Snellers Twickenham Estate Agents
64-66 Heath Rd, Twickenham TW1 4BX, United Kingdom · United Kingdom
★ 4.8 on Google · 847 reviews · View on Google Maps
Manipulation score
SuspiciousCompleted Oct 17, 2026 · 330 reviews flagged
How this score works
The score estimates how strongly this place's review record matches known manipulation patterns, from 0 (no signs) to 100. Verdicts: Clean below 40, Suspicious from 40, Likely Manipulated from 70; Review Drive when the flags are mostly staff asking customers for named reviews. It rises with the share of reviews flagged and how suspicious each one is.
- Burst
- — an abnormal spike of five-star reviews in a single day compared to the place's usual pace.
- Low activity account
- — the reviewer has almost no other reviews, photos, or Local Guide history; throwaway accounts look like this.
- Duplicate text
- — the wording is nearly identical to another review of the same place.
Verdicts are statistical estimates based on public review patterns, not accusations. Full methodology, signal definitions and known limits →
Case conclusion
What the numbers say
847 reviews examined
- Google rating
- 4.8★
- Not-flagged average
- 4.7★
- Flagged
- 39%
- Coverage
- 100%
All reviews shown by Google
517 examined reviews
330 of 847
847 of 847 Google reviews
“Not flagged” means no configured Revdict signal matched; it does not prove a review is genuine. Data fetched Oct 17, 2026.
Review brief
What reviews not flagged by Revdict say
Reviewers frequently praise Snellers for its professional, responsive, and supportive sales and lettings teams who make property transactions smooth. However, a recurring number of negative reviews highlight serious issues regarding deposit return disputes, maintenance communication delays, and last-minute contract or viewing cancellations. Overall, many report positive experiences, but experiences around tenancy termination and administrative follow-through vary significantly.
+ Repeated strengths
Helpful and Professional Staff
Reviewers repeatedly highlight individual staff members for going above and beyond, providing proactive communication, and making the buying, selling, or renting process stress-free.
3 supporting reviews
5★ · 2017-09-13
Snellers have genuinely gone above and beyond the call of duty in the sale of our flat and purchase of a lovely house in Twickenham. Charles, Karl and James have been extremely responsive and pushed on the process in times of difficulty. Th...
5★ · 2024-02-02
I had an exceptional experience with Snellers and Priya as my estate agent. Her attentiveness and patience in showing various properties were truly commendable. She consistently followed up with the latest listings and was always ready to a...
5★ · 2026-05-30
Of all the many times we have moved house, this is probably the smoothest, made so by the incomparable Isabel Cosic. Calm, efficient, responsive, and just thoroughly nice, she made the stressful process of purchasing as easy as it could pos...
Efficient Sales and Letting Speed
Multiple reviewers report that the agency successfully secured buyers or tenants very quickly, often outperforming other local competitors.
3 supporting reviews
5★ · 2018-07-26
After being on the market with another agent for two weeks without finding a tenant we decided to instruct Snellers. They managed to secure a tenant within days, at the asking price, and before they had even started marketing the property!...
5★ · 2021-08-18
Having been on the market for 3 months with a different agent, and over 50 viewings, we switched to Snellers & after 1 day, they had achieved 2 offers & ultimately a sale price, which we were over the moon about. Have been pleased with thei...
5★ · 2026-01-07
Snellers are an excellent estate agent. Their tactics sold my property at a great price within 2 weeks of going to market. The team, in particular Aliyah, were always helpful, positive & excellent at communicating. Highly recommend.
− Repeated complaints
Deposit Disputes and Tenancy End Issues
Reviewers report major frustrations when trying to recover rental deposits at the end of tenancies, citing unreasonable deductions or poor communication.
2 supporting reviews
1★ · 2017-11-25
We rented a house from Snellers Twickenham. At the end of the tenancy, they failed to return the deposit within 2 weeks.
