Astra Otoservice - Margonda, Depok
Jl. Margonda Raya No.277, Kemiri Muka, Kecamatan Beji, Kota Depok, Jawa Barat 16423, Indonesia · Indonesia
★ 4.9 on Google · 202 reviews · View on Google Maps
Manipulation score
Likely ManipulatedCompleted Oct 25, 2026 · 74 reviews flagged
How this score works
The score estimates how strongly this place's review record matches known manipulation patterns, from 0 (no signs) to 100. Verdicts: Clean below 40, Suspicious from 40, Likely Manipulated from 70; Review Drive when the flags are mostly staff asking customers for named reviews. It rises with the share of reviews flagged and how suspicious each one is.
- Burst
- — an abnormal spike of five-star reviews in a single day compared to the place's usual pace.
- Low activity account
- — the reviewer has almost no other reviews, photos, or Local Guide history; throwaway accounts look like this.
- Duplicate text
- — the wording is nearly identical to another review of the same place.
Verdicts are statistical estimates based on public review patterns, not accusations. Full methodology, signal definitions and known limits →
Case conclusion
What the numbers say
202 reviews examined
- Google rating
- 4.9★
- Not-flagged average
- 4.9★
- Flagged
- 37%
- Coverage
- 100%
All reviews shown by Google
128 examined reviews
74 of 202
202 of 202 Google reviews
“Not flagged” means no configured Revdict signal matched; it does not prove a review is genuine. Data fetched Oct 25, 2026.
Review brief
What reviews not flagged by Revdict say
Reviewers frequently highlight friendly and professional staff, fast service, and a clean, comfortable waiting area equipped with amenities like AC, Wi-Fi, and refreshments. While most feedback is very positive regarding tire changes, oil changes, and tune-ups, a few note occasional delays, communication issues, or concerns about thoroughness.
+ Repeated strengths
Comfortable waiting area and amenities
Reviewers note that the waiting room is clean and air-conditioned with extra amenities like Wi-Fi, coffee, and a prayer room.
2 supporting reviews
5★ · 2024-12-09
I replaced 4 cars here. The technicians were skilled and friendly. The waiting room was air-conditioned and clean, plus there was Wi-Fi. So I could also work from the workshop. Besides changing the tires, they also checked the oil and, of c...
5★ · 2025-12-30
Nice place... for coffee, there is a prayer room, clean and comfortable toilets.... ok, just repair your car here
Friendly and helpful staff
Multiple reviewers praise the mechanics and customer service team for being polite, communicative, and informative.
3 supporting reviews
5★ · 2021-02-01
The service is good, the mechanics are polite and reliable.
5★ · 2025-07-02
The admin and technicians were very polite and friendly. They were also informative when I asked questions via chat. The service was prompt and fast, and the prices were very competitive.
5★ · 2026-01-21
Don't hesitate to come here!! Friendly and communicative technicians. Key points: More affordable prices and transparency, no guesswork about common problems in older or younger cars. The comfortable waiting room includes air conditioning,...
Fast service and promotions
Customers often mention quick turnaround times for services like tire replacements and appreciate the available discounts and promotions.
3 supporting reviews
5★ · 2024-10-18
Lots of interesting promos at Astra Otoservice, biggest discounts
5★ · 2025-01-19
Got a 30% discount on my tires. Alhamdulillah, it was a blessing. The service was satisfactory. In the name of God, it's durable.
5★ · 2025-09-20
Thank you for helping me replace 4 Datsun Dunlop SP Turing tires. I got a good price with an attractive discount. The work was done quickly and the waiting room was comfortable.
− Repeated complaints
Wait times and delays
Some customers report experiencing unexpectedly long wait times or unfulfilled estimates for services.
1 supporting review
2★ · 2025-01-05
I CAME AROUND 2 PM TO CHANGE 2 TIRES, THEY SAID THE QUEUE WOULD BE AROUND 1 HOUR 30 MINUTES, SO I LEFT AND THEN I CAME BACK AT 5:30 PM AND IT WASN'T BEEN DONE, IT'S BEEN MORE THAN 3 HOURS OH MY GOD :(
Communication gaps
A few reviews mention that communication channels, such as WhatsApp administration, can be slow or unresponsive.
