Sugar Factory New York - Time Square

5★ · 2026-03-14

Jamie was the best! We came for my daughter’s birthday and he made it very special for her!

5★ · 2026-03-24

What an outstanding experience! It’s been a couple weeks now, but I believe our server’s name was Savannah? Anyway, she went above and beyond to create a memorable experience for the whole family. Answered all our questions, and even brough...

5★ · 2026-05-30

Sarai was an excellent server. Very attentive and great service :)

5★ · 2026-03-13

Very fun! Special place to celebrate a birthday or anything festive.

2★ · 2026-03-13

It was ok. We had to find someone to actually help us at the check in location, then after 10 min of being seated also had to find a server to take our order. Food came fast and was good. Milkshakes were underwhelming, which is ironic given...

5★ · 2026-03-28

Had the King Kong Sundae, was amazing, had a great time with Jamie as our service experience person, he was awesome and made this such a fun stop!!!

5★ · 2026-03-24

The atmosphere is really cool. You get to see a lot of celebrities on the wall. I do recommend getting their goblets. It is pretty cool to see right there table side however, you have to drink it or it will freeze and you can't drink it. Th...

5★ · 2026-05-28

Our Sugar Factory experience was next level! From the hostess, to the wait staff, to the food and the energy, this was our favorite part of our latest NYC trip! Our family had the chicken and waffles, rainbow sliders, chicken alfredo, and o...

1★ · 2026-03-15

Had a reservation, even though they were absolutely swamped, they sat us quickly and served us just as quickly. The food was lack luster at best. Think Applebee's. The prices were high for a "shake" that was over half a cup of whip cream. C...

1★ · 2026-04-17

Brought my son to dine at the sugar factory that's in the times square area, I had made reservations for myself and family for 9pm, got to the place at 8:45pm and when it was 9:20pm we were still awaiting a table for us to sit. While waitin...

1★ · 2026-03-06

This was completely ridiculous. I’ve never been to a more unorganized restaurant. I came in with a party of 10, but I arrived 10 minutes prior to my reservation to confirm they had the space. They said “oh, not yet.” 50 MINUTES later they s...

1★ · 2026-04-21

Took over 10 minutes to sit us, then no one came to get our order for over 15 minutes. The table next to us say they were very slow and got the wrong order. Very loud… so we got up and left.

1★ · 2026-05-12

Had reservations. An hr later still no service, no seating and no call to ever tell me my table was ready. Horrible