InterContinental Los Angeles Downtown by IHG
Hotel · 900 Wilshire Blvd, Los Angeles, CA 90017, United States · United States
★ 4.5 on Google · 7,529 reviews · View on Google Maps
Manipulation score
CleanCompleted Aug 5, 2026 · 191 reviews flagged
How this score works
The score estimates how strongly this place's review record matches known manipulation patterns, from 0 (no signs) to 100. Verdicts: Clean below 40, Suspicious from 40, Likely Manipulated from 70; Review Drive when the flags are mostly staff asking customers for named reviews. It rises with the share of reviews flagged and how suspicious each one is.
- Burst
- — an abnormal spike of five-star reviews in a single day compared to the place's usual pace.
- Low activity account
- — the reviewer has almost no other reviews, photos, or Local Guide history; throwaway accounts look like this.
- Duplicate text
- — the wording is nearly identical to another review of the same place.
Verdicts are statistical estimates based on public review patterns, not accusations. Full methodology, signal definitions and known limits →
Case conclusion
What the numbers say
1,000 reviews examined
- Google rating
- 4.5★
- Not-flagged average
- 4.6★
- Flagged
- 19%
- Coverage
- 13%
All reviews shown by Google
809 examined reviews
191 of 1,000
1,000 of 7,529 Google reviews
“Not flagged” means no configured Revdict signal matched; it does not prove a review is genuine. Data fetched Aug 5, 2026.
Review brief
What reviews not flagged by Revdict say
Reviewers report that this downtown hotel offers stunning panoramic views and modern, clean rooms with strong overall amenities. Many guests frequently praise individual staff members for exceptional customer service and helpfulness. However, common pain points include the inconvenient multi-stage elevator system and long wait times for breakfast.
+ Repeated strengths
Stunning Views
Reviewers consistently highlight the incredible, high-altitude city views from rooms, the 70th-floor lobby, and the rooftop bar.
3 supporting reviews
5★ · 2025-08-27
Beautiful location to stay in downtown Los Angeles. The view from the rooms is amazing. The service the accommodations are spectacular
5★ · 2025-08-31
Came here for spire. 73. And The views we’re incredible. 10. Out a 10 service. Highly recommend. If you need. Anybody. Don’t ask for anyone else, but Patrick.
5★ · 2025-08-31
The view from the 70th floor lobby is great. The shower head is fixed, which is inconvenient. The rest is great.
Friendly and Attentive Service
Many reviews commend specific front desk staff, valets, and bellhops for going above and beyond to ensure a welcoming stay.
2 supporting reviews
5★ · 2025-08-25
I wanted to take the opportunity to write about our stay at the Intercontinental Hotel in Downtown Los Angeles. It was truly a 5-star experience, made especially memorable thanks to Manny, the executive concierge. From the moment we arrived...
5★ · 2025-08-26
Definitely I’ll come again not only for the extremely nice vie but most of all because I had the best welcome in the lobby doing check in with Jordan … so kind and so fast and helpful!!! Thank you Jordan!!!!
Clean and Modern Rooms
Guests frequently mention that the guest rooms are clean, comfortable, and well-maintained.
3 supporting reviews
5★ · 2025-08-27
Had a wonderful stay at the Intercontinental LA. Clean rooms, great bar service. Shoutout to Chris at the lounge bar and Terrell at the pool bar! Both so friendly and welcoming!!!
5★ · 2025-09-06
⭐️⭐️⭐️⭐️⭐️ We had a wonderful experience at the InterContinental Los Angeles Downtown. Sergio, the supervisor, was incredibly accommodating and went above and beyond to make sure we were taken care of. His professionalism and kindness...
5★ · 2025-10-20
5 Star Stay 100 % - Room was spotless and nothing but an amazing experience … -Service let me tell you about our Bell boy (Sergio R) he had our bag less than 3 mins we arrived to the room have an amazing personality and over exceeded my...
− Repeated complaints
Confusing and Slow Elevator System
Reviewers frequently complain about the inconvenient elevator setup requiring guests to travel up to the 70th-floor lobby to transfer to a separate elevator bank for rooms.
1 supporting review
4★ · 2025-09-09
Amazing hotel. Great people. Awesome gym. The lobby is on the top floor (70th). Its nice but you cant go to your room without first going to the 70th...Definitely not convenient. Also, the room service food is meh (burger was bad) and very...
