ROW NYC
Hotel · 700 8th Ave, New York, NY 10036, United States · United States
★ 3.7 on Google · 11,190 reviews · View on Google Maps
Manipulation score
SuspiciousCompleted Jul 15, 2026 · 370 reviews flagged
How this score works
The score estimates how strongly this place's review record matches known manipulation patterns, from 0 (no signs) to 100. Verdicts: Clean below 40, Suspicious from 40, Likely Manipulated from 70; Review Drive when the flags are mostly staff asking customers for named reviews. It rises with the share of reviews flagged and how suspicious each one is.
- Burst
- — an abnormal spike of five-star reviews in a single day compared to the place's usual pace.
- Low activity account
- — the reviewer has almost no other reviews, photos, or Local Guide history; throwaway accounts look like this.
- Duplicate text
- — the wording is nearly identical to another review of the same place.
Verdicts are statistical estimates based on public review patterns, not accusations. Full methodology, signal definitions and known limits →
Case conclusion
What the numbers say
999 reviews examined
- Google rating
- 3.7★
- Not-flagged average
- 4.4★
- Flagged
- 37%
- Coverage
- 9%
All reviews shown by Google
629 examined reviews
370 of 999
999 of 11,190 Google reviews
“Not flagged” means no configured Revdict signal matched; it does not prove a review is genuine. Data fetched Jul 15, 2026.
Review brief
What reviews not flagged by Revdict say
Reviewers report that the hotel offers a central Times Square location with updated, clean common areas and a friendly, attentive staff. However, multiple guests consistently mention that the rooms and bathrooms are exceptionally small and that the elevator system causes significant wait times.
+ Repeated strengths
Prime Location
Reviewers frequently highlight the central location near Times Square, Broadway theaters, and public transit.
1 supporting review
5★ · 2024-09-06
Kudos to ROW NYC for providing an exceptional New York City experience! Located in the heart of Times Square, this hotel perfectly blends modern style with comfort, making it an ideal choice for anyone looking to explore the city. The rooms...
Friendly and Helpful Staff
Many guests praise the customer service, specifically noting welcoming and supportive desk agents and management.
1 supporting review
5★ · 2026-05-21
We had a fantastic stay at the Row Hotel Times Square! The location is unbeatable, right in the center of New York and within walking distance of so many amazing places. The hotel is beautiful and has a great atmosphere. The staff was incr...
− Repeated complaints
Small Rooms and Bathrooms
Multiple reviewers state that the guest rooms and bathrooms are extremely cramped with limited storage space.
2 supporting reviews
2★ · 2024-03-21
Great location, but this hotel it's not a 4 stars it's a 3 stars... Basic customer service, the smaller room I had ever seen in my life with a dying heat (no A/C) and the bathroom it's so tiny that your can step on your own feet. Not worth...
3★ · 2026-07-09
We came to stay at the Row for 3 nights. This wasn’t our first time in a NYC Times Square hotel, so we knew to expect a funky elevator system and small rooms even in 4-star hotels. Compared to other ones, I seriously question how this hotel...
Elevator Delays
Reviewers report that the elevators are slow, often crowded, and lead to long wait times.
1 supporting review
1★ · 2026-07-04
Hotel elevators are tiny, many of them were not working. Many times we had to wait over 15 minutes to get an elevator available. And this didn’t happen just once or twice. It happened multiple times during our stay. Good luck getting hot w...
Good for
- Travelers prioritizing a central Times Square and theater district location
- Visitors seeking budget-conscious accommodations close to public transit
Avoid if
- You require spacious rooms with ample storage and large bathrooms
- You prefer quiet surroundings away from heavy city foot traffic
Recent pattern — Newer reviews from mid-2026 frequently mention recent hotel renovations, a modernized lobby with happy hours, and recurring complaints regarding unexpected smoking fee charges.
Review anatomy
Reviews per month
| Month | Reviews | Flagged |
|---|---|---|
| Mar ’24 | 6 | 2 |
| Apr ’24 | 6 | 1 |
| May ’24 | 5 | 0 |
| Jun ’24 | 3 | 1 |
| Jul ’24 | 6 | 2 |
| Aug ’24 | 14 | 3 |
| Sep ’24 | 10 | 1 |
| Oct ’24 | 3 | 0 |
| Nov ’24 | 5 | 0 |
| Dec ’24 | 5 | 1 |
| Jan ’25 | 4 | 0 |
| Feb ’25 | 9 | 1 |
| Mar ’25 | 3 | 0 |
| Apr ’25 | 0 | 0 |
| May ’25 | 2 | 0 |
| Jun ’25 | 1 | 0 |
| Jul ’25 | 8 | 1 |
| Aug ’25 | 5 | 2 |
| Sep ’25 | 2 | 0 |
| Oct ’25 | 0 | 0 |
| Nov ’25 | 2 | 0 |
| Dec ’25 | 3 | 0 |
| Jan ’26 | 4 | 0 |
| Feb ’26 | 1 | 0 |
| Mar ’26 | 0 | 0 |
| Apr ’26 | 0 | 0 |
| May ’26 | 325 | 143 |
| Jun ’26 | 418 | 159 |
| Jul ’26 | 149 | 53 |
Rating distribution
Evidence
- burst 30 five-star reviews on 2026-05-01 vs avg 0.0/day; 21 five-star reviews on 2026-05-02 vs avg 1.0/day; 13 five-star reviews on 2026-05-03 vs avg 1.9/day weight 1
- low activity account 328 reviews flagged weight 0.8
- duplicate text 2 reviews flagged weight 0.9
Flagged reviews
Exhibit — 2 reviews, near-identical wording
Everything was great, including the location in Times Square. Thank you to all the staff and especially the manager! From Diamant Kazazi
- diamant kazazi ★★★★★ 2026-05-23 suspicion 77
- diamant kazazi ★★★★★ 2026-05-23 suspicion 77
Showing the 10 most suspicious of 368 remaining flagged reviews.
Ananda Diaz Hernandez
1 review
★★★★★
2026-05-01
Fer Arenas
1 review
★★★★★
2026-05-01
Great service & attention from the manager and all the staff. Just a great place to stay.
Omri Ekron
2 reviews
★★★★★
2026-05-01
Joe is the man !
PsWenyy
1 review
★★★★★
2026-05-01
Amazing service and the hotel looks really good, glad i chose this place
Taylor H
2 reviews
★★★★★
2026-05-01
Great stay!!
Luke Reichart
2 reviews
★★★★★
2026-05-01
Amazing customer service! Thank you Joe!
James
1 review
★★★★★
2026-05-01
Because of Joe, this hotel is truly unbelievable !
Clare
2 reviews
★★★★★
2026-05-01
Filippa Ferriolo
1 review
★★★★★
2026-05-01
Joe from Brooklyn did a fabulous job of making us feel at home.
Alisha Reichart
1 review
★★★★★
2026-05-01
We had such an incredible experience at Row NYC Hotel during their grand opening under new ownership. You can truly feel the difference, they’re doing an amazing job elevating both the atmosphere and the level of service. From the moment we arrived, the customer service was top-tier. The entire tea...
Report generated Jul 15, 2026. Reviews change — you can request a fresh investigation.
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