Shake Shack Upper West Side

4★ · 2024-02-02

Super tasty burgers, hot dogs, and chicken sandwiches. Very well run place with helpful staff. Clean and pleasant.

5★ · 2024-02-03

Shake Shack is a fast-food chain with real ingredients (unlike McDonald's) and very tasty food. The place is quite crowded, so if you go there you'll probably have to wait a bit for a table. We ordered using a small screen they have there,...

4★ · 2024-02-26

The burger is exceptional and the service was exceptional too. Kayla and JC are two of the nicest and sweetest (and most helpful) people. 77th and Columbus on the upper west side of nyc. Shake Shack, you’re fortunate to have these two on yo...

5★ · 2025-09-19

Two of your waiters Lerone & Jessica were amazing. We went down to the lower level & they cleaned our tables, refilled our drinks & were extremely professional. If every Shake Shack has service like this, I will always return. The place was...

4★ · 2026-06-06

If you're a seasoned foodie, Shake Shack Upper West Side is one of the most worthwhile Shake Shack locations in New York. The reason isn't just because the burgers are exceptionally delicious, but because it's located directly opposite the...

1★ · 2024-01-28

Waited forever for a shake. Not even a cashier to place order. They ask customers to place order at a kiosk that doesn’t even have the newer item on there.

4★ · 2025-08-01

The staff is completely overwhelmed and they're spinning in circles and confusion on the cooking line because so many people have ordered and more people keep coming in! It's wild! Perhaps this location could consider putting a limit on the...

5★ · 2024-01-29

The food was amazing, the service was incredibly slow, and there was nowhere to sit. Probably because the food is so good, it attracts more customers than an ordinary burger joint.

4★ · 2025-07-29

ORDER AHEAD. It gets absolutely packed at lunch time, as it has become the de facto AMNH cafeteria annex. If you don’t order ahead, it will suck. Seating downstairs is fine if you are there when it isn’t busy, but otherwise benches in par...

4★ · 2024-02-12

Food was great, service was great, didn't wait too long to get our food. The downstairs bathroom was gross and the toilet seat was on the floor, broken. Sorry, -1 star.

4★ · 2024-05-14

Shake shack is shake shack, great burger and fries. The only reason I didn’t give a five star was because the restaurant feels “dirty”. Not sure if it’s because the high volume of people or because they didn’t do a good job cleaning the flo...

2★ · 2026-07-09

This Shake Shack has nice staff, but also some really rude ones. Their food is amazing but their cleanliness is something else. The first floor smells of bathroom and the bathrooms itself is even worse. There is no ventilation in the first...