Cash Converters
27 Princes Pavement, Grange Precinct, Birkenhead CH41 2XY, United Kingdom · United Kingdom
★ 4.6 on Google · 346 reviews · View on Google Maps
Manipulation score
SuspiciousCompleted Oct 10, 2026 · 157 reviews flagged
How this score works
The score estimates how strongly this place's review record matches known manipulation patterns, from 0 (no signs) to 100. Verdicts: Clean below 40, Suspicious from 40, Likely Manipulated from 70; Review Drive when the flags are mostly staff asking customers for named reviews. It rises with the share of reviews flagged and how suspicious each one is.
- Burst
- — an abnormal spike of five-star reviews in a single day compared to the place's usual pace.
- Low activity account
- — the reviewer has almost no other reviews, photos, or Local Guide history; throwaway accounts look like this.
- Duplicate text
- — the wording is nearly identical to another review of the same place.
Verdicts are statistical estimates based on public review patterns, not accusations. Full methodology, signal definitions and known limits →
Case conclusion
What the numbers say
346 reviews examined
- Google rating
- 4.6★
- Not-flagged average
- 4.4★
- Flagged
- 45%
- Coverage
- 100%
All reviews shown by Google
189 examined reviews
157 of 346
346 of 346 Google reviews
“Not flagged” means no configured Revdict signal matched; it does not prove a review is genuine. Data fetched Oct 10, 2026.
Review brief
What reviews not flagged by Revdict say
Reviewers frequently highlight friendly and helpful customer service, as well as a good variety of bargain items available both in-store and online. However, multiple negative reports describe severe issues with online orders, damaged or misdescribed items, and disputes regarding returns and refunds.
+ Repeated strengths
Helpful and Friendly Staff
Reviewers frequently praise individual staff members for going out of their way to provide pleasant and attentive customer service.
3 supporting reviews
5★ · 2018-10-31
Staff very helpful and give me a very fair price on my laptop.
5★ · 2022-08-08
Staff here are approachable and friendly. They go out of their way to assist with queries and are always willing to help no matter what you’re looking for. Phil and his team are lovely people and are the main reason I shop here.
5★ · 2026-03-01
Great shop , well set out Good prices Dealt with Debbie who couldn't have been more helpful Thank you 😊
Good Selection and Fair Pricing on Trade-ins
Reviewers report finding great bargains and receiving better trade-in quotes compared to alternative local shops.
3 supporting reviews
4★ · 2018-06-26
You can find some great bargains here from jewelry to electronics to entertainment and well prety much anything people sell staff are friendly and helpful never needed to use the buying from you for cash option but ive heard you get a dece...
5★ · 2020-08-02
Extremely helpful staff and the top price received for a gold chain having been quoted by 4 other place prior. H & T Pawnbrokers round the corner quoted me £319 (an insult), Cash Converters paid £470. They will always attempt to beat any ge...
5★ · 2022-08-08
Mark was a great help! Sold a laptop and gaming pad. Took half the time cex did and out priced them too. Great service and reasonable pricing
− Repeated complaints
Online Orders and Damaged Items
Reviewers report receiving items that arrive damaged, fail to match website descriptions, or suffer from poor packaging.
2 supporting reviews
1★ · 2022-05-26
Placed an order online with this store, What arrived was in far worse condition than what they advertised as in very good condition. So i requested a return for refund, I got an email from a manager in the name of GARY who was not very hel...
1★ · 2026-10-08
I received a phone that was damaged (which had ghost touches and freezed screens) but when I returned it back in about one week I was accused of having damaged it and slightly detached the screen and they refused any refund. This is absolut...
Refund and Return Disputes
Reviewers complain that the store refuses responsibility for damaged items, resists issuing refunds, or accuses customers of causing the damage themselves.
3 supporting reviews
1★ · 2026-05-23
The poor communication and rude behaviour towards customers was very disappointing. I bought a product which did not arrive in the condition described. The seller said they take no responsibility and told me to claim through the courier ser...
1★ · 2026-05-23
This store management appears to make its own rules instead of following consumer law. The product we received was damaged, so we returned it immediately at our own expense. However, we were told to claim against the courier company and tha...
1★ · 2026-10-08
I received a phone that was damaged (which had ghost touches and freezed screens) but when I returned it back in about one week I was accused of having damaged it and slightly detached the screen and they refused any refund. This is absolut...
Good for
- Browsing in-store electronics, jewelry, and entertainment bargains
- Selling or trading in used goods for immediate cash
- In-person customer service assisted by named staff
Avoid if
- Buying items online without inspecting them in person
- Purchasing goods where you might need to rely on hassle-free returns or refunds
Recent pattern — Newer reviews show a distinct, recurring cluster of complaints regarding damaged online deliveries, disputed return responsibility, and rude staff behavior during post-purchase disputes.
