Flex Moving & Storage

18 S Second St Ste 127, San Jose, CA 95113, United States · United States

★ 4.6 on Google · 21 reviews · View on Google Maps

40 / 100

Manipulation score

Suspicious

Completed Sep 16, 2026 · 7 reviews flagged

How this score works

The score estimates how strongly this place's review record matches known manipulation patterns, from 0 (no signs) to 100. Verdicts: Clean below 40, Suspicious from 40, Likely Manipulated from 70; Review Drive when the flags are mostly staff asking customers for named reviews. It rises with the share of reviews flagged and how suspicious each one is.

Burst: — an abnormal spike of five-star reviews in a single day compared to the place's usual pace.
Low activity account: — the reviewer has almost no other reviews, photos, or Local Guide history; throwaway accounts look like this.
Duplicate text: — the wording is nearly identical to another review of the same place.

Verdicts are statistical estimates based on public review patterns, not accusations. Full methodology, signal definitions and known limits →

Case conclusion

What the numbers say

21 reviews examined

Google rating: 4.6★
Not-flagged average: 4.4★
Flagged: 33%
Coverage: 100%

“Not flagged” means no configured Revdict signal matched; it does not prove a review is genuine. Data fetched Sep 16, 2026.

Review brief

What reviews not flagged by Revdict say

Flex Moving & Storage provides moving services that many reviewers describe as professional, efficient, and careful with belongings. However, at least one reviewer reports severe issues regarding staffing shortages and billing disputes.

+ Repeated strengths

Professional and Courteous Staff

Reviewers frequently report that the moving crews are friendly, helpful, and maintain a professional attitude throughout the job.

3 supporting reviews

5★ · 2025-09-11
The guys were friendly courteous and professional. Easy to get along with.

5★ · 2025-10-05
We had Greg and Ben as our movers and they did a fantastic job…! They were so quick and we had a lot of stuff and had to extend our time as well. However their attitude did not change or falter, they were professional to the very end. Will...

5★ · 2025-10-05
Ben and Greg were absolutely fantastic! Extremely professional and so helpful. They made our move so much easier. Highly recommend!

Efficiency and Care

Reviewers report that the teams work quickly, handle belongings with care, and help reduce moving stress.

3 supporting reviews

5★ · 2026-01-14
Flex Moving was incredibly professional, they were extremely careful with all my belongings and were always listening to my concerns and resquests. I would definitely do another move with them!

5★ · 2026-02-25
Totally awesome people and very organized and helpful plus affordable! Saved me from a lot of stress!

5★ · 2026-07-30
The men they sent out took care of my items. They were fast and efficient. I definitely recommend

− Repeated complaints

Staffing Shortages and Extra Charges

A reviewer reports that fewer movers showed up than booked, which extended the job duration and resulted in extra charges for the additional time.

1 supporting review

1★ · 2026-06-29
I had a terrible experience with Flex Moving & Storage and would strongly caution anyone against using them. I booked and paid for their labor-only service for 3 movers for 2 hours. Only 2 movers showed up. That is not a minor issue — that...

Good for

Local residential moves needing quick and organized assistance
Clients looking for patient movers who can handle heavy items

Avoid if

You want to avoid potential discrepancies between booked crew sizes and actual arrivals

Recent pattern — A recent review indicates a negative experience involving a staffing shortage and a billing dispute, contrasting with earlier overwhelmingly positive feedback.

Review anatomy

Reviews per month

Sep ’25

Nov ’25

Jan ’26

Mar ’26

May ’26

Jul ’26

Reviews per month, total and flagged
Month	Reviews	Flagged
Sep ’25	3	2
Oct ’25	5	2
Nov ’25	2	2
Dec ’25	1	0
Jan ’26	2	1
Feb ’26	2	0
Mar ’26	3	0
Apr ’26	1	0
May ’26	0	0
Jun ’26	1	0
Jul ’26	1	0

Rating distribution

5★

4★

3★

2★

1★

Evidence

low activity account 7 reviews flagged weight 0.8

Flagged reviews

Derek

1 review

★★★★★

2025-09-05

Elliot G, Area Manager, were absolutely amazing and moved my two bedroom apt in incredible speed. Their patience while I had a lock issue that required a locksmith asap was amazing. I really enjoyed their service and truly felt friendly with the crew shortly after they began. For comparison, Got Jun...

Roadtrek Rich

2 reviews

★★★★★

2025-09-18

Hi. Efficient, seamless, experience and any little "bumps" along the way were smoothed right out ! Would recommend.

Ian Hallsworth (Hallywood95)

1 review

★★★★★

2025-10-03

I was scattered and stressed before Elliot and Gregory showed up to help with my move, running on zero sleep, and they helped out so much it immediately alleviated all my stress and anxiety. They were friendly, helpful, efficient and I would highly recommend Flex for future use, especially if you ge...

Amandip Kaur

2 reviews

★★★★★

2025-10-29

They both are doing excellent job thanks for your help

William Langford

1 review

★★★★★

2025-11-17

Ben and Elliott were very polite and professional.

Michelle

2 reviews

★★★★★

2025-11-24

I had a great experience with this moving team. Everyone was incredibly kind, professional, and efficient. The work was done quickly and with great care. They made the entire process smooth and stress-free. I highly recommend them and would definitely use their services again!

John Sinclair

2 reviews

★★★★★

2026-01-14

Very friendly and very accomadating, helped with a difficult move without any issues.

Report generated Sep 16, 2026. Reviews change — you can request a fresh investigation.

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