YOTEL New York Times Square
Hotel · 570 Tenth Avenue At, W 42nd St, New York, NY 10036, United States · United States
★ 3.9 on Google · 9,706 reviews · View on Google Maps
Manipulation score
CleanCompleted Jul 15, 2026 · 76 reviews flagged
How this score works
The score estimates how strongly this place's review record matches known manipulation patterns, from 0 (no signs) to 100. Verdicts: Clean below 40, Suspicious from 40, Likely Manipulated from 70; Review Drive when the flags are mostly staff asking customers for named reviews. It rises with the share of reviews flagged and how suspicious each one is.
- Burst
- — an abnormal spike of five-star reviews in a single day compared to the place's usual pace.
- Low activity account
- — the reviewer has almost no other reviews, photos, or Local Guide history; throwaway accounts look like this.
- Duplicate text
- — the wording is nearly identical to another review of the same place.
Verdicts are statistical estimates based on public review patterns, not accusations. Full methodology, signal definitions and known limits →
Case conclusion
What the numbers say
1,000 reviews examined
- Google rating
- 3.9★
- Not-flagged average
- 3.2★
- Flagged
- 8%
- Coverage
- 10%
All reviews shown by Google
924 examined reviews
76 of 1,000
1,000 of 9,706 Google reviews
“Not flagged” means no configured Revdict signal matched; it does not prove a review is genuine. Data fetched Jul 15, 2026.
Review brief
What reviews not flagged by Revdict say
Reviewers frequently highlight the hotel's central location near Times Square, affordable rates for Manhattan, and generally clean, compact rooms with impressive views. However, numerous guests report significant issues, including very small rooms, mandatory unexpected fees, and poor customer service or unresponsive staff.
+ Repeated strengths
Location
Reviewers consistently praise the central location, noting it is within walking distance to Times Square, the subway, and numerous restaurants.
3 supporting reviews
2★ · 2025-05-20
The ONLY good thing about this hotel is the view (if you book a room with a high floor,) and the location! The rooms are extremely small! As if you’re in jail. There is no fridge, microwave, coffee/ tea maker, and neither is there an ice ja...
4★ · 2025-05-21
Comfortable but small rooms; perhaps that's all you need considering you're just there to sleep since you're out exploring the city all day. Breakfast is tasty but lacks variety; there are very few options, and since it's included in the ra...
5★ · 2025-06-01
Excellent, modern, clean hotel. Generous breakfast, and there's the option of dining in the hotel for an affordable price. Close to Temes Square, yet quiet. Close to the bus station, making it convenient for all points of interest.
Views
Many guests report breathtaking, high-floor views of the city skyline or the Hudson River.
2 supporting reviews
2★ · 2025-05-20
The ONLY good thing about this hotel is the view (if you book a room with a high floor,) and the location! The rooms are extremely small! As if you’re in jail. There is no fridge, microwave, coffee/ tea maker, and neither is there an ice ja...
5★ · 2025-06-17
Hotel is in prime location of New York City. You can see the Hudson River from your room. Nice view. Breakfast spread was amazing. Loved the pancake. Almost of the shops are nearby.
Modern Concept & Beds
Reviewers often mention the high-tech, futuristic style and comfortable, adjustable beds.
1 supporting review
5★ · 2025-06-07
"Like Sleeping in a Spaceship — If NASA Had Mood Lighting" 4.5/5 ★★★★☆ YOTEL New York is what happens when a spaceship and a nightclub have a very clean, tech-savvy baby. The rooms are compact – like a coffin, but way more comfortable and...
− Repeated complaints
Room Size & Maintenance
Guests frequently complain that the rooms are extremely cramped and show heavy wear, outdated furniture, and maintenance issues.
3 supporting reviews
2★ · 2025-05-20
The ONLY good thing about this hotel is the view (if you book a room with a high floor,) and the location! The rooms are extremely small! As if you’re in jail. There is no fridge, microwave, coffee/ tea maker, and neither is there an ice ja...
1★ · 2025-05-26
Very Disappointed – Would Not Recommend Me and my wife had a really bad experience at YOTEL New York Times Square. The room was extremely small — nothing like the photos or description online. It smelled terrible and was not clean at all....
3★ · 2025-09-22
The best thing about it is the location. The rooms, especially the bathroom, are nothing like the quality of hotels in Spain. Very expensive for the services it offers.
Hidden Fees
Multiple reviewers report being surprised by mandatory daily resort or facility fees charged at check-in that were not clearly disclosed.
