McDonald's
Fast food restaurant · 1651 Broadway (51st & Broadway, New York, NY 10019, United States · United States
★ 3.8 on Google · 4,728 reviews · View on Google Maps
Manipulation score
CleanCompleted Jul 15, 2026 · 35 reviews flagged
How this score works
The score estimates how strongly this place's review record matches known manipulation patterns, from 0 (no signs) to 100. Verdicts: Clean below 40, Suspicious from 40, Likely Manipulated from 70; Review Drive when the flags are mostly staff asking customers for named reviews. It rises with the share of reviews flagged and how suspicious each one is.
- Burst
- — an abnormal spike of five-star reviews in a single day compared to the place's usual pace.
- Low activity account
- — the reviewer has almost no other reviews, photos, or Local Guide history; throwaway accounts look like this.
- Duplicate text
- — the wording is nearly identical to another review of the same place.
Verdicts are statistical estimates based on public review patterns, not accusations. Full methodology, signal definitions and known limits →
Case conclusion
What the numbers say
1,000 reviews examined
- Google rating
- 3.8★
- Not-flagged average
- 3.9★
- Flagged
- 4%
- Coverage
- 21%
All reviews shown by Google
965 examined reviews
35 of 1,000
1,000 of 4,728 Google reviews
“Not flagged” means no configured Revdict signal matched; it does not prove a review is genuine. Data fetched Jul 15, 2026.
Review brief
What reviews not flagged by Revdict say
Reviewers report that this McDonald's location in a busy tourist area offers quick and convenient digital ordering via kiosks, making it a handy spot for a fast meal. However, recurring visitor feedback highlights challenges with long wait times during peak hours, crowded conditions, and strict policies requiring receipts for restroom access.
+ Repeated strengths
Fast service
Reviewers report that orders are often prepared and ready quickly, especially when using the digital ordering kiosks.
1 supporting review
5★ · 2026-05-20
I know, who seriously rates a McDonalds? But they run this place like a well-oiled machine. We desperately needed sodium and sugar after waiting at a stage door in the hot sun, so we headed here because it was the closest fast food chain to...
Convenient location
Reviewers frequently note that the restaurant is well-positioned for visitors looking for a familiar and central place to rest or grab a quick bite.
2 supporting reviews
5★ · 2023-04-08
The very Good food
4★ · 2026-01-25
•Orders are quickly served. Dining area was packed when I visited but I did take away. •Delicious hot coffee and chicken burger! Perfect on a very cold winter morning. •Convenient location in Times Square.
Cleanliness
Several reviewers mention that the restaurant space and seating areas are kept relatively clean despite heavy foot traffic.
1 supporting review
5★ · 2023-03-28
Probably the cleanest McDonalds in America. A lot of McDonalds franchises could learn a lot from these guys
− Repeated complaints
Crowds and congestion
Reviewers report that the restaurant frequently becomes extremely crowded and chaotic due to its high-traffic location.
2 supporting reviews
1★ · 2023-04-06
I don't know what it feels like, I've never eaten it
2★ · 2023-06-14
Crowded,any tourist and the staff was rude. It can be overwhelming when it's lunchtime there
Restroom access policies
Reviewers report frustration over strict rules requiring a purchase receipt or code to use the restrooms.
3 supporting reviews
3★ · 2023-05-11
It's MacDonald's, luckily there's a free (acceptable clean) toilet down the stairs.
4★ · 2023-12-07
You must pay to use the restroom. Without a code on your bill, you cannot use the toilet.
2★ · 2024-12-27
There is a lady manning access to the bathroom. If you don’t have a receipt you will be turned away. And a mobile pick up order receipt isn’t acceptable form of receipt for bathroom access. They turned away a child because we decided to pl...
Slow or unhelpful service
Reviewers report instances of long delays, missing order items, and unhelpful or rude staff behavior during busy times.