Review anatomy
Reviews per quarter
| Quarter | Reviews | Flagged |
|---|---|---|
| Q1 ’16 | 1 | 0 |
| Q2 ’16 | 0 | 0 |
| Q3 ’16 | 0 | 0 |
| Q4 ’16 | 0 | 0 |
| Q1 ’17 | 2 | 0 |
| Q2 ’17 | 1 | 0 |
| Q3 ’17 | 0 | 0 |
| Q4 ’17 | 2 | 0 |
| Q1 ’18 | 0 | 0 |
| Q2 ’18 | 3 | 0 |
| Q3 ’18 | 1 | 0 |
| Q4 ’18 | 2 | 1 |
| Q1 ’19 | 1 | 0 |
| Q2 ’19 | 0 | 0 |
| Q3 ’19 | 2 | 0 |
| Q4 ’19 | 1 | 0 |
| Q1 ’20 | 4 | 0 |
| Q2 ’20 | 2 | 1 |
| Q3 ’20 | 1 | 0 |
| Q4 ’20 | 0 | 0 |
| Q1 ’21 | 1 | 0 |
| Q2 ’21 | 2 | 1 |
| Q3 ’21 | 2 | 1 |
| Q4 ’21 | 1 | 1 |
| Q1 ’22 | 1 | 0 |
| Q2 ’22 | 2 | 0 |
| Q3 ’22 | 16 | 5 |
| Q4 ’22 | 11 | 7 |
| Q1 ’23 | 2 | 0 |
| Q2 ’23 | 8 | 4 |
| Q3 ’23 | 3 | 0 |
| Q4 ’23 | 3 | 0 |
| Q1 ’24 | 5 | 0 |
| Q2 ’24 | 191 | 108 |
| Q3 ’24 | 41 | 21 |
| Q4 ’24 | 8 | 2 |
| Q1 ’25 | 1 | 0 |
| Q2 ’25 | 4 | 0 |
| Q3 ’25 | 2 | 0 |
| Q4 ’25 | 2 | 1 |
| Q1 ’26 | 4 | 2 |
| Q2 ’26 | 6 | 1 |
| Q3 ’26 | 5 | 1 |
| Q4 ’26 | 2 | 0 |
Rating distribution
Evidence
-
burst
7 occurrences — worst: 13 five-star reviews on 2024-05-14 vs avg 2.2/day
weight 1
Show all 7
- 5 five-star reviews on 2022-10-14 vs avg 0.0/day
- 6 five-star reviews on 2024-04-27 vs avg 0.2/day
- 10 five-star reviews on 2024-05-08 vs avg 0.8/day
- 10 five-star reviews on 2024-05-09 vs avg 1.1/day
- 8 five-star reviews on 2024-05-10 vs avg 1.5/day
- 13 five-star reviews on 2024-05-14 vs avg 2.2/day
- 6 five-star reviews on 2024-07-16 vs avg 0.8/day
- low activity account 136 reviews flagged weight 0.8
Flagged reviews
Showing the 10 most suspicious of 157 flagged reviews.
peter murphy
2 reviews
★★★★★
2022-10-14
Great staff really friendly
Tyron Goncalves
1 review
★★★★★
2022-10-14
Good service and friendly staff
Jonathan Harrison
1 review
★★★★★
2024-04-27
Staff always willing to help with your needs
Andy Lewis
1 review
★★★★★
2024-04-27
Served by Adam today 100% professional. Can’t fault the lad at all. Birkenhead shop lads and ladies.
Raging Wool
2 reviews
★★★★★
2024-04-27
Great service, very polite and helpful. Claire but she's no Mark, he's the boy
Oliver Melser
1 review
★★★★★
2024-04-27
Met Mark, really helpful and friendly, would definitely recommend
Ryan Lee
2 reviews
★★★★★
2024-04-27
All the staff are absolutely brilliant here at Birkenhead cash converters! Mark today especially was great.. always a good laugh and makes you feel very welcome!
Kyle Richards
1 review
★★★★★
2024-05-08
Brilliant service by Adam
David Farrell
1 review
★★★★★
2024-05-08
Great services from Adam and Mark can't be happier 😀
Robert McCool
1 review
★★★★★
2024-05-08
Very helpful staff, quick to sort your needs and everything is made very clear and easy to understand, was seen by Mark he was extremely helpful 😀
Report generated Oct 10, 2026. Reviews change — you can request a fresh investigation.
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