Flex Moving & Storage

1975 E Sunrise Blvd Ste 750, Fort Lauderdale, FL 33304, United States · United States

★ 4.8 on Google · 325 reviews · View on Google Maps

25 / 100

Manipulation score

Clean

Completed Sep 16, 2026 · 73 reviews flagged

How this score works

The score estimates how strongly this place's review record matches known manipulation patterns, from 0 (no signs) to 100. Verdicts: Clean below 40, Suspicious from 40, Likely Manipulated from 70; Review Drive when the flags are mostly staff asking customers for named reviews. It rises with the share of reviews flagged and how suspicious each one is.

Burst: — an abnormal spike of five-star reviews in a single day compared to the place's usual pace.
Low activity account: — the reviewer has almost no other reviews, photos, or Local Guide history; throwaway accounts look like this.
Duplicate text: — the wording is nearly identical to another review of the same place.

Verdicts are statistical estimates based on public review patterns, not accusations. Full methodology, signal definitions and known limits →

Case conclusion

What the numbers say

325 reviews examined

Google rating: 4.8★
Not-flagged average: 4.8★
Flagged: 22%
Coverage: 100%

“Not flagged” means no configured Revdict signal matched; it does not prove a review is genuine. Data fetched Sep 16, 2026.

Review brief

What reviews not flagged by Revdict say

Reviewers report a mixed experience with portable storage and moving services, highlighting both punctual, helpful drivers and severe administrative or logistical issues. While many customers praise individual staff members for efficient drop-offs and careful handling, others describe major delays, last-minute cancellations, and difficulties with customer service and refunds.

+ Repeated strengths

Professional and helpful drivers

Reviewers frequently praise specific drivers and crew members for being punctual, polite, and skilled at placing units in tight spaces.

2 supporting reviews

5★ · 2022-12-21
Cesar, Tramell and Kevin, Flex Storage Fort Lauderdale, excellent service ! Brand new storage truck - unbelievably great service - professional decent employees- I'm sooooo glad I hired this company instead of PODS- units come with 2 padloc...

5★ · 2023-10-02
Got my unit delivered this am by Joshua and it went very smooth. All was easy , organized!!

Clean and convenient units

Reviewers report that the storage containers and trailers arrive clean, well-ventilated, and on wheels to help prevent flooding.

3 supporting reviews

5★ · 2023-01-20
We booked a Flex for two months when we were renovating and kept it in our driveway. Such a convenient solution! Their units are clean and climate controlled, our stuff was conveniently kept nearby. They came to pick it up this morning and...

5★ · 2023-05-09
Driver Carlos Campos did a great job installing our storage trailer exactly where I needed it. He was also 2 hours early! The trailer looked brand new and very clean. There is a rubber mat over the plywood floor as well as a very powerf...

5★ · 2023-09-21
Dorian the driver came today to pick up the container and he was awesome! He called to give eta, was spot on on time, super friendly and professional, so thank you Dorian! Now we could not be happier with having rented from Flex, they repli...

− Repeated complaints

Last-minute cancellations and delays

Reviewers report severe scheduling issues, including movers failing to show up, arriving extremely late, or canceling reservations at the last minute.

2 supporting reviews

1★ · 2025-11-28
BEWARE!!!!!!! I booked a move with this company on Tuesday before Thanksgiving to move on the Friday after Thanksgiving. Everything was confirmed and they took my deposit. I even received a confirmation text the night before and then receiv...

1★ · 2026-02-02
Booked a move and no one showed up past the time they gave me. Had to call them to find out that no one is there to help me move so they’re canceling last minute leaving me stranding with a packed u-haul waiting to be unloaded. i am totally...

Poor customer service and refund difficulties

Reviewers report that contacting support is difficult, and getting refunds or resolving billing disputes can take months.

2 supporting reviews

1★ · 2024-11-12
Terrible experience and I still, several months later, have not received my refund. And I'm not sure why, but they want to give me Amazon gift cards instead of simply refunding my card that they double charged! The people that run the o...

