Changan City Sales
75-B، L Block Lahore – Kasur Rd, Block L Block E 2 Gulberg III, Lahore, 54000, Pakistan · Pakistan
★ 4.1 on Google · 3,267 reviews · View on Google Maps
Manipulation score
SuspiciousCompleted Sep 12, 2026 · 560 reviews flagged
How this score works
The score estimates how strongly this place's review record matches known manipulation patterns, from 0 (no signs) to 100. Verdicts: Clean below 40, Suspicious from 40, Likely Manipulated from 70; Review Drive when the flags are mostly staff asking customers for named reviews. It rises with the share of reviews flagged and how suspicious each one is.
- Burst
- — an abnormal spike of five-star reviews in a single day compared to the place's usual pace.
- Low activity account
- — the reviewer has almost no other reviews, photos, or Local Guide history; throwaway accounts look like this.
- Duplicate text
- — the wording is nearly identical to another review of the same place.
Verdicts are statistical estimates based on public review patterns, not accusations. Full methodology, signal definitions and known limits →
Case conclusion
What the numbers say
1,000 reviews examined
- Google rating
- 4.1★
- Not-flagged average
- 4.2★
- Flagged
- 56%
- Coverage
- 31%
All reviews shown by Google
440 examined reviews
560 of 1,000
1,000 of 3,267 Google reviews
“Not flagged” means no configured Revdict signal matched; it does not prove a review is genuine. Data fetched Sep 12, 2026.
Review brief
What reviews not flagged by Revdict say
Reviewers report a generally positive experience regarding vehicle purchases and customer service at Changan City Sales, frequently highlighting helpful sales representatives and timely deliveries. However, several customers experience significant frustration with unresponsive phone lines, delayed delivery timelines, and issues related to after-sales service and maintenance.
+ Repeated strengths
Helpful and professional sales staff
Many reviewers praise individual sales representatives for providing thorough guidance and professional support throughout the car-buying process.
1 supporting review
5★ · 2024-08-30
Today I received my new Oshan X7 from City Sales, Lahore. Miss Sumbal, the sales representative is an excellent sales rep. She was very forthcoming and explained everything in detail. An outstanding individual, Ms Sumbal is very knowledgeab...
Smooth booking and timely delivery
Reviewers frequently mention that the booking process is straightforward and that vehicles are often delivered on time or before schedule.
3 supporting reviews
5★ · 2024-09-05
Changan City Sales has an excellent booking process, and they delivered the car on time. I would like to express my gratitude to Miss Nawal, for his exceptional service. He was very cooperative throughout the entire process and ensured a sm...
5★ · 2025-09-04
I received my Karvaan Plus UG today from Changan City Sales, and the entire journey from booking to delivery was excellent. The staff, especially Sumbul, was very humble, professional, and provided accurate information throughout the proces...
5★ · 2026-05-30
Great experience with Changan City Sales. The staff was professional, cooperative, and made the car-buying process smooth and hassle-free. Highly recommended!
Cooperative customer relations and support
Customer relations staff and after-sales representatives are frequently cited for their polite communication and efforts to assist with queries.
3 supporting reviews
4★ · 2025-05-16
Had a good experience, miss Humma is very cooperative in terms of scheduling appointments and get the work done.
5★ · 2025-08-27
Muhammad Sarmad having a good sales experience this is my first interaction with Changan they are going v good with efficient sales team keep it up city sales 👍🏻
5★ · 2026-07-17
Miss Ana from the After Sales department was very cooperative and professional throughout the process. Miss Sumbal was extremely helpful with the delivery and booking of my new car. She was very committed, responsive, and ensured everything...
− Repeated complaints
Unresponsive phone lines and poor communication
Multiple reviewers report difficulty reaching the dealership by phone, with calls frequently unanswered, disconnected, or met with unhelpful responses.
3 supporting reviews
1★ · 2026-03-28
Tried calling 11 times to get information Their department picker does not work Only sales one works, the women who picks says to press 2 which does not work Ask her again and she cuts the call or simply stops responding Absolutely path...
1★ · 2026-05-20
I did contact them. They picked up the call, greeted me, and when I asked my query, she hung up. I thought it might have been a mistake, so I called again. This time, I selected the sales menu; someone picked up the call and hung up the ver...