2 supporting reviews
1★ · 2025-07-31
I have been to this location about 5 to 6 times within the past 2 months and every visit is a major major disappointment. The managers are absolutely useless. The service is unbelievably slow the food is barely freshly served. There's no hu...
1★ · 2026-04-22
I get that it’s McDonald’s, but the employee lady with glasses was incredibly rude. I ordered via the app, and noticed an order ready for pick with a water bottle so I knew it was mine. I got her attention, gave her the order number and sai...
Good for
- Quick self-service ordering via kiosks
- Finding a familiar spot to rest in a busy area
- Grabbing a fast, standard meal on the go
Avoid if
- You are in a rush during peak hours
- You require immediate or unrestricted restroom access
- You dislike crowded and noisy environments
Review anatomy
Reviews per month
| Month | Reviews | Flagged |
|---|---|---|
| Mar ’23 | 17 | 2 |
| Apr ’23 | 72 | 0 |
| May ’23 | 40 | 0 |
| Jun ’23 | 33 | 1 |
| Jul ’23 | 48 | 1 |
| Aug ’23 | 54 | 1 |
| Sep ’23 | 32 | 1 |
| Oct ’23 | 23 | 0 |
| Nov ’23 | 32 | 1 |
| Dec ’23 | 30 | 2 |
| Jan ’24 | 39 | 0 |
| Feb ’24 | 27 | 2 |
| Mar ’24 | 15 | 0 |
| Apr ’24 | 26 | 2 |
| May ’24 | 26 | 1 |
| Jun ’24 | 15 | 1 |
| Jul ’24 | 28 | 3 |
| Aug ’24 | 30 | 0 |
| Sep ’24 | 23 | 0 |
| Oct ’24 | 41 | 1 |
| Nov ’24 | 24 | 0 |
| Dec ’24 | 19 | 1 |
| Jan ’25 | 14 | 1 |
| Feb ’25 | 12 | 0 |
| Mar ’25 | 24 | 2 |
| Apr ’25 | 15 | 1 |
| May ’25 | 18 | 0 |
| Jun ’25 | 13 | 0 |
| Jul ’25 | 24 | 1 |
| Aug ’25 | 17 | 0 |
| Sep ’25 | 11 | 0 |
| Oct ’25 | 23 | 1 |
| Nov ’25 | 15 | 1 |
| Dec ’25 | 20 | 3 |
| Jan ’26 | 16 | 1 |
| Feb ’26 | 15 | 2 |
| Mar ’26 | 10 | 0 |
| Apr ’26 | 20 | 1 |
| May ’26 | 18 | 0 |
| Jun ’26 | 10 | 0 |
| Jul ’26 | 11 | 1 |
Rating distribution
Evidence
- low activity account 35 reviews flagged weight 0.8
Flagged reviews
Showing the 10 most suspicious of 35 flagged reviews.
Altair Torijhano
2 reviews
★☆☆☆☆
2023-03-18
It keeps happening where I’m spending money on bacon and extra cheese and I’m not getting it added. Very disappointed, especially because it happens every time. Won’t be buying here anymore even though I like McDonald’s and work across the street.
Moh Romadhon
1 review
★★★★★
2023-03-24
Good place to eat
Nobel Ortiz
2 reviews
★★★★★
2023-07-06
João Peixoto
1 review
★☆☆☆☆
2023-08-22
Bakyt DZHANGAZIEV
2 reviews
★★★★★
2023-09-20
thomas lopez
1 review
★★★★★
2023-12-03
andrea bertello
1 review
★★★★★
2024-02-08
Roofing By Alvarez Contracting
1 review
★★★★★
2024-06-20
Amazing service. I received great help in using the kiosk by Darnell. Out of all McDonald in the midtown area please visit this one.
Wang Ling
1 review
★★★★★
2024-07-08
Furry cracker Maisenbacher
1 review
★☆☆☆☆
2024-07-09
Didn’t answer my call they suck
Report generated Jul 15, 2026. Reviews change — you can request a fresh investigation.
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