Max Brenner New York
Restaurant · 841 Broadway, New York, NY 10003, United States · United States
★ 4.2 on Google · 6,739 reviews · View on Google Maps
Manipulation score
CleanCompleted Jul 15, 2026 · 65 reviews flagged
How this score works
The score estimates how strongly this place's review record matches known manipulation patterns, from 0 (no signs) to 100. Verdicts: Clean below 40, Suspicious from 40, Likely Manipulated from 70; Review Drive when the flags are mostly staff asking customers for named reviews. It rises with the share of reviews flagged and how suspicious each one is.
- Burst
- — an abnormal spike of five-star reviews in a single day compared to the place's usual pace.
- Low activity account
- — the reviewer has almost no other reviews, photos, or Local Guide history; throwaway accounts look like this.
- Duplicate text
- — the wording is nearly identical to another review of the same place.
Verdicts are statistical estimates based on public review patterns, not accusations. Full methodology, signal definitions and known limits →
Case conclusion
What the numbers say
1,000 reviews examined
- Google rating
- 4.2★
- Not-flagged average
- 4.0★
- Flagged
- 7%
- Coverage
- 15%
All reviews shown by Google
935 examined reviews
65 of 1,000
1,000 of 6,739 Google reviews
“Not flagged” means no configured Revdict signal matched; it does not prove a review is genuine. Data fetched Jul 15, 2026.
Review brief
What reviews not flagged by Revdict say
Max Brenner is a popular chocolate-themed spot known for its decadent desserts, specialty hot chocolates, and unique drinks. While many reviewers praise the rich sweet treats and welcoming atmosphere, others report inconsistent food quality and frequent service delays.
+ Repeated strengths
Chocolate Desserts and Fondue
Reviewers frequently highlight the delicious chocolate fondue, waffles, crepes, and other sweet treats.
1 supporting review
5★ · 2023-08-03
This resteraunt had very good food. The chocolate fondue was especially great, because it included a flame to roast marshmallows over, and chocolate bowls, with a flame under them to stat melted. The service was also very good, and we had o...
Hot Chocolate and Drinks
The specialty hot chocolates and chocolate-infused cocktails receive widespread praise for their rich flavor.
2 supporting reviews
5★ · 2025-08-26
If you’re a chocolate lover, this place is a dream. Their max famous Italian hot chocolate is velvety, deeply flavorful! It feels more like sipping a dessert than a drink.
5★ · 2026-05-31
Max Brenner whips up Hot Chocolate so darn delish that Your gonna' want to drink it even on Hot days! Baby, They have three types of Hot Chocolate to suit Your Mood. Sometimes I like the Mild or maybe the Spicy.REAL actual Whipped Cream (if...
Atmosphere and Experience
Many guests enjoy the cozy, lively environment and unique chocolate-centric shop concept.
2 supporting reviews
5★ · 2023-11-11
Yes, go inside; it’s beautiful. It’s hard to tell from just walking by but the inside is spacious with lovely decor. My friend and I shared the baked cookie dream during a quick meetup and it was warm, delicious, divine, and hard to put you...
5★ · 2025-11-01
The hot chocolate so thick, I could measure it with a vernier calliper. My reaction after consumption is shown in my dp.🤯
− Repeated complaints
Inconsistent Food Quality
Some diners find the non-dessert savory food to be dry, overpriced, or disappointing.
3 supporting reviews
3★ · 2023-08-14
Hands down their dessert is delicious and it’s what they’re best known for. I went here and ordered appetizers, an entrée as well as dessert. The food wasn’t the best out there, for example the spinach cheese dip tasted a bit try and stale....
1★ · 2024-08-22
Go for the chocolate not the food , I had a burger and i ordered it medium well , they gave me a hockey puck SUPER BURNT WITH NOT FLAVOR AT ALL . Never will eat here again , or recommend it
1★ · 2026-03-26
We ordered the hearth cake, a veggie burger, and waffles. Unfortunately, the hearth cake arrived cold, the waffles were slightly dry, and the veggie burger was a total disaster. The portions were disappointingly small and overpriced; I don’...
