Starbucks Coffee Company
Coffee shop · 494 8th Ave, New York, NY 10001, United States · United States
★ 3.8 on Google · 2,434 reviews · View on Google Maps
Manipulation score
CleanCompleted Jul 19, 2026 · 50 reviews flagged
How this score works
The score estimates how strongly this place's review record matches known manipulation patterns, from 0 (no signs) to 100. Verdicts: Clean below 40, Suspicious from 40, Likely Manipulated from 70; Review Drive when the flags are mostly staff asking customers for named reviews. It rises with the share of reviews flagged and how suspicious each one is.
- Burst
- — an abnormal spike of five-star reviews in a single day compared to the place's usual pace.
- Low activity account
- — the reviewer has almost no other reviews, photos, or Local Guide history; throwaway accounts look like this.
- Duplicate text
- — the wording is nearly identical to another review of the same place.
Verdicts are statistical estimates based on public review patterns, not accusations. Full methodology, signal definitions and known limits →
Case conclusion
What the numbers say
1,000 reviews examined
- Google rating
- 3.8★
- Not-flagged average
- 3.9★
- Flagged
- 5%
- Coverage
- 41%
All reviews shown by Google
950 examined reviews
50 of 1,000
1,000 of 2,434 Google reviews
“Not flagged” means no configured Revdict signal matched; it does not prove a review is genuine. Data fetched Jul 19, 2026.
Review brief
What reviews not flagged by Revdict say
Reviewers report that this is a very busy, high-volume Starbucks location with mixed experiences regarding wait times and customer service. While many appreciate the energetic staff and quick preparation during peak hours, others note issues with order accuracy and crowded conditions.
+ Repeated strengths
Friendly and upbeat staff
Many reviewers highlight that the employees maintain a positive, cheerful attitude despite the heavy crowds.
3 supporting reviews
5★ · 2019-08-23
Clean and courtesy location. Well maintained and the staff was exceptionally cheerful and gracious. Especially for such a busy location as port authority and garment center. I'll always choose this location if in the area...over others...th...
5★ · 2025-08-09
Staff was outstanding, especially Shayne! It was my autistic daughter's 24th Birthday, and he made her feel so extremely special, as did the entire staff. Thank you for making her day!
5★ · 2026-03-13
Writing this since Isaiah is really great staff. I pick up my coffee here every morning and he’s literally greeted everyone with a smile and dance each day. Brightens my work day! Coffee is also solid. They rarely mess up my order.
Fast and efficient service
Several reviewers mention that orders are processed quickly and the line moves fast despite the high volume.
3 supporting reviews
5★ · 2019-08-08
Line moves pretty fast. No restroom.
5★ · 2019-12-23
This place is how to run a coffee shop It’s packed they have a constant line The staff are upbeat and efficient and get through hundreds of people in no time at all
2★ · 2025-08-12
I ordered moch cookie crumble. It has no cookie crumble. Even though you ask for less ice. Its nothing but ice. After requesting for extra extra mocha sau lce , they did not add that . I have ordered the same drink for other locations and t...
− Repeated complaints
Long wait times
Reviewers frequently complain about extended waits, both in line and for mobile orders.
2 supporting reviews
1★ · 2019-07-30
This starbucks truly cannot handle the volume of customers in this location. to wait 20 minutes for a cold brew is unacceptable. put the cup under the nozzle, pull the lever, 5 seconds. asked for an update twice. needs better management and...
1★ · 2025-07-20
Unprofessional service. After waiting a while, I asked Natalie about my drink. She mocked me saying, “Oh, you getting late? Then why you order?” Totally disrespectful and uncalled for. Not the kind of attitude Starbucks should allow.
Inaccurate or incorrect orders
Multiple reviewers report receiving the wrong items, missing ingredients, or incorrectly prepared drinks.
