Revdict.

Patisserie Sainte Anne

204 King St, London W6 0RA, United Kingdom · United Kingdom

4.4 on Google · 774 reviews · View on Google Maps

Manipulation score

Clean

Completed Aug 25, 2026 · 41 reviews flagged

How this score works

The score estimates how strongly this place's review record matches known manipulation patterns, from 0 (no signs) to 100. Verdicts: Clean below 40, Suspicious from 40, Likely Manipulated from 70; Review Drive when the flags are mostly staff asking customers for named reviews. It rises with the share of reviews flagged and how suspicious each one is.

Burst
— an abnormal spike of five-star reviews in a single day compared to the place's usual pace.
Low activity account
— the reviewer has almost no other reviews, photos, or Local Guide history; throwaway accounts look like this.
Duplicate text
— the wording is nearly identical to another review of the same place.

Verdicts are statistical estimates based on public review patterns, not accusations. Full methodology, signal definitions and known limits →

Case conclusion

What the numbers say

774 reviews examined

Google rating
4.4★

All reviews shown by Google

Not-flagged average
4.4★

733 examined reviews

Flagged
5%

41 of 774

Coverage
100%

774 of 774 Google reviews

“Not flagged” means no configured Revdict signal matched; it does not prove a review is genuine. Data fetched Aug 25, 2026.

Review brief

What reviews not flagged by Revdict say

Patisserie Sainte Anne is a small, popular French bakery in West London offering a wide variety of fresh breads, pastries, and cakes. Reviewers report that the establishment has traditionally been praised for its authentic French flavors and buttery croissants, though recent reviews indicate significant shifts in ownership, management, and product consistency.

+ Repeated strengths

Authentic French Pastries

Reviewers frequently highlight the flaky croissants, almond croissants, and overall pastry selection as rich, buttery, and reminiscent of France.

3 supporting reviews

5★ · 2015-05-08

The most amazing, buttery pastries and sensational baguette (best I have ever found in London). The absolute upper crust of French baking... in London :-)

5★ · 2017-06-29

Without a doubt, the best pastries in London. Their pain au chocolat is out of this world, and the bakery is family-run and very cute.

5★ · 2026-01-11

I recently visited this bakery and honestly felt compelled to leave a review. What really stood out to me was the food and the service. I ordered a galette for six people over the phone, and the whole process was incredibly smooth. The per...

Fresh Bread and Baguettes

The baguettes and artisanal breads are frequently commended for being freshly baked on-site, warm, and highly authentic.

2 supporting reviews

5★ · 2015-05-24

Excellent proper french croissants and baguettes. The owner said they had the same shop in Paris in front of the church with the same name of the pattiserie. My french husband cannot wait for weekends for his breakfast here. For £3, you get...

5★ · 2026-05-01

Best apple tart!

Cakes and Special Occasion Desserts

Reviewers note a strong selection of high-quality cakes, tarts, and custom celebration options like the fraisier and mille-feuille.

3 supporting reviews

5★ · 2016-01-12

The cakes are some of the best I've ever tasted in London, light as a feather, made with Poitou butter and Costarican chocolate. Sandwiches are a poetry - smoked salmon with whipped lemon cream! White crab meat salad! I pity anyone who lunc...

5★ · 2022-10-17

Simply perfection! I wish we could enjoy their amazing sweets and pastries while seating, I'd spend whole afternoons in here 🤤🤤🤤

5★ · 2025-10-24

Patisserie Sainte Anne were incredibly thoughtful and helpful. We asked for a last minute wedding cake and they delivered! We ordered the fraisier cake and it was amazing. Thank you!! Also their Mille-feuille is so yummy!

− Repeated complaints

Inconsistent Service and Atmosphere

Reviewers report instances of slow, transactional, or unwelcoming service from staff.

2 supporting reviews

3★ · 2019-02-26

Travelled a bit to Visit on a Sunday afternoon with the family and really loved the cakes ( specially the Eclair ). Cakes made to high standards. Unfortunately can't say the same about the coffees & the hot chocolate myself & my kids ordere...

2★ · 2021-10-22

Staff extremely rude and not qualified to work with customers, came this morning and two women serving didn’t even bother on replying my good morning leaving me unattended while chatting to each other and ignoring two customers until I just...

Pricing

Several reviewers mention that certain items and drinks are rather pricey for the portion sizes provided.

2 supporting reviews

3★ · 2020-08-14

Tasty food, mediocre service & pretentious pricing.