1★ · 2019-04-10
At the start of our tenancy we would could not rate Snellers highly enough. We even left a 5 star review. Unfortunately, our initial experiences have been completely overshadowed with their disgraceful behaviour after we moved out of the pr...
Contract Cancellations and Last-Minute Failures
Several reviewers experienced distress when signed agreements or arrangements fell through at the last minute due to administrative or landlord issues.
2 supporting reviews
1★ · 2026-02-03
MOST TERRIBLE EXPERIENCE EVER!!!! My wife is pregnant and she is due in a few weeks. We signed contract 4 months in advance,they pushed us to pay deposit asap, and we did.We changed hospital,I changed a job to be closer in that area ect...L...
1★ · 2026-02-23
Whatever you do, DO NOT USE Snellers Twickenham. Absolute worst service from the Director, Alex to the manager, Jack and agents. They will simply waste your time and cause you so much stress. They have no care for human well being and just...
Maintenance and Communication Delays
Some tenants note that post-move maintenance requests take a long time to resolve and emails are frequently ignored.
1 supporting review
5★ · 2025-09-12
A super helpful team. Aliyah has great communication skills and has a lovely friendly manner. I have full confidence in the sales team at the Twickenham office and would highly recommend.
Good for
- Sellers looking for proactive marketing and quick buyer matching
- Buyers wanting structured guidance through the purchase process
- Tenants seeking attentive assistance during initial viewings and applications
Avoid if
- You require guaranteed stability and faultless communication during tenancy move-outs
- You are sensitive to delays in property maintenance and repairs
- You want to avoid risks associated with last-minute contract alterations
Review anatomy
Reviews per quarter
| Quarter | Reviews | Flagged |
|---|---|---|
| Q4 ’15 | 1 | 0 |
| Q1 ’16 | 1 | 0 |
| Q2 ’16 | 0 | 0 |
| Q3 ’16 | 0 | 0 |
| Q4 ’16 | 0 | 0 |
| Q1 ’17 | 3 | 1 |
| Q2 ’17 | 4 | 3 |
| Q3 ’17 | 9 | 0 |
| Q4 ’17 | 10 | 2 |
| Q1 ’18 | 12 | 5 |
| Q2 ’18 | 7 | 4 |
| Q3 ’18 | 11 | 5 |
| Q4 ’18 | 23 | 14 |
| Q1 ’19 | 14 | 4 |
| Q2 ’19 | 45 | 26 |
| Q3 ’19 | 47 | 31 |
| Q4 ’19 | 19 | 8 |
| Q1 ’20 | 12 | 3 |
| Q2 ’20 | 11 | 3 |
| Q3 ’20 | 19 | 4 |
| Q4 ’20 | 32 | 19 |
| Q1 ’21 | 50 | 26 |
| Q2 ’21 | 36 | 19 |
| Q3 ’21 | 4 | 2 |
| Q4 ’21 | 10 | 4 |
| Q1 ’22 | 4 | 0 |
| Q2 ’22 | 12 | 2 |
| Q3 ’22 | 20 | 5 |
| Q4 ’22 | 39 | 19 |
| Q1 ’23 | 44 | 14 |
| Q2 ’23 | 21 | 8 |
| Q3 ’23 | 31 | 14 |
| Q4 ’23 | 14 | 3 |
| Q1 ’24 | 26 | 9 |
| Q2 ’24 | 30 | 8 |
| Q3 ’24 | 19 | 3 |
| Q4 ’24 | 38 | 9 |
| Q1 ’25 | 29 | 12 |
| Q2 ’25 | 12 | 3 |
| Q3 ’25 | 21 | 11 |
| Q4 ’25 | 31 | 12 |
| Q1 ’26 | 23 | 4 |
| Q2 ’26 | 23 | 9 |
| Q3 ’26 | 25 | 2 |
| Q4 ’26 | 5 | 0 |
Rating distribution
Evidence
-
burst
10 occurrences — worst: 9 five-star reviews on 2019-06-28 vs avg 0.6/day
weight 1
Show all 10
- 5 five-star reviews on 2018-11-22 vs avg 0.4/day
- 9 five-star reviews on 2019-06-28 vs avg 0.6/day
- 5 five-star reviews on 2019-09-13 vs avg 0.2/day
- 5 five-star reviews on 2019-11-14 vs avg 0.1/day
- 8 five-star reviews on 2020-12-16 vs avg 0.5/day
- 5 five-star reviews on 2021-03-18 vs avg 0.6/day
- 5 five-star reviews on 2021-03-23 vs avg 0.9/day
