-10-01
Known for their amazing macarons, Ladurée's French toast and lattes are also both beyond delicious! And who wouldn't want to sit outside in this nice outdoor area? I felt so chic eating a Friday morning brunch here after going to a NYFW e...
5★ · 2023-11-18
Their macarons are a longtime favorite and now they have the Eugènie which is the most amazing two bites and I can’t get enough.
5★ · 2025-08-08
Ladurée is the epitome of French elegance, offering a refined escape into the world of classic patisserie and timeless charm. The moment you walk in, you’re greeted by pastel tones, ornate decor, and a display case filled with their iconic...
Staff and Service
Many guests highlight individual staff members for delivering exceptionally polite, welcoming, and professional service.
2 supporting reviews
5★ · 2023-10-16
Our waiter Milo was great! He was so sweet & helpful! Loved the experience at this place!
5★ · 2026-07-17
Just marvelous.
− Repeated complaints
Service Inconsistencies
Reviewers frequently report inattentive servers, long wait times, and rude hostesses.
2 supporting reviews
4★ · 2023-10-13
Good food and atmosphere, but the service wasn't the best. We waited for over an hour for one of our pastries. Also a little overpriced, but it was still yummy.
2★ · 2023-12-03
Came here for my birthday and the food was great. But the service was not as good as I expected it would be. Our server constantly ignored us and I had to request my birthday macaroons multiple times which I was told was on the house for bi...
Minimum Spend and Pricing
Customers complain about high prices and recently introduced spending minimums per person.
1 supporting review
2★ · 2025-10-08
Used to be my favorite spot for breakfast. Just to enjoy tea and croissants and macarons but now they force you to spend $35 per person. I guess the french has been Americanized. Oh and I wanted to mention if you buy 3 pastries it’s about...
Food Quality
Some diners find specific savory items, coffee, or croissants to be bland, stale, or overpriced relative to expectations.
1 supporting review
2★ · 2025-02-15
Edit: The food quality has certainly dropped. Their egg’s benedict is just boiled egg. The croissants were a bit stale. The coffee was watered down. Service was slow and not that hospitable either, ethnicity bias was clearly showing🙄 Old...
Good for
- Macaron enthusiasts looking for a wide variety of flavors
- Aesthetic photo opportunities in a French-inspired garden
- Special occasions, tea times, or casual catch-ups
Avoid if
- You are on a tight budget or want to avoid spending minimums
- You expect consistently fast or warm service during peak hours
- You are primarily seeking a substantial, high-value savory meal
Recent pattern — Newer reviews frequently highlight an enforced spending minimum policy per person and mention a condensed menu compared to prior years.
Review anatomy
Reviews per month
| Month | Reviews | Flagged |
|---|---|---|
| Oct ’23 | 37 | 8 |
| Nov ’23 | 34 | 4 |
| Dec ’23 | 58 | 9 |
| Jan ’24 | 26 | 2 |
| Feb ’24 | 28 | 4 |
| Mar ’24 | 39 | 6 |
| Apr ’24 | 38 | 3 |
| May ’24 | 29 | 1 |
| Jun ’24 | 30 | 5 |
| Jul ’24 | 20 | 3 |
| Aug ’24 | 20 | 0 |
| Sep ’24 | 25 | 2 |
| Oct ’24 | 39 | 21 |
| Nov ’24 | 21 | 0 |
| Dec ’24 | 17 | 2 |
| Jan ’25 | 30 | 4 |
| Feb ’25 | 20 | 5 |
| Mar ’25 | 15 | 1 |
| Apr ’25 | 45 | 4 |
| May ’25 | 29 | 3 |
| Jun ’25 | 26 | 3 |
| Jul ’25 | 20 | 1 |
| Aug ’25 | 25 | 1 |
| Sep ’25 | 17 | 1 |
| Oct ’25 | 17 | 2 |
| Nov ’25 | 19 | 0 |
| Dec ’25 | 18 | 1 |
| Jan ’26 | 7 | 0 |
| Feb ’26 | 10 | 2 |
| Mar ’26 | 8 | 0 |
| Apr ’26 | 101 | 28 |
| May ’26 | 71 | 16 |
| Jun ’26 | 42 | 6 |
| Jul ’26 | 18 | 2 |
Rating distribution
Evidence
- review drive 9 five-star reviews on 2024-10-18 vs avg 0.7/day, 7 of them name a staff member weight 0.5
- burst 8 five-star reviews on 2024-10-19 vs avg 1.0/day; 5 five-star reviews on 2025-02-12 vs avg 0.8/day; 8 five-star reviews on 2026-04-12 vs avg 0.7/day weight 1
- low activity account 127 reviews flagged weight 0.8
- generic account 3 reviews flagged weight 1
Flagged reviews
Showing the 10 most suspicious of 150 flagged reviews.
V&E Cariatides de leon
1 review
★★★★★
2024-10-19
Isabella's service and attention were spectacular.
Diane Tran
2 reviews
★★★★★
2024-10-19
Isabella was very patience and lovely. Exceptional service.
Juliana Panah
2 reviews
★★★★★
2025-02-12
Pili (Pilar) was amazing. She made us feel comfortable and warm. She understood our humor and played along, making for a stressful workday turn into a relaxing lunch. She recognized my uncles birthday and helped us celebrate him accordingly. Silvia also sang happy birthday to celebrate the day. We w...
Christa Kirk
1 review
★★★★★
2026-04-12
Joice Pereira
2 reviews
★★★★★
2026-04-12
The place is amazing! Food is delicious. Everything is great.
Civita Vitiello
1 review
★★★★★
2026-04-12
Loved Ladurée! The food was phenomenal—so elegant and delicious. Service was exceptional and made everything feel extra special. Felt like a little French escape right in NYC, and going during cherry blossom season made it even better. Highly recommend! 🌸
Aiym Seidakhmet
1 review
★★★★★
2026-04-12
TEMUR ALIJONOV
27 reviews · Local Guide
★★★★★
2025-09-14
I highly recommend the wonderful French bakery and restaurant. Perfect for those who enjoy sweets and a traditional French breakfast. You won't be disappointed!
Somya Gupta
41 reviews · Local Guide
★★★★★
2026-02-27
The best date spot on a beautiful spring day.
Rebekah Chang
43 reviews · Local Guide
★★★★★
2026-05-15
The best macarons and they didn't disappoint.
Report generated Jul 19, 2026. Reviews change — you can request a fresh investigation.
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