1 supporting review
1★ · 2025-06-13
This hotel is a prime example of what happens when user experience is designed without real humans in mind. Their check-in process is entirely machine-operated, which means that when something goes wrong, the staff are completely unequipped...
Customer Service
Reviewers frequently describe front desk staff and management as unhelpful, dismissive, or rude.
3 supporting reviews
1★ · 2025-05-28
We booked through a third party and needed to make some changes to our reservation. Despite multiple emails from the third party, the property simply did not respond. We ended up calling them ourselves—only to be met with the most unhelpful...
1★ · 2025-06-13
This hotel is a prime example of what happens when user experience is designed without real humans in mind. Their check-in process is entirely machine-operated, which means that when something goes wrong, the staff are completely unequipped...
1★ · 2025-07-07
AVOID - AVOID - AVOID This hotel has the worst service in the WORLD. 1. Horrible check-in, extremely rude staff, unprepared, and they simply do not care about guests. When I arrived at the hotel, I saw someone kicking the sign next to the...
Good for
- Solo travelers or couples looking for an affordable base near Times Square
- Travelers seeking short-term stays with quick self-check-in options
- Visitors prioritizing central proximity over spacious accommodations
Avoid if
- You require traditional hotel amenities like a mini-fridge, microwave, or proper room service
- You need complete bathroom privacy or are traveling with people who want privacy
- You are sensitive to noise, slow elevators, or hidden daily fees
Review anatomy
Reviews per month
| Month | Reviews | Flagged |
|---|---|---|
| May ’25 | 24 | 1 |
| Jun ’25 | 78 | 2 |
| Jul ’25 | 88 | 3 |
| Aug ’25 | 89 | 8 |
| Sep ’25 | 85 | 8 |
| Oct ’25 | 106 | 10 |
| Nov ’25 | 69 | 1 |
| Dec ’25 | 62 | 4 |
| Jan ’26 | 51 | 9 |
| Feb ’26 | 22 | 2 |
| Mar ’26 | 71 | 4 |
| Apr ’26 | 58 | 6 |
| May ’26 | 75 | 4 |
| Jun ’26 | 85 | 10 |
| Jul ’26 | 37 | 4 |
Rating distribution
Evidence
- low activity account 76 reviews flagged weight 0.8
Flagged reviews
Showing the 10 most suspicious of 76 flagged reviews.
Cem
2 reviews
★★★★★
2025-06-10
Jan Zan
1 review
★☆☆☆☆
2025-06-19
Absolute disappointment for the price - Mold in the corners of the shower - Window doesn't work - Shower handle is broken - Sliding door (toilet) won't close (very inconvenient!!!) - Mirror light only works sporadically - Ice machine on the 20th floor doesn't work - TV simply switches off - H...
Leyla Cebrayilova
2 reviews
★☆☆☆☆
2025-07-17
We planned to go to New York with my husband to celebrate our anniversary. For that, we tried to contact Yotel for 3 days to reserve the most beautiful room on the highest floor. Each time, we emphasized that we wanted the room on the highest floor with the best view of the city. But they disappoint...
Marianne Le Masle
1 review
★★★★★
2025-07-20
Fantastic stay. Lovely city and neighborhood. Memories...🤗⭐⭐⭐⭐⭐💙🤍❤
zy y
1 review
★☆☆☆☆
2025-08-08
AVOID in any cost, they charge hidden fees, and there's zero after-sales service, no one answer and reply your calls and email. Horrible
Sequoia Film
1 review
★☆☆☆☆
2025-08-09
If I could give this hotel negative stars, I would – no hesitation. It is hands down the most disgustingly unprofessional, disrespectful, shady, and downright scammy hotel I’ve ever dealt with. Due to unexpected circumstances, I needed to change my booking dates and contacted the hotel immediately....
Destiny Diaz
1 review
★☆☆☆☆
2025-08-16
Went to purchase late check out at the front desk and while doing so another guest came down and said “the room you just checked us in has other guest belongings everywhere”. The front desk guy didn’t even apologize. He just told them I’ll get you another room. (I know, should’ve been a red flag) Th...
Aaliyah Rios
2 reviews
★★★★★
2025-08-16
Beautiful room, great location! The staff was amazing 10/10 experience!! Thank you Marilyn, Ricky & Mila. They were very helpful & gave us great recommendations. Definitely made the trip memorable! Amazing service will definitely be back !
Miguel LR
2 reviews
★★★★★
2025-08-28
Sergio Doval
1 review
★☆☆☆☆
2025-08-31
Overpriced. Very small rooms and staff very rude. Only good point is location. Never going back.
Report generated Jul 15, 2026. Reviews change — you can request a fresh investigation.
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