1★ · 2026-08-02

I was charged £3.70 for a green tea and £4.20 for a black tea (!!!). On the board it was clearly indicated the price for TEA £2.70. When I told the staff, they said that was the old price, and that they were gonna adjust that, but the new p...

Lack of Seating and Facilities

Reviewers point out that the shop has minimal or no seating and lacks a customer restroom.

3 supporting reviews

5★ · 2017-01-19

They have home made patisseries, breads and all sorts of quiches. I am very glad with the service as well. I wish they could be a bit bigger and have more tables as lunchtime it can be easily full.

1★ · 2019-03-21

Really poor service all round. Several chips in all the plates and soup bowls we ate from, not pleasant at all when eating out, no matter where it is if you're paying for it! No toilets! How's that? Thought it was illegal to not have saniti...

5★ · 2022-10-09

I can’t contain my excitement that I live locally to this delicious Patisserie, an authentic French delight! From the moment you walk in you’re met with the most divine aroma. Cakes, bakes, breads and pastries. Let your eyes feast!!! And ye...

Good for

  • Grabbing traditional French baguettes and fresh breakfast pastries to go
  • Ordering specialty celebration cakes and sweet treats
  • Visitors looking for an authentic Parisian bakery experience in West London

Avoid if

  • You require sit-down dining space or a customer restroom
  • You are sensitive to high prices on specialty baked goods
  • You prefer consistently uncrowded service without potential queues

Recent pattern — Newer reviews from late 2024 through 2026 frequently report a change in ownership and management, with a noticeable recurring pattern of complaints regarding declining product quality, altered recipes for staples like croissants and baguettes, and less welcoming customer service.

Summarized from 527 text reviews not flagged by Revdict · 2014-10-05 to 2026-08-23 · Summaries can miss context; open the supporting reviews before deciding.

Review anatomy

Reviews per quarter

Reviews per quarter, total and flagged
QuarterReviewsFlagged
Q4 ’1430
Q1 ’1510
Q2 ’1540
Q3 ’1540
Q4 ’1540
Q1 ’1650
Q2 ’1661
Q3 ’1641
Q4 ’1640
Q1 ’17170
Q2 ’1781
Q3 ’1791
Q4 ’1791
Q1 ’18110
Q2 ’18110
Q3 ’18190
Q4 ’18191
Q1 ’19231
Q2 ’19191
Q3 ’1990
Q4 ’19123
Q1 ’2091
Q2 ’20172
Q3 ’20250
Q4 ’20242
Q1 ’21310
Q2 ’21250
Q3 ’21130
Q4 ’21260
Q1 ’22240
Q2 ’22151
Q3 ’22110
Q4 ’22160
Q1 ’23260
Q2 ’23201
Q3 ’23252
Q4 ’23170
Q1 ’24261
Q2 ’24151
Q3 ’24220
Q4 ’24272
Q1 ’25353
Q2 ’25163
Q3 ’25151
Q4 ’25272
Q1 ’26314
Q2 ’26193
Q3 ’26161

Rating distribution

5★
4★
3★
2★
1★

Evidence

  • low activity account 41 reviews flagged weight 0.8

Flagged reviews

Showing the 10 most suspicious of 41 flagged reviews.

Marine Leduc-Soudan profile photo

Marine Leduc-Soudan

2 reviews

★★★★★

2016-07-23

Love this place. Everything is excellent!
low activity account suspicion 48
Emily Collins profile photo

Emily Collins

2 reviews

★★★★★

2017-05-25

low activity account suspicion 48
Nick Charteris (Nick) profile photo

Nick Charteris (Nick)

1 review

★★★★★

2017-09-02

low activity account suspicion 48
Onkar Singh Bansal profile photo

Onkar Singh Bansal

1 review

★★★★★

2017-12-31

low activity account suspicion 48
Sayako K profile photo

Sayako K

1 review

★★★★★

2018-11-18

low activity account suspicion 48
Jamz K profile photo

Jamz K

2 reviews

★★★★★

2019-03-14

Lovely place, friendly staff and of course delicious food
low activity account suspicion 48
Naz Celebi profile photo

Naz Celebi

2 reviews

★★★★★

2019-12-17

low activity account suspicion 48
Yulia Isaeva profile photo

Yulia Isaeva

1 review

★★★★★

2019-12-21

low activity account suspicion 48
Laurent Pape profile photo

Laurent Pape

1 review

★★★★★

2019-12-25

Top quality french patisserie...just great
low activity account suspicion 48
Versailles20 profile photo

Versailles20

2 reviews

★★★★★

2020-02-20

low activity account suspicion 48

Report generated Aug 25, 2026. Reviews change — you can request a fresh investigation.

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