Shake Shack Midtown East
Hamburger restaurant · 600 3rd Ave, New York, NY 10016, United States · United States
★ 4.4 on Google · 4,031 reviews · View on Google Maps
Manipulation score
CleanCompleted Jul 19, 2026 · 57 reviews flagged
How this score works
The score estimates how strongly this place's review record matches known manipulation patterns, from 0 (no signs) to 100. Verdicts: Clean below 40, Suspicious from 40, Likely Manipulated from 70; Review Drive when the flags are mostly staff asking customers for named reviews. It rises with the share of reviews flagged and how suspicious each one is.
- Burst
- — an abnormal spike of five-star reviews in a single day compared to the place's usual pace.
- Low activity account
- — the reviewer has almost no other reviews, photos, or Local Guide history; throwaway accounts look like this.
- Duplicate text
- — the wording is nearly identical to another review of the same place.
Verdicts are statistical estimates based on public review patterns, not accusations. Full methodology, signal definitions and known limits →
Case conclusion
What the numbers say
999 reviews examined
- Google rating
- 4.4★
- Not-flagged average
- 4.2★
- Flagged
- 6%
- Coverage
- 25%
All reviews shown by Google
942 examined reviews
57 of 999
999 of 4,031 Google reviews
“Not flagged” means no configured Revdict signal matched; it does not prove a review is genuine. Data fetched Jul 19, 2026.
Review brief
What reviews not flagged by Revdict say
This Shake Shack location offers popular smash-style burgers, crinkle-cut fries, and milkshakes, with many patrons praising the tasty food and generally quick service. However, recurring complaints highlight small portions relative to the price, occasional order errors or long wait times, and limited seating.
+ Repeated strengths
Tasty burgers and shakes
Reviewers frequently report that the burgers, cheese fries, and milkshakes are delicious and flavorful.
3 supporting reviews
4★ · 2022-11-15
The burgers and fries with cheese and bacon are highly recommended; they're delicious. They're small, but the flavor is fantastic. A must-try in New York. The restaurants are generally small with few tables.
4★ · 2022-12-27
Very good, but not enough space to sit.
5★ · 2026-01-09
Tasty burgers and milshakes to die for. Fries are really good as well
Friendly and helpful service
Many guests highlight individual staff members who provide exceptionally warm, attentive, and welcoming customer service.
2 supporting reviews
5★ · 2022-12-05
Quickly ran into this location with my daughter after her appointment and it was super clean and quick. We didn't wait for long and was greeted by everyone. I noticed a young man, walking up and down ensuring things were good for everyone....
5★ · 2025-07-27
This time around it was the customer service from Tisha that put things over the top for us. We dined with our 18 month old son and she took every opportunity to ensure we were accommodated. She provided high chair, brought our food to the...
Clean and convenient environment
Reviewers often note that the location is clean, well-maintained, and a great spot to grab a quick bite.
3 supporting reviews
5★ · 2023-02-26
Great. Fast and clean, just what I expect of a Shake Shack
5★ · 2025-08-16
The 🍟 was super good so was the 🍔!
5★ · 2025-10-28
There was a homeless person chilling inside but he wasn't causing issues. The ambience of that might not be for everyone.
− Repeated complaints
High prices and small portions
Reviewers report that the food is expensive and that the burger and sandwich portions are too small for the cost.
3 supporting reviews
1★ · 2022-11-21
I don't understand the excellent reviews... The burger is tiny and overpriced. $16 for a burger and cheese fries... The meat has no flavor and all the sauce at the bottom of the burger is way too spicy.
2★ · 2023-01-08
Disappointed about they price and what you get for. I had the smallest burger all time. It’s not comparable with In and out burgers.
5★ · 2026-05-29
I love it here the. People are amazing and so is the food
Inconsistent orders and slow wait times
Several reviewers report missing items, incorrect orders, or unexpectedly long wait times during busy periods.
1 supporting review
2★ · 2023-03-02
Food is good, but location is severely understaffed, leading to long waits and frequently botched orders.
Limited seating
Reviewers note that the dining room can become crowded quickly, leaving few available tables and chairs for dine-in guests.
3 supporting reviews
4★ · 2022-12-27
Very good, but not enough space to sit.