Crowded and Noisy Environment
Reviewers frequently note that the dining room gets extremely loud and tightly packed.
1 supporting review
4★ · 2023-11-07
An original restaurant offering desserts featuring Brenner chocolate and chocolate fondues (although we didn't choose that dessert). However, it was quite noisy and a bit smoky. A shame.
Good for
- Chocolate lovers seeking indulgent desserts and hot chocolate
- Casual dates and family get-togethers in a fun atmosphere
- Gifts and unique take-home chocolate products
Avoid if
- You are looking for quiet, intimate dining without loud crowds
- You expect fast, attentive service during peak hours
- You prefer savory or strictly non-sweet meal options
Review anatomy
Reviews per month
| Month | Reviews | Flagged |
|---|---|---|
| Jul ’23 | 41 | 0 |
| Aug ’23 | 39 | 0 |
| Sep ’23 | 31 | 2 |
| Oct ’23 | 21 | 1 |
| Nov ’23 | 41 | 3 |
| Dec ’23 | 76 | 7 |
| Jan ’24 | 48 | 2 |
| Feb ’24 | 35 | 1 |
| Mar ’24 | 29 | 2 |
| Apr ’24 | 28 | 2 |
| May ’24 | 27 | 1 |
| Jun ’24 | 25 | 2 |
| Jul ’24 | 24 | 2 |
| Aug ’24 | 21 | 2 |
| Sep ’24 | 21 | 2 |
| Oct ’24 | 28 | 1 |
| Nov ’24 | 32 | 0 |
| Dec ’24 | 38 | 3 |
| Jan ’25 | 31 | 0 |
| Feb ’25 | 31 | 4 |
| Mar ’25 | 24 | 3 |
| Apr ’25 | 19 | 2 |
| May ’25 | 19 | 1 |
| Jun ’25 | 18 | 0 |
| Jul ’25 | 18 | 1 |
| Aug ’25 | 14 | 2 |
| Sep ’25 | 19 | 1 |
| Oct ’25 | 23 | 0 |
| Nov ’25 | 18 | 2 |
| Dec ’25 | 46 | 2 |
| Jan ’26 | 29 | 2 |
| Feb ’26 | 23 | 5 |
| Mar ’26 | 22 | 2 |
| Apr ’26 | 11 | 1 |
| May ’26 | 14 | 2 |
| Jun ’26 | 13 | 1 |
| Jul ’26 | 3 | 1 |
Rating distribution
Evidence
- low activity account 62 reviews flagged weight 0.8
- generic account 3 reviews flagged weight 1
Flagged reviews
Showing the 10 most suspicious of 65 flagged reviews.
Carlos B.
158 reviews · Local Guide
★★★★★
2023-11-12
Great food. Great service. Upstairs tables are a bit tight
Dmitriy Mykalo
707 reviews · Local Guide
★★★★★
2025-02-17
A paradise for chocolate lovers. The hot chocolate is thick, rich, and almost a meal on its own, and the dessert menu is over-the-top indulgent. The food outside of desserts is fine but not remarkable—this place is all about decadent chocolate creations. Definitely a great spot for a unique dessert...
Somya Gupta
41 reviews · Local Guide
★★★★★
2026-02-27
Best hot chocolate in NYC
Johan T
2 reviews
★★★★★
2023-09-03
Juliana
1 review
★★★★★
2023-09-04
Stephan Cortes
1 review
★☆☆☆☆
2023-10-10
Do not come here. Will give lower starts if I could. Save your money and go somewhere else
Caleb Olson
1 review
★★★★★
2023-11-12
Ahmed Almazroua
1 review
★★★★★
2023-11-25
Samantha Harris
1 review
★☆☆☆☆
2023-12-06
My partner and I saw two cockroaches within 20 minutes of being there, so I cannot imagine how many cockroaches would be crawling in the food etc back in the kitchen. The hot chocolate we had tasted like supermarket brand. Overall, disappointed.
Ankush Saini
2 reviews
★☆☆☆☆
2023-12-11
Report generated Jul 15, 2026. Reviews change — you can request a fresh investigation.
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