Shake Shack Upper East Side
Hamburger restaurant · 154 East 86th St, New York, NY 10028, United States · United States
★ 4.3 on Google · 5,178 reviews · View on Google Maps
Manipulation score
CleanCompleted Jul 15, 2026 · 62 reviews flagged
How this score works
The score estimates how strongly this place's review record matches known manipulation patterns, from 0 (no signs) to 100. Verdicts: Clean below 40, Suspicious from 40, Likely Manipulated from 70; Review Drive when the flags are mostly staff asking customers for named reviews. It rises with the share of reviews flagged and how suspicious each one is.
- Burst
- — an abnormal spike of five-star reviews in a single day compared to the place's usual pace.
- Low activity account
- — the reviewer has almost no other reviews, photos, or Local Guide history; throwaway accounts look like this.
- Duplicate text
- — the wording is nearly identical to another review of the same place.
Verdicts are statistical estimates based on public review patterns, not accusations. Full methodology, signal definitions and known limits →
Case conclusion
What the numbers say
1,000 reviews examined
- Google rating
- 4.3★
- Not-flagged average
- 4.1★
- Flagged
- 6%
- Coverage
- 19%
All reviews shown by Google
938 examined reviews
62 of 1,000
1,000 of 5,178 Google reviews
“Not flagged” means no configured Revdict signal matched; it does not prove a review is genuine. Data fetched Jul 15, 2026.
Review brief
What reviews not flagged by Revdict say
Reviewers report that this Shake Shack location serves delicious burgers, fries, and shakes, often highlighting a nice outdoor seating area. However, guests frequently complain about long wait times, occasional order mistakes, and inconsistent service from the staff.
+ Repeated strengths
Burgers and Fries
Reviewers frequently praise the quality, flavor, and freshness of the burgers and crinkle-cut fries.
3 supporting reviews
4★ · 2022-06-12
Great shakes, ok hamburgers.
5★ · 2022-06-30
Even gluten-free. GREAT BREAD!!!! It's expensive but really worth it. The burgers are also excellent gluten-free. The fries are crispy. The drinks come with refills. They're out of this world!
5★ · 2022-08-10
Love these burgers! They are small, but tasty. The fries are fresh and one of the best I've had. Our go to is the Chicken Shack and the double Shack. The outdoor area is nice with the birds pottering about. Bit of fresh air while you ea...
Outdoor Seating
Many reviewers enjoy the outdoor patio and seating area available at this location.
1 supporting review
5★ · 2022-09-28
Shake Shack is one of the best places for burgers and shakes, and this specific location has a nice outdoor seating area.
Milkshakes
Reviewers often recommend the rich and creamy milkshakes.
2 supporting reviews
4★ · 2022-06-12
Great shakes, ok hamburgers.
5★ · 2022-08-24
Top notch chocolate milkshake, didn't try anything else although pretty sure the burgers will be no fault for the price point.
− Repeated complaints
Order Accuracy
Reviewers frequently report missing items or incorrect orders, particularly with takeout and delivery.
3 supporting reviews
2★ · 2022-09-15
The food is good but EVERY SINGLE TIME we order from here they leave out something, either a burger or a shake. I'm REALLY starting to think it's on purpose. It's now been at least four times.
1★ · 2022-12-17
Just know that ur order Will possibly be incorrect, have the wrong add in’s , an not look like the picture nor what you ordered. Guess I have to pay for heart burn from onions I didn’t order no sprinkles nor sugar Xmas cookie shake 46$ to g...
2★ · 2025-10-03
Food was okay. They got my order wrong TWICE. First time they gave me two completely different burgers then when I told them about it they threw them out in front of me and made new burgers but still got it wrong because I asked for no baco...
Long Wait Times
Reviewers report long delays during peak hours and slow service from the kitchen.
3 supporting reviews
2★ · 2022-09-17
At dinnertime hours, this location is extremely busy. After the first few tries, I now place my order with the expectation that I may not actually ever get it. The folks here are working really hard and as quickly as they can, but it's just...
1★ · 2023-09-02
Took them almost 30 min to get my order (people who ordered after me got their food before me). When it did arrive it was cold. Had to actively ask employees about my food to get it.
1★ · 2025-12-05
Horrible wait time ordered only two things cheese fries and waited 20 minutes. They have an attitude no urgency. they even tried to give me a ripped bag. Worse shake shack in the city. Even the male Philippine manager had an attitude becaus...
Customer Service
Several reviewers note rude behavior, unenthusiastic staff, and poor customer service interactions.