Long Breakfast Waits
Guests note frustratingly long wait times for seated breakfast service at the onsite restaurant.
2 supporting reviews
5★ · 2025-08-31
Patrick at Spire73 is hands down AMAZING! His assistance in helping pick the perfect options for each of our party was on point. His energy and thoughtfulness really made our evening super special. My family and friends will be back to Sp...
1★ · 2025-09-01
First of all, extremely disappointed and obviously it would be our last time in this hotel. I never seen any restaurant where you have to wait one long hour before the waiter take your order, wich is inacceptable in such a hotel ... with s...
Expensive Valet Parking and Extra Fees
Reviewers complain about steep valet parking rates and unexpected additional service or resort fees.
2 supporting reviews
4★ · 2025-08-30
Unfortunately only have valet parking option and it’s very expensive
5★ · 2026-06-18
Expensive. $69 parking charge. $39 facility fee! $108 additional charges!
Good for
- Travelers seeking high-floor panoramic city views
- Business trips near the downtown convention center
- Visitors wanting upscale, modern room accommodations
Avoid if
- You are sensitive to external street noise or slow multi-transfer elevators
- You want self-parking or budget-friendly parking options
- You prefer immediate, quick dining access without long waits
Review anatomy
Reviews per month
| Month | Reviews | Flagged |
|---|---|---|
| Aug ’25 | 61 | 24 |
| Sep ’25 | 127 | 31 |
| Oct ’25 | 89 | 23 |
| Nov ’25 | 77 | 10 |
| Dec ’25 | 79 | 17 |
| Jan ’26 | 49 | 10 |
| Feb ’26 | 53 | 8 |
| Mar ’26 | 68 | 10 |
| Apr ’26 | 77 | 6 |
| May ’26 | 82 | 13 |
| Jun ’26 | 97 | 13 |
| Jul ’26 | 121 | 22 |
| Aug ’26 | 20 | 4 |
Rating distribution
Evidence
- low activity account 191 reviews flagged weight 0.8
Flagged reviews
Showing the 10 most suspicious of 191 flagged reviews.
Axel Bautista
1 review
★★★★★
2025-08-18
I was there couple nights ago at the bar great customer service and very well treated by employee Steven Lujan very respectful! Thank you Steven Lujan for your great service!
Mariana BM
2 reviews
★★★★★
2025-08-18
Ramon from Valet parking, he was extremely polite, I just feel good vibes with him, he knows how to do his job and also he likes it. I feel really comfortable with him. They should have more people like Ramón.
Deon Maragh
1 review
★★★★★
2025-08-19
Deryck really helped us out a great asset to his team
Ashé Cravenock
1 review
★★★★★
2025-08-19
Recently experienced a wonderful stay at the Intercontinental in DTLA while visiting for a nearby concert. The views, customer service, cleanliness, and quality of my sleep made this stay completely unforgettable for my partner and I. Alberto made check-in smooth and seamless. At check out, Angel w...
Sebastian Avila
2 reviews
★★★★★
2025-08-19
I really like this location, the customer service was excellent and my server was very attentive to my table and suggest good option for drinks and food. When leaving the valet attendant Ramon, quickly managed to bring my car around and was very nice to me when dropping of my keys and asked how my d...
Christine
1 review
★★★★★
2025-08-19
Deryck Was amazing he was quick and efficient customer service was A1 He was supper friendly nd had a big smile
Fernanda Jimenez Estrada
1 review
★★★★★
2025-08-19
Loved my stay at the Intercontinental. Big thanks to Ramón from valet parking – super helpful and professional. Definitely made our experience more enjoyable
Olive Ezeude
1 review
★★★★★
2025-08-19
Derrick did a great job. Very professional
Elijah M.
2 reviews
★★★★★
2025-08-19
Ramon from the valet parking department was incredibly helpful, professional, and efficient. He made the parking experience hassle-free and stress-free. Thanks, Ramon!
Diana Guerrero
2 reviews
★★★★★
2025-08-20
Ramon in valley was very helpful and helping me get around the hotel
Report generated Aug 5, 2026. Reviews change — you can request a fresh investigation.
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