Hertz
Tangier-Ibn Battouta Intl. Airport, Tanger, Morocco · Morocco
★ 4.2 on Google · 302 reviews · View on Google Maps
Manipulation score
SuspiciousCompleted Aug 23, 2026 · 95 reviews flagged
How this score works
The score estimates how strongly this place's review record matches known manipulation patterns, from 0 (no signs) to 100. Verdicts: Clean below 40, Suspicious from 40, Likely Manipulated from 70; Review Drive when the flags are mostly staff asking customers for named reviews. It rises with the share of reviews flagged and how suspicious each one is.
- Burst
- — an abnormal spike of five-star reviews in a single day compared to the place's usual pace.
- Low activity account
- — the reviewer has almost no other reviews, photos, or Local Guide history; throwaway accounts look like this.
- Duplicate text
- — the wording is nearly identical to another review of the same place.
Verdicts are statistical estimates based on public review patterns, not accusations. Full methodology, signal definitions and known limits →
Case conclusion
What the numbers say
302 reviews examined
- Google rating
- 4.2★
- Not-flagged average
- 4.0★
- Flagged
- 31%
- Coverage
- 100%
All reviews shown by Google
207 examined reviews
95 of 302
302 of 302 Google reviews
“Not flagged” means no configured Revdict signal matched; it does not prove a review is genuine. Data fetched Aug 23, 2026.
Review brief
What reviews not flagged by Revdict say
Reviewers report a mixed experience with this car rental agency at Tangier Airport, highlighting both exceptional, friendly customer service and severe operational issues. While many travelers praise staff members for quick, professional handling and clean vehicles, a significant number complain about unexpected fees, mandatory additional insurance purchases, and delayed or withheld security deposits.
+ Repeated strengths
Friendly and helpful staff
Multiple reviewers frequently mention specific employees by name, praising their welcoming attitude, patience, and professional customer service during pickup and drop-off.
2 supporting reviews
5★ · 2026-07-22
Excellent car and a warm welcome with perfect service. I highly recommend it. Mohammed.
5★ · 2026-07-06
Great first experience with the team! Thanks to Walid who took care of me, his colleague who did the vehicle inspection, and the gentleman I returned the car to on the last day. I'll be back in touch soon; I just made another reservation f...
Clean and well-maintained vehicles
Several customers highlight that the rental cars provided were clean, comfortable, and in great working condition.
3 supporting reviews
5★ · 2024-04-04
A helpful team. The vehicle was close to the entrance. Quick check-in. The counter is located at the exit of the baggage drop-off area. Smooth transaction. The vehicle was clean and new.
5★ · 2025-02-26
Perfect rental, everything went very smoothly with Mohamed and his team, who were professional and very friendly! The car was very clean and the vehicles were perfectly maintained 👍 Top-notch, I highly recommend it!
5★ · 2025-03-08
Good rental experience. Fast and very friendly. Kia in good overall condition. No hidden fees.
Quick and smooth rental process
Reviewers report that when transactions go well, the vehicle collection and return processes are fast, efficient, and hassle-free.
2 supporting reviews
5★ · 2025-10-11
Mr. Rachid was amazing. The rental process was smooth and fast. We even had to extend a couple times all over the phone and easy. Thank you
5★ · 2025-11-12
I had a fantastic experience with Hertz in Tanga! Everything went perfectly—from the car delivery to the return. Rachid and Abdlatif were amazing—very professional, kind, and made the whole process effortless. I even got a free upgrade, whi...
− Repeated complaints
Extra insurance and surprise fees
Reviewers report being forced to purchase extra local insurance at the counter despite having already bought coverage online, along with unexpected administrative or upgrade charges.
2 supporting reviews
1★ · 2025-07-30
Review Title: A Disappointing Experience with Hertz Tangier I will never rent from Hertz in Tangier again. Upon arrival at the airport, I was forced to purchase additional insurance, even though I had already bought it online. I was told t...
4★ · 2026-04-22
It was a nice car, the service was friendly, and everything went quickly.
Withheld or delayed security deposits
Multiple customers complain that large deposit holds on their credit cards were either delayed for months, partially deducted without justification, or not returned at all.
1 supporting review
1★ · 2026-03-09
The company placed a hold on my Visa card and still hasn't released it after 23 days, despite confirming in writing that everything was in order. The car was returned in good order and with a full tank, yet part of the hold was still deduct...
