Shake Shack Battery Park City
Hamburger restaurant · 215 Murray St, New York, NY 10282, United States · United States
★ 4.3 on Google · 3,776 reviews · View on Google Maps
Manipulation score
CleanCompleted Jul 19, 2026 · 51 reviews flagged
How this score works
The score estimates how strongly this place's review record matches known manipulation patterns, from 0 (no signs) to 100. Verdicts: Clean below 40, Suspicious from 40, Likely Manipulated from 70; Review Drive when the flags are mostly staff asking customers for named reviews. It rises with the share of reviews flagged and how suspicious each one is.
- Burst
- — an abnormal spike of five-star reviews in a single day compared to the place's usual pace.
- Low activity account
- — the reviewer has almost no other reviews, photos, or Local Guide history; throwaway accounts look like this.
- Duplicate text
- — the wording is nearly identical to another review of the same place.
Verdicts are statistical estimates based on public review patterns, not accusations. Full methodology, signal definitions and known limits →
Case conclusion
What the numbers say
1,000 reviews examined
- Google rating
- 4.3★
- Not-flagged average
- 4.0★
- Flagged
- 5%
- Coverage
- 26%
All reviews shown by Google
949 examined reviews
51 of 1,000
1,000 of 3,776 Google reviews
“Not flagged” means no configured Revdict signal matched; it does not prove a review is genuine. Data fetched Jul 19, 2026.
Review brief
What reviews not flagged by Revdict say
Reviewers frequently report that the restaurant serves delicious, high-quality burgers, cheese fries, and milkshakes in a clean environment. However, many customers experience very slow wait times and inconsistent service during busy periods. Overall, it remains a popular spot for casual dining near downtown attractions.
+ Repeated strengths
Delicious Burgers and Shakes
Reviewers consistently praise the quality, flavor, and taste of the burgers and milkshakes.
1 supporting review
5★ · 2025-11-15
The food is good, the burgers are very small, and a bit expensive. It's not a bad option to come here, but it's not good value for money haha.
Cleanliness and Atmosphere
Multiple reviewers note that the establishment is clean and features a pleasant, convenient location.
1 supporting review
5★ · 2021-01-08
I love it Nice and clean place
− Repeated complaints
Slow Wait Times
Reviewers frequently complain about long, delayed wait times for food pickup, especially during peak hours.
2 supporting reviews
5★ · 2022-06-14
Clean, fast high quality service. All good fresh and cooked to perfection. Best fast food hamburgers to be found!
2★ · 2025-07-17
The service is really really really slow. This is a fast food restaurant, and it’s not even full. I’ve been waiting for more than 30min and still waiting. It’s not the first time like this. Made me question myself why did I come back.
Incorrect or Missing Orders
Several reviewers report missing items, incorrect condiments, or mistakes made with their orders.
2 supporting reviews
5★ · 2020-11-08
Service was pretty good even though they were busy. The staff was all very nice and friendly. Our orders were missing some items and when I went back to the counter to explain, they quickly gave us what was missing. The food was great, as p...
3★ · 2024-11-12
This is my nearest Shake Shack, and my youngest kid loves Shake Shack, but I’m constantly amazed by this location’s inability to get even the simplest orders correct. Sometimes they forget something entirely, other times nothing is as you o...
Good for
- Burgers and milkshakes
- Casual dine-in or quick pickups
- Visitors near downtown attractions
Avoid if
- You are in a strict time crunch
- You expect large portions for the price
- You dislike crowded spaces
Review anatomy
Reviews per quarter
| Quarter | Reviews | Flagged |
|---|---|---|
| Q3 ’20 | 9 | 1 |
| Q4 ’20 | 20 | 0 |
| Q1 ’21 | 21 | 1 |
| Q2 ’21 | 47 | 2 |
| Q3 ’21 | 53 | 1 |
| Q4 ’21 | 39 | 1 |
| Q1 ’22 | 29 | 0 |
| Q2 ’22 | 48 | 2 |
| Q3 ’22 | 58 | 1 |
| Q4 ’22 | 79 | 3 |
| Q1 ’23 | 44 | 2 |
| Q2 ’23 | 61 | 3 |
| Q3 ’23 | 73 | 4 |
| Q4 ’23 | 48 | 4 |
| Q1 ’24 | 37 | 2 |
| Q2 ’24 | 32 | 4 |
| Q3 ’24 | 47 | 1 |
| Q4 ’24 | 36 | 1 |
| Q1 ’25 | 24 | 2 |
| Q2 ’25 | 46 | 6 |
| Q3 ’25 | 59 | 4 |
| Q4 ’25 | 33 | 0 |
| Q1 ’26 | 16 | 2 |
| Q2 ’26 | 31 | 3 |
| Q3 ’26 | 10 | 1 |
Rating distribution
Evidence
- low activity account 50 reviews flagged weight 0.8
- generic account 1 reviews flagged weight 1
Flagged reviews
Showing the 10 most suspicious of 51 flagged reviews.
Kevin J. O'Brien
241 reviews · Local Guide
★★★★★
2024-06-08
Best place to bring a woman before you propose marriage... Updating: Also my kids love this place... Who knew.
Henry Dal
2 reviews
★★★★★
2020-09-06
angela espinoza
1 review
★★★★★
2021-01-18
Anaijaaa
1 review
★★★★★
2021-06-08
Rohit agarwal
1 review
★★★★★
2021-06-12
Wyatt B
2 reviews
★☆☆☆☆
2021-08-29
Terrible experience, will not eat here again
New Jersey Street Cars
1 review
★☆☆☆☆
2021-11-11
Cockroaches under the table because there was food everywhere on the floor. My chicken tenders were practically raw as well. People behind counter could care less.
Ernie Hunter
1 review
★★★★★
2022-06-17
Hamburgers are good, the ice cream is even better!
Ben Millstein
2 reviews
★☆☆☆☆
2023-04-11
Absolute nightmare ordering from this location for a celebration -Half of our food delivered -Waited half an hour for the other half to be delivered -Driver marked the food as delivered without actually dropping the food off -Fries delivered cold -Order was canceled -Customer service refused to reso...
Wei Zhong
2 reviews
★☆☆☆☆
2023-05-11
Always more than 20 mins waiting for meal pal
Report generated Jul 19, 2026. Reviews change — you can request a fresh investigation.
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