3 supporting reviews
1★ · 2022-07-02
Horrible service, cashiers arguing with coustumers, having a conversation between them not taking care of the coustumers. They even got muy order wrong and when I try to tell her she rolled her ayes and ignore me. Is there any manager? The...
1★ · 2022-09-03
Might be the worst shake shack in the city. The customer service is horrendous, not a single person with a smile on their face. When the server brought me my food she literally dropped it onto the counter with an attitude. The workers are y...
1★ · 2024-09-02
Terrible experience. Those cooks/servers are rude
Good for
- A quick, casual meal after visiting Central Park or the Met
- Classic smash burgers and crinkle-cut fries
- Outdoor dining in good weather
Avoid if
- You are in a strict rush during peak hours
- You require guaranteed order accuracy for takeout
- You need accessible ground-level entry without stairs
Review anatomy
Reviews per month
| Month | Reviews | Flagged |
|---|---|---|
| Jun ’22 | 25 | 1 |
| Jul ’22 | 22 | 2 |
| Aug ’22 | 28 | 3 |
| Sep ’22 | 27 | 1 |
| Oct ’22 | 36 | 0 |
| Nov ’22 | 28 | 1 |
| Dec ’22 | 32 | 3 |
| Jan ’23 | 21 | 2 |
| Feb ’23 | 15 | 0 |
| Mar ’23 | 24 | 3 |
| Apr ’23 | 30 | 1 |
| May ’23 | 32 | 1 |
| Jun ’23 | 33 | 1 |
| Jul ’23 | 35 | 3 |
| Aug ’23 | 35 | 0 |
| Sep ’23 | 29 | 1 |
| Oct ’23 | 30 | 2 |
| Nov ’23 | 24 | 3 |
| Dec ’23 | 19 | 2 |
| Jan ’24 | 28 | 5 |
| Feb ’24 | 14 | 0 |
| Mar ’24 | 20 | 0 |
| Apr ’24 | 22 | 0 |
| May ’24 | 27 | 2 |
| Jun ’24 | 13 | 0 |
| Jul ’24 | 18 | 1 |
| Aug ’24 | 17 | 1 |
| Sep ’24 | 20 | 0 |
| Oct ’24 | 11 | 1 |
| Nov ’24 | 18 | 0 |
| Dec ’24 | 14 | 0 |
| Jan ’25 | 10 | 0 |
| Feb ’25 | 14 | 1 |
| Mar ’25 | 13 | 2 |
| Apr ’25 | 26 | 3 |
| May ’25 | 22 | 1 |
| Jun ’25 | 18 | 0 |
| Jul ’25 | 18 | 1 |
| Aug ’25 | 22 | 3 |
| Sep ’25 | 9 | 2 |
| Oct ’25 | 14 | 2 |
| Nov ’25 | 11 | 1 |
| Dec ’25 | 10 | 0 |
| Jan ’26 | 11 | 1 |
| Feb ’26 | 9 | 1 |
| Mar ’26 | 8 | 1 |
| Apr ’26 | 6 | 0 |
| May ’26 | 11 | 1 |
| Jun ’26 | 11 | 2 |
| Jul ’26 | 10 | 0 |
Rating distribution
Evidence
- burst 5 five-star reviews on 2024-01-16 vs avg 1.0/day weight 1
- low activity account 58 reviews flagged weight 0.8
- generic account 2 reviews flagged weight 1
Flagged reviews
Showing the 10 most suspicious of 62 flagged reviews.
Landon Perez-Gomez
1 review
★★★★★
2024-01-16
this place was really good, although it wasn’t my first time it’s always good and they don’t take long at all. Food is always good and always treat everyone with respect. I would recommend it to other people
xoClutch o7
2 reviews
★★★★★
2024-01-16
The drinks are good the fries was mad good
Joshua J
2 reviews
★★★★★
2024-01-16
The food was great and I highly recommend going here because when u order it’s fast
A. C.B.
132 reviews · Local Guide
★★★☆☆
2022-09-28
Jack Mc.G
130 reviews · Local Guide
★★★★★
2026-02-16
Always good, staff keeps it clean and the service is good.
Joseph Noviello
13 reviews · Local Guide
★★★★★
2024-01-16
Sergie
23 reviews · Local Guide
★★★★★
2024-01-16
Abid Lakhani
1 review
★★★★★
2022-06-21
Andy
1 review
★★★★★
2022-07-16
Delivery staff is kind of slow. Received my order 12 minutes after the estimated time the app stated.
Haylee Smith
1 review
★★★★★
2022-08-07
Report generated Jul 15, 2026. Reviews change — you can request a fresh investigation.
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