2 supporting reviews
3★ · 2019-08-25
Everything I got tasted great, but they were so busy and continuously messed up orders
2★ · 2025-08-12
I ordered moch cookie crumble. It has no cookie crumble. Even though you ask for less ice. Its nothing but ice. After requesting for extra extra mocha sau lce , they did not add that . I have ordered the same drink for other locations and t...
Rude staff interactions
Some reviewers report experiencing poor customer service, dismissive attitudes, or unprofessional behavior from staff.
1 supporting review
1★ · 2025-07-20
Unprofessional service. After waiting a while, I asked Natalie about my drink. She mocked me saying, “Oh, you getting late? Then why you order?” Totally disrespectful and uncalled for. Not the kind of attitude Starbucks should allow.
Good for
- Quick grab-and-go coffee during a commute
- Ordering ahead via the mobile app
Avoid if
- You are in a strict rush and cannot afford delays
- You need a place to sit down, work, or use a restroom
Review anatomy
Reviews per quarter
| Quarter | Reviews | Flagged |
|---|---|---|
| Q3 ’19 | 185 | 7 |
| Q4 ’19 | 229 | 8 |
| Q1 ’20 | 177 | 8 |
| Q2 ’20 | 7 | 0 |
| Q3 ’20 | 14 | 0 |
| Q4 ’20 | 10 | 1 |
| Q1 ’21 | 16 | 1 |
| Q2 ’21 | 26 | 1 |
| Q3 ’21 | 26 | 1 |
| Q4 ’21 | 28 | 2 |
| Q1 ’22 | 19 | 1 |
| Q2 ’22 | 31 | 1 |
| Q3 ’22 | 28 | 1 |
| Q4 ’22 | 29 | 1 |
| Q1 ’23 | 29 | 8 |
| Q2 ’23 | 12 | 0 |
| Q3 ’23 | 17 | 1 |
| Q4 ’23 | 10 | 1 |
| Q1 ’24 | 12 | 0 |
| Q2 ’24 | 10 | 0 |
| Q3 ’24 | 9 | 1 |
| Q4 ’24 | 8 | 1 |
| Q1 ’25 | 11 | 2 |
| Q2 ’25 | 10 | 0 |
| Q3 ’25 | 12 | 1 |
| Q4 ’25 | 16 | 1 |
| Q1 ’26 | 8 | 1 |
| Q2 ’26 | 8 | 0 |
| Q3 ’26 | 3 | 0 |
Rating distribution
Evidence
- review drive 5 five-star reviews on 2023-01-17 vs avg 0.2/day, 4 of them name a staff member weight 0.5
- low activity account 45 reviews flagged weight 0.8
Flagged reviews
Showing the 10 most suspicious of 50 flagged reviews.
navneet kalra
2 reviews
★★★★★
2019-08-09
Barbara Barnhart
2 reviews
★★★★★
2019-08-11
janina martinez
1 review
★★★★★
2019-08-15
Alankrita Alan
1 review
★☆☆☆☆
2019-08-22
Worthless staff! Had to wait for half hour for just a cheese danish!!! Terrible. This is the second time they did this
haman als
1 review
★★★★★
2019-08-26
Samantha Farfan
2 reviews
★★★★★
2019-10-16
Julie Perez
1 review
★★★★★
2019-10-27
Prayash Kapadia
2 reviews
★★★★★
2019-11-12
Michael LaPalme
1 review
★☆☆☆☆
2019-11-16
I did not know making coffee could actually be so hard, starbucks is supposed to be friendly ,which the person i ordered from was very rude and insisted that I didnt order what i ordered??? Theres a starbucks on every street so I will never be returning to this location. I've never written a google...
Bader Alkhathlan
1 review
★☆☆☆☆
2019-11-21
Very bad customer service! I told the cashier to get a cup of water and she said she will let them know. When I got my order they didn't give water and I tried to talk to them and they ignored me! I talked with another employee and she pretended she didn't hear me and I raise my voice little bit j...
Report generated Jul 19, 2026. Reviews change — you can request a fresh investigation.
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