4★ · 2026-06-12
I visited the Changan City Sales Office in connection with purchase of Oshan x7. My wife and myself were facilitated by Ms Ayesha, the sales officer. She conducted us professionally by answering our questions and helped us in making up our...
Delivery delays and unfulfilled timelines
Some customers complain about significant delays in receiving their vehicles past tentative delivery dates and prolonged follow-up periods.
3 supporting reviews
2★ · 2026-06-14
It's about 3.5 months I have booked my oshan x7 comfort in black color but they are just giving me dates and dates not giving my car,, every year I go to the northerners with my family on my previous car which is also seven seater but this...
1★ · 2026-09-01
Guys never book on full payment. They don’t deliver on time. Booked deepal s05 with full payments been 75 days and still waiting. Also they are clueless and drag the situation on a day to day basis.
1★ · 2026-09-11
Misleading Commitments & Zero Accountability We booked a Changan Oshan X7 FutureSense 5-Seater from Changan City Sales Lahore on 30 July 2026. Our PBO stated August 2026 as the tentative delivery month, and we were assured that the car wou...
Deficient after-sales service and maintenance issues
Reviewers note poor experiences with the workshop and service department, citing issues like prolonged repair times, unaddressed complaints, and poor workmanship.
3 supporting reviews
1★ · 2024-09-23
So far not a good experience. Job is unnecessarily delayed or they move slowly. Don't know who has to tackle the required job and keep referring here and there. I didn't see some senior management looking after the repair/maintenance affair...
1★ · 2025-10-10
PLEASE DONT BUY AND GO TO CHANGAN CITY MOTOR KALMA CHOWK LAHORE!!!!! These people have no sense of customer service. Around 50 Plus people staff and no one seems to working. No hierarchy, no structure on where to go talk about your issue....
1★ · 2026-07-17
Third-class service and customer management. I visited today just to get the logo on my car changed. Despite waiting for more than 3 hours, no one was willing to assist or complete the job. This level of customer service is highly disappoin...
Good for
- Purchasing new vehicles with the assistance of dedicated sales representatives
- Scheduled general maintenance when booking through responsive customer relations staff
- Buyers looking for a welcoming showroom environment and detailed product walkthroughs
Avoid if
- You require immediate or strict adherence to vehicle delivery timelines
- You rely heavily on telephone communication to reach support or service departments
- You expect consistently reliable and prompt after-sales mechanical or body shop repairs
Review anatomy
Reviews per month
| Month | Reviews | Flagged |
|---|---|---|
| Aug ’24 | 25 | 12 |
| Sep ’24 | 27 | 13 |
| Oct ’24 | 14 | 4 |
| Nov ’24 | 15 | 6 |
| Dec ’24 | 7 | 0 |
| Jan ’25 | 19 | 9 |
| Feb ’25 | 46 | 31 |
| Mar ’25 | 35 | 26 |
| Apr ’25 | 5 | 0 |
| May ’25 | 45 | 20 |
| Jun ’25 | 46 | 27 |
| Jul ’25 | 46 | 27 |
| Aug ’25 | 43 | 22 |
| Sep ’25 | 71 | 50 |
| Oct ’25 | 57 | 31 |
| Nov ’25 | 26 | 12 |
| Dec ’25 | 41 | 29 |
| Jan ’26 | 50 | 35 |
| Feb ’26 | 47 | 30 |
| Mar ’26 | 51 | 22 |
| Apr ’26 | 58 | 23 |
| May ’26 | 63 | 45 |
| Jun ’26 | 42 | 14 |
| Jul ’26 | 57 | 31 |
| Aug ’26 | 32 | 23 |
| Sep ’26 | 32 | 18 |
Rating distribution
Evidence
- review drive 5 five-star reviews on 2024-09-18 vs avg 0.9/day, 3 of them name a staff member weight 0.5
-
burst
20 occurrences — worst: 21 five-star reviews on 2025-09-30 vs avg 1.7/day
weight 1
Show all 20
- 6 five-star reviews on 2024-11-28 vs avg 0.2/day
- 6 five-star reviews on 2025-02-02 vs avg 0.6/day
