Shake Shack Madison Square Park
Hamburger restaurant · Madison Square Park, 23rd Street and, Madison Ave, New York, NY 10010, United States · United States
★ 4.5 on Google · 7,770 reviews · View on Google Maps
Manipulation score
CleanCompleted Jul 15, 2026 · 40 reviews flagged
How this score works
The score estimates how strongly this place's review record matches known manipulation patterns, from 0 (no signs) to 100. Verdicts: Clean below 40, Suspicious from 40, Likely Manipulated from 70; Review Drive when the flags are mostly staff asking customers for named reviews. It rises with the share of reviews flagged and how suspicious each one is.
- Burst
- — an abnormal spike of five-star reviews in a single day compared to the place's usual pace.
- Low activity account
- — the reviewer has almost no other reviews, photos, or Local Guide history; throwaway accounts look like this.
- Duplicate text
- — the wording is nearly identical to another review of the same place.
Verdicts are statistical estimates based on public review patterns, not accusations. Full methodology, signal definitions and known limits →
Case conclusion
What the numbers say
1,000 reviews examined
- Google rating
- 4.5★
- Not-flagged average
- 4.3★
- Flagged
- 4%
- Coverage
- 13%
All reviews shown by Google
960 examined reviews
40 of 1,000
1,000 of 7,770 Google reviews
“Not flagged” means no configured Revdict signal matched; it does not prove a review is genuine. Data fetched Jul 15, 2026.
Review brief
What reviews not flagged by Revdict say
Reviewers report that this original Shake Shack location offers delicious burgers and shakes in a charming outdoor park setting. However, visitors frequently note long wait times, slow service, and issues with cleanliness and wildlife around the seating area.
+ Repeated strengths
Food Quality
Reviewers frequently praise the delicious taste and quality of the burgers, fries, and milkshakes.
3 supporting reviews
5★ · 2024-07-05
The best burgers in New York!!! A very nice park for a family meal.
5★ · 2024-07-15
Shake Shack Madison Square Park is the birthplace of this restaurant chain, known for its delicious burgers, fries, and milkshakes. The ambiance is beautiful, perfect for outdoor dining and enjoying the city views of New York. Excellent ser...
5★ · 2026-06-15
I know Shake Shack is everywhere now, but there's still something that hits differently about eating at the original one. It started as a hot dog cart in Madison Square Park and eventually turned into this small kiosk that somehow became a...
Atmosphere and Setting
Reviewers highlight the unique and pleasant atmosphere of eating outdoors in the park.
2 supporting reviews
4★ · 2026-06-16
I had a great experience at Shake Shack in Madison Square Park. The place has a unique atmosphere because it's not just a burger joint; it's located inside a lovely park, which makes eating there feel different and more relaxed. Sitting ou...
5★ · 2026-06-15
I know Shake Shack is everywhere now, but there's still something that hits differently about eating at the original one. It started as a hot dog cart in Madison Square Park and eventually turned into this small kiosk that somehow became a...
− Repeated complaints
Wait Times and Slow Service
Reviewers frequently complain about long wait times, disorganization, and slow order fulfillment.
3 supporting reviews
1★ · 2024-08-11
I waited 47 minutes for my order to came through, while watching the person behind me in queue received their order one by one. This has got to be the slowest fast food chain I’ve ever been to, when i asked they simply said that they missed...
1★ · 2025-07-20
Waited 22 minutes after ordering for a cold, dry hotdog and a melted vanilla milkshake. You’d think the original location would be good but alas, it was not.
3★ · 2026-03-30
Nice burger with a nice view!
Wildlife and Cleanliness
Reviewers report issues with rats and birds approaching tables and disrupting meals in the park.
3 supporting reviews
5★ · 2024-07-17
Great spot, at the foot of the Flatiron Building, excellent, only downside being the small mice in the bushes surrounding the tables
1★ · 2025-09-01
It's clear that the burgers are the best in New York, and the service, as always with this chain, is very friendly. The tables are picnic-style, right inside Madison Square Park—all perfect. However, it's full of rats that scurry under the...
5★ · 2026-04-29
The original Shake Shack location has a fantastic atmosphere and is a great place to relax. However, it seems the birds have developed a taste for burgers—they kept trying their best to snatch mine while I was eating. To top it off, just as...
Good for
- Experiencing an iconic fast-food landmark
- Outdoor dining in a park setting
- Grabbing a burger and a milkshake
Avoid if
- You are in a rush and need fast service
- You are sensitive to wildlife like birds or rats near your table
- You require indoor seating or restrooms
Review anatomy
Reviews per month
| Month | Reviews | Flagged |
|---|---|---|
| Jul ’24 | 64 | 1 |
| Aug ’24 | 49 | 2 |
| Sep ’24 | 70 | 2 |
| Oct ’24 | 61 | 4 |
| Nov ’24 | 39 | 0 |
| Dec ’24 | 32 | 6 |
| Jan ’25 | 19 | 0 |
| Feb ’25 | 21 | 0 |
| Mar ’25 | 33 | 3 |
| Apr ’25 | 54 | 0 |
| May ’25 | 67 | 1 |
| Jun ’25 | 60 | 2 |
| Jul ’25 | 56 | 2 |
| Aug ’25 | 74 | 2 |
| Sep ’25 | 61 | 3 |
| Oct ’25 | 57 | 2 |
| Nov ’25 | 26 | 1 |
| Dec ’25 | 17 | 2 |
| Jan ’26 | 14 | 0 |
| Feb ’26 | 3 | 0 |
| Mar ’26 | 19 | 0 |
| Apr ’26 | 25 | 4 |
| May ’26 | 27 | 1 |
| Jun ’26 | 36 | 1 |
| Jul ’26 | 16 | 1 |
Rating distribution
Evidence
- burst 5 five-star reviews on 2024-12-31 vs avg 0.9/day weight 1
- low activity account 34 reviews flagged weight 0.8
- generic account 1 reviews flagged weight 1
Flagged reviews
Showing the 10 most suspicious of 40 flagged reviews.
HANYOON PARK
25 reviews · Local Guide
★★★★★
2026-04-29
The original Shake Shack location has a fantastic atmosphere and is a great place to relax. However, it seems the birds have developed a taste for burgers—they kept trying their best to snatch mine while I was eating. To top it off, just as I was finishing, one of them “decorated” my fries and flew...
Chloé MILLERET-MONNERET
84 reviews · Local Guide
★★★★★
2024-12-31
Great place, we had two hot dogs 🌭, simple and good!
Eleonora Miccini
3 reviews · Local Guide
★★★★★
2024-12-31
Mustafa Afsaroglu
132 reviews · Local Guide
★★★★★
2024-12-31
Luca De Martin
30 reviews · Local Guide
★★★★★
2024-12-31
Best burger I've had in NY. Just a suggestion: there should be a sign over the left counter to let people know they can order themselves on the computer, the line would love faster.
Michael Lo
17 reviews · Local Guide
★★★★★
2024-12-31
Great spot to grab double smokeshack and C&C shake and relax at the park :)
Melanie Mills
2 reviews
★☆☆☆☆
2024-09-14
My 12 year old son ordered shake shack on the app for Madison sq park and the order went to the Hudson yards location. He tried to cancel but it didn’t work. So he went to the window at Mad sq park to explain. The gentleman he spoke with was kind and called the manager. The manager said “not my prob...
Walter José De Simoni
2 reviews
★★★★★
2024-10-20
Lea Mathisen
1 review
★★★★★
2024-10-22
Mr. and Mrs. Ona
1 review
★★★★★
2024-10-24
Report generated Jul 15, 2026. Reviews change — you can request a fresh investigation.
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