5★ · 2023-04-17
need more seating space
3★ · 2025-09-01
There are only a few tables compared to the number of people in the room, and the service is a bit slow. The burgers are average.
Good for
- A quick and tasty burger or milkshake
- Vegetarian options like the Shroom Burger
- Grab-and-go takeout near transit hubs
Avoid if
- You are looking for large, budget-friendly portions
- You need guaranteed seating during peak lunch hours
- You have zero tolerance for potential order mix-ups
Review anatomy
Reviews per month
| Month | Reviews | Flagged |
|---|---|---|
| Nov ’22 | 25 | 3 |
| Dec ’22 | 31 | 0 |
| Jan ’23 | 20 | 2 |
| Feb ’23 | 41 | 3 |
| Mar ’23 | 33 | 1 |
| Apr ’23 | 43 | 2 |
| May ’23 | 35 | 4 |
| Jun ’23 | 32 | 1 |
| Jul ’23 | 26 | 2 |
| Aug ’23 | 56 | 4 |
| Sep ’23 | 42 | 1 |
| Oct ’23 | 29 | 2 |
| Nov ’23 | 30 | 2 |
| Dec ’23 | 25 | 1 |
| Jan ’24 | 26 | 2 |
| Feb ’24 | 15 | 1 |
| Mar ’24 | 29 | 1 |
| Apr ’24 | 17 | 1 |
| May ’24 | 19 | 1 |
| Jun ’24 | 21 | 1 |
| Jul ’24 | 28 | 1 |
| Aug ’24 | 20 | 1 |
| Sep ’24 | 21 | 1 |
| Oct ’24 | 27 | 1 |
| Nov ’24 | 17 | 2 |
| Dec ’24 | 12 | 0 |
| Jan ’25 | 17 | 0 |
| Feb ’25 | 17 | 2 |
| Mar ’25 | 21 | 1 |
| Apr ’25 | 21 | 1 |
| May ’25 | 29 | 1 |
| Jun ’25 | 5 | 0 |
| Jul ’25 | 9 | 0 |
| Aug ’25 | 21 | 3 |
| Sep ’25 | 11 | 1 |
| Oct ’25 | 14 | 0 |
| Nov ’25 | 15 | 3 |
| Dec ’25 | 17 | 0 |
| Jan ’26 | 14 | 0 |
| Feb ’26 | 8 | 1 |
| Mar ’26 | 6 | 0 |
| Apr ’26 | 16 | 0 |
| May ’26 | 7 | 0 |
| Jun ’26 | 21 | 3 |
| Jul ’26 | 10 | 0 |
Rating distribution
Evidence
- low activity account 55 reviews flagged weight 0.8
- generic account 2 reviews flagged weight 1
Flagged reviews
Showing the 10 most suspicious of 57 flagged reviews.
Uggg Ghbv
232 reviews · Local Guide
★★★★★
2025-08-17
Since the beginning, this place has maintained quality. Employees seemed notably warm and competent. The restaurant's hygiene practices are evident. This restaurant delivers freshness without the high price tag. I regret all the meals I could have had here.
Judith Vasquez
274 reviews · Local Guide
★★★★★
2025-11-04
No other restaurant in town comes close to the quality here. The quality here stands out. The menu has stars but everything satisfies. The staff was notably outstanding. This spot should succeed in the long term.
Robert
1 review
★★★★★
2022-11-06
!!!!!??????
2 reviews
★★★★★
2023-01-07
Pretty good
Victoria Busquets
2 reviews
★★★★★
2023-01-26
Chloe Delidimos
2 reviews
★★★★★
2023-02-13
Justin and his team were amazing with our group. Took the time to make sure we had everything we needed and even assisted us with taking our polaroid picture
It's Vane Guillen!
1 review
★★★★★
2023-02-14
This is my fav Shake Shack. The staff here is always so so polite and kind, a true gift. 🎁
William Davis
2 reviews
★★★★★
2023-04-07
Kevin is the man!
Quantavious Singleton
1 review
★★★★★
2023-05-03
Kevin was a great help with making sure our burgers were cooked thoroughly, he bought our food to the table, and continuously checked back with us to make sure everything was going alright, great customer service :)!
Shawn
2 reviews
★★★★★
2023-05-04
Report generated Jul 19, 2026. Reviews change — you can request a fresh investigation.
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