Cash Converters
67 Queensway, Stevenage SG1 1DN, United Kingdom · United Kingdom
★ 4.9 on Google · 414 reviews · View on Google Maps
Manipulation score
SuspiciousCompleted Oct 10, 2026 · 197 reviews flagged
How this score works
The score estimates how strongly this place's review record matches known manipulation patterns, from 0 (no signs) to 100. Verdicts: Clean below 40, Suspicious from 40, Likely Manipulated from 70; Review Drive when the flags are mostly staff asking customers for named reviews. It rises with the share of reviews flagged and how suspicious each one is.
- Burst
- — an abnormal spike of five-star reviews in a single day compared to the place's usual pace.
- Low activity account
- — the reviewer has almost no other reviews, photos, or Local Guide history; throwaway accounts look like this.
- Duplicate text
- — the wording is nearly identical to another review of the same place.
Verdicts are statistical estimates based on public review patterns, not accusations. Full methodology, signal definitions and known limits →
Case conclusion
What the numbers say
414 reviews examined
- Google rating
- 4.9★
- Not-flagged average
- 4.7★
- Flagged
- 48%
- Coverage
- 100%
All reviews shown by Google
217 examined reviews
197 of 414
414 of 414 Google reviews
“Not flagged” means no configured Revdict signal matched; it does not prove a review is genuine. Data fetched Oct 10, 2026.
Review brief
What reviews not flagged by Revdict say
Reviewers frequently report positive experiences with the staff, noting helpful, friendly, and knowledgeable customer service. However, some customers mention pricing concerns, occasional communication gaps, or specific issues regarding product valuations and policies.
+ Repeated strengths
Helpful and Friendly Staff
Reviewers frequently praise individual staff members for going above and beyond, providing polite, welcoming, and knowledgeable service.
2 supporting reviews
5★ · 2023-05-06
Faultless service ! Always helpful the store manager Paul is an absolute diamond goes above and beyond everytime !
5★ · 2026-05-24
Staff member Z the manager was absolutely helpful. Very kind,clear and concise, sound, down to earth gentlemen. He was very friendly and understanding when my buying my bike. Alex was very supportive on phone before attending the shop reall...
Fair Pricing and Deals
Many reviewers report getting great deals on items, fair trade-in or selling prices, and accommodating payment options.
2 supporting reviews
5★ · 2022-03-09
Billy was very helpful in negotiations over the price and left with the amount I wanted will definitely be back
5★ · 2026-01-18
Z and Tee have always been amazing and helpful and it's a pleasure to pop in and say Hi and see what they have. Their quotes for selling/awning things is very competitive and they are honest and fair 🙂
− Repeated complaints
High Pricing
Some reviewers feel certain items are overpriced compared to other retailers or online options.
2 supporting reviews
3★ · 2016-08-24
very friendly service but bit expensive
1★ · 2024-05-29
32" smart TV in cash convertors £229 !!! I got one from Currys £139 was £180 brand new , free delivery. This shop is way overpriced. Staff very abrupt .
Low Valuation Offers
A few reviewers report receiving lower-than-expected price offers when trying to sell items to the store.
2 supporting reviews
3★ · 2021-10-24
Great range of products and equipments can be found here. Although my experience with the staff wasn't good. They kept me waiting and the staff weren't professional as well. Also the price offered to me for my smartphone was really low comp...
1★ · 2025-11-24
Scam artists. I purchased a very expensive hammer drill for some home diy projects, ended up using it a handful of times so a few months later i took it to the store to try and get some of the money i paid back. All boxed used no more than...