- 7 five-star reviews on 2021-06-21 vs avg 0.1/day
- 5 five-star reviews on 2023-09-22 vs avg 0.5/day
- 7 five-star reviews on 2025-09-11 vs avg 0.1/day
-
review drive
7 occurrences — worst: 11 five-star reviews on 2019-08-01 vs avg 0.3/day, 6 of them name a staff member
weight 0.5
Show all 7
- 5 five-star reviews on 2019-05-21 vs avg 0.0/day, 3 of them name a staff member
- 6 five-star reviews on 2019-05-23 vs avg 0.2/day, 3 of them name a staff member
- 11 five-star reviews on 2019-08-01 vs avg 0.3/day, 6 of them name a staff member
- 10 five-star reviews on 2019-08-08 vs avg 0.6/day, 6 of them name a staff member
- 7 five-star reviews on 2022-12-22 vs avg 0.5/day, 4 of them name a staff member
- 6 five-star reviews on 2023-03-23 vs avg 0.4/day, 3 of them name a staff member
- 6 five-star reviews on 2025-03-19 vs avg 0.3/day, 3 of them name a staff member
- low activity account 249 reviews flagged weight 0.8
Flagged reviews
Showing the 10 most suspicious of 330 flagged reviews.
Shlomo Rechtshatta
1 review
★★★★★
2018-11-22
Jaye really helped me and my husband with our property search, she listened to all our requirements and found us a gorgeous flat just on the border of Hounslow - Could not have asked for more - Snellers were great. Shlomo
Matthew Bray
1 review
★★★★★
2018-11-22
Snellers were very accomodating in my search for a new property, particularly James who went above and beyond to answer the many questions and requirements I put forward. Ultimately a professional and personable service that deserves 5/5! Thanks!
Charlie Biddle
1 review
★★★★★
2019-06-28
Courtney helped us find the perfect rental property. Her customer service was fantastic and nothing too little was ever a problem. Thankyou Courtney for all your help
Adam Jones
2 reviews · Local Guide
★★★★★
2019-06-28
Kieron and the team where great, very responsive to our requirements.
Sarah E
2 reviews
★★★★★
2019-06-28
Fantastic customer service. Especially thanks to Courtney Page for being on the end of the phone at all times to help us with any issues big or small.
Maria Lourenco
2 reviews
★★★★★
2019-09-13
Amazing experience with the team in Snellers. Special thanks to Kieron that with professionalism and efficiency was able to find our new home making the process smooth and easy! 💫
Juliette Davis
1 review
★★★★★
2019-09-13
I highly recommend Snellers Twickenham especially Chelsea McCabe, she was most helpful and very friendly to work with.
3Kings Pub
1 review
★★★★★
2019-11-14
Looking to buy for the first time Charlie who is an agent there has taken me on a couple of viewings, i have my eye on one he has showed me. Really recommend snellers
Owen Spittle
2 reviews
★★★★★
2020-12-16
My partner and I used Aaron and the team at Snellers Twickenham in our move. We thought the service was excellent, they went above and beyond to help us with any of our questions and exceeded our expectations when it came to delivering things e.g. documents in a timely manner. I would highly recomme...
Justyna Fornalik
1 review
★★★★★
2020-12-16
Chelse helped us with a sale of a probate for a dear friend of ours. They received 3 offers the first weekend and an asking price offer. Would highly recommend. J. Fornalik.
Report generated Oct 17, 2026. Reviews change — you can request a fresh investigation.
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