Cash Converters
43 High St, Grays RM17 6NB, United Kingdom · United Kingdom
★ 4.4 on Google · 164 reviews · View on Google Maps
Manipulation score
Likely ManipulatedCompleted Oct 10, 2026 · 77 reviews flagged
How this score works
The score estimates how strongly this place's review record matches known manipulation patterns, from 0 (no signs) to 100. Verdicts: Clean below 40, Suspicious from 40, Likely Manipulated from 70; Review Drive when the flags are mostly staff asking customers for named reviews. It rises with the share of reviews flagged and how suspicious each one is.
- Burst
- — an abnormal spike of five-star reviews in a single day compared to the place's usual pace.
- Low activity account
- — the reviewer has almost no other reviews, photos, or Local Guide history; throwaway accounts look like this.
- Duplicate text
- — the wording is nearly identical to another review of the same place.
Verdicts are statistical estimates based on public review patterns, not accusations. Full methodology, signal definitions and known limits →
Case conclusion
What the numbers say
164 reviews examined
- Google rating
- 4.4★
- Not-flagged average
- 4.1★
- Flagged
- 47%
- Coverage
- 100%
All reviews shown by Google
87 examined reviews
77 of 164
164 of 164 Google reviews
“Not flagged” means no configured Revdict signal matched; it does not prove a review is genuine. Data fetched Oct 10, 2026.
Review brief
What reviews not flagged by Revdict say
Customer reviews for this business present a polarized picture, with many praising individual staff members for helpful and friendly service in-store. However, a significant number of reviewers report frustrating experiences, particularly regarding unresponsiveness to online orders and difficulties with returns and refunds.
+ Repeated strengths
Helpful and friendly staff
Multiple reviewers highlight specific staff members for providing welcoming, polite, and knowledgeable customer service.
2 supporting reviews
5★ · 2021-10-07
Very helpful staff and knowledgeable
5★ · 2026-05-01
Niky was very good both customer care and customer service .thank you very much.
− Repeated complaints
Poor online communication and fulfillment
Reviewers frequently report delays in dispatching online orders, lack of tracking, and unresponsive customer service email channels.
2 supporting reviews
1★ · 2021-11-27
Ordered item on 24/11, paid extra for express shipping, got no update on my order apart from it being 'processed', I then emailed the store and got no response, 4 emails later, I cc'd customer service in, who emailed the manager directly wh...
1★ · 2026-06-22
Your staff don't bother to respond to online enquiries. Sent multiple messages regarding a product you had for sale and has anyone bothered to respond. No. You must of had a busy day in this store for your staff not to have time to do the...
Issues with returns and refunds
Customers complain about strict or unaccommodating return policies, missing items, and delayed refunds.
3 supporting reviews
1★ · 2015-10-26
I bought a DVD player from them 3 days ago and I return it as it wasn't what I was expecting I ask for my money back under the 7 day return policy they said " no there was nothing with it but if it was broken we would give you your money b...
1★ · 2025-06-11
The worst customer service I have experienced from Megan at Greys CC. I ordered online a Quest 3 VR headset which was advertised as having the charger. It came with no charger, Meta chargers are expensive so I asked to return (it also smelt...
1★ · 2026-06-16
Not a good experience at all. Still waiting for them to refund me for a faulty tv
Good for
- In-store shopping and browsing second-hand items
- Getting assistance from friendly frontline staff
Avoid if
- Ordering items online where reliable shipping and communication are required
- Expecting a hassle-free return or refund process
Recent pattern — Recent reviews continue to highlight a divide between positive in-store interactions with named staff and ongoing complaints regarding unresponsive online customer service and delayed refunds.