4★ · 2026-02-25
Setting the move up and coordinating everything was a breeze. Had a couple issues that were not ideal, but the Flex team reached out and did the right thing. Ala-in-all, a good experience. Thank you for following up.

Good for

Driveway-friendly portable storage and temporary moving containers
On-site loading with raised, ventilated units
Local moves supported by praised delivery drivers

Avoid if

You require guaranteed on-time scheduling for strict move-out deadlines
You are sensitive to poor customer service or difficult refund processes

Recent pattern — Newer reviews show a pronounced increase in severe complaints regarding last-minute cancellations, missed delivery windows, communication breakdowns, and unresolved refund disputes.

Review anatomy

Reviews per month

Nov ’22

Jul ’23

Mar ’24

Nov ’24

Jul ’25

Mar ’26

Reviews per month, total and flagged
Month	Reviews	Flagged
Nov ’22	4	1
Dec ’22	4	0
Jan ’23	15	4
Feb ’23	16	9
Mar ’23	19	8
Apr ’23	9	2
May ’23	18	2
Jun ’23	13	3
Jul ’23	50	9
Aug ’23	35	11
Sep ’23	23	4
Oct ’23	18	2
Nov ’23	0	0
Dec ’23	2	0
Jan ’24	2	0
Feb ’24	9	1
Mar ’24	12	1
Apr ’24	13	1
May ’24	12	4
Jun ’24	8	4
Jul ’24	5	0
Aug ’24	0	0
Sep ’24	1	0
Oct ’24	2	2
Nov ’24	2	0
Dec ’24	2	1
Jan ’25	2	0
Feb ’25	7	0
Mar ’25	5	2
Apr ’25	0	0
May ’25	0	0
Jun ’25	2	0
Jul ’25	1	1
Aug ’25	2	0
Sep ’25	1	0
Oct ’25	0	0
Nov ’25	3	1
Dec ’25	0	0
Jan ’26	0	0
Feb ’26	2	0
Mar ’26	0	0
Apr ’26	1	0
May ’26	0	0
Jun ’26	0	0
Jul ’26	2	0
Aug ’26	2	0
Sep ’26	1	0

Rating distribution

5★

4★

3★

2★

1★

Evidence

review drive 5 five-star reviews on 2023-03-29 vs avg 0.5/day, 5 of them name a staff member weight 0.5
low activity account 69 reviews flagged weight 0.8

Flagged reviews

Showing the 10 most suspicious of 73 flagged reviews.

Libis Carolina

2 reviews

★★★★★

2023-03-29

I recommend this company. They have a respectful and punctual team, and the service from Carlos and Joshua is excellent. The vehicles they have are very good. 🤗

Brian Maldonado

1 review

★★★★★

2022-11-14

True pros! Nothing like any pods I’ve seen. Very cool and smart idea.

George Zammar

2 reviews

★★★★★

2023-01-09

Flex storage fort Lauderdale did great!

Earl Beneby

1 review

★★★★★

2023-01-27

Fast and convenient! Flex said it would be there on Friday. It was a day earlier! Thanks again flex!

Alex Kozlovski

1 review

★★★★★

2023-01-29

Very nice service, friendly and knowlegible staff. Accurate delivery. Highly recommended

Halle Walker

1 review

★★★★★

2023-02-01

Flex storage Fort Lauderdale is great! I highly recommend. Their units are full of security features, clean, and come with many services! Thank you so much!

Andres Escobar

2 reviews

★★★★★

2023-02-08

I just moved to FL and the service they gave me was excellent, they are very careful and do a very aesthetic job, I will always recommend them to my friends and family for their removals

Clinton Wilson

2 reviews

★★★★★

2023-02-15

Caesar was polite and professional. Place the flex exactly where I wanted it No issues.

Alicia Demps

2 reviews

★★★★★

2023-02-17

Flex storage is a very professional establishment. The service was superb. Thanks.....

Megan Orima

1 review

★★★★★

2023-02-21

affordable and very professional!!

Report generated Sep 16, 2026. Reviews change — you can request a fresh investigation.

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