Good for
- Browsing a diverse selection of second-hand electronics, instruments, and media
- Selling or pawning items for quick cash with negotiable trade-in deals
- In-store customer service and assistance with technical questions
Avoid if
- You are looking for guaranteed lowest market prices without comparing alternative retailers
- You require guaranteed high buyback valuations for used goods
Review anatomy
Reviews per quarter
| Quarter | Reviews | Flagged |
|---|---|---|
| Q1 ’15 | 1 | 0 |
| Q2 ’15 | 0 | 0 |
| Q3 ’15 | 0 | 0 |
| Q4 ’15 | 0 | 0 |
| Q1 ’16 | 0 | 0 |
| Q2 ’16 | 1 | 1 |
| Q3 ’16 | 2 | 0 |
| Q4 ’16 | 1 | 0 |
| Q1 ’17 | 3 | 0 |
| Q2 ’17 | 0 | 0 |
| Q3 ’17 | 1 | 1 |
| Q4 ’17 | 1 | 0 |
| Q1 ’18 | 0 | 0 |
| Q2 ’18 | 0 | 0 |
| Q3 ’18 | 0 | 0 |
| Q4 ’18 | 1 | 0 |
| Q1 ’19 | 14 | 2 |
| Q2 ’19 | 1 | 0 |
| Q3 ’19 | 5 | 0 |
| Q4 ’19 | 1 | 0 |
| Q1 ’20 | 4 | 3 |
| Q2 ’20 | 0 | 0 |
| Q3 ’20 | 1 | 1 |
| Q4 ’20 | 0 | 0 |
| Q1 ’21 | 1 | 0 |
| Q2 ’21 | 0 | 0 |
| Q3 ’21 | 1 | 0 |
| Q4 ’21 | 3 | 1 |
| Q1 ’22 | 21 | 11 |
| Q2 ’22 | 23 | 15 |
| Q3 ’22 | 11 | 7 |
| Q4 ’22 | 6 | 4 |
| Q1 ’23 | 7 | 3 |
| Q2 ’23 | 55 | 32 |
| Q3 ’23 | 34 | 14 |
| Q4 ’23 | 7 | 6 |
| Q1 ’24 | 0 | 0 |
| Q2 ’24 | 62 | 29 |
| Q3 ’24 | 91 | 50 |
| Q4 ’24 | 13 | 5 |
| Q1 ’25 | 10 | 4 |
| Q2 ’25 | 4 | 2 |
| Q3 ’25 | 5 | 2 |
| Q4 ’25 | 8 | 0 |
| Q1 ’26 | 4 | 1 |
| Q2 ’26 | 2 | 0 |
| Q3 ’26 | 9 | 3 |
Rating distribution
Evidence
- review drive 5 five-star reviews on 2023-05-04 vs avg 0.4/day, 3 of them name a staff member weight 0.5
- burst 5 five-star reviews on 2024-04-22 vs avg 0.2/day; 8 five-star reviews on 2024-07-08 vs avg 0.5/day; 6 five-star reviews on 2024-07-15 vs avg 0.9/day; 6 five-star reviews on 2024-07-16 vs avg 1.1/day weight 1
- low activity account 182 reviews flagged weight 0.8
Flagged reviews
Showing the 10 most suspicious of 197 flagged reviews.
Dayne Jenner
2 reviews
★★★★★
2024-04-22
Had a great experience selling some goods to cash converters, the customer service given by Paul was outstanding.
Shane
1 review
★★★★★
2024-04-22
Really fast service and good customer service really good on buy back and if you talk to them they will help
skaddle
2 reviews
★★★★★
2024-07-08
Paul was wonderful and a delight to be served by
Jonezy
1 review
★★★★★
2024-07-08
Excellent customer service from Atlanta and Kerry; they were helpful and friendly at all times. We will be back again for sure
Dave Eastwood
2 reviews
★★★★★
2024-07-08
Paul looked after me lovely man great customer service
Allyson Nash
2 reviews
★★★★★
2024-07-08
So professional and friendly
Bruce Egmere
2 reviews
★★★★★
2024-07-08
Helpfully staff. Fun and bubbly
euan higgins
1 review
★★★★★
2024-07-15
Charles Hoar
2 reviews
★★★★★
2024-07-15
Chris Ellis
2 reviews
★★★★★
2024-07-15
Great quick service whilst short staffed, especially from paul and tom
Report generated Oct 10, 2026. Reviews change — you can request a fresh investigation.
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