Review anatomy
Reviews per quarter
| Quarter | Reviews | Flagged |
|---|---|---|
| Q1 ’14 | 1 | 1 |
| Q2 ’14 | 1 | 0 |
| Q3 ’14 | 0 | 0 |
| Q4 ’14 | 0 | 0 |
| Q1 ’15 | 0 | 0 |
| Q2 ’15 | 0 | 0 |
| Q3 ’15 | 0 | 0 |
| Q4 ’15 | 1 | 0 |
| Q1 ’16 | 1 | 1 |
| Q2 ’16 | 1 | 1 |
| Q3 ’16 | 0 | 0 |
| Q4 ’16 | 0 | 0 |
| Q1 ’17 | 1 | 0 |
| Q2 ’17 | 0 | 0 |
| Q3 ’17 | 1 | 0 |
| Q4 ’17 | 1 | 0 |
| Q1 ’18 | 0 | 0 |
| Q2 ’18 | 0 | 0 |
| Q3 ’18 | 0 | 0 |
| Q4 ’18 | 4 | 1 |
| Q1 ’19 | 0 | 0 |
| Q2 ’19 | 1 | 0 |
| Q3 ’19 | 1 | 1 |
| Q4 ’19 | 2 | 1 |
| Q1 ’20 | 1 | 0 |
| Q2 ’20 | 0 | 0 |
| Q3 ’20 | 1 | 0 |
| Q4 ’20 | 0 | 0 |
| Q1 ’21 | 0 | 0 |
| Q2 ’21 | 0 | 0 |
| Q3 ’21 | 0 | 0 |
| Q4 ’21 | 24 | 9 |
| Q1 ’22 | 1 | 0 |
| Q2 ’22 | 13 | 11 |
| Q3 ’22 | 11 | 6 |
| Q4 ’22 | 9 | 1 |
| Q1 ’23 | 7 | 2 |
| Q2 ’23 | 13 | 9 |
| Q3 ’23 | 6 | 2 |
| Q4 ’23 | 0 | 0 |
| Q1 ’24 | 6 | 0 |
| Q2 ’24 | 6 | 2 |
| Q3 ’24 | 2 | 2 |
| Q4 ’24 | 0 | 0 |
| Q1 ’25 | 0 | 0 |
| Q2 ’25 | 4 | 0 |
| Q3 ’25 | 5 | 3 |
| Q4 ’25 | 2 | 1 |
| Q1 ’26 | 0 | 0 |
| Q2 ’26 | 25 | 13 |
| Q3 ’26 | 12 | 10 |
Rating distribution
Evidence
- burst 8 five-star reviews on 2022-06-10 vs avg 0.0/day; 7 five-star reviews on 2026-05-30 vs avg 0.2/day; 7 five-star reviews on 2026-09-05 vs avg 0.1/day weight 1
- low activity account 66 reviews flagged weight 0.8
Flagged reviews
Showing the 10 most suspicious of 77 flagged reviews.
Harry Reynolds
2 reviews
★★★★★
2022-06-10
Great help giving good offers for what I’m selling
Vilius Paulauskis
2 reviews
★★★★★
2026-05-30
Kayle was really polite and helpful
Renata Pangoniene
1 review
★★★★★
2026-05-30
Best service thanks
Calin Ianc
2 reviews
★★★★★
2026-05-30
Great service at cash converters Grays served my Niki
Kay Rodway
1 review
★★★★★
2026-05-30
Very handsome and very very helpful
Rebecca Harris
2 reviews
★★★★★
2026-05-30
I just wanted to leave a review specifically for Kyle who works here he was absolutely amazing from start to finish! 🙌✨
harry cobb
1 review
★★★★★
2026-09-05
Pukka service at grays cash converters excellent service very nice workers
Baltimore Small
1 review
★★★★★
2026-09-05
Amazing customer service from Andrada. Very respectful and friendly staff member.
Alfie
1 review
★★★★★
2026-09-05
Andrada is good staff, bun
Udaya Nalinda Perera
1 review
★★★★★
2026-09-05
Kyle is a very nice employee! Good job Kyle!
Report generated Oct 10, 2026. Reviews change — you can request a fresh investigation.
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