- 7 five-star reviews on 2025-02-06 vs avg 0.7/day
- 9 five-star reviews on 2025-03-16 vs avg 0.8/day
- 8 five-star reviews on 2025-03-25 vs avg 1.1/day
- 7 five-star reviews on 2025-06-21 vs avg 1.3/day
- 8 five-star reviews on 2025-07-22 vs avg 1.2/day
- 9 five-star reviews on 2025-09-18 vs avg 1.2/day
- 8 five-star reviews on 2025-09-20 vs avg 1.5/day
- 21 five-star reviews on 2025-09-30 vs avg 1.7/day
- 18 five-star reviews on 2025-10-29 vs avg 2.1/day
- 8 five-star reviews on 2025-12-20 vs avg 0.8/day
- 5 five-star reviews on 2025-12-21 vs avg 1.0/day
- 7 five-star reviews on 2026-01-23 vs avg 1.1/day
- 9 five-star reviews on 2026-01-26 vs avg 1.2/day
- 12 five-star reviews on 2026-01-31 vs avg 1.3/day
- 7 five-star reviews on 2026-02-25 vs avg 1.4/day
- 17 five-star reviews on 2026-02-27 vs avg 1.3/day
- 10 five-star reviews on 2026-05-15 vs avg 1.5/day
- 9 five-star reviews on 2026-05-21 vs avg 1.6/day
- low activity account 474 reviews flagged weight 0.8
- duplicate text 6 reviews flagged weight 0.9
Flagged reviews
Exhibit — 2 reviews, near-identical wording
Good service and staff is also well mannered specially service Advisor Muhammad Ibrahim And Zain Thanks for Guidance about Service .
- Zainab Shuja ★★★★★ 2025-02-06 suspicion 100
- Hassan ShEikh ★★★★★ 2025-02-18 suspicion 96
Exhibit — 2 reviews, near-identical wording
Excellent experience till now at City Sales. The staff makes relentless efforts to ensure customer satisfaction. Hats off to Ali Zaidi and his team, especially Noman Javaid for keen involvement from my expression of interest in Oshan X7 comfort closing the deal and made extremely comfortable delive...
- Amees Ahmad ★★★★★ 2024-09-22 suspicion 77
- Muhammad Tanveer Khan ★★★★★ 2025-03-17 suspicion 77
Exhibit — 2 reviews, near-identical wording
Changan city sales is one of the best car service centre in Lahore city. Staff is well trained, very professional and Hospitable. ❤️1.
- Shayan Ahmad ★★★★★ 2026-01-09 suspicion 88
- Rehan Ramzan ★★★★ 2026-02-27 suspicion 88
Showing the 10 most suspicious of 554 remaining flagged reviews.
Abdullah Salim
2 reviews
★★★★★
2024-11-28
Had a great experience at Changan City Sales. Got my vehicle from Noman Javed. He is highly professional in his approach.
adil waheed
1 review
★★★★★
2024-11-28
Hamid Subhani
1 review
★★★★★
2024-11-28
Excellent experience at Changan City Sales. The staff makes relentless efforts to ensure customer satisfaction. Hats off to Mr. Noman Javaid and his team.
Muhammad Arham
1 review
★★★★★
2025-02-02
Good experience with Changan city sale and Mr.Sarmad so humble sale's man
Ahad Rehman
1 review
★★★★★
2025-02-02
First time visit Changan city sales and great experience with Muhammad Sarmad
farhan riaz
1 review
★★★★★
2025-02-02
Very good sales man Mr.Sarmad so humble and kind😇
Muhammad Zuraiz
1 review
★★★★★
2025-02-02
Changing city keep it up humble and experienced sales man Mr.sarmad and noman sir...
Talbiya
1 review
★★★★★
2025-02-02
What a great and kind sales man's great hospitality especially Muhammad Sarmad keep it up changan city sale 👍🏻
Mohsin Khan
1 review
★★★★★
2025-02-06
Excellent courteous service. It was ensured that we get the vehicle in perfect condition. Mr Noman Javaid ensured that and was very helpful. It was because of his effort that we also got the Alswin before the price increase.The Head Office should send the Sales invoice without the current delay. To...
Syedmahdi syedmahdi12
1 review
★★★★★
2025-02-06
"The service was exceptional! Every interaction was positive, and the staff was always ready to help with a smile. Thank you for making it such a great experience!
Report generated Sep 12, 2026. Reviews change — you can request a fresh investigation.