Credit card and payment restrictions
Travelers state that standard Visa debit cards or certain credit cards are rejected at the desk, requiring secondary payments or creating friction during check-in.
1 supporting review
1★ · 2019-05-03
You arrive in Morocco with a fully planned vacation, traveling halfway across the continent, only to be denied a rental car. First, because you don't have €1500 in your account, and then, after making the transfer and waiting in countless q...
Good for
- Travelers looking for friendly, English-speaking staff assistance at Tangier airport
- Renters seeking clean, well-maintained vehicles for regional trips
- Customers booking off-season when counter queues may be shorter
Avoid if
- You rely on debit cards or cards that do not strictly meet local credit criteria
- You want to avoid potential disputes over security deposit refunds or extra counter fees
- You have already purchased third-party online insurance and wish to avoid being upsold local coverage
Review anatomy
Reviews per quarter
| Quarter | Reviews | Flagged |
|---|---|---|
| Q2 ’19 | 5 | 1 |
| Q3 ’19 | 4 | 0 |
| Q4 ’19 | 2 | 0 |
| Q1 ’20 | 2 | 1 |
| Q2 ’20 | 1 | 0 |
| Q3 ’20 | 1 | 1 |
| Q4 ’20 | 1 | 0 |
| Q1 ’21 | 0 | 0 |
| Q2 ’21 | 2 | 1 |
| Q3 ’21 | 0 | 0 |
| Q4 ’21 | 1 | 0 |
| Q1 ’22 | 10 | 7 |
| Q2 ’22 | 0 | 0 |
| Q3 ’22 | 2 | 0 |
| Q4 ’22 | 2 | 1 |
| Q1 ’23 | 4 | 1 |
| Q2 ’23 | 14 | 5 |
| Q3 ’23 | 6 | 2 |
| Q4 ’23 | 9 | 0 |
| Q1 ’24 | 11 | 1 |
| Q2 ’24 | 24 | 9 |
| Q3 ’24 | 7 | 2 |
| Q4 ’24 | 10 | 3 |
| Q1 ’25 | 23 | 3 |
| Q2 ’25 | 39 | 12 |
| Q3 ’25 | 32 | 11 |
| Q4 ’25 | 38 | 12 |
| Q1 ’26 | 8 | 0 |
| Q2 ’26 | 30 | 16 |
| Q3 ’26 | 14 | 6 |
Rating distribution
Evidence
-
burst
5 occurrences — worst: 6 five-star reviews on 2022-02-28 vs avg 0.1/day
weight 1
Show all 5
- 6 five-star reviews on 2022-02-28 vs avg 0.1/day
- 5 five-star reviews on 2023-04-17 vs avg 0.1/day
- 6 five-star reviews on 2024-06-21 vs avg 0.2/day
- 6 five-star reviews on 2026-06-25 vs avg 0.4/day
- 5 five-star reviews on 2026-06-26 vs avg 0.5/day
- low activity account 78 reviews flagged weight 0.8
Flagged reviews
Showing the 10 most suspicious of 95 flagged reviews.
meftouh kawter
1 review
★★★★★
2022-02-28
"The staff were very friendly and welcoming, reflecting the positive experience they wanted to create for others! I really appreciated their attentiveness. I will definitely be back."
Doaa El Bailak
1 review
★★★★★
2022-02-28
Lovely rental experience to renew. looking forward to be with you during my next stay in morocco guys !
YOUSSEF BOUKRAB
2 reviews
★★★★★
2022-02-28
Why change if I'm happy?! Agent Driss's professionalism and friendliness always meet my expectations. Thank you so much!
Assia Moudarir
1 review
★★★★★
2024-06-21
Excellent, thank you for the quality of service.
Ahmed Tz
1 review
★★★★★
2024-06-21
Well done Mohamed, thank you very much.
Manar elmyaken
1 review
★★★★★
2024-06-21
Excellent service, thank you Mohamed
xheidb vujv
2 reviews
★★★★★
2026-06-25
elhichou abdelhakim
2 reviews
★★★★★
2026-06-25
Very professionnal
Alex Bader
2 reviews
★★★★★
2026-06-25
Excellent service! Very good car! Thank you for the rental, we will be back!
Omaima Fouad Mourout
1 review
★★★★★
2026-06-26
We were delighted with the service. It was quick and safe. We would definitely use them again when we need a rental car.
Report generated Aug 23, 2026. Reviews change — you can request a fresh investigation.