2 supporting reviews
5★ · 2025-03-26
even though the CS is a bit slow, but it's okay
5★ · 2026-03-14
Only spare part replacements are available, no servicing. The service is good, but the WhatsApp admin is not very responsive, sometimes only reads messages.
Service execution concerns
Isolated complaints mention careless handling of belongings or a lack of thoroughness during checks.
1 supporting review
1★ · 2026-05-10
A tire shop that can't check tires. Strange. Astra is past its prime, Uncle William.
Good for
- Car tire replacements and wheel alignments
- Routine oil changes and vehicle tune-ups
- Working or relaxing in a comfortable waiting area while repairs are done
Avoid if
- You are in a strict time crunch and cannot risk potential service delays
- You rely heavily on quick digital or messaging communication prior to arrival
Review anatomy
Reviews per quarter
| Quarter | Reviews | Flagged |
|---|---|---|
| Q4 ’20 | 1 | 0 |
| Q1 ’21 | 6 | 2 |
| Q2 ’21 | 0 | 0 |
| Q3 ’21 | 0 | 0 |
| Q4 ’21 | 0 | 0 |
| Q1 ’22 | 0 | 0 |
| Q2 ’22 | 1 | 0 |
| Q3 ’22 | 0 | 0 |
| Q4 ’22 | 0 | 0 |
| Q1 ’23 | 0 | 0 |
| Q2 ’23 | 0 | 0 |
| Q3 ’23 | 1 | 1 |
| Q4 ’23 | 0 | 0 |
| Q1 ’24 | 0 | 0 |
| Q2 ’24 | 1 | 0 |
| Q3 ’24 | 1 | 0 |
| Q4 ’24 | 37 | 20 |
| Q1 ’25 | 38 | 10 |
| Q2 ’25 | 14 | 3 |
| Q3 ’25 | 8 | 1 |
| Q4 ’25 | 23 | 5 |
| Q1 ’26 | 29 | 11 |
| Q2 ’26 | 29 | 18 |
| Q3 ’26 | 11 | 2 |
| Q4 ’26 | 2 | 1 |
Rating distribution
Evidence
- burst 11 five-star reviews on 2024-11-19 vs avg 0.2/day; 6 five-star reviews on 2024-11-22 vs avg 0.5/day; 5 five-star reviews on 2026-01-28 vs avg 0.5/day; 18 five-star reviews on 2026-05-20 vs avg 0.0/day weight 1
- low activity account 44 reviews flagged weight 0.8
Flagged reviews
Showing the 10 most suspicious of 74 flagged reviews.
Duta Media
1 review
★★★★★
2024-11-19
Rahmat Subagio
2 reviews
★★★★★
2024-11-19
The place is clean and comfortable, and the service is friendly and professional. Good job 👏👏
Dwi Fajri Sulistyaningsih
1 review
★★★★★
2024-11-19
Great service, friendly, and good. Original spare parts. Thanks.
Moch Irfan
1 review
★★★★★
2024-11-22
Comfortable place, friendly mechanics, and always have promotions. Absolutely the best👍🏻
Rizky Dwi Jayanthi
2 reviews
★★★★★
2026-01-28
Complete tire selection, satisfactory service, comfortable waiting room, friendly mechanics, recommended in short
JAKARIYA
1 review
★★★★★
2026-01-28
good and satisfying
Rivai Fikri
2 reviews
★★★★★
2026-05-20
Competent technician Rafly recommends his technician.
Ayub Auldy
2 reviews
★★★★★
2026-05-20
Excellent
fayy ashari
2 reviews
★★★★★
2026-05-20
Revan samuel
1 review
★★★★★
2026-05-20
Report generated Oct 25, 2026. Reviews change — you can request a fresh investigation.
More investigations in Indonesia
Kai auto nissan (spesialis nissan depok)
43Jawa Barat · Indonesia
Suspicious
Sumber Jaya Ac Mobil
10Daerah Khusus Ibukota Jakarta · Indonesia
Clean
L.A. Variasi AC mobil
73Daerah Khusus Ibukota Jakarta · Indonesia
Likely Manipulated
Bengkel PJA AC MOBIL 3 Blok Dukuh
42Daerah Khusus Ibukota Jakarta · Indonesia
Suspicious
Jaya AC Mobil - Cinere
66Daerah Khusus Ibukota Jakarta · Indonesia
Suspicious
Cahaya Ac Mobil
25Jawa Barat · Indonesia
Clean